Near Mall Barier, Picture Palace, Mall Road, Mussoorie, Uttarakhand
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Guest,Greetings from Mosaic in Queen of Hills Mussoorie!!I would like to thank you for taking the time to share your experience with us.
6/10 Okay
Daniel
Travelled with family and small children
Dec 27, 2022
Liked: Cleanliness, staff & service
WiFi was unstable to the point of unusable. I paid for a window view but the window was dirty. Breakfast service and hotel service was good.View from the roof was great!
Daniel
Response from Kamal on Dec 29, 2022
Dear Mr. Daniel, Greetings from Mosaic in Queen of Hills Mussoorie!!!Thank you for sharing your valuable feedback and most unfortunate that we did not live up to your expectation. I request you to accept our profound and sincere apologies. With regards to your feedback, I have discussed it in detail with the concerned Department Heads for immediate corrective action. I would be personally addressing and correcting all such quality related defects and we ensure that such errors are never repeated. It is also our sincere request to forgive us and bestow upon us another opportunity to serve you in the near future with an assurance of better and improved services. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner.Best personal regards,Kamal PandeyFront Office Manager
Dear Ms. Akanksha,Greetings from Mosaic in Queen of Hills MussoorieThank you for your positive comments regarding our Hotel, team and services. We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations.At Mosaic we are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is always our greatest reward. It was certainly a pleasure for us to be at your service and we look forward to welcoming you back in the near future.RegardsKamal PandeyFront Office Manager
It was a gem of a hotel in Mussoorie. The staff were friendly, helpful & did a great job in making us feel welcome, especially Amit, Jyoti & all the restaurant staff. Shabash!!!
Michael
Stayed 1 night in Sep 2022
Response from Revenue Manager on Oct 21, 2022
Dear Mr. Micheal,Greetings!!Thank you for your valuable feedback, Your kind words of appreciation about our hotel brings us immense pleasure to rate Mosaic Hotel as a band with the highest hospitality standards. At Mosaic it is our constant endeavour to treat our guests with elite warm hospitality showcased by our staff and your appreciation for the same pleases us.
8/10 Good
Vikas
Aug 16, 2022
Vikas
Stayed 2 nights in Aug 2022
2/10 Terrible
Radhakrishna
Apr 18, 2022
Radhakrishna
Stayed 3 nights in Apr 2022
4/10 Poor
Verified traveller
May 28, 2019
Liked: Cleanliness
Disliked: Staff & service
Terrible and rude staff. Though the property is good, but with the kind of staff especially their guards/caretakers, they don't know how to behave with guests. Also, food is of 'ok-ok' types.