International cuisine

Reviews of Mosaic Mussoorie

3.5 out of 5
Mosaic Mussoorie
Near Mall Barier, Picture Palace, Mall Road, Mussoorie, Uttarakhand

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 6 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ravindra Negi on Feb 29, 2024
Dear Guest,Greetings from Mosaic in Queen of Hills Mussoorie!!I would like to thank you for taking the time to share your experience with us.

6/10 Okay

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service
WiFi was unstable to the point of unusable. I paid for a window view but the window was dirty. Breakfast service and hotel service was good.View from the roof was great!
Response from Kamal on Dec 29, 2022
Dear Mr. Daniel, Greetings from Mosaic in Queen of Hills Mussoorie!!!Thank you for sharing your valuable feedback and most unfortunate that we did not live up to your expectation. I request you to accept our profound and sincere apologies. With regards to your feedback, I have discussed it in detail with the concerned Department Heads for immediate corrective action. I would be personally addressing and correcting all such quality related defects and we ensure that such errors are never repeated. It is also our sincere request to forgive us and bestow upon us another opportunity to serve you in the near future with an assurance of better and improved services. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner.Best personal regards,Kamal PandeyFront Office Manager

10/10 Excellent

Akanksha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Nov 2022
Response from Kamal Pandey on Dec 29, 2022
Dear Ms. Akanksha,Greetings from Mosaic in Queen of Hills MussoorieThank you for your positive comments regarding our Hotel, team and services. We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations.At Mosaic we are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is always our greatest reward. It was certainly a pleasure for us to be at your service and we look forward to welcoming you back in the near future.RegardsKamal PandeyFront Office Manager

8/10 Good

Michael, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a gem of a hotel in Mussoorie. The staff were friendly, helpful & did a great job in making us feel welcome, especially Amit, Jyoti & all the restaurant staff. Shabash!!!
Stayed 1 night in Sep 2022
Response from Revenue Manager on Oct 21, 2022
Dear Mr. Micheal,Greetings!!Thank you for your valuable feedback, Your kind words of appreciation about our hotel brings us immense pleasure to rate Mosaic Hotel as a band with the highest hospitality standards. At Mosaic it is our constant endeavour to treat our guests with elite warm hospitality showcased by our staff and your appreciation for the same pleases us.

8/10 Good

Vikas

Stayed 2 nights in Aug 2022

2/10 Terrible

Radhakrishna

Stayed 3 nights in Apr 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Terrible and rude staff. Though the property is good, but with the kind of staff especially their guards/caretakers, they don't know how to behave with guests. Also, food is of 'ok-ok' types.
Stayed 2 nights in May 2019

8/10 Good

Salony Kapil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

guest, U.S.

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Management did not have control of the property. There were group loud private parties in the bedrooms until early morning.
Stayed 2 nights in Mar 2019

10/10 Excellent

Magha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
LOVed to stay here as usual!! My fixed stay at mussourie!!!
Stayed 2 nights in Jan 2019

8/10 Good

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Had a great stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well made property but patio not in presentable condition and breakfast is repetitive.
Stayed 4 nights in Jul 2017

8/10 Good

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. The location is awesome
We had an amazing stay
Stayed 1 night in Jun 2017

10/10 Excellent

Arsh, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fabulous and hotel staff was very helpful and polite