Disappointing Stay in Mussoorie
What can I say - it's not what it says it is. The photos on the website are misleading, it appears much grander than it actually is. Its all a bit tired and shabby, the management are unhelpful (even when their own staff make mistakes), the restaurant only offers a buffet, no wireless connectivity, etc etc etc. Our stay started badly, we booked for 4 people as a family, were given 2 adjacent rooms that didn't connect - upon querying this we were offered two extra beds in the one room, then a suite (still with one bed, but they would supply the extras). Then the suite offer was withdrawn, the 2 extra beds wouldn't fit in the room, so my son slept on the sofa! The bathroom was tatty and not that clean, with a leaking toilet and a constant smell of drains. All the carpets in the place were worn and dirty, the whole decor all knocked and worst for wear. On expressing my dissatisfaction with the whole place, including the service, and that I was tempted to check out there and then I was greeted with 'We'll survive!". It didn't end there, when checking out it took nearly an hour to get the bill, payable only in cash - be warned that ATM's here will only dispense Rs4000 in Rs100 notes - if you can find one that works. Activities in the hotel, just a worn out table tennis set and a few broken bats in a function room littered with chairs and looking like the last function had just finished, there is a pool table available at extra charge. Spa? We avoided it. Hotel, best avoid!