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Reviews of Marble Inn Resort

4.5 out of 5
Marble Inn Resort
51 Dogwood Dr, Steady Brook, NL

Reviews

8.8

Excellent

Rating 10 - Excellent. 307 out of 553 reviews" "
Rating 8 - Good. 190 out of 553 reviews" "
Rating 6 - Okay. 35 out of 553 reviews" "
Rating 4 - Poor. 11 out of 553 reviews" "
Rating 2 - Terrible. 10 out of 553 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heat/AC unit was abnormally loud. But the rest of the stay was as expected. Peaceful and extremely friendly place to stay.
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 9, 2024
Hello Cameron, Thank you for sharing your experience. We always work on improving things, so your feedback helps.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness
Was disappointed that the restaurant was closed. We couldn’t use the pool or sauna. So was happy about that. We should have gotten a discount. We didn’t get use the resort!!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 17, 2023
Hello Nicole, Thank you for sharing your experience. We always work on improving things, so your feedback helps.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was amazing
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 14, 2023
Thank you for your feedback , Brad. we will be happy to host you again in near future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous and stunning area.
Stayed 3 nights in Sep 2023
Response from Front Desk on Sep 8, 2023
Thank you for your feedback Daniel! We are pleased you had a nice stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk Diane was amazing lived up to the NFLD charm and friendliness that you hear about. Joe was exceptional as well and always smiling. So nice to go to to place where they learn your name and have a conversation with you. The continental breakfast at the Cove excellent!!
Response from Front Desk on Sep 5, 2023
Hello David. Thank you for the kind words. We are very please you enjoyed your stay - and had a good introduction to the province! We try our best to make our guest's stay a memorable experience. Hopefully we will see you again in the future.Kindly,

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 2, 2023
Thank you Kim, for the feedback, greatly appreciated! We will be happy to assist you in near future again.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 3, 2023
Thank you for your feedback Jesse! We are pleased you had a nice stay.

6/10 Okay

Jacqueline

Travelled with partner
The service was not great , had to ask for clean towels , vending macjines not working properly , restauarant not great !
Stayed 3 nights in Aug 2023
Response from Front Desk on Aug 22, 2023
Thank you for your feedback, we always aim to improve. Kindly,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 23, 2023
Thank you John for your feedback! Hope to see you again.

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Although it is a lovely property there were no available amenities for us at resort. 1. On check-in we were given wrong directions to nearest community 2. We requested to rent paddle boards at 3 in the afternoon and were told they guide wasn't available till early evening and the guide would contact us. We were called 6:45 and initally told the guide was not available. A few minutes later we were called and told we could go at 7:30. At this point we felt it was too late. 3. We asked if we could use the Spa in the evening and were told yes. When we returned from supper we were told the nordic Spa wasnt available at that time but that they would call us. Finally at 8:45 in the evening we decided to go down to pool as we had no call regarding the Nordic SPA.The worker at the from desk informed us the pool was closed at 9pm but would permit us to go in for a few minutes. We went to area only to discover that no one was using the SPA or pool. Not sure why we were not permitted. 4. The dining room was closed so we had to travel to Cornerbrook for supper. 5. Normally we do fitness in the morning. We requested to use the gym prior to our 0730 departure (we were catching a ferry) only to be told that staff do not come in till 0730 so we could not get access to the fitness center. 6. Our stay included breakfast but since staff would not be in till 0730 we were told breakfast would not be available. 7. The air conditioner in the room did not work properly Lorraine.dougan63@gmail.
Stayed 1 night in Jul 2023
Response from Front Desk on Aug 15, 2023
Thank you for the feedback Michael. This matter was forwarded to our general manager.Kindly,

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on Aug 1, 2023
Thank you for your feedback! We greatly appreciate it.

6/10 Okay

William

Travelled with partner
Disliked: Property conditions & facilities
Beautiful surroundings. Accommodations are dated and could use an upgrading. Very limited breakfast options. Water was brown and not drinkable but yet no alternative water source was provided.
Stayed 3 nights in Jul 2023
Response from Front Desk on Jul 31, 2023
Thank you very much William for you review. The yellow color to the water is the tannins from all the clay in Steady Brook. The water is drinkable but most people prefer to buy bottled water. We are sorry to hear that breakfast option was not good for you. We have taken your feedback on board, and we will address it accordingly. We hope you have a safe trip home.

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and the staff were friendly
Stayed 3 nights in Jul 2023
Response from Front Desk on Jul 29, 2023
Thank you for the review.

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, clean and friendly staff. Was disappointed with the breakfast. Only toast and cereal, coffee was always empty.
Stayed 2 nights in Jul 2023
Response from Front Desk on Jul 29, 2023
Thank you for the review

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 22, 2023
Thank you for your review, greatly appreciated! Hope to serve you again in the future.

4/10 Poor

George

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were ok. The property was not maintained well. The pool area was dirty and was in need of maintenance. They wanted to charge an extra $20 to use the hot tub and you had to schedule a swim time. It seemed like they were trying to discourage you from using the pool area. There was nobody at the front desk in the morning and when you called the number they provided it went directly to voicemail. It was generally a disappointment.
Stayed 2 nights in Jul 2023
Response from Front Desk on Jul 21, 2023
Hello George. We encourage guests to book a swim time to make sure every guest gets at least one swim time a day in our busy season, which many guests seem to enjoy. Our pool and dry sauna are free of charge, the extra fee is for additional services. Our front desk hours are 7:30am which could be the reason why the phone went straight to voice mall - as after7:30 in the morning we have 2 lines where we can communicate with guests. We appreciate your feedback as it helps us grow and improve.

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 22, 2023
Dear Marcel, Thank you for your nice review. Glad to hear to enjoyed. we hope to see you again.

6/10 Okay

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel but I wouldnt go as far to say it is a resort. When i booked online it gave me 2 options. I could either get 2 twin beds or 1 king bed. I selected king bed and that showed on my receipt. When i arrived they told me i had 2 twin beds, which was not what i requested. The man at reception went to check and came back and said the issue was resolved. When we got to our room it was 2 twin beds pushed together. The beds were SUPER comfy but it was not an error on my part....they shouldnt give options if they are not going to follow thru. For a resort i expected much better views than what we had. Too much brush and trees blocking views to mountain and out our window all we could see was a car shelter tent and nothing else. We also could hear water running upstairs somewhere all night. I had a great nights sleep but for the price it is not worth it.
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 20, 2023
Thank you for your feedback Crystal. We apologize for the confusion on the room set-up. We try to make sure the name Split-King Suite describes the type of room you can except. We will keep improving our service.

4/10 Poor

Saraha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were turned away from the restaurant after our flight due to lack of staff. Pool during the day was too cold and the rooms in the main building need a balcony
Stayed 4 nights in Jul 2023
Response from Front Desk on Jul 20, 2023
We are sorry to hear you had those issues. Thank you for your feedback as it helps us improve.

4/10 Poor

eunhee

Travelled with family
Disliked: Room comfort
Water issue
Water condition is terrible. We couldn't take a shower because color of water. Couldn't use tap water cause the water color is brown... They must explain this to customers or refund for discomfort of not being use water.
Stayed 2 nights in Jul 2023
Response from Rahul on Jul 12, 2023
Dear Guest, the water here appears yellow in color because of minerals we have in this particular area. The water is otherwise safe to consume and use.

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and services are fantastic. The property even has some live chickens roaming!
Stayed 2 nights in Jul 2023
Response from Front Desk on Jul 6, 2023
Hi Cameron! Thank you again for your kind words and feedback. We are very pleased you enjoyed your stay. Hope to see you again in the future.Kindly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Desk on Jun 22, 2023
Thank you for your review, greatly appreciated!Hope to serve you again in the future.

8/10 Good

Hauna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room. Easy check-in/check-out.
Stayed 3 nights in Apr 2023
Response from Front Desk on Apr 17, 2023
Thank you for visiting us, hope you come again.

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place.
Great room and stay. Incredible dining experience. Well worth your time. A Plus.
Stayed 2 nights in Mar 2023
Response from Front Desk at the Marble Inn Resort on Mar 28, 2023
Hello Colin, Thank you for your review. Happy to hear you enjoyed your stay Incredible dining experience, we look forward to seeing you again!

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely beautiful. It was a walking distance to Marble Mountain ski resort. The hotel itself was clean, quiet, and the staff were helpful and friendly. There was also a pool with a thermal spa. I would definitely recommend booking an evening in the thermal spa. The pool is refreshing, the Labradorite mineral bath is so relaxing, and the saunas were absolutely perfect after a cold day of skiing. If you're looking for somewhere to stay that's close to Marble Mountain, and the Humber River, I would definitely recommend this place.
Response from Joe on Mar 12, 2023
We are grateful for you trusting us with your accommodation and vacation needs. We hope you can come again in the near future and experience more of our hospitality. We strive to make every stay as restful and enjoyable as possible.

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot close to marble mountain. Overall pretty clean and nice.
Stayed 1 night in Oct 2022
Response from Front Desk at the Marble Inn Resort on Oct 23, 2022
Dear Shawn, Thank you for your nice review. Glad to hear to enjoyed. we hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Front Desk at the Marble Inn Resort on Oct 9, 2022
Thank you for visiting us, hope you come again

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay during the off-season, it was nice and quiet. I thoroughly enjoyed a meal in the restaurant. The staff was super friendly. Definitely would stay again.
Stayed 2 nights in Oct 2022
Response from Front Desk at the Marble Inn Resort on Oct 8, 2022
Thank you Tim. It was a pleasure having you stay!

10/10 Excellent

Debbie

Stayed 1 night in Sep 2022

10/10 Excellent

Jack

Stayed 1 night in Sep 2022

10/10 Excellent

Sadaf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and very clean and safe area. Very pleased with our stay
Stayed 3 nights in Sep 2022
Response from Front Desk at the Marble Inn Resort on Sep 25, 2022
Hello Sadaf,Thank you for you review. We are happy to hear you enjoyed your stay, we look forward to welcoming you again.

10/10 Excellent

A J

Stayed 1 night in Sep 2022
Response from Front Desk at the Marble Inn Resort on Sep 26, 2022
Thank you for your review. We are happy to see you enjoyed your stay with us.

10/10 Excellent

Martin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Will book again
Stayed 2 nights in Sep 2022
Response from Front Desk at the Marble Inn Resort on Sep 15, 2022
Hello Martin,Thank you for your review. Happy to hear you enjoyed your stay, we look forward to seeing you again!

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place clean & friendly service
Stayed 3 nights in Sep 2022
Response from Front Desk at the Marble Inn Resort on Sep 12, 2022
Thank you for your review Vickie. We are happy to hear you enjoyed your stay.

8/10 Good

Eva

Stayed 1 night in Sep 2022

6/10 Okay

Faron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Front Desk at the Marble Inn Resort on Sep 10, 2022
Thank you for your feedback.

10/10 Excellent

hesam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 1 night in Sep 2022
Response from Front Desk at the Marble Inn Resort on Sep 10, 2022
Hi Hesam, thank you for the review. It was a pleasure having you stay with us, we look forward to your next visit. Take care

10/10 Excellent

Maciej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and explore Gros Morne
Great place to stay and explore Gros Morne. Had a 1 bedroom suite with fully equipped kitchen, it's spacious and comfy with a nice mountain view.
Stayed 3 nights in Sep 2022
Response from Front Desk at the Marble Inn Resort on Sep 7, 2022
Hello Maciej. Thank you for taking your time to provide your feedback! We are very glad you enjoyed your stay. Kind regards,

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Lisa

Liked: Staff & service, amenities, property conditions & facilities
Was a grrat place to lay our heads but unsatisfied with having to go to the front desk continually to ask for the extra items we needed as I clearly stated there were 2 adults & 1 child, we were supplied enough bedding, towels, toiletries for even 1 person We had just travelled from a resort that had cleaning staff daily who happily replenished our items needed
Stayed 3 nights in Aug 2022
Response from Front Desk at the Marble Inn Resort on Sep 6, 2022
Thank you for your review Lisa, we appreciate your feedback.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Would definitely stay at the Marble Inn again
Stayed 2 nights in Sep 2022
Response from Front Desk at the Marble Inn Resort on Sep 5, 2022
Dear Rick,Thank you for taking the time to leave a review. We look forward to welcoming you again.

10/10 Excellent

Timothy, Nepean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to base our family for a week in western Newfoundland. The 10-year old condos look as though they were built yesterday. The restaurant is top quality. The manager/owner was always around and gave us lots of tips. Kayaking and swimming in the River was great, as was relaxing in the sauna and indoor salt pool. We enjoyed the nearby ziplining and mountain hikes. We twice went Northeast to Gros Morne National Park for superb hiking, and we also went west to Blow Me Down Provincial Park and Bottle Cove (the latter a hidden gem). Basing ourselves just east of Corner Brook was a great decision as it allowed so many options that were not too far from the ferry to/from Nova Scotia.
Stayed 5 nights in Aug 2022
Response from Front Desk at the Marble Inn Resort on Sep 4, 2022
Hello Timothy!We are very pleased you were happy with your stay. Sounds like you had a great trip!Hopefully you visit us again next year.Kind regards!

8/10 Good

Jamie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. I only have 2 small complaints. The pull out couch bed was very uncomfortable, and the toilet paper was single ply. It maybe more eco friendly or easier on the sewer, however it is way to flimsy and you end up using twice as much. Everything else was great!
Stayed 4 nights in Aug 2022
Response from Front Desk at the Marble Inn Resort on Aug 30, 2022
We are glad you enjoyed your stay Jamie! Thank you for the feedback, we will take your comments into consideration.

8/10 Good

Sean

Stayed 4 nights in Aug 2022

8/10 Good

Roxanne

Travelled with family
Liked: Cleanliness
Disliked: Amenities
There were a lot of amenities there but we couldn’t use any except a pool that wasn’t even filled. The towels in the room weren’t enough of all of us and they were like sand paper they were so rough
Stayed 2 nights in Aug 2022
Response from Front Desk at the Marble Inn Resort on Aug 30, 2022
Roxanne, we are sorry you faced some issues with your stay. Thank you for your feedback.

10/10 Excellent

George

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river lookout was fabulous. Loved watching the people floating down the river. Loved the deck on the room. The restaurant food was excellent. The two bedroom condo was very nice, bathrooms were updated and well appointed. It was a great experience.
Stayed 4 nights in Aug 2022
Response from Front Desk at the Marble Inn Resort on Aug 28, 2022
We are happy to hear you enjoyed your stay! Thank you George.

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice but disappointing
Although beautiful and well-maintained, we had a few concerns. Knowing we had booked for 3 people (2 adults and 1 child) in a suite with a bed and a pull-out couch, I never would have guessed that we would be expected to make the pull-out bed ourselves. We also had to ask for another bath towel since only 2 were left in our room. Again, we booked 3 people... With the A/C in the bedroom and the door closed while sleeping, the outer area with the couch was stifling for my son. Opening the window was not an option with the highway noise. When we went for dinner, we were asked if we had a reservation. (When we registered, the girl at the desk merely told us when the restaurant opened.) After responding that we did not, the server/hostess said it would have been a good idea. We were in no position to drive as we had had a few drinks in our room. I believe that is the only reason she said she would find us something. On the way to our table, she told another employee not to accept anymore "walk-ins", like we were the plague. The restaurant was pretty empty at that point. The server/hostess never returned to ask about our meals, but she did for others. When finished, I had to go look for her for our bill because she never came back to our table. When we left, the restaurant was not even half full (reservation needed?). When we returned to our room, my husband made himself a pb&j sandwich because, " I have never left a restaurant hungry". Tiny portions, big prices and poor service.
Stayed 1 night in Aug 2022
Response from Front Desk at the Marble Inn Resort on Aug 28, 2022
Hello Sandra,Thank you for your feedback. This review will be addressed to our Manager.Regards

8/10 Good

Robert

Stayed 1 night in Aug 2022

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent food!
Stayed 2 nights in Aug 2022
Response from Front Desk at the Marble Inn Resort on Aug 19, 2022
Thank you Samantha for your feedback! We are happy you enjoyed your stay with us. Kind regards,