Extérieur

Holiday Inn Express Hotel & Suites Deadwood-Gold Dust Casino, an IHG Hotel – Avis

2.5 out of 5

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 561 avis sur 1000." "
Note de 8 – Bien, d’après 296 avis sur 1000." "
Note de 6 – Acceptable, d’après 85 avis sur 1000." "
Note de 4 – Médiocre, d’après 36 avis sur 1000." "
Note de 2 – Terrible, d’après 22 avis sur 1000." "

9,0/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

claude, leers

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Merci Hôtel.com
Allez y les yeux fermés. Hôtel super bien situé en plein coeur de Deadwood qui est une ville que nous avons adoré. En plein coeur de la ruée vers l'or. Le personnel était très sympathiques. J'y retournerai sans problème. Charmante ville avec ses casinos. Très typique.
Amber a répondu le 6 févr. 2016
Thank you for your kind words!

8/10 – Bien

marlene, valais suisse

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
bon hôtel
emplacement parfait dans la rue la plus animée

8/10 – Bien

gerard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bien
Hôtel atypique avec les chambres donnant sur le patio ou ce trouve le Loby et la salle du petit déjeuner. Accueil cordial, belle chambre bien équipée. Très bien placé au centre de Deadwood Pk gratuit à 5 mn. Etablissement non fumeur, casino attenant.

8/10 – Bien

Pask, Paris

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel en plein centre
Gros plus, l'Hotel donne sur la rue principale de Deadwood. Parking couvert à deux pas. Gros reproche, beaucoup de chambres donnent sur l'atrium du hall et donc en vis à vis les unes les autres.

8/10 – Bien

Bruno, Val d Oise

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Localisation ideale
Tres bon hotel principalement grace a son emplacement en plein centre. Lits confortables et hotel tres calme. En revanche l hotel est en forme de U sur 4 etages. Le Coeur du U, ferme avec un toit, correspond a la reception et au lieu du petit dejeuner. Les fenetres des chambres donnent sur le coeur du U ce qui oblige a fermer les rideaux pour garder son intimate. De plus aucune visibilite sur l exterieur. Genant mais heureusement on n est pas a deadwood pour rester dans la chamber. Piscine interieure correcte avec petit jaccuzi.

8/10 – Bien

Billy

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice hotel. Parking was too far from the hotel.
Séjour de 1 nuit en mai 2024
Amber Diers a répondu le 28 mai 2024
Thank you Billy, for your kind words about our hotel! We're glad you enjoyed your stay. We apologize for the inconvenience regarding the parking distance. Your feedback is valuable, and we will look into ways to improve this aspect of our service.We hope to welcome you back soon!

6/10 – Acceptable

Joel

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mai 2024
Amber Diers a répondu le 28 mai 2024
Thank you for your feedback, Joel.

8/10 – Bien

Wendy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was good. The lady that checked us in was excellent! The breakfast was very good.
Séjour de 1 nuit en mai 2024
Amber Diers a répondu le 24 mai 2024
Thank you Wendy, for your positive feedback! We're delighted to hear you enjoyed your stay and appreciated our staff and breakfast. We look forward to welcoming you back soon!

10/10 – Excellent

Brandon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and comfy! The parking sucks, but the hotel is worth it. Walking distance to everything.
Séjour de 1 nuit en mai 2024
Amber Diers a répondu le 24 mai 2024
Thank you Brandon, for your review! We're glad you found the hotel clean and comfortable and appreciated the convenient location. We apologize for the parking inconvenience and appreciate your understanding. Looking forward to your next visit!

6/10 – Acceptable

terry

Séjour de 1 nuit en mai 2024
Amber Diers a répondu le 21 mai 2024
Thank you for your feedback, Terry.

10/10 – Excellent

Allie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was an absolute perfect stay. Location is in the heart of Deadwood. Staff is INCREDIBLE! Room was lovely and clean and reasonable price. Won’t stay anywhere else in Deadwood.
Séjour de 4 nuits en mai 2024
Amber Diers a répondu le 21 mai 2024
Thank you Allie, for your fantastic review! We're thrilled to hear that your stay was absolutely perfect and that you enjoyed our central location in the heart of Deadwood. It's wonderful to know that our incredible staff, lovely and clean rooms, and reasonable prices made such a positive impression.We look forward to welcoming you back on your next visit. We’re honored to be your go-to choice in Deadwood!

10/10 – Excellent

Lori

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff is amazing! We couldn’t have asked for a better experience! Charlotte was amazing! She deserves a raise!
Séjour de 2 nuits en mai 2024
Amber Diers a répondu le 21 mai 2024
Thank you Lori, for your wonderful feedback! We're delighted to hear that you had an amazing experience and that our staff, particularly Charlotte, made such a positive impact on your stay. We will certainly pass along your praise to her and consider your suggestion.We look forward to welcoming you back for another exceptional stay!

8/10 – Bien

Lynn, Osceola

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property but you have to overlook the fact there isn’t any local parking. You have to load and unload in front of the hotel and then drive a few blocks away to park.
Séjour de 1 nuit en mai 2024
Amber Diers a répondu le 21 mai 2024
Thank you Lynn, for your feedback, and we're glad to hear that you enjoyed your stay overall. We understand that parking can be a challenge in our area, and we apologize for any inconvenience this caused. We'll continue to explore options to improve the parking situation for our guests.We hope to have the opportunity to welcome you back for another great stay in the future.

10/10 – Excellent

Carlotta

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Charlotte at the desk was amazing she made sure we had everything we needed daily ! We loved the meal deal with gaming she offered best meal we had. She sure made our stay special! Some Dog owners were letting there pet pee right outside on your building and tried bringing them in the breakfast area . Not your fault
Séjour de 5 nuits en mai 2024
Amber Diers a répondu le 14 mai 2024
Thank you Carlotta, for your kind words about Charlotte! We're thrilled to hear she made your stay special. We appreciate your feedback regarding the pet issue and will address it promptly. We hope to welcome you back soon for another enjoyable stay!

8/10 – Bien

Guadalupe

Points forts : État et installations de l’hébergement
Séjour de 3 nuits en mai 2024
Amber Diers a répondu le 10 mai 2024
Thank you for staying with us, Guadalupe!

10/10 – Excellent

Angela, Great Falls

Séjour de 3 nuits en avril 2024
Amber Diers a répondu le 28 mai 2024
Thank you for staying with us, Angela!

10/10 – Excellent

dale

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place has very nice rooms and a very good hot breakfast. But parking is very inconvenient. You have to unload in front (or load) and then drive to a parking lot two streets over. Then you have to cross those same streets as a pedestrian, one of which is the main street through town to get back to the hotel. there is no stoplight so you have to wait for traffic to see you and stop. They should at least have a golf cart for a shuttle.
Séjour de 1 nuit en mai 2024
Amber Diers a répondu le 6 mai 2024
Thank you Dale, for your recent review. We're glad you enjoyed our rooms and breakfast. We apologize for the inconvenience with parking and crossing the street. Your feedback is valuable, and we'll consider your suggestion for a shuttle service. We hope to welcome you back for a smoother experience.

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Amber Diers a répondu le 6 mai 2024
Thank you for staying with us, Michelle!

8/10 – Bien

Charles

Voyage en groupe
Poor parking
Séjour de 1 nuit en avril 2024
Amber Diers a répondu le 25 avr. 2024
Thank you Charles, for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced regarding the parking situation. We understand that finding suitable parking in Deadwood can be challenging at times, and we regret that this impacted your stay with us.Please know that we continuously strive to improve our guests' experiences, and we will certainly take your comments into consideration as we work towards enhancing our amenities and services. We hope that despite this issue, you were able to enjoy your time in Deadwood, and we would be grateful for the opportunity to welcome you back in the future and provide you with a more seamless experience.

10/10 – Excellent

Amy, billings

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Comfortable Bed, pet friendly close to everything!
Séjour de 1 nuit en avril 2024
Amber Diers a répondu le 25 avr. 2024
Thank you Amy, for sharing your experience with us! We're delighted to hear that you found our beds comfortable and appreciated our pet-friendly policy. It's fantastic to know that our convenient location suited your needs perfectly, allowing you to easily access everything you wanted during your stay.We understand the importance of a good night's sleep and the joy of traveling with furry companions, so it's wonderful to know that we could provide both for you. We hope to have the pleasure of hosting you and your pet again soon for another enjoyable stay!

8/10 – Bien

Laurie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very clean
Séjour de 3 nuits en avril 2024
Amber Diers a répondu le 23 avr. 2024
Thank you for recognizing our commitment to cleanliness! We look forward to welcoming you back for another exceptional stay in the future!

10/10 – Excellent

charlotte

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en avril 2024
Amber Diers a répondu le 23 avr. 2024
Thank you for staying with us, Charlotte.

10/10 – Excellent

Gene

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place conveniently located on Main Street. Friendly staff and clean rooms.
Séjour de 2 nuits en mars 2024
Amber Diers a répondu le 2 avr. 2024
Thank you for your kind review, Gene! We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing a warm and welcoming experience for all our guests. We're delighted that you found our location convenient and our rooms clean. We hope to welcome you back again soon for another enjoyable stay!

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It's centrally located and within walking distance to shop etc.
Séjour de 2 nuits en mars 2024
Amber Diers a répondu le 2 avr. 2024
We're glad you liked our location, Michael. Thank you for staying with us.

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the location and the staff was super friendly and accommodating to us during our stay.
Séjour de 1 nuit en mars 2024
Amber Diers a répondu le 2 avr. 2024
Thank you for staying with us, Thomas!

6/10 – Acceptable

Paula

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté
Staff at the front desk when we checked in was great! She was very helpful, friendly and went above and beyond. Unfortunately our room was dirty, there was trash under the bar sink that hasn’t been thrown and had an odor, there was something smeared on the wall in the bathroom, and furniture was very dusty. Pretty disappointed with the cleanliness. Room itlaed was spacious and facility was updated.
Séjour de 1 nuit en mars 2024
Amber Diers a répondu le 2 avr. 2024
Thank you, Paula for taking the time to share your experience with us. I'm delighted to hear that our front desk staff provided excellent service during your check-in. However, I'm sincerely sorry to learn about the cleanliness issues you encountered in your room. Please know that this falls short of our usual standards, and I will personally address these concerns with our housekeeping team to ensure such oversights are rectified. It's great to hear that you found the room spacious and our facilities updated. We truly appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 – Excellent

Cody

Séjour de 1 nuit en mars 2024
Amber Diers a répondu le 21 mars 2024
Thank you for staying with us, Cody!

4/10 – Médiocre

Heather

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bathroom was so dirty I didn’t feel comfortable to shower. So much hair still in the drain & pink mold around the edges. Staff at the check in was very rude as well. Will never stay here again. For $450 a night I expected so much better..
Séjour de 1 nuit en mars 2024
Amber Diers a répondu le 18 mars 2024
Hello Heather, Thank you for taking the time to share your feedback with us. We sincerely apologize for the unsatisfactory experience you encountered during your recent stay. It deeply concerns us to learn about the cleanliness issues you experienced in your bathroom and the lack of hospitality from our staff at check-in.Please know that we take your comments very seriously, and we are actively addressing these concerns with our housekeeping and front desk teams to ensure that such incidents do not recur in the future. Maintaining a high standard of cleanliness and providing excellent customer service are our top priorities, and we regret that we fell short of your expectations.We understand your disappointment and frustration, and we truly value your patronage. We hope you will consider giving us another opportunity to regain your trust and provide you with the exceptional experience you deserve. If you would like to discuss your concerns further, please feel free to contact our management team.Once again, we apologize for the inconvenience caused and thank you for bringing these issues to our attention.

8/10 – Bien

Josh

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Got to get that water pressure up in the shower other than that most excellent.
Séjour de 2 nuits en mars 2024
Amber Diers a répondu le 11 mars 2024
Thank you for your feedback Josh, we will look into that. Thank you for staying with us!

10/10 – Excellent

Darrell

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Amber Diers a répondu le 11 mars 2024
Thank you for staying with us, Darrell!

10/10 – Excellent

Deanna

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel
Séjour de 1 nuit en mars 2024
Amber Diers a répondu le 5 mars 2024
Thank you for staying with us, Deanna.

10/10 – Excellent

Kevin

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is located in the center of the action. Very pet friendly and the staff was professional and friendly.
Séjour de 2 nuits en février 2024
Amber Diers a répondu le 26 févr. 2024
Thank you Kevin, for taking the time to share your experience with us. We're delighted to hear that you found our hotel to be conveniently located and pet-friendly. Our team takes pride in providing professional and friendly service to all our guests, including their furry companions. We appreciate your kind words and hope to welcome you back again soon for another enjoyable stay.

10/10 – Excellent

Tammy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Amber Diers a répondu le 15 mars 2024
Thank you for staying with us, Tammy!

10/10 – Excellent

DALE, RICE

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Friendly staff
Séjour de 1 nuit en janvier 2024
Amber Diers a répondu le 31 janv. 2024
Thank you for staying with us, Dale!

10/10 – Excellent

Roxanne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Amber Diers a répondu le 30 janv. 2024
Thank you for staying with us Roxanne!

10/10 – Excellent

Joshua

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was nice, good location, rooms were very nice and clean. Definitely would stay there again.
Séjour de 2 nuits en janvier 2024
Amber Diers a répondu le 30 janv. 2024
Thank you Joshua, for taking the time to share your positive experience! We're thrilled to hear you enjoyed our friendly staff, convenient location, and clean, comfortable rooms. We look forward to welcoming you back on your next visit!

10/10 – Excellent

Cheri

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was great, updated amenities made staying downtown Deadwood comfortable and customary. Breakfast was good! Pool was just enough to keep the kids happy but not overpowering when their were a million kids there. Staff, especially. CHARLOTTE, were amazing! Friendly, accomidating (even helped us pull off a family surprise), rearrange some rooms. and suggest local options. All staff were nice and greeted us promptly when we passed by the desk . Definitely go there again!!
Séjour de 2 nuits en janvier 2024
Amber Diers a répondu le 22 janv. 2024
Hi Cheri, We're so glad you had a nice time while here with family. What a great thing to surprise them too! Thank you for the nice comments about Charlotte and the other staff, we'll make sure they see this. See you next time!

8/10 – Bien

Pam

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Deadwood New Years trip
Very nice hotel, right on Main Street. Staff very helpful and friendly.
Séjour de 3 nuits en décembre 2023
Amber Diers a répondu le 16 janv. 2024
Thank you for you kind words Pam, we're glad you had a nice time on your New Year's trip! We hope you celebrate with us again next year too!

10/10 – Excellent

Belinda

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Was great, parking is a bit inconvenient, but realize it’s the best option for the layout of the town
Séjour de 1 nuit en janvier 2024
Amber Diers a répondu le 16 janv. 2024
Thank you for staying with us, Belinda. We're glad you had a great time! Sorry about parking we will continue to try to improve on that. We hope to see you again soon!

10/10 – Excellent

Courtney

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quick overnight on our way to skiing. Great location. Nice hotel. Excellent breakfast.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Dawn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A great place to stay. Close to all the tourist action. Breakfast was good. Parking was not the best.
Séjour de 1 nuit en décembre 2023
Amber Diers a répondu le 2 janv. 2024
Thank you for your feedback Dawn, we appreciate you taking the time to let us know how we're doing. We hope to see you again soon!

10/10 – Excellent

Tracy, Loveland

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
Amber Diers a répondu le 2 janv. 2024
Thank you for your feedback, Tracy.

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location is great and the staff are always cheerful, friendly and courteous.
Séjour de 4 nuits en décembre 2023
Amber Diers a répondu le 2 janv. 2024
Thank you for your kind words, David.

10/10 – Excellent

Roger

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice hotel in great deadwood location
Very nice hotel in a very good location. Exceptionally clean, bed with lots of pillows. Pretty decent breakfast. Free parking not too far away.
Séjour de 1 nuit en décembre 2023
Amber Diers a répondu le 28 déc. 2023
Hi Roger, We're glad you liked our hotel, thank you for staying with us!

8/10 – Bien

Kathy

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Nice and convenient location in Deadwood. Room was clean but small. Breakfast was very good. At check-in we waited over 15 minutes for desk clerk to show up to check in a line of people at 5:30 pm????? Ask security and other workers and no one knew where the desk clerk was???
Séjour de 1 nuit en décembre 2023
Amber Diers a répondu le 19 déc. 2023
Thank you Kathy for your feedback about your stay. Sorry, you had to wait to check in. We will look into this and make sure to resolve the issue. We're glad you enjoyed breakfast and our location. We hope to see you again soon!

8/10 – Bien

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en décembre 2023
Amber Diers a répondu le 13 déc. 2023
Thank you for your feedback, Richard.

8/10 – Bien

Brad

Séjour de 1 nuit en décembre 2023
Amber Diers a répondu le 12 déc. 2023
Thank you for your feedback, Brad

6/10 – Acceptable

melodie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
I like that it is right on historic main st. The only issue i had was the pool was ice cold. When i told the staff she replied with " at least there is a pool" ....For this reason alone i will not book again.
Amber Diers a répondu le 8 févr. 2024
Hello Melodie,Thank you for your feedback. We're glad to hear you appreciated our hotel's location on historic Main Street. We apologize for the inconvenience with the pool temperature and the response from our staff. Your comments are valuable to us, and we will address this issue promptly. We hope you'll reconsider and give us another chance to provide you with a better experience in the future.

10/10 – Excellent

Cherri

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Always a great place to stay
Séjour de 2 nuits en novembre 2023
Amber Diers a répondu le 5 déc. 2023
Thank you for your return visit Cherri!

10/10 – Excellent

Katie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Right in the heart of the town.
Séjour de 1 nuit en novembre 2023
Amber Diers a répondu le 28 nov. 2023
Thank you for staying with us, Katie!