Front of property
Check availability

Reviews of Windtower Lodge and Suites

3 out of 5
Windtower Lodge and Suites
160 Kananaskis Way, Canmore, AB

Reviews

7.0

Good

Rating 10 - Excellent. 167 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 260 out of 1000 reviews" "
Rating 4 - Poor. 132 out of 1000 reviews" "
Rating 2 - Terrible. 74 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Craig

Disliked: Staff & service
Too hot to sleep.
The thermostat did not work, making the room too hot to sleep despite opening the windows.Several attempts to contact the hotel went unanswered.Left after one night of two night stay as I was feeling ill due to lack of sleep.Getting to room was an obstacle course due to mattresses in hallway from renovations.Hallways were filthy due to renovations.The room itself was fairly clean though. Can not recommend due to lack of management feedback or concern.
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
When we arrived, Expedia hadn’t booked us into the hotel. So we had no reservations the hotel, even though I had a reservation number. Plus there wasn’t anyone at the front desk, had to call to get service! The girl that cam to help me was wonderful! It took her about a half hour to get us checked in by calling Expedia! Expedia still didn’t help her with our booking! This was more of a Expedia issue! Hotel was very run down from my last stay about 6 years ago! Would book this hotel ever again! Not sure I’ll us Expedia again either!
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
The suites are smaller but are perfect for 2 to 4 ppl. Underground parking was easy access in and out. No bbq or chairs on our patio & there was some construction but no bother to stay. Pillows are hard, beds are good & had all amenities we needed.
Stayed 2 nights in Mar 2021

8/10 Good

Viola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 3 day stay
We stayed in a room with kitchen and private bedroom. It was clean and spacious. Very private, with a balcony and amazing views. I will be coming here again for sure.
Stayed 3 nights in Mar 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Booked and paid for a suite. Then an hour before we were going to leave for Canmore I got a phone call and was told they were sold out and that we were going to be switched to a standard Queen room. After saying that was not ok and waiting for another hour we ended up with the room we booked. Gong show. Showed up and nobody was at the office. Finally found someone and after getting our room keys they didn’t work.
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel was very clean, quiet, with a comfortable bed. Staff was friendly and was easy to get settled. Room was much smaller than I expected with no secondary seating. Photos definitely made it seem larger. While I had a great stay the price point for such a small room can be steep
Stayed 2 nights in Mar 2021

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Affordable and spacious.
Stay was good, unit was a little older but clean and comfortable. We were expecting two twin beds and a queen in a two bedroom but there was two queens one in each bedroom and a pullout couch. So it was fine and supported our family needs but there were no extra blankets for the pullout couch. Luckily we had an extra blanket with us. We would stay there again.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Location was good. Pullout coach was dirty with clothing and food left behind when you pulled it out the mattress was stained - gross!
Stayed 2 nights in Feb 2021

10/10 Excellent

Brian, Alberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the bed as it was to soft and we both sunk to the middle. Other than that everything was good .
Stayed 2 nights in Jan 2021

4/10 Poor

Chris, Calgary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice property, our bed was way to soft and had a terrible sleep
Stayed 1 night in Jan 2021

6/10 Okay

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The condo was nice and was a great value for Canmore. The only thing negative thing I have to say is the bed in the condo we stayed in was horrible.
Stayed 2 nights in Dec 2020

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service
Perfect location for Banff and Kananaskis visits
The suite we stayed in is perfect for family, the kitchen is a good size. We requested for queen bed in the room but there was no available, joining the two twin bed is not the best idea. There was a little view on the first floor as they are still working on the renovation of the other rooms. I like that there was laundry ensuite, my kids mess up their snow pants when we went skii at kananaskis. Its a good location to stay if you want to explore banff and kananaskis in two daysso you dont have to go from one hotel to the next. reasonable and good size for family. We enjoyed our family break in this hotel.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 5 nights in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Average with paid parking
The room was small,nice and clean. The door would not open easily , sometimes one needs to try 10+ times. Definitely an issue with those cards that were all laying over the receptionists desk . 2 people ahead of me were offered free parking while I was asked to pay for it. Difficult to find parking in the area. The building is shared with residents who live there permanently.
Stayed 1 night in Sep 2020

4/10 Poor

Allan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Great property. Signs in room say wait 6 hours for floor heat, not working. Electric fireplace worked, but had to turn off and on manually throughout stay, freeze or sweat if you don’t. Generally they don’t care. Exit signs dangling by a wire. No coffee in rooms,they had tea and decaf, how hard to go get coffe at grocery store. Too bad, great property poor management.
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Christophe, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent although some areas of the property are a little outdated. Everything is clean and tidy, and for the price point it'd be hard to do better!
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay. The room was pretty warm, even though it was October in Canada, but they had a fan and we opened the window for the night. We will definitely stay again.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice Room, bad bed
The room was nice and cozy but the king size bed was sagging badly and was propped up by a 2x4 leg. Other than that it was a great stay
Stayed 1 night in Sep 2020

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service
Quality under renovation
The room was equipped with all modern equipment, however the thermostats did not control the temperature so it was 25° regardless of what we set. The renovations seemed so rushed Dents on the window sills from installation, a paint stain on the floor. Just cosmetic errors. The booking site does not list dog friendly, and the hotel webpage is out of date. Not all the additional stuff like the hot tubs or resturaunt are open. Would recommend calling to confirm what room you would be set up in as we had Hi way 1 outside our window droneing throughout the night as we had to leave our windows open all night.
Stayed 3 nights in Oct 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I needed a place to rest my head before a 4am wake-up call, so didn't want to spend a fortune. The Windtower fit that bill nicely. There was some noise transfer, the room was just ok, and the bed wasn't all that comfortable - but you get what you pay for.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

8/10 Good

Joe, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and ideal for a night’s stay. Room was small but had everything I needed. The guests upstairs were very loud and unfortunately there was no staff at front desk to bring this up with. Overall, I liked the property.
Stayed 1 night in Sep 2020

2/10 Terrible

Gordon

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2020

10/10 Excellent

Nakita

Stayed 1 night in Sep 2020

10/10 Excellent

Tricia, Edmonton

Liked: Cleanliness, staff & service
Very nice, clean and quiet. Loved the deck. Underground parking was bonus.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020

6/10 Okay

Larissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre at best.
Hotels.com said check in time was 3:00. We arrived at 3:45 and were told our room was not ready. We stood and waited for 30minutes for our room to be cleaned. Once the room was ready it was clear cleaning had been rushed (holes in bedding, missing glasses and cups etc). Many other places in town better than Wind Tower for the same price.
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2020

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and cozy. Unfortunately, there was no hot water in the morning.
Stayed 1 night in Aug 2020

8/10 Good

Dean, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice for the price. It is conveniently located within walking distance of town center. Only drawback we had was the lack of air conditioning. Not normally a problem for Canmore but we were visiting during a hot spell. Still, the room temperature remained comfortable.
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2020

6/10 Okay

MsMtnMe, Calgary,AB

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Stayed during very hot weather and it was miserably uncomfortable. They gave fans but was still uncomfortably too hot for good sleep. Front desk staff were not very friendly but maybe they were also hot and uncomfortable. Have stayed at other condo hotels and they were better appointed. Room size was good and liked the location though.
Stayed 2 nights in Aug 2020

8/10 Good

Tracy

Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
I didn’t/couldn’t stay...I booked on Hotels.com. Went to the hotel. Waited in the lobby for 20 minutes to check in, not a soul in sight. I called the hotel and watched the phone ring. Hotels.com, called the hotel - I watched their call ring. I helped myself to a pen and paper from behind the front desk - left a note - booked and am staying at a different hotel. In all my years of travelling this is a first. Absolutely horrible experience.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Front Desk on Jul 15, 2020
Thank you!

10/10 Excellent

Karen, Alberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very welcoming and did a great job when I had an issue with my original room. She prom-solved it, no questions asked even though she was currently off site, and came back to the hotel to assist me. Location is easy to access of the highway and walking distance from restaurants and grocery stores. Would definitely stay again!
Stayed 1 night in Jun 2020
Response from Andrea Hanlon - FDM on Jul 4, 2020
Hello Karen, we are very happy that you enjoyed your stay with us here at the Windtower Lodge & Suites. We go above and beyond to providing the best customer service experience to our guests. When planning any future travel to Canmore, we would be more than happy to have you stay with us again. Cheers, Andrea Hanlon Front Desk Manager

8/10 Good

Cameron

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the last time we stayed here till now it was a complete 180 in terms of guest experience overall. This time the room wasn’t cleaned properly, the restaurant was shut down, it was dark and gloomy, we had to turn on and remove the cover for the hot tub if we wanted to use it. The customer service was poor and not the standards we would expect. Would suggest staying elsewhere for a better “getaway” experience.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a full kitchen was great, did not have to eat out
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The parking lot was filthy. Elevators and the elevators need work.
Stayed 1 night in Feb 2020

4/10 Poor

buck (brian)

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
there was no bar/lounge restaurant, the bath tub did not drain properly..you were standing in water as you took a shower, there was no outdoor hot tub, the shower head was loose from the wall, the bathroom floor was not the cleanest, the hooks that held the shower curtain were bent so bad that they could not be fastened closed. The opening mechanism for the window was loose and looked like it was coming apart.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was weird. The amenities were ot so great. The room was super small and cramped. It was really hit in the room. I was underwhelmed. Ive stayed in better places for less money in canmore with free breakfast.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Noisy and unable to sleep the second night. Noisy at 0100 then again at 0300. I finally fell asleep at 04000 or later😩
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great but the property has deteriorated a lot. It's under new management and everything has changed from past visits. Big disappointment that the restaurant has closed, so NO breakfast anymore.
Stayed 2 nights in Feb 2020