Exterior

Reviews of Copperstone Resort

4 out of 5
Copperstone Resort
250 2nd Avenue, Dead Man's Flats, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 269 out of 435 reviews" "
Rating 8 - Good. 111 out of 435 reviews" "
Rating 6 - Okay. 25 out of 435 reviews" "
Rating 4 - Poor. 19 out of 435 reviews" "
Rating 2 - Terrible. 11 out of 435 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While it was fabulous, the owner needed to include in their listing that the unit was multi-level, which was impossible with crutches following surgery (we were there for recovery time) and hard for arthritis-ridden leg. The multi levels would be good for lots of people, but we found it isolating. The bathrooms both upstairs made it a real challenge to spend any time downstairs (180 degree turn in the stairwell). I'll be more diligent next time I book, but the listing really should have included this info. Property maintenance guy was really good, as was stand-in reception guy, who was really from housekeeping !!
Stayed 8 nights in Mar 2024
Response from Leena on Mar 28, 2024
Kim, Thank you for your feedback. We apologize for any inconvenience the multi-level layout caused during your recovery. We'll take your comments into account for future improvements to the listing. We're glad to hear that the property maintenance and reception staff were helpful during your stay. If you need any further assistance, please don't hesitate to reach out. We hope to host you again under better circumstances in the future.

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been before always enjoy my stay.
Stayed 2 nights in Mar 2024
Response from Leena on Mar 25, 2024
Alicia, Thank you for your loyalty! We're thrilled to hear that you've enjoyed your stays with us in the past. We're committed to providing a great experience for our guests, and we look forward to welcoming you back for another enjoyable stay!

4/10 Poor

Breanne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leena on Mar 25, 2024
Breanne, Thank you for leaving a review. We hope you enjoyed your stay!

10/10 Excellent

Nathan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Absolutely loved it. Wish it had a hot tub in the bathroom, but it is a very nice large bathroom. Enjoyed my vacation. Thank you very much.
Stayed 2 nights in Mar 2024
Response from Leena on Mar 25, 2024
Nathan, Thank you for your kind words! We're delighted to hear that you loved your stay with us and that you enjoyed our large bathroom. Your feedback about the hot tub is noted, and we'll consider it for future improvements. We're thrilled that you had a great vacation, and we hope to have the pleasure of hosting you again in the future. Thank you for choosing us!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Leena on Mar 25, 2024
Melissa, Thank you for leaving a review. We hope you enjoyed your stay!

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. It’s nice and quiet but still close to Banff, Kananaskis, and Canmore.
Stayed 3 nights in Mar 2024
Response from Leena on Mar 13, 2024
John, Thank you for the perfect 5-star review. We are thrilled you enjoyed your stay and hope you visit us again soon!

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Leena on Mar 28, 2024
John, Thank you for the review. We hope you enjoyed your stay! Please visit us again soon!

8/10 Good

LAURIE

Liked: Cleanliness, property conditions & facilities
Great place but no staff around and the view outside was not that great looking at gas station
Stayed 1 night in Mar 2024
Response from Leena on Mar 6, 2024
Laurie,Thanks for sharing your experience. We apologize for any inconvenience regarding staff availability and the view. We'll take note of your comments for improvement. We hope to welcome you back for a better experience in the future.

10/10 Excellent

Violet

Liked: Cleanliness, staff & service
Staff went beyond their jobs to help us. They keep warning us of the construction other than knowing and seeing what was happening we would never have known. The Husky across the street in walking distance is really good and reasonable rates and excellent service. We will definitely stay there again. The tub was wonderful and was nice to have a real kitchen with a dishwasher. Good quality for the price. Thankyou
Stayed 3 nights in Feb 2024
Response from Leena on Mar 4, 2024
Violet, We're thrilled to hear that our staff provided exceptional service during your stay and that you enjoyed the amenities such as the tub and kitchen with a dishwasher. Thank you for your positive feedback on our establishment. We look forward to welcoming you back on your next visit!

2/10 Terrible

Griffin

Travelled with family, Travelled with partner
Disliked: Staff & service
Very poor service. We showed up at 9:40, and were provided poor instructions to access our room. When we finally got to our room, the access code was wrong, and no one was around to help us as front desk staff are only available until 10. We were locked out. We called security, and they showed up but let us know this property doesn't have any sort of master key. They called the owner to see if he could help but it turns out he never takes calls after hours. Security said this was normal for the copperstone, and they've had this exact same issue with other guests. We had to leave and find accomodations elsewhere.
Stayed 2 nights in Feb 2024
Response from Leena on Feb 29, 2024
We're sorry for the inconvenience. Your feedback is valuable, and we'll address these issues promptly. We hope to regain your trust in the future.

10/10 Excellent

Jacoba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo was very comfortable, clean and had everything we needed. Only 10 min drive to Canmore and 30 minutes to Nakiska ski resort. Very well priced. Only negative is that there is only 1 hot tub for the whole complex and it was full most of the time
Stayed 3 nights in Feb 2024
Response from Leena on Feb 27, 2024
Jacoba, Thank you for the wonderful review. We are glad you enjoyed your stay with us and we hope you come stay with us again soon

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice. Very close to Canmore and not to much further till you get to Banff.
Stayed 3 nights in Feb 2024
Response from Leena on Feb 22, 2024
William, Thank you for the wonderful 5-star review. We are so happy you enjoyed your stay with us and we hope to see you visit again soon

10/10 Excellent

Briana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times over the years and it is the best and most affordable place for what you get. It is 10mins from Canmore which is incredibly convenient. I am one who appreciates a quiet comfortable stay and this is just perfect. The rooms are apartment style and yet cheaper than a basic hotel room. Full size kitchen/appliances as well as laundry in your suite. Huge bathrooms and bedrooms. Cozy living room area and electric fire place for those chilly winter days. Plus it is PET-FRIENDLY! It is incredibly clean, comfortable, and private. Very family friendly as well as they have rooms with bunkbeds and a pullout couch as well. 1000/10 will recommend if you are looking for a mountain getaway without the mountain prices. Thank you copperstone for everything!
Stayed 2 nights in Jan 2024
Response from Leena on Feb 12, 2024
Briana, Thank you so much for the wonderful review. We are so pleased you enjoyed your stay with us. We welcome you back anytime!

8/10 Good

Tannis

Travelled with family
Liked: Cleanliness
Good value. Underground parking with kitchen. Walking trails nearby.
Stayed 3 nights in Feb 2024
Response from Leena on Feb 12, 2024
Tannis, Thank you for the review We are so glad you enjoyed the walking trails. We would love to have you stay with us again soon!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Leena on Feb 9, 2024
Raymond, We are thrilled that you had such a wonderful time staying with us. We hope you will come back soon!

10/10 Excellent

Terena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was amazing! We loved the convenience of having a kitchen and being able to cook and not have to eat out all the time. Tge underground parking was marvellous.
Stayed 2 nights in Jan 2024
Response from Copperstone Resort on Jan 31, 2024
Terena, Thank you for this 5 Star review! There is not much more relaxing than an evening in a hot tub after a day out and about, we are so glad you made use of it! The underground parking is a frequent mention of guests, particularly in winter weather! We hope the next time you are in the area this will be your go-to spot!

10/10 Excellent

Paul, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Copperstone Resort on Jan 31, 2024
We're so pleased everything met your expectations and we'd love to welcome you back when you find yourself in the area again, Paul!

10/10 Excellent

Earl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brought my queen here for a weekend of relaxation and it was amazing. Property was very modern and clean. Location was just a short trip to Canmore. Staff was very polite and helpful. Front desk was welcoming and helpful. We will be back.
Stayed 2 nights in Jan 2024
Response from Copperstone Resort on Jan 29, 2024
Earl, thanks for choosing to stay with us for your weekend of relaxation with your 'queen'! We are so glad you had a great stay and we can't wait to welcome you back!

10/10 Excellent

Alyse

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was clean, spacious, and convenient driving distance to Banff and all activities we wanted to experience. Highly recommend as a lower cost of stay if you don't mind driving the extra 10 - 40 minutes to activities offered in the area. Canmore is just an 8 min drive and just as nice as Banff with great food and people.
Stayed 4 nights in Jan 2024
Response from Copperstone Resort on Jan 29, 2024
Alyse, thank you so much for taking the time to post this review so future guests might know just what to expect! Banff is definitely beautiful and should be on everyone's list, but Canmore feels more neighborly (in our opinion) and has some pretty great restaurants and places to visit. We are so happy you enjoyed your time here and hope we have a chance to welcome you back again!

10/10 Excellent

Kitt

Stayed 2 nights in Jan 2024
Response from Copperstone Resort on Jan 22, 2024
Kitt, Thanks for this perfect score of five-stars! We're glad you were impressed with your stay. Visit again soon!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for our family of 4. Close to the highway
Stayed 1 night in Jan 2024
Response from Copperstone Resort on Jan 17, 2024
Leslie, we are so pleased this place worked perfectly for your family! We hope you enjoyed exploring the area!

8/10 Good

Leckie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Copperstone Resort on Jan 17, 2024
Leckie, thanks for taking time to rate your stay! We hope you had a fantastic visit to the area!

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the underground parking.
Stayed 3 nights in Jan 2024
Response from Copperstone Resort on Jan 9, 2024
Curtis, Thank you so much for taking the time to review your stay! We hope the underground parking was just one of many things you loved about your visit to Copperstone Resort!!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Copperstone Resort on Jan 9, 2024
Maria, thanks for taking the time to rate your stay. We hope you had a wonderful visit!

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Not much around the property
Stayed 3 nights in Jan 2024
Response from Copperstone Resort on Jan 9, 2024
Ryan, thanks for taking time to review your stay. We hope you enjoyed getting out and exploring the area and left with your fill of fresh air!

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very overpriced compared to comparable places in Canmore. Getting extra blankets and anything else was difficult.
Stayed 2 nights in Jan 2024
Response from Copperstone Resort on Jan 17, 2024
Robert, we are sorry that you found the price point too high, but we strive to ensure that our rates reflect the most competitive rate possible!

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was supposed to sleep 6 but there weren’t enough pillows or blankets to sleep 6.
Stayed 1 night in Jan 2024
Response from Copperstone Resort on Jan 9, 2024
Dennis, thank you for providing us with this feedback. There should have been pillows and blankets for 6, and we apologize that there weren't! Had you let us know about this during your stay we would have brought you what you needed! We hope your visit was a good one, filled with fun and adventure!

6/10 Okay

Sandra

Stayed 5 nights in Dec 2023
Response from Copperstone Resort on Jan 9, 2024
Sandra, we appreciate you taking time to rate your stay but are disappointed to know that you only had a 3 Star stay. Our goal is for every guest to have a 5 Star experience so we would love to know what we could have done better!

10/10 Excellent

Tamara

Stayed 1 night in Dec 2023
Response from Copperstone Resort on Dec 29, 2023
Tamara, we are absolutely thrilled you loved your accommodations so much that you awarded it 10 out of 10! We strive to make sure all of our guests enjoy their experience with us and we're glad we were able to meet that expectation. We hope to see you back!

10/10 Excellent

Raymond, Calgary

Stayed 2 nights in Dec 2023
Response from Copperstone Resort on Jan 9, 2024
Raymond, thank you for choosing to stay at Copperstone Resort! We are so happy your stay was a 5 Star one!

4/10 Poor

Verified traveller

The resort was very noisy. There was kids in the halls screaming, dogs barking, and lots of banging from the rooms below and across.
Stayed 1 night in Dec 2023
Response from Copperstone Resort on Dec 18, 2023
We are so sorry your stay was not as relaxing as you had hoped it would be. We hope you enjoyed exploring the area and had an otherwise nice visit.

10/10 Excellent

Ian

Stayed 2 nights in Dec 2023
Response from Copperstone Resort on Dec 13, 2023
Ian, we are glad to know you had a 5 Star stay with us! We hope you enjoyed your visit to the area!

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Always stay at the Copperstone Resort vs. Canmore or Banff. Quiet and safe. Comfortable beds and clean. Shower water pressure was too harsh for me but my partner was happy with it. Fireplace fan blew cool air vs. hot/warm, so we just kept the fan off. Otherwise, we loved our stay. Plan to return in the near future!!
Stayed 2 nights in Nov 2023
Response from Copperstone Resort on Nov 29, 2023
Kelly, Thank you for the recommendation! With all the accommodations available in the area, we are so delighted to know you keep coming back and staying with us! We look forward to your next visit!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable & quiet!
Stayed 2 nights in Nov 2023
Response from Copperstone Resort on Nov 29, 2023
Monica, thank you for this review! Clean, comfortable and quiet is exactly what we strive for!! Hope your visit was both relaxing and adventure filled!

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Copperstone Resort on Nov 22, 2023
Shawna, thank you so much for taking the time to share this 5 star review! We hope you had a great visit to the area and left with some great memories!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here numerous times and love it. The kitchen is so great to have and the bed is comfortable. The deep soaker tub is amazing! Being able to walk to the beautiful Bow River is fantastic. The staff is so nice! We love the pool table too!
Stayed 3 nights in Nov 2023
Response from Copperstone Resort on Nov 20, 2023
Jennifer, thank you so much for taking time to review your stay! We know you have many places to choose from when staying in this area so we are grateful that you continue to choose to stay with us!! We look forward to your next visit!

10/10 Excellent

Rocki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is gorgeous and cozy. Underground parking was great! The person checking me in was extremely nice and helpful.
Stayed 2 nights in Nov 2023
Response from Copperstone Resort on Nov 7, 2023
Rocki, Thank you so much for leaving this review! We strive to provide 5 star accommodations with 5 star service and we are happy to know we were successful!

10/10 Excellent

Jodie

Stayed 3 nights in Nov 2023
Response from Copperstone Resort on Nov 27, 2023
Jodie, It is our aim to provide 5 star service and accommodations! Thanks for taking a minute to let us know we succeeded! We hope to see you back some time!

10/10 Excellent

Cecia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spacious and homey feel!! Love the kitchen area and comfy beds! Made it to Banff and near destinations within reasonable driving time! And the scenery around this facility is beautiful! I do wish the gym could be more equipped and updated with quality gym equipment! Great and easy check-out process!
Stayed 5 nights in Oct 2023
Response from Copperstone Resort on Oct 25, 2023
Cecia, Thanks for taking time to review your stay! Isn't Banff beautiful?!!! We hope your visit was better than you hoped it would be! We would be honored to host you again!

8/10 Good

Tania

Stayed 2 nights in Oct 2023
Response from Copperstone Resort on Nov 13, 2023
Tania, thank you for reviewing your stay with us! Our team's goal is to provide 5 star service and accommodations! We are glad to know you enjoyed your visit and hope if you return to this area you will give us a chance to earn that 5th star!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Copperstone Resort on Oct 25, 2023
Thanks Todd for this perfect 10! We hope you enjoyed visiting this area and got your fill of adventure and fresh air!

2/10 Terrible

Natalie

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very noisy! Construction noise from a condo being built right next door. Construction mess and a dumpster just a few feet from our main floor balcony. Loud neighbours, dogs barking, and they decided to test the fire alarms for the first full day of our stay. We received a notice under the door at 7pm the night before about the alarms...so we had no idea when we booked. Loud alarms ringing from 10am to 3pm the next day...and people had to enter our suite....so not relaxing at all. We left a day early from all the noise, and they refused any compensation. No apologies. Very rude. Dont stay here. (room was clean, but the carpet had large stains)
Stayed 3 nights in Oct 2023
Response from Copperstone Resort on Oct 20, 2023
We are committed to fostering an exceptional experience for all our guests, and we regret that we did not fully meet your expectations during your recent stay due to the construction activity nearby, Natalie. We strive for transparency in all our communications and make a diligent effort to inform guests about the ongoing construction in our listings. Despite our best efforts, we understand that the additional unexpected safety checks and the accompanying noises may have caused you discomfort. If we had been aware of your specific needs during the booking process, we could have catered better to your travel preferences. Your feedback is greatly valued and will help us improve our services. We sincerely hope for another chance to host you in the future, where we can offer a more satisfying and enjoyable stay.

4/10 Poor

Janell

Travelled with group
Disliked: Staff & service, property conditions & facilities
TV and bathroom lights didn’t work. Staff appeared aloof.
Stayed 1 night in Oct 2023
Response from Copperstone Resort on Oct 16, 2023
Janell, we here at Copperstone Resort take great pride in providing excellent service and a welcoming atmosphere. We are so sorry that we fell short for you in that regard. We appreciate you letting us know about the TV and lights, we will pass that info on to our maintenance team. Had we known about these things during your stay we would have done what we could to take care of these things. We hope if you should visit this area again you will stay with us and give us an opportunity to make a better impression!

8/10 Good

HUI-JU

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 3 nights in Oct 2023
Response from Copperstone Resort on Oct 10, 2023
Thank you Hui-Ju!

8/10 Good

Celina

Stayed 2 nights in Sep 2023
Response from Copperstone Resort on Oct 4, 2023
Thanks for taking the time to review your stay Celina. We are so happy you chose to stay with us!

2/10 Terrible

Frances

Stayed 4 nights in Sep 2023
Response from Copperstone Resort on Oct 2, 2023
Frances, Thank you for sharing your rating of your recent stay with us at our accommodations. Our team at Copperstone Resorts is always striving to improve and offer our best services. We would love to receive some additional feedback from you in order to get a better understanding of what could have been improved so that we can continue making progress!

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and offered flexible check-in. We had no issues during our stay
Stayed 7 nights in Sep 2023
Response from Management Team on Sep 25, 2023
We are thrilled to hear that you had a great experience with us Christian. It is our goal to make sure each guest feels at home when staying in our accommodations, and we appreciate it when they take the time to share their experience with others. We hope you will be back soon!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Management Team on Sep 25, 2023
We thank you for taking the time to share your review with us during your stay Francis! We are thrilled by your review that everything was met to your expectations and we cannot wait to host you again in what we hope, is a very near future!

8/10 Good

Kelli

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Having never been to Canmore, I would consider staying in Canmore where we could have walked along the river, to shops and restaurants. This property is about two miles or so away on the highway. There is limited on site staff available. These are mostly owner rental units, which was great because we had plenty of room, kitchen, etc. People grilled out in the evenings in the courtyard, and there is a large hot tub which was nice. This was a nice property and value all in all.
Stayed 6 nights in Sep 2023
Response from Copperstone Resort on Nov 1, 2023
Thank you Kelli, for sharing this review. We are happy you enjoyed your accommodations as well as the hot tub! As one of North America's leading property management companies, we do offer a variety of locations and accommodations that suit the needs of many and would welcome the opportunity in working with you personally to find the perfect fit for your next visit!