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Reviews of Sand Castle Motel

2 out of 5
Sand Castle Motel
3619 S. Atlantic Ave, Daytona Beach Shores, FL

Reviews

7.8

Good

Rating 10 - Excellent. 109 out of 269 reviews" "
Rating 8 - Good. 88 out of 269 reviews" "
Rating 6 - Okay. 30 out of 269 reviews" "
Rating 4 - Poor. 15 out of 269 reviews" "
Rating 2 - Terrible. 27 out of 269 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed our stay. Would come back.
Stayed 3 nights in Mar 2024
Response from Sand Castle Team on Mar 25, 2024
Dear Ann,It's wonderful to hear that you enjoyed your stay with us and that you would consider returning in the future. We greatly appreciate your kind words and look forward to welcoming you back for another enjoyable experience at Sand Castle Motel. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. Kind Regards,Sand Castle Team

2/10 Terrible

Dennie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap for a reason. Good luck for you stay at this dump.
Stayed 3 nights in Mar 2024
Response from Sand Castle Team on Mar 24, 2024
Dear Dennie,We’re really sorry to hear that your recent experience at our motel didn’t meet your expectations. It’s always our goal to provide a cozy and pleasant environment for our guest, and it sounds like we missed the mark this time around. We hope to have another chance to show you a more enjoyable stay in the future.Kind Regards,Sand Castle Team

8/10 Good

Edward

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The room was dirty!! No access to the beach.
Stayed 2 nights in Mar 2024
Response from Sand Castle Team on Mar 24, 2024
Dear Edward,Thanks for sharing your feedback. Cleanliness is a top priority for our team and each room is clean daily to the highest standards. We are sorry to hear that we were not able to provide you with a clean experience. We will use the feedback to make us better and to ensure this doesn’t happen again. Our beach access was damaged during the hurricane but it is finally completed. Kind Regards,Sand Castle Team

2/10 Terrible

Sara

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was the dirtiest hotel I have ever stayed at in my life. The kitchen table and counter were sticky and visibly dirty. There were dirty dishes in the cupboard. The bathroom floor had not been mopped for a long time.
Stayed 3 nights in Feb 2024
Response from Sand Castle Team on Mar 24, 2024
Dear Sara,Thank you for sharing your feedback. Cleanliness is a top priority for our team and each room is clean daily to the highest standards. We are sorry to hear that we were not able to provide you with a clean experience. We will use the feedback to make us better and to ensure this doesn’t happen again.Kind Regards,Sand Castle Team

6/10 Okay

Charles

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness the main issue. Overpriced for the conditions.
Stayed 6 nights in Feb 2024
Response from Sand Castle Team on Mar 24, 2024
Dear Charles,Your feedback is important to us and we are sorry to hear that your experience was less than perfect. Cleanliness is our top priority, and we always strive to provide an immaculately clean environment for our guests. 

Equally, we aim to offer the best value possible, and it's unfortunate that you felt the price was not reflective of the conditions. We always strive to provide an experience that matches, and ideally exceeds, our guests' expectations. 

We value your insights as they help us to improve and ensure that we provide the best possible experience for all our guests. 

Kind Regards,
Sand Castle Team

4/10 Poor

Dale

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to ask them to change bedding because of stains everywhere !
Stayed 1 night in Feb 2024
Response from Hotel Management Team on Feb 17, 2024
Dear Dale,,Thank you for taking the time to share your feedback. We are truly sorry to hear that there were stains on the bedding. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and have addressed the issue with our team to ensure this does not happen again in the future.Best Regards,Hotel Management Team

8/10 Good

Kelly, Davidson

Liked: Staff & service
This was a good place for a quick weekend trip nothing fancy
Stayed 2 nights in Feb 2024
Response from Hotel Management Team on Feb 17, 2024
Dear Kelly,Thank you for your review!Kind Regards,Hotel Management Team

8/10 Good

Bud

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, no issues
Stayed 1 night in Feb 2024
Response from Hotel Management Team on Feb 17, 2024
Dear Bud,Thank you for your review!Kind Regards,Hotel Management Team

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No real complaints. Clean and organized well enough, room well equipped. Parking was a little lacking but not much they can do about it. They were accommodating with regards to "creative" parking so don't be afraid to park where you fit!
Stayed 3 nights in Jan 2024
Response from Hotel Management Team on Feb 17, 2024
Dear Eric,Dear Kelly,We appreciate your choice to stay with us and for taking your time to give us a feedback.Kind Regards,Hotel Management Team

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged a $50 security deposit upon check in that was not detailed when making the reservation. The pool was closed. The room was not serviced during my stay.
Stayed 2 nights in Jan 2024
Response from Hotel Management Team on Feb 17, 2024
Dear Dennis,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations. When you booked thru the 3rd party there is an email that they sent to you regarding our pool closure and all our policies so guest can be prepared upon arrival. It must have been overlooked but please accept our sincere apologies for any inconvenience caused.Best Regards,Hotel Management Team

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness
Floors were dirty, the room hasnt been upgraded in a long time other than the shower which had to done after the hurricane. The rest of the bathroom was sketchy. Neigborhood seemed good.
Stayed 1 night in Jan 2024
Response from Hotel Management Team on Feb 17, 2024
Dear Susan,Thank you for your feedback. We’re sorry to hear that your room wasn’t cleaned to your satisfaction. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. Your feedback is extremely valuable to us and will assist us in improving our cleaning services.Kind Regards,Hotel Management Team

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly Large and Comfy
Stayed 1 night in Dec 2023
Response from Hotel Management Team on Feb 17, 2024
Dear Edmond,Thank you for choosing us and giving us a perfect rating!Kind Regards,Hotel Management Team

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We try to stay here a few times a year a nice older place they keep it clean The pool should be open soon
Stayed 2 nights in Dec 2023

6/10 Okay

Dustin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not terrible, Not great, just not bad
This place is not bad for the money. It definitely looks like they are trying. Place was moderately clean and smelled fresh. Positives: Nice TV, Large room, Location, water pressure, very quiet, climate control Negatives: Mattress is extremely firm - almost hard, very outdated furnishings
Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Being on the ocean, clean room
Stayed 1 night in Nov 2023

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Booked a room with two beds but the room 1 bed
Stayed 2 nights in Oct 2023

6/10 Okay

Diantha

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Still needs work.
The manager was super nice and helpful me carry my suitcase up the stairs because they didn’t have a handicap one available. My issue not theirs. Still in repairs due to hurricane Irma so not so pleasant on the eyes. Big things I hated was bathroom sink barely drained and no hot water either morning to shower. Almost felt like it was already used up. In a lot of physical pain so a hot shower would have been nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The manager at the front desk was very friendly and helpful. We arrived earlier than check in time but he checked us in anyway. The room was clean and the beds were comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I entered the room smelled clean and I was impressed with the size. My room 109 had a stove, microwave and full refrigerator. I like the step in Shower instead of a tub. I also like the no key enter. Convenient Laundry access. There was a deck on the second floor to see the ocean. At this time the pool and beach entry was not accessible because of hurricane damage. I could see the ocean, but no access. There is repair being done. Access is easy, only one lot over to a public access. This is not a fancy place, it is a motel. Expect that when you are looking. I had an excellent stay and recommend it for someone who wants to relax by the beach and feel safe and clean accommodations.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the view. Always a good feeling when you stay at a place with with its own conforming style.
Stayed 1 night in Sep 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Trisha, Largo

Liked: Cleanliness, staff & service
Nice little pace to stay. Convenient and quiet!
Stayed 2 nights in Sep 2023

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The kitchen towel was never refreshed as it still had pizza in it from prior occupant. AC needs some help. It is not dehumidifying. Kitchen needs extensive updating, refrig is rusty, stove is not much better. Bed are ok but need new pillows.
Stayed 1 night in Sep 2023

8/10 Good

Babe

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Just came over from Apopka to go see Katt Williams perform at the Ocean Center. The Sand Castle hotel was reasonably priced and not to far from the venue. The bathroom didn't have a fan, and the window didn't have a screen and wouldn't stay up. The half curtain was placed at the top of the window in the shower leaving me feeling a little exposed in a room overlooking the sidewalk. The curtain rod was spring loaded though so moving it for more privacy while showering wasn't an issue. The chair by the bed was a little old and worn. I was pleasantly surprised by the kitchenette and dishes. All in all not a bad place to crash for the night.
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice for a much older hotel
Stayed 8 nights in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Sondra

Disliked: Cleanliness, staff & service, property conditions & facilities
I was unable to use accommodation as a family emergency arose. I wasn't able to return to property accept to drop key in drop box.
Stayed 2 nights in Aug 2023

8/10 Good

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for tje price
Stayed 1 night in Aug 2023

8/10 Good

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a very friendly and clean motel. Still suffered a lot of damage from a hurricane. No pool no walkway to the beach but it wasn't too bad because you could walk to the beach right beside the motel. I would recommend people to stay there. If they're not looking for a five-star motel cuz you're not going to find that there.
Stayed 2 nights in Jul 2023

8/10 Good

Mike

Travelled with family
Liked: Staff & service
Great location right on the beach. Close to pier however piers are still closed.
Stayed 6 nights in Jul 2023

6/10 Okay

Rose

He charged a $100 deposit in case i got room dirty. I've never paid a charge like this. Its a tiny, plain room without carpet. I don't c how a person could get dirty beyond just normal use. Nothing fancy about this tiny room.
Stayed 1 night in Jul 2023

8/10 Good

KATHLEEN

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

kristi

Stayed 4 nights in Jul 2023

6/10 Okay

celia

Nice to be on the beach.
Stayed 1 night in Jun 2023

8/10 Good

Wanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is an older motel.the pool still out of order from last years storm , short staffed, but very helpful. The Tv didn't work all of the time and there wasnt a phone in the room.
Stayed 3 nights in Jun 2023

10/10 Excellent

Annesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service
This is an okay property for a one or two star property. There's a kitchenette but i was skeptical on whether to use the stove due to it's age. Saw very few bugs. The ones I saw were dying or dead, which tells me the property uses pest control. All in all, for the money, this was okay. Just keep in mind the price, it's star rating and age. Very nice office staff.
Stayed 5 nights in Jun 2023

2/10 Terrible

Thomas

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Sue Watlov

Liked: Cleanliness, staff & service, property conditions & facilities
No direct beach access yet after Fall Hurricane
Stayed 2 nights in May 2023

2/10 Terrible

Lourdes

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed no pool or to beach access. Very devastating. No fault of yours. But we wish we knew earlier. We would’ve made other arrangements. Staff was nice to us
Stayed 3 nights in May 2023

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service
Property needs to be updated from storm and should be noted on their site. Rooms need some updating. Otherwise great location for easy trip back and forth for Rockville festival. Staff at front desk was super helpful.
Stayed 4 nights in May 2023

10/10 Excellent

Manuel

Stayed 2 nights in May 2023

2/10 Terrible

Leonardo Andres

Stayed 2 nights in May 2023

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Becky was amazing I got there late and she called to make sure I was still wanting the room stay after her shirt to bring my room extra blankets and pillows Becky was so sweet with great customer service She is definitely highly recommend to talk with.
Stayed 1 night in May 2023

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Love the ocean. Hope they can get the pool back up soon.
Stayed 1 night in May 2023

10/10 Excellent

AIMEE

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar
Stayed 3 nights in Apr 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service