Upon arrival, check in was a breeze. The room itself was older, the carpet, tub, and bedding all showed wear and could have used a thorough cleaning. However, it was not dirty. We only had 3 towels so I asked for more at the front desk and was I d
Formed there were non but I could grab some of the smaller pool towels. No biggie. Pool facility was very worn down, paint peelings sticking to wet feet from the ground and some guests were hosting a birthday party so there was wrappers and parts of cupcakes on the floor. The pool and hot tub seemed clean enough otherwise. All the furniture should be replaced. Rusty, moldy and chairs missing pieces.
Breakfast was pretty good. Lots of variety and hot options.
No one came to clean up the room on the second day. Just annoying because the trash wasn’t emptied and we didn’t have space to hang up all the towels so they were getting gross. Shortage of towels for swimming the second night but we made due. The next morning after breakfast I asked if there were towels for swimming and was told a load was finishing in 20 minutes but they were out until then. We let the kids swim and came to grab towels 45 minutes later to be told there were zero towels for us to use….no pool, hand, bath or any towels period. So our kids got out of the pool, dripped going to our room and we used the same towels again. How can you not have any towels for a weekend??? Laundry was on site so why weren’t things being washed for guests to use?