Queen Room with Two Queen Beds - Accessible/Non-Smoking

Reviews of Comfort Inn & Suites Fairborn near Wright Patterson AFB

3 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 211 out of 848 reviews" "
Rating 8 - Good. 258 out of 848 reviews" "
Rating 6 - Okay. 184 out of 848 reviews" "
Rating 4 - Poor. 102 out of 848 reviews" "
Rating 2 - Terrible. 93 out of 848 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Robert, Nazareth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Window shade did not completely darken room. No places to eat nearby, had to go to the next exit on the interstate for dinner.
Stayed 2 nights in Apr 2024
Response from GM on Apr 21, 2024
Dear Robert,Thank you for taking the time to share your experience at our hotel. We're sorry to hear about the window shade and the inconvenience you faced regarding nearby dining options. Your feedback is crucial for us to improve our services. We hope to have the opportunity to welcome you back for a truly seamless stay.Warm regards,Hotel Management

6/10 Okay

Melanie, Quakertown

Travelled with family
The trash was overflowing in the lobby. Coffee was cold. Looks like they attempted to renovate but there are paint splatters galore all over the floors. Beds were comfortable. Bathroom was small.
Stayed 2 nights in Mar 2024
Response from GM on Mar 30, 2024
Dear Melanie,Thank you for your feedback. We're sorry to hear about your experience with the cleanliness and the coffee temperature. We're continuously striving to improve and your feedback is essential in this process. We're pleased to hear that you found our beds comfortable and we hope that despite these issues, you had a pleasant stay. We look forward to welcoming you back for an improved experience.Warm regards,Hotel Management

4/10 Poor

Shamus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Shamus,Thank you for your rating. We regret that your experience at our hotel didn't meet your expectations. We would greatly appreciate if you could share specific feedback so we can address any issues. Your satisfaction is our top priority and we hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management

10/10 Excellent

Siva

Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Dear Siva,Thank you for choosing our hotel and for the 5-star rating. We're thrilled to know you enjoyed your stay. Your satisfaction is our greatest reward. We hope to have the pleasure of welcoming you back in the near future. Warm regards,Hotel Management

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on Jan 16, 2024
Dear Guest,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we'd like to learn more about your stay to address any concerns. Please feel free to provide additional details so we can work towards improving our services. We value your feedback and hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management

6/10 Okay

Ron

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Dear Ron,Thank you for taking the time to provide your feedback. We appreciate your input and would love to learn more about your experience to address any areas for improvement. Please feel free to share additional details, so we can enhance our services and ensure a more enjoyable stay for you and future guests.Best regards,Hotel Management

8/10 Good

steve

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from GM on Dec 18, 2023
Dear Steve,Thank you for your feedback and overall positive rating! We're pleased to hear that you had a good experience. Your input is valuable, and we hope to welcome you back for an even better stay in the future.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, very clean. Quite
Stayed 2 nights in Nov 2023
Response from GM on Nov 14, 2023
Dear Sue,Thank you for choosing our hotel for your stay, and we're delighted to hear that you enjoyed a nice, clean, and quiet room. Your comfort and satisfaction are our top priorities. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again on your future visits.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 7, 2023
Dear Danny,Thank you for your outstanding rating! We're delighted to hear that you had a perfect stay with us. Our team works hard to ensure that our guests have a memorable experience, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another exceptional stay!

6/10 Okay

Steven

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The door would not lock. It was defective
Stayed 1 night in Oct 2023
Response from GM on Nov 2, 2023
Dear Steven,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Maintaining the security of our guests is of utmost importance to us, and we regret that you encountered a defective door lock. We take these concerns seriously and will address them promptly to ensure a safer and more comfortable environment for all our guests. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide you with a better experience in the future.

4/10 Poor

Courtney, Woodbridge

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs updating throughout. Poorly lit, without basic amenities. Not situated in an ideal location. No walkable access to restaurants.
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Dear Courtney,Thank you for sharing your feedback with us. We appreciate your input and will use it to continue improving our services. Your comments are important to us, and we hope to have the opportunity to host you again in the future.

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms were excellent. Didn’t get a chance to do breakfast. Next time
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Dear Lynn,Thank you for your positive feedback regarding our rooms. We're delighted to hear you had an excellent experience. We look forward to welcoming you back, and hopefully, you'll have the chance to enjoy our breakfast on your next visit.

10/10 Excellent

Jeffrey

Stayed 2 nights in Oct 2023
Response from GM on Oct 25, 2023
Dear Jeffrey,We're delighted to hear that you had such a wonderful experience during your stay with us. Your positive feedback is greatly appreciated, and it motivates us to continue providing top-notch service and accommodations. We look forward to welcoming you back in the future and making your next visit just as exceptional.

2/10 Terrible

ELLEN

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
First room window was open and would not shut.ground floor.second room the toilet would not flush. We asked for a refund. The desk clerk was very pleasant and processed the refund. 2 rooms unacceptable we moved to another hotel.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Ellen,Thank you for taking the time to share your experience. We apologize for the issues you encountered during your stay and appreciate your understanding. Guest satisfaction is important to us, and we hope you will consider giving us another chance in the future. Your feedback helps us improve our services.

2/10 Terrible

Jodi

Travelled with family
The place was filthy. The windows were molded. The filter in the ac vent was disgusting. The place is not what it shows in their pictures and the reviews are all fake for this to have an excellent rating. The place smelled horrible.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Jodi,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for our continuous improvement efforts. Your satisfaction is important to us, and we apologize for any inconvenience you may have experienced. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Kara

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Do Not Stay Here
The first room we were in had roaches we moved in the middle of the night at 4am To another room with a broken door no security lock half the bathroom lights out bathroom Knob broken
Stayed 3 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Kara,We're truly sorry to hear about the numerous issues you encountered during your stay. This is certainly not the experience we aim to provide to our guests, and we deeply regret any inconvenience you faced.Your feedback is being taken very seriously, and we will address these issues to ensure they don't happen in the future. We apologize for the inconvenience you experienced and hope you'll consider giving us another chance to provide a much-improved experience in the future.

6/10 Okay

Susan

Liked: Staff & service
It was ok, the room was clean there were stains on top cover and breakfast was not as clean as it could be.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear Susan, Thank you for taking the time to share your experience with us. We appreciate your feedback regarding our breakfast and cleanliness. Please know that your comments have been shared with our team to ensure these areas are addressed. We hope you'll give us another opportunity to provide the exceptional service we're known for.

10/10 Excellent

Tyler

Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
Dear Tyler,Thank you for taking the time to rate your recent stay with us. We are delighted to see your 5/5 rating, and we truly appreciate your positive feedback. We are thrilled that you had a great experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another exceptional stay.

6/10 Okay

Dan

Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Dan, Thank you for staying with us at Comfort Inn & Suites Fairborn. We appreciate your rating and would love to understand more about your experience. Your feedback helps us improve, so please feel free to share any thoughts with us. We hope to welcome you back in the future for an even better stay!

10/10 Excellent

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel itself was fine for a short stay but paying $200 per night we were dissapointed that the chair in the room was broken, toilet seat was not connected well and moved, adhesive spray on bathtub floor (assume to prevent slipping) continuously peeled off in the shower and clogged the drain.
Stayed 2 nights in Oct 2023
Response from GM on Oct 13, 2023
Dear Jessica,Thank you for providing feedback about our recent stay. We appreciate your comments and apologize for any inconveniences you experienced. We'll address these issues promptly to ensure a more comfortable stay for future guests. Your feedback helps us improve, and we hope you'll consider staying with us again.

6/10 Okay

Megan

Stayed 1 night in Oct 2023
Response from GM on Oct 12, 2023
Dear Megan,Thank you for taking the time to provide feedback on your recent stay. We appreciate your input and the 3/5 rating you've given us. Your satisfaction is important to us, and we would love to hear more about your experience to help us improve. If you have any specific comments or suggestions, please don't hesitate to share them with us. We hope to have the opportunity to serve you better in the future.

6/10 Okay

Dianne l

Travelled with family
Liked: Staff & service, amenities
The food area needs to be kept a little cleaner
Stayed 2 nights in Sep 2023
Response from GM on Sep 26, 2023
Dear Dianne,We appreciate your feedback regarding the cleanliness of our food area. Guest feedback is essential to us, and we take your comments seriously. Thank you for bringing this to our attention, and we hope to provide you with an improved experience during your next visit. Your comfort and satisfaction are important to us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from GM on Sep 26, 2023
Dear Michael,Thank you for taking the time to rate your stay with us. We appreciate your feedback and are pleased to see that you had a generally positive experience. If there are any specific areas where we can improve to make your next stay even more enjoyable, please don't hesitate to let us know. We value your input and look forward to serving you again in the future.

6/10 Okay

Trevor

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You definitely get what you pay for. If you are doing short stay, it's a fine hotel, the rooms were adequately clean, but not fastidiously clean. The room was missing light bulbs and was in ill repair. A closet door was not cut properly and interacted with the floor making it imposibble to open all the way. Cardboard was used to fix the bathroom door strike plate. Not enough linens for the pull out bed. Dead bugs in the window and curtain area, and a odd odour in the room itself. Elevator made interesting noises, hallways were dark and hard to see in and the floors in the hallways had an interesting warped and bouncy construction. Ice machine out of order. Continental breakfast was mediocre at best. Don't set your expectations very high. The staff was friendly and smiling, which saves the review somewhat. it seems to be family owned and operated. The hotel is obviously old, and I feel if they invested in some bulk packs of light bulbs, it would do wonders for reviews. Our bathroom only had two out of five lightbulbs in the fixture. If you are just looking for a place close to the highway to sleep, this hotel is fine, but if you are expecting creature comforts, look elsewhere. It's a cheap hotel that looks like a cheap hotel. Overall I'd give this a solid 2.5 stars out of 5
Stayed 2 nights in Sep 2023
Response from GM on Sep 25, 2023
Dear Trevor,Thank you for your feedback on your recent stay at our hotel. We appreciate your input and are glad to hear that you found our staff friendly and smiling. We take all comments seriously and will use them to make improvements where needed. Your comfort and satisfaction are important to us, and we hope to have the opportunity to serve you better in the future.

8/10 Good

Kristen

Travelled with partner
It was fine
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Dear Kristen,Thank you for your feedback. We're glad to hear that your stay was fine. If you have any specific comments or suggestions for how we can make your next stay even better, please don't hesitate to share. Your input is important to us, and we look forward to serving you again in the future.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was well attended
Stayed 1 night in Sep 2023
Response from GM on Sep 20, 2023
Dear Cynthia,Thank you for sharing your positive feedback about our breakfast service. We're delighted to hear that you had a pleasant dining experience during your stay. Our team works hard to ensure our guests enjoy a satisfying meal, and we're glad to know that you were well attended to. We value your input and hope to continue providing you with great experiences during your future visits.

8/10 Good

Lisa, ST MARYS

Travelled with family
Liked: Amenities
There was a stale odor in the sheets. The front desk wasn’t always staffed.
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Dear Lisa,Thank you for taking the time to share your feedback with us. We greatly value your input as it helps us enhance the quality of our services.Your comments are important to us, and we will use them to continually improve the guest experience. Our team is dedicated to providing a comfortable and enjoyable stay for all our guests, and we regret to hear that we fell short of your expectations during your visit.We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Robert

Stayed 5 nights in Sep 2023
Response from GM on Oct 6, 2023
Dear Robert,Thank you for leaving us a 5-star review. We're thrilled you enjoyed your stay at Comfort Inn & Suites Fairborn near Wright Patterson AFB. We aim to provide a stellar experience that leaves a lasting impression. Should you have any thoughts to share, please don't hesitate to do so. We look forward to welcoming you back soon!

10/10 Excellent

Jessica, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Quiet and clean. Would absolutely stay here again!
Stayed 1 night in Sep 2023
Response from GM on Sep 12, 2023
Dear Jessica,We're thrilled you had such a positive experience at Comfort Inn & Suites Fairborn! Your kind words reaffirm our commitment to provide a clean, quiet stay. We're looking forward to hosting you again in the near future!

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good overnight stay It was quiet too Was large
Stayed 1 night in Sep 2023
Response from GM on Sep 12, 2023
Dear Joseph, thank you for sharing your feedback. We're delighted that you enjoyed the peaceful ambience and spacious accommodation during your overnight stay. Your comfort is our top priority. Looking forward to welcoming you back for another restful experience at Comfort Inn & Suites Fairborn near Wright Patterson AFB.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the wedding we attended at Rona Banquet Hall and plenty of parking on site. Rooms are very spacious and the staff is exceptional.
Stayed 1 night in Sep 2023
Response from GM on Sep 4, 2023
Dear Eric,We're thrilled to hear that our hotel's location and spacious rooms met your needs during the wedding you attended at Rona Banquet Hall. It's wonderful to know that you found our staff to be exceptional, as providing excellent service is a top priority for us.We would be delighted to welcome you back for another comfortable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from GM on Sep 4, 2023
Dear Guest,Thank you so much for taking the time to rate your recent stay with us a perfect 10/10! We're thrilled to hear that you had such a wonderful experience at our hotel.Providing exceptional service and comfort to our guests is our top priority, and it's fantastic to know that we succeeded during your visit.We'd be honored to have the opportunity to host you again.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 24, 2023
Dear Michael,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and your choice to stay at our hotel.Your satisfaction is important to us, and we hope to have the pleasure of serving you again in the future. If you have any specific comments or suggestions that would help us improve, please feel free to share them.

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from GM on Aug 22, 2023
Dear Sonya,Thank you for taking the time to provide feedback on your recent stay, and for your overall rating of 4/5. We appreciate your input.Your satisfaction is important to us, and we'd love to learn more about your experience to understand how we can improve and provide an even better stay next time. If you have any specific comments or suggestions, please feel free to share them.We value your patronage and look forward to serving you again in the future.

8/10 Good

rhonda

Stayed 1 night in Aug 2023
Response from GM on Sep 4, 2023
Dear Rhonda,Thank you for taking the time to leave us a rating for your stay with us as 4/5. We sincerely appreciate your feedback.It's great to hear that you had an overall positive experience during your stay. We're constantly working to improve, and your input helps us do just that. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night
Clean, comfortable and very friendly
Stayed 1 night in Aug 2023
Response from GM on Aug 14, 2023
Dear Linda,We're thrilled to hear your positive feedback about your recent stay with us. Cleanliness, comfort, and friendliness are all important aspects of our guest experience, and we're delighted that we were able to provide that for you.Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another wonderful stay.

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from GM on Aug 7, 2023
Dear Pamela,Thank you for taking the time to rate your recent experience at our establishment. We appreciate your feedback and your decision to rate us 4 out of 5.If there are any specific areas where we can further improve and enhance your experience, please don't hesitate to share your thoughts. Your feedback is invaluable as we strive to provide the best possible service to all our guests.We hope to have the opportunity to serve you again.

4/10 Poor

Steven, Upper Marlboro

Disliked: Amenities, property conditions & facilities
TV nor microwave did not work. Had to move to another room. They did not empty the trash can outside the front door till Thursday, I arrive on Monday evening and it was full then.
Stayed 3 nights in Aug 2023
Response from GM on Aug 7, 2023
Dear Steven,Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your input and your decision to provide us with a rating of 2 out of 5.We are committed to delivering a high-quality experience for all our guests and take your feedback seriously. Your comments highlight areas where we can enhance our services, and we assure you that we are actively addressing these matters.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

2/10 Terrible

KAREN, Chesapeake

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a devastating family emergency. My son and I dropped everything to get here ASAP. I booked our room at 140 pm. Was on the way, I called the hotel at 630 pm while traveling, explained our situation and let them know we would be arriving between 2-3 am. Was told it was fine, I needed to check-in by 530 am. Traffic and construction delayed us on occasion. The hotel called at 1237 am and asked when I would be here because he was "waiting for me". Our ETA was 239. We were in Charleston WV. Construction delay again. We finally pull up at 327. The hotel CALLED AGAIN asking where I was. I told him, very aggravated, we were pulling up to the door right then. He seemed upset. I came in, he gave us our room card. The halls smelled similar to animal urine. We got to our room, opened the door and found the room had not been cleaned at all from the last occupants. Dirty towels, unmade beds. We went back to the desk. Told him I didn't appreciate being harassed on getting here to check in, but my room wasn't even clean! He mumbled about being sorry (after I showed him the video). We were placed in another room. Sheets and covers were stained. If we could have gone somewhere else, we would have. On day 2, our key was cutoff and was told checkout was 1100. Had to show proof of 3 days. Never again staying there!
Stayed 3 nights in Aug 2023
Response from GM on Aug 7, 2023
Dear Karen,Thank you for sharing your feedback regarding your recent stay with us. We genuinely appreciate your input and take all guest comments seriously.We apologize for any inconveniences you encountered during your visit. Our goal is to provide a comfortable and welcoming experience for all our guests, and we understand that we fell short of that during your stay.We appreciate your patience and understanding and are using your feedback as an opportunity to improve. We hope to regain your trust in the future and provide you with a better experience.

6/10 Okay

Raymond

Travelled with family
Stayed 1 night in Jul 2023
Response from GM on Aug 4, 2023
Dear Raymond,Thank you for taking the time to provide us with your rating. We appreciate your feedback and would love to learn more about your experience so that we can work on improving and providing you with a better stay next time. If you have any specific comments or suggestions, please feel free to share. We value your input and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

rachel

Stayed 1 night in Jul 2023
Response from GM on Aug 11, 2023
Dear Rachel,Thank you for taking the time to provide us with your feedback and for sharing your rating. We appreciate your input and hope you had a comfortable and pleasant stay.We look forward to welcoming you back in the future!

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was very clean but bathroom door would not latch as knob was in wrong spot to latch. Area around outside of hotel was very overgrown and needed mowed. Beds around side and back of hotel were full of weeds with not landscaping. Morning desk clerk had to to take care of desk and also breakfast area. She worked very hard but couldn't keep tables and breakfast area clean and supplied.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 21, 2023
Dear Linda,Thank you for sharing your feedback with us. We're happy to hear that you found your room to be clean, but we apologize for the inconvenience caused by the bathroom door not latching properly. We'll make sure to have our maintenance staff address this issue. Furthermore, we apologize for the overgrown area around the outside of the hotel and the lack of landscaping around the back and side of the hotel. We'll work on improving this aspect of our property. We appreciate your feedback regarding the breakfast area, and we're sorry to hear that our desk clerk had difficulty keeping up with the demands of both the front desk and breakfast area. We'll work on ensuring that we have enough staffing during busy times to avoid this in the future. Thank you again for your feedback which will help us improve our guest's experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

8/10 Good

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 19, 2023
Dear ANDRES,We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely,Hotel Manager

8/10 Good

Jennifer

Stayed 2 nights in Jul 2023
Response from GM on Aug 7, 2023
Dear Jennifer,We appreciate you taking the time to rate your recent experience with us. Your feedback is important, and we're glad to see that you rated us 4 out of 5.If there's anything specific you'd like to share or any areas where you believe we can further enhance your experience, please don't hesitate to let us know. We're committed to continuously improving and providing the best service possible.Thank you for choosing to stay with us, and we hope to have the pleasure of serving you again in the future.

6/10 Okay

Karen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff friendly, property sidewalk needs repair & bed frame had protruding metal piece that I bumped & cut my leg on. Reported it to 3 service desk employees & still not fixed so left note for the maid after 3rd day on departure.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 16, 2023
Hello Karen,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant stay. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Nicole

Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 13, 2023
Dear Nicole,Thank you for your feedback and for rating your stay 8 out of 10. We appreciate your honesty and are pleased to hear that you had a generally positive experience with us. We value your feedback and will take it into consideration as we continuously work to improve our services and amenities. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Thank you for choosing our hotel.Sincerely,Hotel Manager

6/10 Okay

Jennifer

Business traveller
Liked: Staff & service
Disliked: Room comfort
It wasn’t too bad. However, there was a light right outside the window making sleep difficult
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 10, 2023
Dear Jennifer,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the light outside your window. We understand the importance of a good night's sleep and will look into ways to address this issue. We appreciate your stay and hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Unfortunately our room wasnt very clean, we asked for a different room because the lock on our door was broken, they did switch us but the lock on that door was also broken and rigged. The ice machine on the 3rd floor was filthy, there were bugs and dirt on the base of it. I was overcharged, hopefully that is fixed. The staff was all very friendly and helpful though.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 10, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the cleanliness issues you encountered in your room and with the ice machine. We will address these concerns with our housekeeping and maintenance teams to ensure they are properly addressed. We also apologize for any overcharge and will investigate the matter to rectify it promptly. We appreciate your kind words about our staff and their helpfulness. We value your business and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Manager

4/10 Poor

Kathryn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Found a bed bug in one of the rooms. (We rented 3 rooms), another room had beds not made up/ Breakfast was the worst I ever had in any hotel. Do not recommend.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 8, 2023
Dear Kathryn,We apologize for any inconveniences you experienced during your stay. Your feedback is important to us, and we appreciate you bringing these issues to our attention. Our team will thoroughly investigate the matters you've raised and take appropriate steps to address them. We value your patronage and hope to have the opportunity to provide you with a better experience in the future. Thank you for your understanding.Sincerely,Hotel Manager

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 10, 2023
Dear Jonathan,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager