Bar (on property)

Reviews of The Downtown, a Coast Hotel

3 out of 5
The Downtown, a Coast Hotel
1026 Second Avenue, Dawson City, YT

Reviews

7.8

Good

Rating 10 - Excellent. 98 out of 322 reviews" "
Rating 8 - Good. 133 out of 322 reviews" "
Rating 6 - Okay. 51 out of 322 reviews" "
Rating 4 - Poor. 24 out of 322 reviews" "
Rating 2 - Terrible. 16 out of 322 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Yifei

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very good
Stayed 1 night in Mar 2024

8/10 Good

Yifei

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Have been staying this hotel for many years, this is a good one
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Hello Jenny, Thank you for your review and kind words! We are glad to hear you enjoyed your stay and we hope to welcome you back soon! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Thank you for your positive review and kind words! We are glad to hear you enjoyed your stay with us! Warmest regards, Leah PayneGeneral Manager

6/10 Okay

Anu Rose

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
The building was quite loud, could hear people moving and talking in the very next room.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for your review and comments. With the historic wooden buildings in Dawson City, noise can be an issue. We are sorry to hear this disrupted your stay with us and we will work to find solutions to provide a quieter experience to our guest moving forward. Leah PayneGeneral Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for your positive feedback! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Marcia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is truly amazing.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Thank you for your kind words and feedback, Marcia! We are thrilled you enjoyed your stay and we hope to welcome you back soon!Warmest regards, Leah PayneGeneral Manager

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
A good spot in a really good town.
The hotel was good. It’s not to the level of big city hotels but fits its surroundings well. Beds were comfy and it’s located in the middle of town, a 5-10 minute walk from everything. Oh hotel staff was good. Every person I dealt with had a smile on their face and made you feel welcome. I stayed at the Downtown a number of times and am always satisfied when I leave
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 10, 2023
Hello John, Thank you for your review and kind words. We are glad you enjoyed your stay and with us and are thrilled to hear our staff created a warm and welcoming environment. We hope to welcome you back soon! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Martha, Inuvik

Stayed 3 nights in Sep 2023
Response from General Manager on Oct 30, 2023
Thank you for the positive review! We are glad you enjoyed your stay! Warmest regards, Leah PayneGeneral Manager

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The beds and amenities were great. The building is clearly being gradually renovated. Needs new carpets. I didn't like a room without an exterior window.
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for your feedback, Lisa. We are glad you enjoyed the amenities and found the bed comfortable. The majority of the Annex units do only have windows looking/opening into the interior courtyard. For future stays you may enjoy the main building units better as all of these units have exterior facing windows. Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Alastair

Stayed 1 night in Oct 2023
Response from General Manager on Nov 9, 2023
Thank you for the positive review! Warmest regards,Leah PayneGeneral Manager

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Great location, iconic bar, service mediocre, staff seem to not really be the most enthusiastic about work.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Thank you for your comments, Matthew. Apologies that the level of service fell flat during your visit. We will work to make improvements in this area. Warmest regards, Leah PayneGeneral Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property very clean
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Thank you for your kind comment, Paul! Hopefully we can welcome you back again in the future! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Zeyun

Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you for the positive review! We are glad you enjoyed your stay! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Konstantine, Whitehorse

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Thank you for your positive review! We are thrilled you enjoyed your stay and hopefully we can welcome you back soon!Warmest regards, Leah Payne

10/10 Excellent

Marlene

Stayed 1 night in Sep 2023
Response from General Manager on Oct 16, 2023
Thank you for your positive review, Marlene! We are glad you enjoyed your visit! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rustic hotel located conveniently in the Downtown core.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 21, 2023
Thank you for your positive review! We are glad you enjoyed the location and ambience of the hotel. Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, clean and great place to stay if you want to walk to all of the neat spots in Dawson.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for your positive review, Laura! We are glad you enjoyed your stay with us while visiting Dawson City!Warmest regards, Leah PayneGeneral Manager

6/10 Okay

Yifei

Travelled with group
Pretty good.not too bad
Stayed 1 night in Sep 2023
Response from General Manager on Sep 21, 2023
Thank you for your comments and feedback.Warmest regards, Leah PayneGeneral Manager

8/10 Good

Samantha

Stayed 2 nights in Jul 2023
Response from General Manager on Sep 21, 2023
Thank you for your review. Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle driver and front desk staff are excellent. They all make you feel right at home
Stayed 3 nights in Sep 2023
Response from Guest Services on Sep 19, 2023
Thank you for your review and feedback, Tina! We are glad you found our staff helpful and pleasant throughout your visit! Warmest regards, Guest Services

8/10 Good

Yifei

Travelled with group
Liked: Cleanliness, staff & service
A little bit hard because there is no elevator.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 19, 2023
Thank you for you review, Yifei! We understand the lack of elevator can be challenging for some guests. Or team are always happy to assist with luggage if needed. Warmest regards, Guest Services

2/10 Terrible

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 19, 2023
We are sorry to see you were disappointed with your stay. Some feedback would be helpful so we can address concerns and find ways to improve. Warmest regards, Guest Services

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 8, 2023
Thank you for you feedback. Warmest Regards,Guest Services

6/10 Okay

Laurent

We were put into the annex, which is under renovations. We called to arrange for a shuttle airport pickup, but the shuttle never came. Room is overpriced for what you get.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 19, 2023
Thank you for your feedback, Laurent. We apologies for the construction at the Annex during your visit. We unfortunately had a pipe burst which caused some flooding and we are working through repairs. Thank you for your notes on the shuttle, we will work to improve communications on this. Warmest regards, Guest Services

10/10 Excellent

LOUIS

Stayed 3 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for your positive review! Warmest regards, Leah PayneGeneral Manager

6/10 Okay

Ridwanul

Stayed 1 night in Aug 2023
Response from General Manager on Sep 21, 2023
Thank you for your feedback.Warmest regards, Leah PayneGeneral Manager

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashion looking hotel close to front street but no insulation so can hear everything through the walls. Not the quietest hotel and is attached to a bar as well.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Thank you for your feedback, I will ensure I address your concerns with our team. Warmest regards, Leah PayneGeneral Manager

8/10 Good

Asha

Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Thank you for your positive review! Warmest regards, Leah PayneGeneral Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Dawson City. Rooms nice, modern and clean. Wifi was good. Historical building (I think).
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Thank you for your positive review! We are glad you enjoyed your stay with us while in Dawson City!Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Krista

Stayed 1 night in Aug 2023
Response from Guest Services Team on Sep 8, 2023
Hi Krista,Thank you for your positive review.Warmest Regards,Guest Services

4/10 Poor

Trevor

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice place, not worth tr price in my opinion. ‘Annex’ is a separate building across the street, FYI. No housekeeping in my 3 day stay.
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 17, 2023
Hello Trevor, We are sorry to hear you had a disappointing stay with us while visiting Dawson City. Due to limited staffing we are offering housekeeping service upon request and this can be arranged with the front desk. My apologies if this was not communicated to you at check in, I will do my best to address this with the team. Warmest regards, Leah PayneGeneral Manager

6/10 Okay

Michael

Stayed 1 night in Aug 2023
Response from Guest Services on Sep 19, 2023
Thank you for your feedback. Warmest regards, Guest Services

8/10 Good

Trine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very helpful. Thank you!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Thank you for your positive review! We are thrilled to hear you found the staff helpful and that you enjoyed your stay!Warmest Regards, Leah PayneGeneral Manager

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and staff were quite accomodating of us having 2 dogs with us. Rooms are small but cant complain. Centrally located in town and did the sour toe shot plus had some other drinks in the saloon. The obly complaint would be the very high price and zero breakfast included
Stayed 1 night in Jul 2023
Response from General Manager on Aug 7, 2023
Thank you for your review! We are glad to hear you enjoyed your stay and found the staff helpful and accommodating. The sour toe cocktail is quite the unique offering and we are thrilled you had the opportunity to partake and join the club!We do apologize for the lack of breakfast, some staffing shortages did lead to a seasonal delay in availability. Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 7, 2023
Thank you for your positive review! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Teisha

Stayed 1 night in Aug 2023
Response from General Manager on Aug 24, 2023
Thank you for your positive feedback! We hope to welcome you back soon!Warmest regards, Leah PayneGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nicer if not so hot in town.
Great old hotel in an 'old west' like town. Only issue for us was the temp was near 90 F that day and we were put in the building without any air conditioning.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 3, 2023
Thank you for your positive feedback! We are glad you enjoyed your stay!We do apologize for the lack of air conditioning in our Annex building. With the rooms opening into an indoor courtyard it is difficult to find proper venting solutions for air-conditioners. It is something I am diligently looking into solutions for and hope to have corrected before next summer season!Warmest regards, Leah PayneGeneral Manager

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Aug 3, 2023
Thank you for your positive feedback! We are glad you enjoyed your stay!Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Amy

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
Thank you for sharing your positive experience at The Downtown! Warmest regards, Leah PayneGeneral Manager

8/10 Good

Margo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right down town so easy walk everywhere. Rooms were clean and had what we needed.
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 27, 2023
Thank you for sharing your positive experience at The Downtown! We are glad you enjoyed the central location and found your stay comfortable and enjoyable. Warmest regards, Leah PayneGeneral Manager

6/10 Okay

John

Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
We are sorry to see you might have experienced some concerns during your visit. If you would like to provide us with further details so that we may follow up accordingly please reach out to info@downtownhotel.ca. Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 27, 2023
Thank you for sharing your positive experience at The Downtown! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Casey

Stayed 1 night in Jul 2023
Response from General Manager on Aug 14, 2023
Thank you for your positive review!Warmest Regards, Leah PayneGeneral Manager

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central, walkable location. Annex rooms are fantastic with access to coin laundry. Comfy, clean, worth all the potholes and a blown tire to see this town.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
Thank you for sharing your positive experience at The Downtown! We are glad you enjoyed your stay in our Annex Building and found the room comfortable and relaxing and that the laundry access was helpful during your visit. Sorry to hear about your tire! Both the Klondike and Dempster Highways can be problematic for that. But we are glad you made it and enjoyed your visit to Dawson City! Hopefully we can welcome you back in the near future!Warmest regards, Leah PayneGeneral Manager

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
Check on was good. She informed me the room I booked was at another location and no ac. I wanted to change from 1 night to 2 so she helped me stay at the main location which has ac. The restaurant isn’t open the but the bar and grill is as of today July 17 2023. The border was awesome but it’s a bar and way too loud for my taste
Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
Hello Patrick, Thank you for your comments and feedback! I'm glad our desk team was able to help you extend your stay. With the rich history, sightseeing and night life, 1 night is never enough in Dawson City! We hope to welcome you back in the near future! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great amenities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
Hello Adam, Thank you for sharing your positive experience at The Downtown! We are glad to hear you enjoyed the central location and amenities offered. We hope to see you again soon!Warmest regards, Leah PayneGeneral Manager

8/10 Good

Andrew

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff is fantastic and very accommodating, 5 stars. The bathroom was grimy and shower had some mold from years of use. Room was fine. In the least I would say update the bathrooms. They are either dirty and not well cleaned or just lack of proper cleaning over the years accumulated grime. Aside from the bathroom, overall good stay and good staff. Great location.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 11, 2023
Thank you Andrew for taking the time to share your experience with us. We really appreciate this. I am especially pleased to hear your overall stay was a success. On the other hand, I am sorry to hear that the bathroom and shower was less than our expectation, We would have liked an opportunity to resolve this before your check-out. This is certainly not our standard and I use your feedback as an example of the areas we need to focus on to achieve the best standards. Thanks again for choosing to stay with us. Sincerely,Scemoore WilliamsGeneral Manager

8/10 Good

Mitch

Stayed 1 night in Jul 2023
Response from General Manager on Aug 3, 2023
Thank you for your positive feedback! We are glad you enjoyed your stay!Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Palani

Liked: Cleanliness, staff & service, property conditions & facilities
Exceellent
Stayed 1 night in Jul 2023
Response from General Manager on Jul 11, 2023
Thank you Palani for taking the time to share your feedback with us, I appreciate it. Your positive feedback is encouraging to our staff and we hope to see you again soon. Thanks again for choosing stay with us.