Title: Kitayuzawa Mori no Soraniwa - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kitayuzawa Mori no Soraniwa Hotel with free parking, in the vicinity of Sobetsu Samuzu Road Station ![Indoor pool, outdoor pool, sun loungers](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/3233bb50.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/24cc2787.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/5a373c59.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Buffet](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/f4ed9bf0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Room (Japanese Western Style)](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/8b8fd3b5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Kimundo Waterfall, Kitayuzawa Mori no Soraniwa provides a peaceful escape with its indoor onsen. Guests relax in the garden, while children enjoy the playground. The property includes free in-room WiFi and serves a hearty breakfast buffet each morning. 8.4 Very good ## Popular amenities - Pool - Breakfast available - Housekeeping - Free WiFi - Air conditioning - Parking included ## Room options ### Check availability for these dates # Tonight [Sep. 18 - Sep. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-09-18&endDate=2025-09-19&selected=16275152&PinnedHotelID=16275152&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-18&endDate=2025-09-19&selected=16275152&PinnedHotelID=16275152&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sep. 19 - Sep. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-09-19&endDate=2025-09-20&selected=16275152&PinnedHotelID=16275152&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-19&endDate=2025-09-20&selected=16275152&PinnedHotelID=16275152&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sep. 19 - Sep. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=16275152&PinnedHotelID=16275152&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=16275152&PinnedHotelID=16275152&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sep. 26 - Sep. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=16275152&PinnedHotelID=16275152&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=16275152&PinnedHotelID=16275152&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 19 of 19 rooms ![Special Room ](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/410e31c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Special Room ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Shower/tub combination - 1227 sq ft - Sleeps 3 - 2 Twin Beds ![Family Room (Japanese Western Style)](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/399335fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (Japanese Western Style) ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Shower/tub combination - 818 sq ft - Sleeps 5 - 5 Twin Futons ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/24cc2787.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Universal Twin Room 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Shower/tub combination - 409 sq ft - Sleeps 3 - 2 Twin Beds ![Universal Suite Room](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/fae6538a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Universal Suite Room ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Shower/tub combination - 818 sq ft - Sleeps 2 - 2 Twin Beds ![Standard Western style room, Non Smoking](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/7bd991d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Western style room, Non Smoking ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Shower/tub combination - 376 sq ft - Sleeps 4 - 2 Large Twin Beds and 2 Twin Sofa Beds ![Women's Triple ](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/e495ed4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Women's Triple 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Shower/tub combination - 818 sq ft - Sleeps 3 - 3 Twin Beds ![Couple Suite Room](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/2a99690b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Couple Suite Room 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Separate bedroom Blackout drapes/curtains Hair dryer - 818 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ![Women's Twin ](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/eea5d031.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Women's Twin ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Shower/tub combination - 409 sq ft - Sleeps 2 - 2 Twin Beds ![Standard Japanese Western style room, Non Smoking](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/0ed98386.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Japanese Western style room, Non Smoking 7.0 Good 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Shower/tub combination - 376 sq ft - Mountain view - Sleeps 5 - 2 Large Twin Beds and 3 Twin Futons ![Couple Twin Room ](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/9366bf6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Couple Twin Room 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains Hair dryer Shower/tub combination - 409 sq ft - Sleeps 2 - 2 Twin Beds ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/2693b39b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Universal Suite - Sleeps 2 ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/a23a5366.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Couple Suite - Sleeps 2 ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/4e836d1e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Couple Twin Room - Sleeps 2 ![Living area](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/0bbec88a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room with Private Onsen - Sleeps 3 ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/2d2387d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Women Triple Room - Sleeps 3 ![Living area](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/01a7e6ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Family Room - Sleeps 5 ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/572e4f43.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Women Twin Room - Sleeps 2 ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/a86ae352.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Western Style Room - Sleeps 5 ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/17000000/16280000/16275200/16275152/e9c74d8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDate-Hotels-Kitayuzawa-Mori-No-Soraniwa.h16275152.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDate-Hotels-Kitayuzawa-Mori-No-Soraniwa.h16275152.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.62773%2C141.02672&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=t46mJ7Y-6KV89scgrZi1-ottPmM=) 300-7 Kitayuzawa Onsen-cho, Otaki-ku, Date, Hokkaido, 052-0316 #### What's nearby - Lake Toya - 29 min drive - 29.3 km - Toyako Hot Spring - 29 min drive - 29.5 km - Kimundo Waterfall - 32 min drive - 29.0 km - Jigokudani - 39 min drive - 39.8 km - Rusutsu Resort - 39 min drive - 43.5 km #### Getting around - Toya Station - 38 min drive - New Chitose Intl. Airport (CTS) - 79 min drive #### Restaurants - ‪ピッパラの森 - ‬10 min drive - ‪農家&カフェ ほのぼの村 - ‬11 min drive - ‪Buffet Restaurant せせらぎ - ‬5 min walk - ‪Sports Garden Dining ア・ラ・ソーヤ - ‬1 min walk - ‪レストラン 森の詩 - ‬13 min walk ## About this property ### Kitayuzawa Mori no Soraniwa Hotel near Sobetsu Samuzu Road Station Located close to Kimundo Waterfall, Kitayuzawa Mori no Soraniwa provides an indoor mineral hot spring (onsen), a terrace, and a garden. For some rest and relaxation, visit the sauna or the steam room. In addition to a playground and a restaurant, guests can connect to free in-room WiFi, with speed of 25+ Mbps. Additional perks include: - An indoor pool and an outdoor pool, along with sun loungers - Free self parking - Buffet breakfast (surcharge), hot springs on site, and a roundtrip airport shuttle (surcharge) - A vending machine, an elevator, and luggage storage Room features All 230 individually furnished rooms feature perks such as air conditioning, in addition to amenities like free WiFi and safes. Extra amenities include: - Bathrooms with bidets and shower/tub combinations - Refrigerators, electric kettles, and daily housekeeping ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps ### Parking and transportation - Roundtrip airport shuttle (surcharge) during limited hours at scheduled times and on request - Free self parking on site - Onsite parking includes off-street options ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 2,500 per person - A restaurant ### Things to do - Hot springs - Indoor pool - Outdoor pool - Playground - Sauna - Steam room ### Family friendly - Children's games - Children's toys - In-room refrigerator - Indoor pool - Outdoor pool - Playground ### Conveniences - Free newspapers in lobby - Limited-hour front desk - Luggage storage - Vending machine ### Guest services - Housekeeping (daily) ### Outdoors - Garden - In a national park - In the mountains - Pool loungers - Terrace ### Spa - Hot springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar in shower - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator - Wheelchair-accessible restaurant ### More - 1 building - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Electric kettle - Refrigerator ### More - Air conditioning - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 7:00 PM Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions The front desk is open daily from 7:00 AM - 8:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Guests with Half Board plans must check in by 8.30PM to receive dinner. This property offers train station pickup service from Sapporo only. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately JPY 2500 per person - Airport shuttle fee: JPY 1500 per person (one-way) - Airport shuttle fee per child: JPY 1500 (one-way), (up to 12 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is recommended for transportation to and from this property Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Daini Meisuitei Hotel Date Daini Meisuitei Hotel Daini Meisuitei Date Kitayuzawa Mori no Soraniwa Hotel Date Kitayuzawa Mori no Soraniwa Hotel Kitayuzawa Mori no Soraniwa Date Daini Meisuitei Kitayuzawa Mori no Soraniwa Date Kitayuzawa Mori no Soraniwa Hotel Kitayuzawa Mori no Soraniwa Hotel Date ## Frequently asked questions ### Does Kitayuzawa Mori no Soraniwa have a pool? > Yes, this property has an indoor pool and an outdoor pool. ### How much does it cost to stay at Kitayuzawa Mori no Soraniwa? > As of Sept 18, 2025, prices found for a 1-night stay for 2 adults at Kitayuzawa Mori no Soraniwa on Oct 2, 2025 start from CA $242.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Date-Hotels-Kitayuzawa-Mori-No-Soraniwa.h16275152.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Kitayuzawa Mori no Soraniwa pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Kitayuzawa Mori no Soraniwa? > Self parking is free at this property. ### What time is check-in at Kitayuzawa Mori no Soraniwa? > Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. After-hours check-in is not available. ### What time is check-out at Kitayuzawa Mori no Soraniwa? > Check-out is at 10:00 AM. ### Does Kitayuzawa Mori no Soraniwa provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of JPY 1500 per person applies. ### Where is Kitayuzawa Mori no Soraniwa located? > Situated in a national park, this hotel is 10.3 mi (16.6 km) from Sobetsu Samuzu Road Station and 10.4 mi (16.7 km) from Sobetsujohokanai. Lake Toya and Kimundo Waterfall are also within 16 mi (25 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Kitayuzawa Mori no Soraniwa Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.4 Location ### 8.2 Staff & service ### 7.6 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 74 8 - Good 54 6 - Okay 15 4 - Poor 11 2 - Terrible 2 ### 4/10 Poor #### Zhi Heng Caleb Jul 11, 2025 Disliked: Cleanliness, staff & service, amenities If you are a non-smoker, do yourself a favour and skip this place. The hotel uses central air conditioning and the rooms on the non-smoking floor (level 7) smell musky with a stale cigarette stench. We had 3 rooms in my group and all the rooms were the same even when we changed rooms. In addition, most of the service staff were non-Japanese, they could not communicate well and did not appear to be well trained and quite rude. When I tried to gently share some feedback with the reception staff, she simply grunted and ignored me. Of the dozens of Hotels I’ve stayed in across Japan, this has to be the worst. ##### Zhi Heng Caleb Stayed 3 nights in Jul 2025 ### 8/10 Good #### Krystal May 6, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities Staff at the front desk was poorly trained and couldn't find my Expedia reservation at first. Indoor play places weren't included in the hotel fee although I think they should have been. ##### Krystal Stayed 2 nights in May 2025 ### 6/10 Okay #### Nathan Feb 3, 2025 Disliked: Cleanliness Not great for couples / friends travelling unless you have young kids. Basically a mini resort hotel filled with families and young children. Onsen was decent and the outdoor pool is nice. Property is in the middle of nowhere, about a 40min drive to the nearest town. You do get a breakfast and dinner buffet included and while the food is fairly good its the same every day. ##### Nathan Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Verified traveller Dec 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Kitayuzawa Onsen Hotel Fabulous Family friendly hotel with many large onsen pools. Lots of space & activities for the kids too. It can get a tad noisy at dinner in the buffet hall. ##### Verified traveller Stayed 1 night in Dec 2023 ### 10/10 Excellent #### TSZ HEI VANESSA Feb 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love this place a lot! Good for friends and damily, room is spacious and clean. Would definitely come back :) ##### TSZ HEI VANESSA Stayed 2 nights in Feb 2023 ### 6/10 Okay #### LK Jan 2, 2025 Liked: Staff & service, amenities, property conditions & facilities The room partly no clean when I check in ##### LK Stayed 2 nights in Dec 2024 ### 8/10 Good #### Ngan Ching Dec 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The outdoor onsen pool for kids to play is very good. However, we feel disappointed with the food. We had dinner at 6:30 (the last time slot offered by the hotel), at 6:50 some food already running out and no refill. I have visited Japan for many times and never seen this happens before. Something wrong with the resturant management. ##### Ngan Ching Stayed 1 night in Dec 2024 ### 8/10 Good #### Hoi Ying Aug 7, 2024 Liked: Staff & service, room comfort #### Family trip Little but expensive compare with what they have served. Long queue for self check in, early arrive if you want to join the activities afterwards. Room is big but dust is easy found, air conditioning not quite function. Great for kids, but most of the activities need to register & pay extra. Good place for dining with free playground, the outdoor onsen beach is nice but better to bring a footwear to protect your feet especially for children, the ground in the beach area is easy to hurt their skin due to they revamp with non-slip sand ##### Hoi Ying Stayed 1 night in Jul 2024 ### 8/10 Good #### Hoi Ying Aug 6, 2024 Liked: Staff & service, room comfort Little but expensive compare with what they have served. Long queue for self check in, early arrive if you want to join the activities afterwards. Room is big but dust is easy found, air conditioning not quite function. Great for kids, but most of the activities need to register & pay extra. Good place for dining with free playground, the outdoor onsen beach is nice but better to bring a footwear to protect your feet especially for children, the ground in the beach area is easy to hurt their skin due to they revamp with non-slip sand ![](https://a.travel-assets.com/ugc/hotel-reviews/AEF15CEECAC187AE101CC1645810D76DBD514EF61722984877857.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0591BB2F50CD64B60D3CF1117051B3EB43ADB6031722984877982.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AA82386D3ADB0A7D18D1CECAF6B2AA72F173BF0D1722984877845.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F5345E5FD895ABE7F6485E0DA943640C6401F3EB1722984878081.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hoi Ying Stayed 1 night in Jul 2024 ### 4/10 Poor #### Verified traveller Feb 3, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Not for couples and not clean This is not the place for a relaxing vacation. We knew it was family friendly but this hotel purely caters to families with small kids. If you enjoy being woken up in the middle of the night by screaming toddlers and screaming adults, someone pounding on the floor or against the walls this is the place for you. Unfortunately the place is also filthy and smells gross. Mold in the windows and the bathroom, hair in the shower and on the floor, toothpaste spills from previous guests on the bathroom doors. The furniture in the room is fine but the bathrooms look like something you have in a hospital and not a hotel. The staircase and elevators are disgusting, no one has cleaned there in a long time and the smell is apprehensive. We were lucky to have a car and go somewhere during the day, otherwise you are stuck in your room or the onsen because there is nothing else to do for adults without kids. The food was decent and staff is friendly but that doesn't make up for the shortcomings. ##### Verified traveller Stayed 5 nights in Jan 2024 ### 2/10 Terrible #### Jasprit Jan 15, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities very disappointed that this property was advertised at Expedia which we booked from Australia: limited vital information. We arrived to find that dinner was included in room rate. However we soon discovered that there is NO WAY to explore area due to limited transport options For eg only buses leave for airport and Sapporo at 10ish am, Return bus from Sapporo is at 1pm. No other way to get to anywhere if you don't have a car: a taxi to Sapporo or rusutsu could be up to $500 aud. There is NO restaurants around other than hotel buffet dinner. We had two kids with us and there was NO LUNCH options to buy other than hotel shop selling snacks and chips, My kids had NO LUNCH for 3 days. Staff speak no English other than two Nepali and Sri Lankan staff we met, They seemed to know nothing much about how to get tranpsport or public transport. The rooms were stuffy and HOT for 3 nights despite winter: we did not get any decent sleep. Windows didnt open. We complained to hotel and Expedia and checked out 2 days early, Hotel said they would refund as If Expedia sent them an email. We called Expedia multiple times before cancelling to confirm to them the answer from hotel: Expedia refused to talk to the English speaking reception staff when I called them. Then Expedia called us back to say no staff was speaking English. Few days later Expedia emailed to say hotel refused refund: after they had allowed us to cancel saying they will refund. Im still contacting Expedia but no reply ##### Jasprit Stayed 5 nights in Jan 2025 ### 8/10 Good #### Chi Kwong Terrence Sep 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities 這間親子飯店大部分都很好，房間很大，有適合大童和小童的遊玩設施。但這間飯店並沒有洗衣機烘衣機，由於我們前一天去玩水，無法處理濕衣服，很困擾，我們只好帶著全家的濕衣服去搭飛機，這很佔行李重量。 另外check in 時需要排隊，我們是星期六入住，排了40分鐘，才完成check in 手續。 ![](https://a.travel-assets.com/ugc/hotel-reviews/6052dc95-e275-4b35-b856-a83148e931b1-1756761697118.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a78c3698-7abf-48c2-bf99-fd579e27faba-1756761697424.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ec7cf4bd-5e19-4619-99b3-0449cd966cfa-1756761697257.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b1a573ba-f3f9-45c8-bf08-7e96f58b8a12-1756761696886.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Chi Kwong Terrence Stayed 1 night in Aug 2025 ### 10/10 Excellent #### ???? Aug 17, 2025 Liked: Cleanliness, staff & service 施設内がとても暑かった。 ##### ???? Stayed 1 night in Aug 2025 ### 4/10 Poor #### HIROMI Aug 17, 2025 Disliked: Cleanliness, staff & service, amenities 夫と娘一家と全6人で宿泊しました。 プールで遊び、地下の遊び場でもたくさん遊び、 夕食も朝食もビュッフェを堪能しました。 レストランが広く、数箇所に分かれていろいろな料理が並んでいましたが、全部は見て回るのが大変でしたし、到底自分で食べることは不可能です。そして何より人が多すぎました。 部屋は、2家族2部屋が3階と5階に分かれていて、食事やお風呂、プールなどに行くタイミングを合わせるのが大変でした。 ベッドはちょうどよい硬さで寝心地は良かったです。ただ、部屋の中の棚や格子、窓の桟とかに埃が積もって汚れていたのが、とても嫌で不快でした。 ##### HIROMI Stayed 1 night in Aug 2025 ### 4/10 Poor #### TSUTOMU Aug 17, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities スタッフの数が明らかに少ない。数年前のホスピタリティが下がった。ターゲットが未就学向けに特化してきている。 ##### TSUTOMU Stayed 1 night in Aug 2025 ### 10/10 Excellent #### たかし Aug 17, 2025 Liked: Property conditions & facilities ##### たかし Stayed 1 night in Aug 2025 ### 4/10 Poor #### たく Jul 22, 2025 Disliked: Amenities, property conditions & facilities とにかく暑かったです。冷房は効いておらず、寝ていても暑くて起きました。 案内は不親切でした。どこに何があるのか全部こっちで調べるしかないのかと。 食事会場はキッズスペースから埋まります。子どもが食事を取りに行くのが大変でした。連泊したのに、そのあたりは融通がきかないのだなと思いました。 ##### たく Stayed 2 nights in Jul 2025 ### 8/10 Good #### ?? Jul 22, 2025 Liked: Amenities, property conditions & facilities エレベーターホールの窓の外のクモの巣がハロウィンの飾りかと思うレベルでした。 ![](https://a.travel-assets.com/ugc/hotel-reviews/5777a0f4-c377-4d3a-a14b-de810722ec40-1753153481366.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ?? Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Priscilla May 22, 2025 ##### Priscilla Stayed 1 night in May 2025 ### 8/10 Good #### キミコ May 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 子供連れ向きホテルになります。チェックイン、チェックアウトに物凄く並ばされ時間のロスが気になった。子供達は遊ぶ施設やプールで思う存分楽しめたので、お子様連れにはオススメです。 ##### キミコ Stayed 1 night in Apr 2025 ### 10/10 Excellent #### まい May 6, 2025 ##### まい Stayed 1 night in May 2025 ### 8/10 Good #### RYOKO May 3, 2025 Liked: Cleanliness, property conditions & facilities, room comfort チェックイン時間がジャスト3時でカウンターの前が行列だった ##### RYOKO Stayed 1 night in Apr 2025 ### 10/10 Excellent #### みまゆ Mar 31, 2025 特別室のお風呂が最高でした ##### みまゆ Stayed 1 night in Mar 2025 ### 10/10 Excellent #### MINHYUK Feb 15, 2025 ##### MINHYUK Stayed 1 night in Feb 2025 ### 8/10 Good #### naoki Feb 10, 2025 あえて書くなら、大箱の施設なのか融通が聞かない。 レストランが閉まってしまうと、売店もしまってしまうので、食べ物が手配できない。 朝食も、早い時間は対応できない。 ランチボックスみたいなものがあったら、いいのにな… ##### naoki Stayed 2 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Cheap Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels-Cheap-Hotels.0-0-d178314-tCheapHotels.Travel-Guide-Filter-Hotels) > > [All Inclusive Resorts and Hotels in St. Lucia](https://www.expedia.ca/Destinations-In-St-Lucia-All-Inclusive-Hotel.0-0-d168-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Sherwood Forest RV Resort](https://www.expedia.ca/Orlando-Hotels-Sherwood-Forest-RV-Resort.h9126534.Hotel-Information) > > [Hotels in Burgettstown](https://www.expedia.ca/Burgettstown-Hotels.d6294231.Travel-Guide-Hotels) > > [Canada Suites on Bay](https://www.expedia.ca/Toronto-Hotels-Canada-Suites-On-Bay.h3890545.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Legacy Golf Resort](https://www.expedia.ca/Phoenix-Hotels-Legacy-Golf-Resort.h328584.Hotel-Information) > > [Sunscape Dominicus La Romana - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Be-Live-Collection-Canoa-All-Inclusive.h852324.Hotel-Information) > > [Hostels Tokyo](https://www.expedia.ca/Tokyo-Hostels.d179900-aaHostels.Travel-Guide-Accommodation) > > [Best Western Plus City Centre/Centre-Ville](https://www.expedia.ca/Quebec-Hotels-Best-Western-Plus-City-CentreCentre-Ville.h1624.Hotel-Information) > > [Hotels near Campo de' Fiori](https://www.expedia.ca/Campo-De-Fiori-Hotels.0-l6074000-0.Travel-Guide-Filter-Hotels) > > [B&B Perth](https://www.expedia.ca/Perth-Bed-And-Breakfast.d58882-aaBedAndBreakfast.Travel-Guide-Accommodation) > > [Hotel Riu Palace Antillas - Adults Only - All Inclusive](https://www.expedia.ca/Noord-Hotels-Riu-Palace-Antillas-All-Inclusive-Adult-Only.h28648.Hotel-Information) > > [Bahia Principe Grand Jamaica - All Inclusive](https://www.expedia.ca/Montego-Bay-Hotels-Bahia-Principe-Grand-Jamaica-All-Inclusive.h1576054.Hotel-Information) > > [InterContinental Barcelona by IHG](https://www.expedia.ca/Barcelona-Hotels-InterContinental-Barcelona.h28279.Hotel-Information) > > [Hotels in Montreal](https://www.expedia.ca/Montreal-Hotels.d178288.Travel-Guide-Hotels) ### Flights > [Flights from Tampa (TPA) to Buffalo (BUF)](https://www.expedia.ca/lp/flights/tpa/buf/tampa-to-buffalo) > > [Flights from Palm Springs (PSP) to San Diego (SAN)](https://www.expedia.ca/lp/flights/psp/san/palm-springs-to-san-diego) > > [Flights from Fukuoka (FUK) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/fuk/yvr/fukuoka-to-vancouver) > > [Air Canada](https://www.expedia.ca/Air-Canada-Flights.cAC.Travel-Guide-Airlines) > > [Flights from Amsterdam (AMS) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/ams/yyz/amsterdam-to-toronto) > > [Flights from Oaxaca (OAX) to Puerto Vallarta (PVR)](https://www.expedia.ca/lp/flights/oax/pvr/oaxaca-intl-to-puerto-vallarta) > > [Flights from Toronto (YYZ) to Montreal (YUL)](https://www.expedia.ca/lp/flights/yyz/yul/toronto-to-montreal) > > [Flights from Calgary (YYC) to Missoula (MSO)](https://www.expedia.ca/lp/flights/yyc/mso/calgary-to-missoula) > > [Flights from Toronto (YYZ) to Athens (ATH)](https://www.expedia.ca/lp/flights/yyz/ath/toronto-to-athens) ### Packages > [Rowan's Ravine Provincial Park](https://www.expedia.ca/Rowans-Ravine-Provincial-Park-Saskatchewan.d627438787401408512.Vacation-Attraction) ### General > [Visit Orte](https://www.expedia.ca/Orte.dx6123413)