Outdoor pool

Reviews of DoubleTree by Hilton Darwin Esplanade

4 out of 5
DoubleTree by Hilton Darwin Esplanade
116 The Esplanade, Darwin, NT

Reviews

8.2

Very good

Rating 10 - Excellent. 329 out of 941 reviews" "
Rating 8 - Good. 393 out of 941 reviews" "
Rating 6 - Okay. 147 out of 941 reviews" "
Rating 4 - Poor. 50 out of 941 reviews" "
Rating 2 - Terrible. 22 out of 941 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Feb 29, 2024
Thank you, Richard, for taking the time to post a review on regarding your recent stay at DoubleTree by Hilton Esplanade Darwin!We look forward to the opportunity to welcome you back to DoubleTree on a future occasion.

2/10 Terrible

Nathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rat joined us for breakfast!
Hotel closing down. No restaurant, pool closed early, bar closed. Rat seen at breakfast. Staff were good though. Would not stay again if they paid us.
Stayed 3 nights in Dec 2023

10/10 Excellent

Steve van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Kylie

Travelled with family and small children
Bit old and run down. Took a long time to check in and took over an hour to get our drinks after ordering.
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Dec 11, 2023
Dear Kylie,Thank you for taking the time to post a review regarding to your recent stay at our hotel. We sincerely appreciate your feedback and we apologise we did not exceed your expectations. We have duly shared your comments to our team for review and action.Thank you again for your time. We do hope you would consider staying with us again in the future.Kind regards,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location on the esplanade. Able to walk to the wharf to a range of restaraunts. Clean, great staff.
Stayed 1 night in Oct 2023

6/10 Okay

Joanne

Stayed 1 night in Oct 2023

6/10 Okay

Simonne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is located close to the city east walk to central area, restaurants and Darwin Wharf area ( or a short ride). Staff are helpful. The pool and joining outdoor eating/bar area are lovely and the gym is well equipped. The rooms, however, are in need of total refurb for the price and star rating. Bathroom has a shower curtain and no storage. Decor drab and door entry system required us to have key card reconfigured every other day.
Stayed 2 nights in Sep 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Oct 11, 2023
Dear Simonne,Thank you for taking the time to leave some feedback regarding your recent stay at our hotel.We sincerely appreciate your feedback and I apologise we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Thank you again for your time.

4/10 Poor

marc

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed , no bottled water in room , when I asked reception they replied stating “tap water just as good” ( actually was most definitely not) Room facility’s old and require update, ie. Bathroom door was difficult to open when closed ( jammed) Shower leaked water near toilet! Will def not stay their again or recommend 😢😢
Stayed 3 nights in Sep 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Oct 11, 2023
Dear marc,Thank you for taking the time to post a review. I sincerely appreciate your feedback and apologise you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

10/10 Excellent

Darrin

Stayed 1 night in Sep 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Oct 11, 2023
Dear Darrin,Thank you for taking the time to post a review on regarding your recent stay at DoubleTree by Hilton Esplanade Darwin.We look forward to the opportunity to welcome you back to DoubleTree on a future occasion.

6/10 Okay

Martin

Liked: Staff & service
This hotel is well located but given the cost is run down. The air conditioning unit in our room was like a jet engine which meant we had to turn it off. My brother had a torn towel in his room. The shower gel was empty for two days even though I asked for it to be replaced. I wouldn't recommend.
Stayed 3 nights in Sep 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Oct 11, 2023
Dear Martin,Thank you for taking the time to leave some feedback regarding your recent stay at our hotel.We sincerely appreciate your feedback and apologise we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Thank you again for your time.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service
OK shower very small would benefit from an upgrade very tired and old. Friendly staff clean and comfortable however over priced in my view
Stayed 2 nights in Aug 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Oct 11, 2023
Dear Peter,Thank you for taking the time to post a review. I was delighted to read that you enjoyed your experience.We certainly appreciate your positive feedback and look forward to the opportunity to welcome you back on a future occasion.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Doubletree Darwin. The room was clean and comfortable, the pool was excellent and great buffet breakfast. The location was also great being across the road from lovely park area and also close to lots of shops and attractions in central Darwin
Stayed 7 nights in Jul 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Oct 11, 2023
Dear Amanda,Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin.We appreciate your comments and we're glad that you had an enjoyable stay at the hotel - thanks for your review.We look forward to the opportunity to welcome you back to DoubleTree on a future occasion.

6/10 Okay

Toni

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were very friendly and helpful 10/10. Rate the room 3 stars, bathroom need updating, shower very small.
Stayed 7 nights in Jul 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Aug 28, 2023
Dear Toni, thank you for taking the time to share your experience regarding your stay. Thanks for your comments, they are certainly valued. I'm particularly pleased that you found our team friendly and helpful and have duly shared your comments.We look forward to the opportunity to welcome you back on a future occasion.Kind regards,

10/10 Excellent

Rohan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent pool. Pleasant outlook.
Stayed 1 night in Jun 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Aug 28, 2023
Thank you Rohan for taking the time to leave some feedback regarding your stay at our hotel! We are glad you enjoyed your stay especially the pool facility. Thanks for staying with us, and we look forward to welcoming you back on a future occasion.Kind regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
restaurant/cafe food could be better
Stayed 6 nights in Jun 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Jun 23, 2023
Thank you Stephen for taking some time to leave us feedback regarding your recent stay at our hotel. We appreciate your positive review and your comments are certainly valued. We have duly passed your feedback to our team for review and action.We look forward to welcoming you back on a future occasion.Best regards,

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Great location
Stayed 3 nights in May 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Jun 23, 2023
Dear Donna,Thank you for leaving us a wonderful review! We appreciate your feedback and look forward to welcoming you back on a future occasion.Best regards,

4/10 Poor

Chris

Liked: Cleanliness
Disliked: Property conditions & facilities
Terrible WiFi No water in the room
Stayed 1 night in Jun 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Jun 23, 2023
Dear Chris,Thank you for taking the time to leave some feedback regarding your recent stay at our hotel.We sincerely appreciate your feedback and apologise we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We thank you again for your time.Kind regards,

8/10 Good

christiner

Stayed 7 nights in May 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Jun 23, 2023
Dear Christiner,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Darwin in the not too distant future.Best regards,

10/10 Excellent

Ali

Stayed 1 night in May 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on Jun 23, 2023
Dear Ali,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back on a future occasion!Best regards,

8/10 Good

Cara

Stayed 1 night in Apr 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on May 25, 2023
Dear Cara, Thank you for taking the time to share the ratings regarding your recent stay at DoubleTree by Hilton Darwin.We look forward to the opportunity to welcome you back to DoubleTree on a future occasion.Warm regards,

10/10 Excellent

Priya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff checked us in well before check in time. Our kids got 2 double tree Hilton cookies. Overall it was a good experience!
Stayed 7 nights in Apr 2023
Response from DoubleTree by Hilton Esplanade Darwin Team on May 25, 2023
Dear Priya,Thank you for taking the time to post a review. I was delighted to read that you enjoyed your experience!We certainly appreciate your positive feedback and look forward to the opportunity to welcome you back on a future occasion.Warm regards,

10/10 Excellent

Angela

Stayed 4 nights in Mar 2023
Response from DoubleTree by Hilton Darwin Team on Mar 31, 2023
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Darwin in the not too distant future.Kind regards DoubleTree by Hilton Darwin Team

6/10 Okay

Elvira

Liked: Cleanliness, staff & service
The room (king deluxe) was clean but lacked cutlery & eating materials & no microwave. The food (ordered by room service) cost at additional charge & the portions of some food ordered was ridiculous in regard to the cost. But it was tasty. Price of cocktails were reasonable. Price during the wet season is reasonable but very expensive during dry season. It was great the gym was open 24hrs but you could only wash/dry your clothes (in the laundry) from 8am - 8pm & there was an additional charge. If you wanted to have a cigarette after 10pm you had to go out the front as any door to outside was locked & connecting door from underground hotel car park (additional charge - again) to the hotel was locked by 9pm.
Stayed 4 nights in Mar 2023
Response from DoubleTree by Hilton Darwin Team on Mar 31, 2023
Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Darwin.We sincerely appreciate your feedback and I apologise we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I thank you again for your time.Kind regards DoubleTree by Hilton Darwin Team

6/10 Okay

Michael

Liked: Staff & service, amenities, property conditions & facilities
Overall well presented room. Super comfy bed and nice pillows and bedding. Living area very clean. Bathroom roof leaked some kind of gel sealant and shower had hair stuck to the wall in two places. Friendly and helpful staff.
Stayed 2 nights in Feb 2023
Response from DoubleTree by Hilton Darwin Team on Mar 31, 2023
Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Darwin.We appreciate your comments and we're glad that you had an enjoyable stay at the hotel - thanks for your review.We look forward to the opportunity to welcome you back to DoubleTree on a future occasion.Kind regards DoubleTree by Hilton Darwin Team

8/10 Good

Catherine

Travelled with partner
Guest room really needed a refurb, especially the bathroom.

10/10 Excellent

Tony Alex Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in the city.

8/10 Good

satish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how great the bed was

10/10 Excellent

philip

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The swimming pool at this hotel was closed for renovation. I believe that we should have been made aware of this when booking
Stayed 4 nights in Dec 2022

10/10 Excellent

Victoria Ann

Travelled with partner
Liked: Cleanliness, staff & service
We had a lovely stay at this hotel. It was clean and comfortable and the staff were extremely friendly. It was disappointing that the pool and surrounds were under construction, however, we were able to use the pool next door which was great. Although the breakfast buffet was nice, it was not topped up often and perhaps a little more variety alternating some dishes could be good. It became a bit monotonous after 5 days. The icy water in reception is a welcome treat after being outdoors for the day.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Very relaxed stay.
Stayed 6 nights in Oct 2022

6/10 Okay

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel is very dated and not really in the best position if you'd like to go to the nicer restaurants around Darwin. Mitchell St behind the hotel is pretty dodgy. Personally I feel the Vibe is a better location and the rooms are a lot more modern. Staff at Double Tree are very helpful and did assist me in changing rooms at a very early hour.
Stayed 3 nights in Oct 2022

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Lovely restaurant and buffet breakfast. Very comfortable bed and pillows. Would be nice to have a balcony, with such a nice view it was a shame to look into sun protection mesh. Bathroom was very old, outdated and tied, but great water pressure in the shower. Needed wine glasses provided in rooms.
Stayed 10 nights in Oct 2022

4/10 Poor

Tom

Stayed 1 night in Oct 2022

10/10 Excellent

Huey Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Staff at Double Tree are very helpful. They assisted me to check in early and check out late. Location is also convenient, close to everything. Highly recommended!
Stayed 1 night in Oct 2022

8/10 Good

ROBERT, THORNBURY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall it was quite good, however, for a 4 star hotel I would expect a proper shower door ( not broken curtains).
Stayed 7 nights in Sep 2022

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No air con
Family holiday but left very uncomfortable with now air conditioning. Staff tried fixing but couldn’t and provided no solution. Very disappointing and won’t stay there again
Stayed 2 nights in Oct 2022

8/10 Good

Terence John

Liked: Cleanliness, staff & service
Clean friendly staff in a good position. Very white & grey
Stayed 2 nights in Sep 2022

8/10 Good

Fanny

Stayed 1 night in Sep 2022

4/10 Poor

Ian

Liked: Cleanliness
Very noisy and t v did not work
Stayed 1 night in Aug 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay close to town
Great, Quiet and clean hotel. Great view and easy walk to town. Darwin Centre was perfect being being hotel. Breakfast great and pool great for doing laps or just chilling. Check in staff were super friendly.
Stayed 4 nights in Aug 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool but very expensive for the location.
Stayed 1 night in Aug 2022
Response from DoubleTree by Hilton Darwin Team on Aug 18, 2022
Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Darwin. We sincerely appreciate your feedback and I apologise we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I thank you again for your time. Kind regards

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from DoubleTree by Hilton Darwin Team on Aug 18, 2022
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Darwin in the not too distant future. Kind regards

8/10 Good

Luke

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great house keeping, clean and tidy. A bit over priced for the type of accommodation. All in all good amenities.
Stayed 6 nights in Jul 2022
Response from DoubleTree by Hilton Darwin Team on Aug 18, 2022
Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Darwin. I can appreciate your comments and have passed onto the team for review. We look forward to the opportunity to welcome you back on a future occasion Kind regards

8/10 Good

marcia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from DoubleTree by Hilton Darwin Team on Aug 18, 2022
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Darwin in the not too distant future. Kind regards