Ratings based on 330 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
67% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromP

Ok

Posted 15-Sep-2016
1. Room needed some cosmetic repair. 2. Water pressure was horrible. 3. No bath towels. Overall not a bad room;however, I expect better from a doubletree. Send the staff to the doubletree in Leominster:that is what I expect when I stay at doubletree.
4out of 5
by A verified traveller

Quiet and safe

Posted 11-Sep-2016
Pros: Location
The checkin was quite quick, no service at all even you are having a lot of luggages.
4out of 5
by A verified traveller fromL

Nice hotel with water resort

Posted 10-Sep-2016
Nice but did not have everything expected. Doubles were a bit too small for double size beds. No microwave or fridge in room. Next day room service did not completely clam room until 3rd request.
3out of 5
by A verified traveller

Posted 7-Sep-2016
Albergo carino, un po' isolato da tutto. Nota negativa: nella tariffa expedia non era compreso l'aquapark.
5out of 5
by A verified traveller

Nice stay

Posted 2-Sep-2016
Pros: quiet and clean
Cons: all rooms should come with fridge.
Location: historic salem
Quiet and clean hotel. Staff was friendly and attentive. a little off the main path but I like that.
5out of 5
by A verified traveller fromGranville, NY

Close to everything and free shuttle to train.

Posted 1-Sep-2016
Our family had a wonderful visit. Three nights we were able to spend a day in Boston, a day at the beach an evening at the water park and a day in Salem. The hotel was located close to everything we wanted to do. Our room was perfect. Staff was accommodating to our needs. Great vacation
2out of 5
by A verified traveller

Posted 1-Sep-2016
We had requested a crib and was told at the front desk it was in the room, but it was not. The room smelled of mildew and mustiness the entire time. Came back at 4:30 in the afternoon one day and they were just starting to clean the room. Who cleans a room that late in the day?
1out of 5
by A verified traveller fromphoenix

Second worst stay ever

Posted 25-Aug-2016
Pros: We stay there for the gym. It's nice.
We had 2 rooms ,one only had 1 problem. My wife kept stepping on sharp things, only to figure out, they were toe nails. The other room, when we checked in the a/c was not on and the musty smell was really bad. Once it cooled down, the old lady bad perfume smell in the bed was so bad, we bought a can of Fabreeze for it. I went to set the soar clock and the amount of dust on my hands was so gross. The tv didn't work the first night. I went to the desk to let them know about the issues Their response to the clean issues was that they are always sold out so they must be clean. That night the tv still didn't work , so another night without. The next day I got a box of the engineering dept. and the replaced it. The worst part was both rooms had a setting to allow the s/c fan to stay on all night. The one in my room didn't work. It shut on and off all night long. I never slept. The guy said it was just to old of a unit there is more but you get my point
3out of 5
by A verified traveller

Posted 21-Aug-2016
Clean the bathroom, found previous guest soap in the shower.
2out of 5
by A verified traveller fromQuébec

Hôtel avec réputation surfaite

Posted 14-Aug-2016
Pros: Environnement proche d'une autoroute, mais qui ne constitue pas une gêne
Cons: Traiter le problème d'odeur et d'humidité des chambres en RDC Baisser le prix des breakfasts ou les inclure dans le prix prix à revoir à la baisse
Location: Super petit restaurant pour le petit-déjeuner, et le lunch à proximité (Freddy's place à Danvers)
L'hôtel propose des prestations convenables mais décevantes au regard des tarifs. Notre chambre au RDC (groundfloor) sentait l'humidité et la chaussette pas lavée. L'intérieur est vieillot, la moquette datée très années 70. La piscine gratuite est correcte, mais il faudra payer cher pour avoir accès au parc aquatique. Petit déjeuner hors de prix. Nous étions une famille avec 4 enfants. 2 enfants ont dormi sur un sofa très peu confortable. Lits et matelas très mous pour les 2 autres lits queen.