Ratings based on 2,616 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 22-Oct-2017
This place was clean quiet comfortable not very close to things but it worked for our last night in Dallas & we had a rental so we were able to just drive around
1 out of 5
by A verified traveller from OK

Never again

Posted 16-Oct-2017
A/C didn't work very well. Spots on the carpet in the entry. Very bad mold spots on the sheets in the pull out bed. (See attached) When we spoke to management and showed them pictures of the sheets, they just said it must have been stains because they wash them regularly. They offered no compensation and acted offended that we pointed it out. They just didn't care. I've had better and cleaner rooms and service at hotels 1/3 of the price. Very poor experience.
2 out of 5
by A verified traveller

I have never seen a more outdated hotel

Posted 18-Sep-2017
Nasty. Nasty carpet, nasty bathrooms, nasty tile. Just nasty and horribly outdated
3 out of 5
Recommended
for Everyone
by A verified traveller

Good value

Posted 12-Sep-2017
The hotel is currently under renovation. Our room had not been renovated yet, however, the rates were low. Not a bad value.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel closer to downtown and airport

Posted 6-Sep-2017
Had a wonderful time here at Sheraton. Pleasant atmosphere clean room, excellent customer service. Loved the breakfast in the morning it's totally worth your money....
1 out of 5
by A verified traveller from houston, tx

Old and tired

Posted 4-Sep-2017
Pros: Nothing although the fitness center was alright.
Cons: Everything
Location: This was ok
This hotel should close the floors not renovated because of their condition. They are currently renovating the hotel. I had to be moved to a clean room because of the fextremely poor cleanliness of the first room. I prepaid otherwise I would have left
2 out of 5
by A verified traveller

Ok hotel stay

Posted 30-Aug-2017
I feel like if you know you're doing renovations close a portion of the hotel and work on that side and place people on the other side. I was woken up early repeatedly because of the drilling and loud noises around 8/9am. Maintenance did not knock they just walked in! I would not go back or recommend. I was very disappointed
1 out of 5
by A verified traveller from Kansas City

Dirty Frat House Carpet

Posted 30-Aug-2017
I reserved a suite on the club level to host a bachelorette party. Upon entering the room, my eye was drawn to the grungy, stained carpet. There were at least five large, dark stains in the living space. I have not seen carpet so dirty since frat parties in college, years ago. This was not acceptable for a party or even a casual stay. I canceled my reservation then and walked across the parking lot to the beautiful, clean Hilton Anatole.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston Harvey Evacuee

Remodeling Hotel

Posted 30-Aug-2017
I think they had only renovated one floor while we were there. Our room seemed very old and the living room wouldn't cool down like the bedroom would (which is what really matters). The day shift supervisor gave me wrong information but the night shift supervisor corrected everything and even offered to comp a night. The staff overall was far better than the actual hotel. Every person from the guys working on painting the renovated floors to the night supervisor were extremely kind and very professional.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tulsa, Oklahoma

Wonderful

Posted 26-Aug-2017
Check in was smooth, the staff was above professional. I highly recommend upgrading to the club level. We will only book ar the Sheraton families from now on.