Ratings based on 1,823 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Feb-2016
Staff were very friendly and helpful. We stayed in the club level king suite and it was nice. It wasn't a huge bedroom so if you are looking for roomy it wouldn't be for you, but it was just fine for us. Everything including the breakfast was more than satisfactory.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Good downtown hotel in Dallas close to Con Centre

Posted 31-Jan-2016
Friendly staff, no complaints, rooms were fine, restaurant ok, cabs always out front, had some repeated trouble with the room swipe keys, pool clean, hotel coveniently located in downtown Dallas to the Convention Centre so commute was simple and fast. If you are in Dallas for business this hotel works from all aspects - that's what we used it for - not to sure about it being a family stop
Comment from Hotel Management
2-Feb-2016 by Stephen, Hotel Management
Greetings Bill, Glad to hear that you enjoyed your stay with us. We hope to welcome you back soon.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Austin, TX

Work related stay. Very comfortable, good decor.

Posted 23-Jan-2016
Pros: Convenient to my business and nice comfortable room.
Cons: The hallways seemed dated and in the evening when we pulled in, it was difficult to see where to enter and park. Better exterior lighting/signage.
Location: Dallas Market Center.
Was in Dallas for Dallas Market, and shared the room with 2 others. I was pleasantly surprised how clean and well decorated the room was for the price point. The bed was super comfortable, with crisp sheets and white duvet cover.
Comment from Hotel Management
2-Feb-2016 by Stephen, Hotel Management
Greetings Jill, We are glad to hear that you enjoyed the room. We appreciate the feedback as well regarding the hallways and parking. We are looking forward to making some updates very soon. We hope to welcome you back very soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Good overall fCility

Posted 17-Jan-2016
Clean room, quiet, convenient lounge area, very helpful staff.
Comment from Hotel Management
21-Jan-2016 by Stephen, Hotel Management
Greetings Ed, We are glad to hear that you enjoyed your stay with us and that you took advantage of the lounge. Come back and see us soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from NYC

Decent hotel for a quick football trip

Posted 2-Jan-2016
Stayed here for the cotton bowl. Room was larger than expected with a separate bedroom. Bedding was very good.
Comment from Hotel Management
6-Jan-2016 by Stephen, Hotel Management
Greetings Brian, Thank you for staying with us and we are glad that you enjoyed the room. Happy new year!
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Fantastic !!!

Posted 26-Dec-2015
Any and everyone should stay here. Really nice place to stay. Staff are very friendly and accommodating, rooms are of the highest quality, very comfortable. 5 stars in my book!!
Comment from Hotel Management
28-Dec-2015 by Stephen, Hotel Management
Greetings Dave, Thank you for staying with us! We are so glad to hear that you enjoyed your stay with us. Hope to see you again soon!
2 out of 5
by A verified traveller from Dallas, TX

Posted 6-Dec-2015
The service was horrible. Front desk was unresponsive to the calls. Facility was old and outdated. Bed was squeaky and the outlets didn't work. Ordering room service was subpar.
Comment from Hotel Management
9-Dec-2015 by Stephen, Hotel Management
Greetings Ruby, I am so sorry to hear about your experience during your stay. The comfort and well-being of our guests is our highest priority. We truly appreciate you sharing your experience with us. Thank you for your feedback.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Houston, TX

Aging property but good location

Posted 3-Dec-2015
Pros: price and location
Cons: just needs renovation
Location: Market Center, close to downtown.
I selected this property based on price and location. It was ok...
Comment from Hotel Management
5-Dec-2015 by Stephen, Hotel Management
Greetings Jack, Thank you for your feedback. In the coming months we are planning on some improvements. We appreciate you staying with us
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Excellent overall.

Posted 30-Nov-2015
Excellent. Great view. I stayed on 8th floor though. Super comfortable bed. Didn't want to leave. The only complaint I have was the elevator but looks like theyre fixing it.
Comment from Hotel Management
5-Dec-2015 by Stephen, Hotel Management
Greetings, Thank you so much for the review. Glad to hear that you enjoyed your stay with us. We look forward to seeing you again!
2 out of 5
by A verified traveller

Not at all what we expected

Posted 29-Nov-2015
First of all, our reservation could not be found and we spent 15 minutes at the front desk attempting to correct the situation. The rooms are very small and noisy. We were "upgraded" to the Club floor after we complained about the noise. The Club level was a joke. Never any breakfast or promised snacks. Oh, and only one elevator was working...on Thanksgiving weekend.
Comment from Hotel Management
6-Dec-2015 by Stephen, Hotel Management
Greetings Ashley, I am so sorry that we were unable to meet your expectations. I can assure you that this is not common for our hotel. I hope that we have another opportunity to have you back and show you what we are truly about. We do appreciate you staying with us!