Ratings based on 2,667 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jan-2018
Nice hotel and in a great area. The customer service was great and I loved the fact that there was an indoor pool.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2017
Great views from the room. Very clean. Friendly staff! Room is accommodating for a lot of people. I will stay here again when in Dallas!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 7-Dec-2017
The room was a little small and the bed was hard but this was a great stay for the money. Staff was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller from McAlester, Ok

Reception

Posted 22-Nov-2017
Pros: Location, and reputation. I've stayed there several times
Location: We visited Medieval Times, and the Galleria Mall
When we arrived to check in, the young lady that helped us was, without a doubt the nicest, and most helpful person I have ever experienced when traveling.
5 out of 5
Recommended
for Everyone
by A verified traveller

9 Mins away from Uptown

Posted 30-Oct-2017
Pros: Two rooms with a door for privacy
Cons: The thermostat
The room was very clean and super cute! Close to many restaurants and Uptown.
Comment from Hotel Management
11-Nov-2017 by Stephen, Hotel Management
Greetings, Thank you for staying with us. Glad to hear that you enjoyed your stay with us and we hope to welcome you back soon!
3 out of 5
Recommended
for Everyone
by A verified traveller from Memphis, TN

Mediocre hotel with great potential

Posted 30-Oct-2017
The overall stay at the Sheraton Suites was nice. The hotel is still going through renovations so there is room for improvement. Both elevators broke down during my stay causing us to take the stairs from the 8th floor. The rooms were clean, but there was a coffee pod left in the coffeemaker when I tried to use it. Could have been cleaner, but for the cost it wasn’t bad.
Comment from Hotel Management
11-Nov-2017 by Stephen, Hotel Management
Greetings, Thank you for your feedback. We will certainly pass this along to our housekeeping team. We hope to have the opportunity to welcome you back to see the exciting new changes!
2 out of 5
by A verified traveller from Oklahoma

Weekend getaway in Dallas.

Posted 27-Oct-2017
Pros: Location.
This property is not really up to Sheraton's normal standards. Small rooms even by 'suite' comparisons and a very old and worn looking hotel. Had I known the hotel was undergoing renovation I would have chosen another location.
Comment from Hotel Management
11-Nov-2017 by Stephen, Hotel Management
Greetings, Thank you for staying with us. We do apologize for the inconvenience with the renovations and we hope to welcome you back to see the exciting changes. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Time

Posted 24-Oct-2017
Pros: Convenient to the Downtown area and Expressway to go in either direction
Cons: None to mention
Location: Close to the Downtown area Market and Dallas Aquarium.
Hotel was more than we expected. Rooms were Clean and the Comfort level was excellent. Very spacious. Would stay again if in the Dallas area again
Comment from Hotel Management
27-Oct-2017 by Stephen, Hotel Management
Thank you for staying with us. We appreciate your feedback, and hope to welcome you back soon!
5 out of 5
by Brianna

Thumbs up!

Posted 23-Oct-2017 on Hotels
Great stay. Room was newly updated, beautiful flooring, beds, bathroom. Small balcony that was solid on the bottom and rail on top so I felt ok with my youngest walking out there. Rooms had sliding doors for privacy. Pool said indoor but it was not warm which disappointed the kids but they enjoyed the hot tub instead. Outdoor pool area was pretty and spacious. Breakfast buffet was expensive for what was available but I think that’s normal for hotels. Right next door to medieval times which was awesome. Easy access to downtown where we visited the aquarium and did a carriage ride. Definitely a great stay!
Comment from Hotel Management
27-Oct-2017 by Stephen, Hotel Management
Thank you for staying with us. We appreciate your feedback, and hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 22-Oct-2017
This place was clean quiet comfortable not very close to things but it worked for our last night in Dallas & we had a rental so we were able to just drive around
Comment from Hotel Management
27-Oct-2017 by Stephen, Hotel Management
Thank you for staying with us. We appreciate your feedback, and hope to welcome you back soon!