Customer service was nice. The hotel itself is outdated, my family can see dust, the door does not look secured (I put a chair by the door at night, didn't want to change room for the second time), toilet has water coming out, and there are no sheet cover for the sofa bed as you need to ask the receptionist. Seriously, this is the first time I had this issue. Not sure how they have these ratings. The good things is their location were closed to where I want to go and they are a few minutes from In n Out. Will not be coming back.