All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very clean and beautiful hotel! Loved that there was a Starbucks downstairs and complimentary breakfast. Customer service at front desk was slower than what we anticipated but other than that all was great. We will definitely be back!
Akbar, thank you for your review. We're thrilled to know that you enjoyed your stay at Residence Inn by Marriott Dallas Frisco. We aim to provide a delightful experience for our guests. We'd be delighted to welcome you back soon!
Robert, it's fantastic to know you had a 5-star experience at Residence Inn by Marriott Dallas Frisco. Thank you for choosing us for your stay - we hope we'll be your first choice again in the future.
6/10 Okay
Celeste
Mar 15, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Celeste
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Thank you for the 4-star rating, Celeste!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Residence Inn by Marriott Dallas Frisco. Thank you again for sharing!
Adam, it's wonderful to hear you enjoyed your visit to the Residence Inn by Marriott Dallas Frisco. We're delighted that we were able to provide a top-notch experience. We look forward to welcoming you back in the future.
8/10 Good
abbey
Travelled with family
Mar 5, 2024
The shower was kinda cold everyday I was there. Also the air conditioning blows right on your face when on. Would definitely stay again because all of the other good things
abbey
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Abbey, it's great to hear you had a generally positive stay at the Residence Inn by Marriott Dallas Frisco. We value your feedback on the shower temperature and the air conditioning position. These aspects will be taken into consideration to maintain our commitment to providing comfortable experiences. We're thrilled you're looking forward to another stay with us and assure you that our team members are eager to make your next visit even more enjoyable.
They over booked moved us to different hotel which was smaller not accommodated our needs !!!!
Rosemary
Response from Customer Service on Mar 14, 2024
Our goal is create a comfortable harmonious experience for our guests and it is clear that we have created the opposite for you during your recent visit. I ask that you forgive us for failing to provide you with a seamless hotel stay. During your visit, we did experience a high volume of extensions from guests who’d been in house for longer than 30 nights making it difficult to update their accommodations.I do understand that the update to your stay required a significant adjustment from you and family/friends and hope that our leadership team offered adequate compensation that showcased our care and concern.Your feedback is valid, understood and appreciated. We will continue to grow from here.
4/10 Poor
Doc
Feb 4, 2024
Disliked: Amenities
NO VET. DISCOUNT, NO VALET PARKING, PARKING WAS A BLOCK AWAY, DAY SHIFT ON FRONT DESK DOESN'T SEEM TO CARE ABOUT GUESTS, SUITE WAS SMALL. [GO TO WACO TX STRAYBRIGE SUITES TO SEE THE PROPER SIZE, PRICE FOR VETS. $108. PER NIGHT, AND THEIR BREAKFAST IS TWICE THAT OF YOURS] YOU'RE NOR A RESIDENCE INN, YOU'RE A. HOLIDAY INN.
Doc
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Doc, it's unfortunate to hear about your experience with parking and your room. While we work hard to provide an exceptional stay for all our guests, it seems we missed some important details during your visit. We appreciate your feedback about the differing sizes of suites between the properties and breakfast options. Remarks like yours help us strive towards enhancing our guest experience. Thanks for making us aware.
8/10 Good
Amanda
Jan 14, 2024
Amanda
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
We appreciate your lovely rating, Amanda!The satisfaction of our guests is important to us so we can't wait to see you back again at Residence Inn by Marriott Dallas Frisco soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
10/10 Excellent
Alicia
Travelled with family, Travelled with family and small children
I Love how this particular Residence Inn is More on the Modern Side of Things..Always Looks Good when we come.. Now on the other hand with the cleaning of the room…I think there’s much room for improvement.
Alicia
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Alicia, thank you for your feedback and it's heartening to know that you appreciate the contemporary style of Residence Inn by Marriott Dallas Frisco. We strive to keep all aspects of our operations in top condition. Towards that, your constructive feedback about our room cleanliness is incredibly valuable. Our team will leverage this information to ensure greater attention to detail in the future. Thank you once again and we look forward to exceeding your expectations during your next visit with us.
10/10 Excellent
Cushea
Jan 1, 2024
Cushea
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 23, 2024
Thank you for the excellent rating, Cusea!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn by Marriott Dallas Frisco! We look forward to hosting you again soon.
8/10 Good
Samar
Dec 26, 2023
Samar
Stayed 6 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for the great rating, Samar!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Residence Inn by Marriott Dallas Frisco. We'd like to share an even better experience with you soon.
Ronnie, thank you for your review. We're thrilled that you appreciated the cleanliness at Residence Inn by Marriott Dallas Frisco. As cleanliness is part of our commitment, your positive comment means a lot to us. We can't wait to welcome you back for your next visit.
We love the place, everything was very nice and clean!!!
Yolanda
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Yolanda, it's delightful to hear you had an enjoyable stay at the Residence Inn by Marriott Dallas Frisco. We're thrilled to know that our well-maintained facilities impressed you. We appreciate your feedback and look forward to your next visit.
Thank you for the fantastic rating, Licia!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn by Marriott Dallas Frisco! We can't wait to see you again soon.
Very clean, sound proof rooms, modern decor
Breakfast was good but just average.
Roxanne
Stayed 3 nights in Oct 2023
Response from Customer Service on Nov 2, 2023
Roxanne, it's wonderful to learn that you appreciated the cleanliness and contemporary style of the rooms at Residence Inn by Marriott Dallas Frisco. We are glad you enjoyed the quiet environment we strive to provide. Regarding breakfast, our goal is to exceed the usual standards and we appreciate your feedback as it assists us in continually improving our offerings. We're looking forward to welcoming you back for an even better experience next time.
6/10 Okay
Michael
Travelled with family
Oct 29, 2023
Disliked: Staff & service
Did not like breakfast staff
Michael
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Michael, it's regrettable to learn your experience at breakfast did not meet expectations. Your comfort during your stay, including meals, is of utmost importance. Future concerns with team members, please feel free to bring it to our attention during your stay so we can address them promptly. We hope to get another opportunity to provide you a seamless experience.
4/10 Poor
Michael
Oct 28, 2023
Disliked: Staff & service
The breakfast staff was bad she ruined my stay here.
Michael
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
We appreciate the feedback, Michael.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
Very nice property in a great location! Breakfast was wonderful!
Melissa
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 15, 2023
Thanks for the lovely review, Melissa!We're delighted you enjoyed your time at Residence Inn by Marriott Dallas Frisco! It's fantastic you appreciated our delicious breakfast selection. We care deeply about the happiness and satisfaction of our guests and your praise for our food lets us know we're doing our job.We look forward to hosting you again soon for another amazing experience. Have a lovely day!
4/10 Poor
Kimberly
Oct 9, 2023
Kimberly
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 28, 2023
Kimberly, it seems your stay with us didn't live up to expectations and we regret to hear that. We strive to deliver a seamless guest experience and it seems we fell short this time. We hope to have the chance to host you again and deliver a better experience. Safe travels.
10/10 Excellent
Ernesto
Jul 21, 2023
Liked: Staff & service
Ernesto
Stayed 3 nights in Jul 2023
Response from Customer Service on Jul 23, 2023
Thanks for the outstanding rating, Ernesto!We're delighted your time at Residence Inn by Marriott Dallas Frisco was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
Thank you for the 4/5 rating, Joshua!We are delighted to see that you had a wonderful time at Residence Inn by Marriott Dallas Frisco. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
Thank you for the 5/5 rating, Chelsey!It's excellent you enjoyed your time at Residence Inn by Marriott Dallas Frisco so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
4/10 Poor
Kyle
Travelled with family
May 30, 2023
Liked: Room comfort
Disliked: Staff & service
Customer service issue
Parking was terrible, valet was terrible. Double charged for valet parking due to lack of effective communication. This was an additional $190 in unnecessary expenses.
Kyle
Stayed 3 nights in May 2023
Response from Customer Service on May 31, 2023
We appreciate the feedback, Kyle.We're disappointed your time with us was less than ideal. We regret the confusion with your billing and that your stay didn't exceed your expectations. We hold ourselves to a higher standard and would like to ensure your challenge was properly addressed with our team. When you have a moment, please reach out to the property and speak with the General Manager.We do hope to share a more positive experience when your travels bring you back to the Frisco area.
Thank you for taking the time to leave this wonderful rating, Zadria! We hope to see you again soon at Residence Inn by Marriott Dallas Frisco so we can share yet another amazing experience!
6/10 Okay
Catherine
Mar 25, 2023
Catherine
Stayed 1 night in Mar 2023
Response from Customer Service on Mar 27, 2023
We appreciate the feedback, Catherine.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
So comfortable and clean. The amenities were terrific too. Had everything we needed.
Kimberlee
Stayed 2 nights in Mar 2023
Response from Customer Service on Mar 20, 2023
Thank you for the excellent review, Kimberlee!It's lovely you had such a pleasant experience at Residence Inn by Marriott Dallas Frisco! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!
Amazing location if you want to do anything at The Star! We walked to and from basketball games at the Ford Center. Breakfast was great! Super nice large rooms. Will be back.
Timothy
Stayed 4 nights in Mar 2023
Response from Customer Service on Mar 15, 2023
Thank you for taking the time to leave this wonderful review, Timothy!We're thrilled to know you enjoyed your stay at Residence Inn by Marriott Dallas Frisco so much! We strive for excellence so we're pleased to hear you appreciated not only our prime location and delicious breakfast, but also our spacious rooms! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!
10/10 Excellent
Kristel
Feb 20, 2023
Kristel
Stayed 1 night in Feb 2023
Response from Customer Service on Mar 13, 2023
Thank you for sharing your perfect rating with us, Kristel!It's wonderful to see how much you appreciated your time at Residence Inn by Marriott Dallas Frisco! We want everyone to feel right at home at Residence Inn by Marriott Dallas Frisco. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
No rooms available even though we had a reservatio
We were not able to stay here as we were denied a room after I had called the day before to confirm that a room would be available. We were sent to the hotel Nextdoor with no refund for difference in cost.
christina
Stayed 2 nights in Feb 2023
Response from Customer Service on Feb 22, 2023
Please accept our most sincere apologies for creating frustration for you during your time spent in Frisco. Our need to relocate you to our sister property was unexpected due to unforeseen circumstances. Again, please accept our apologies. While relocation was needed, we hope that you enjoyed your stay at our Canopy by Hilton. It is a beautiful property and only a few feet away from our doorway.We would like to speak with you further regarding compensation for failing to meet your expectations. Maintaining our relationship with you is very important to us. Please contact the property requesting to speak to the Manager on Duty for prompt resolution.We appreciate you and hope to have the opportunity to serve you in the future.
Milagros, thank you for leaving us a great rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn by Marriott Dallas Frisco!
Check in staff could approve but the check out staff was great
DeAndra
Stayed 1 night in Jan 2023
Response from Customer Service on Jan 17, 2023
Thank you for the feedback, DeAndra.While it's great you enjoyed your time with us so much, we regret that our service didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward.We look forward to hosting you again soon for a more positive experience.
Property was as advertised. Have stayed there multiple times since the first time I booked travel for that area.
scott
Response from Customer Service on Jan 12, 2023
Thanks for the fantastic rating, Scott, and for your continued patronage!It's outstanding we could exceed your expectations during your stay at Residence Inn by Marriott Dallas Frisco. We're all looking forward to your next stay with us.
6/10 Okay
David
Travelled with family
Jan 10, 2023
Did not stay here. The Residence Inn had overbooked, and thus force moved us to another location. Very disgusted as we had booked a king suite and ended up with a queen standard room. Will not try to stay here again.
David
Response from Customer Service on Jan 16, 2023
We appreciate the feedback, David.We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we could not accommodate you. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.
Thanks for the great rating, Ashley!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Residence Inn by Marriott Dallas Frisco soon, we'd love to have you back!
Very new & modern, you get your own space. Good breakfast & very nice room layout.
Prashant
Stayed 4 nights in Dec 2022
Response from Customer Service on Dec 16, 2022
Thanks for sharing this glowing review, Prashant!We're thrilled to hear you enjoyed your stay at Residence Inn by Marriott Dallas Frisco! It's our pleasure to accommodate you to the fullest extent. Your compliments for our modern accommodations and breakfast service let us know we're doing our job. After all, we pride ourselves on your happiness. With this said, we'd love to share another perfect experience with you soon!Thank you again for taking the time to share your feedback!
Thank you for the amazing rating, Roderick!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Residence Inn by Marriott Dallas Frisco soon!Thanks again for leaving your feedback!
Thank you for the 4-star rating, Sylvia!It's great your time at Residence Inn by Marriott Dallas Frisco was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
I had to pay for coffee in the morning? Seriously. Yea I have coffee in my room. But you also need it in the lobby.
Gevik
Stayed 3 nights in Sep 2022
Response from Customer Service on Sep 18, 2022
Thank you for taking the time to share your 4/5 review with us, Gevik.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!
Thank you for the excellent rating, Donald!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn by Marriott Dallas Frisco! We look forward to hosting you again soon.
10/10 Excellent
ryan
Jul 19, 2022
ryan
Stayed 5 nights in Jul 2022
6/10 Okay
Kimberly
Travelled with partner
Jun 6, 2022
Disliked: Cleanliness, staff & service
We have stayed at this property several times and this time we left disappointed. We stayed 5 nights and requested housekeeping service. We returned to the room each day to find the room had not been cleaned. Front desk responded by saying well you were on the schedule. Pool was ice cold. I tried to get in but couldn’t and watched several families come down only to leave with disappointed kids. We return several times a year because of Family in the area. We will need to try something new.
Kimberly
Stayed 5 nights in May 2022
Response from Customer Service on Jun 9, 2022
We appreciate your honest review, Kimberly.
We regret your stay was less than ideal and that you had such challenges with our housekeeping team and services. We apologize that the temperature of our pool didn't exceed your expectations as well. Please know your feedback is valued and we will inform our team moving forward of your concerns.
We hope to share a more positive experience with you soon.
10/10 Excellent
Choon Ja
Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Amazing staff and service! Thank you for helping me get settled in with family visiting!
Choon Ja
Stayed 2 nights in Apr 2022
Response from Customer Service on May 5, 2022
Thanks for sharing the excellent review with us, Choon Ja!
We're so glad that you had an exceptional experience at Residence Inn by Marriott Dallas Frisco from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon!
Thank you again for taking the time to leave your feedback!
What i love about the Residence Inn at Frisco is the homely feel and the amazing staff. It was truly a pleasure to stay there.
Jason Lamont
Stayed 2 nights in Apr 2022
Response from Customer Service on May 1, 2022
Thank you for sharing this wonderful review, Jason!
We are very pleased to hear that you had an enjoyable experience at Residence Inn by Marriott! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!
We'd love to share another positive experience with you in the future!
Was not real thrilled about the parking lot. Not convenient for getting belongings
Richard
Stayed 2 nights in Apr 2022
Response from Customer Service on Apr 17, 2022
Thank you for sharing your thoughts with us, Richard.
We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.
Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!
We appreciate the feedback, Rene.
We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.
We do hope you give us another opportunity to share a more positive experience with you soon.
Thanks for the amazing rating, Kyle!
We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Residence Inn by Marriott Dallas Frisco!
10/10 Excellent
Megan
Mar 26, 2022
Megan
Stayed 1 night in Mar 2022
Response from Customer Service on Mar 29, 2022
Thanks for the outstanding rating, Megan!
We're delighted your time at Residence Inn by Marriott Dallas Frisco was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
It was very nice i would stay again and i recommend this hotel to anyone.
spurgeon
Stayed 2 nights in Mar 2022
Response from Customer Service on Mar 23, 2022
Thank you for the fantastic rating, Spurgeon!
It's outstanding you had such a wonderful experience at Residence Inn by Marriott Dallas Frisco. We care about the satisfaction of our guests. We can't wait to see you again soon!
It was gorgeous, everything about this hotel and area was wonderful. 10/10
McKenzie
Stayed 3 nights in Mar 2022
Response from Customer Service on Mar 23, 2022
Thank you for the 5/5 rating, McKenzie!
It's excellent you enjoyed your time at Residence Inn by Marriott Dallas Frisco so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.