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Dear James,Your kind words were a treat for our Renaissance team to find and we thank you for taking a moment to pass these along. It was a joy to serve as your host and we hope to welcome you back to Dallas in the months and years ahead.All the best,Renaissance Dallas Hotel
Dear Hassan,Greetings from Dallas and thank you for entrusting us to serve as your host while visiting the city. We are thrilled to learn that we impressed, from our housekeeping details to the culinary experiences available. We hope the treasured experience soon inspires you to join us again.All the best,Renaissance Dallas Hotel
We were there for a seminar. Food services for the event were excellent. Elevators were VERY swift and efficient for a 30-story hotel.
Diana
Stayed 2 nights in Feb 2024
Response from RDH on Feb 12, 2024
Dear Diana,Conference attendees are always a delight to hear from as we find great value in learning more about the hotel experience, both from a guest room perspective, and the execution of a full day of meetings and catered events. We are thrilled to learn that everything was so perfect enjoyed and we thank you for taking the time to pass along your review.Please plan to join us again.All the best,Renaissance Dallas Hotel
8/10 Good
Stephanie
Business traveller, Travelled with group
Feb 1, 2024
Liked: Cleanliness, staff & service
The hotel is beautiful and the staff were very helpful. The restaurant on the first floor was wonderful. We ate there every night as we were snowed in, but it was great because the food was awesome.
Stephanie
Stayed 7 nights in Jan 2024
Response from RDH on Feb 3, 2024
Dear Stephanie,It’s funny how snow brings people closer together and we are thrilled that you are now part of our extended Renaissance family. While it was cold outside, our culinary team always ensures there is ample flavor and a bit of spice in our Latin-American inspired menu and we will ensure our Asador colleagues see your review.We thank you once more and we encourage you to hurry back to Dallas just as soon as you can.All the best,Renaissance Dallas Hotel
There aren't any bad things I can say about this hotel! We've stayed at a lot of high end resorts and this hotel is at the top! Great visit from check-in to checkout! Great customer service, beautiful decor, impeccably clean, and super comfortable beds! When in Dallas, this will be our go to hotel.
Allyson
Stayed 1 night in Dec 2023
Response from RDH on Dec 27, 2023
Dear Allyson,We welcome you to our extended Renaissance family and we thank you for gifting us such a spectacular review. Your kind words regarding the warm welcome provided by our Renaissance Ambassadors have truly captured our attention and we are thrilled to know that each colleague made you feel so perfectly at home.On behalf of all of us, the pleasure was ours and we trust you are looking forward to your return just as much as we are. Until next time.All the best,Renaissance Dallas Hotel
Dear Kristy,What a treat! We appreciate the perfect scores, and we hope ours is a hotel you will call “home” on future Dallas retreats. Until next time.Cheers,Renaissance Dallas Hotel
Didn’t like the parking so much, could have a been little more expressed on parking. Paid parking when I already paid a premium to stay in a room, seems ridiculous.
William
Stayed 1 night in Dec 2023
Response from RDH on Dec 12, 2023
Dear William, We thank you for taking the time to share your review and for joining us while visiting Dallas. We apologize if our published parking rates were at all a surprise, though we hope you find comfort in knowing that both our self- and valet-parking options are priced competitively with other hotels in the area. We appreciate your added feedback, and we hope to spoil you time and again on any future Dallas visits. Until next time. Cheers,Renaissance Dallas Hotel
Dear Luis,On behalf of your many Renaissance friends, we thank you for the stellar review and we hope your visit allowed you a few hours to explore just a bit of the must-visit destinations that await beyond our front doors. It was a pleasure to serve as your host and we encourage you to hurry back just as soon as you can.Cheers,Renaissance Dallas Hotel
10/10 Excellent
Ksenia
Dec 8, 2023
Ksenia
Response from RDH on Feb 16, 2024
Hello Ksenia,We are humbled by your top marks, and we thank you for taking the time to share. It was a pleasure to serve as your private abode overlooking the city skyline and we hope the months and years ahead soon bring us together again.All the best,Renaissance Dallas Hotel
8/10 Good
Jacquelyn
Nov 17, 2023
Jacquelyn
Stayed 1 night in Nov 2023
Response from RDH on Nov 21, 2023
Dear Jacquelyn,On behalf of your many Renaissance friends, we extend a warm “hello” and we thank you for taking a moment to host your high marks. We hope your visit provided you with many new discoveries and we look forward to this continuing the next time we serve as your host. Cheers,Renaissance Dallas Hotel
6/10 Okay
Mira
Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Nov 13, 2023
Liked: Cleanliness
Disliked: Amenities
Property is slightly on the outdated side. It was clean but there was a little mildew in the shower which made me uncomfortable/avoid using it to shower. The front desk representatives during the day time were very friendly and attentive but the night/overnight were not. I had called the hotel front desk hours before our check in to let them know we would be arriving late after 10 PM. I reminded her of the crib request that I put in and to ensure it would be ready in the room so baby can sleep right away. She said no problem and documented it. We arrived at the property around 12:30 AM. The front desk person said there was no notes on the reservations from the prior person I spoke to over the phone. Basically there were no cribs available after we had to wait 20 mins for her to call around and check. The only solution she offered us was to cancel and refund the reservation and call other hotels to see if they had availability with a crib. She called around and told us there was a hotel farther out that had a crib but cost more to stay per night. This was ridiculous and unfair. I went out of my way to avoid this situation happening and the person I spoke to on the phone clearly LIED and didn’t do their job. When checked out at noon I made to sure to take the managers information and will be calling him tomorrow. We will never stay here again. There are plenty of newer, cleaner, more reliable, professional hotels for $300 a night.
Mira
Stayed 1 night in Nov 2023
Response from RDH on Nov 14, 2023
Dear Mira, It was a pleasure to welcome you and yours and we thank you for taking the time to share your thorough and thoughtful review. We certainly wish we had been more consistent with the follow-up and flawless execution for which we are known, and we extend our sincerest of apologies for the oversights noted within your review. We understand this does not change your experience though we hope you find some comfort in knowing that we have taken action to identify the missteps and we will be incorporating these details into our ongoing coaching and training. On behalf of all of us, we once again extend our deepest regrets, and we hope to earn your endless accolades should you be open to joining us again. Until then.All the best,Renaissance Dallas Hotel
Stay was great! Rooms were clean and quiet. Absolutely no complaints - I’ve stayed here before and they have always been very consistent. Thank you guys for the stay - See y’all next time!
Josef
Stayed 1 night in Oct 2023
Response from RDH on Nov 1, 2023
Dear Josef,Reviews like yours are just what we like to find, and we extend our full appreciation for spreading the word so that your fellow travelers can know what to expect when planning their own experiences in Dallas. From our rooftop pool to our comfortable rooms overlooking the city skyline, and of course our Asador restaurant, there is a new discovery at every turn, and we are again thrilled that you enjoyed.Please do hurry back.Cheers,Renaissance Dallas Hotel
Dear Joseph,Greetings from your many friends overlooking the Dallas skyline and thank you for sharing your review. It was a pleasure to serve as host and we are warmed to know that your experience was well enjoyed. Thank you for passing along your top marks, and please do plan to visit again.Cheers,Renaissance Dallas Hotel
Dear Sridhar, It was a pleasure to discover your review and we hope your business events in Dallas were just as successful as your time at the hotel. We thank you for the thoughtful feedback as well as your top marks and we look forward to welcoming you again the next time your travels bring you back to Dallas. All the best, Renaissance Dallas Hotel
Hello Jennifer,We were delighted to discover your review and we thank you for taking the time to let others know you so enjoyed your Renaissance Dallas experience. Hosting you again would be a treat for us all and we trust you are looking forward to the same.All the best,Renaissance Dallas Hotel
The hotel was fine but ai was charged twice for the same stay and any attempts to contact the hotel remain unanswered so far. Obviously, my next step is the credit card charge back but it is unfortunate that the hotel isn't responsive even though I'm Bonvoy Gold tier.
Verified traveller
Stayed 9 nights in Sep 2023
Response from RDH on Oct 5, 2023
Greetings,We thank you for sharing your review and for choosing our hotel as your home-base while visiting Dallas. Our team would be happy to research this further and we apologize for any difficulty in connecting with the appropriate colleagues. We want to provide our assistance and we encourage you to reach out to one of the managers with our Front Office department as they will be happy to further research the billing questions.We thank you once more and we look forward to earning your endless accolades upon your return.All the best,Renaissance Dallas Hotel
10/10 Excellent
Fernande
Travelled with family, Travelled with family and small children
Excellent in overall experience. Large specious room. Large bathroom. Plenty of towels. Housekeeping is provided upon request. I will definitely recommended this property to family and friends.
Fernande
Stayed 2 nights in Sep 2023
Response from RDH on Oct 2, 2023
Dear Fernande, Your recommendation means the world to us, and we thank you for spreading the word about your enjoyed Renaissance Dallas experience. We hope your visit allowed you the chance to discover the many flavors featured on our Asador menu and we look forward to you visiting time and again for many years to come. All the best,Renaissance Dallas Hotel
10/10 Excellent
Engracia
Sep 15, 2023
Liked: Cleanliness, staff & service
Everything was nice
Engracia
Stayed 3 nights in Sep 2023
Response from RDH on Sep 19, 2023
Greetings Engracia,Earning your perfect marks leaves us beaming with pride and we were thrilled to discover your review. We thank you for taking the time to share and we hope to be welcoming you time and again for many years to come.Cheers,Renaissance Dallas Hotel
10/10 Excellent
Corey, Natchitoches
Sep 11, 2023
Liked: Property conditions & facilities
Beautiful venue and wonderful staff.
Corey
Stayed 1 night in Sep 2023
Response from RDH on Sep 12, 2023
Thank you, Corey.You know how to make us smile. We appreciate the accolades, especially those of the genuine hospitality provided by our team. Hosting you again would be a delight and we invite you to hurry back just as soon as you can.All the best,Renaissance Dallas Hotel
8/10 Good
Sean
Sep 3, 2023
Liked: Cleanliness, room comfort
Sean
Stayed 1 night in Sep 2023
Response from RDH on Sep 6, 2023
Dear Sean,Greetings from your many Renaissance friends and thank you for sharing your review. It was a pleasure to have you settle in and we hope to be your hotel of choice the next time you visit Dallas. Until then.All the best,Renaissance Dallas Hotel
10/10 Excellent
Maher
Sep 3, 2023
Maher
Stayed 1 night in Sep 2023
Response from RDH on Sep 25, 2023
Greetings Maher,What a treat! We appreciate your perfect scores, and we thank you for taking the time to let your fellow travelers know that they can expect a flawless experience when settling in for their own Renaissance retreats. We hope the months ahead provide you the chance to visit again and we trust you are looking forward to the same.All the best,Renaissance Dallas Hotel
10/10 Excellent
william
Sep 2, 2023
william
Stayed 1 night in Aug 2023
Response from RDH on Sep 22, 2023
Greetings William,We take great joy in curating a treasured experience for each of our guests and discovering your review leaves us overjoyed as we trust this was accomplished for you. We thank you for the top scores and we encourage you to visit again just as soon as you can.All the best,Renaissance Dallas Hotel
Greetings Jolene,Greetings from Dallas. It was a treat to serve as your host and we are thrilled to find that our central address, next door to the Dallas Market Center, served as an ideal home-base. We trust that after market days, you had great fun exploring the many nearby restaurants, shops, and galleries as well and perhaps you’ve discovered a few to add to your “must-visit” list for your Dallas return. Until then.All the best,Renaissance Dallas Hotel
Everything was almost perfect, the staff was really nice and helpful but the pool was disgusting, lots of crickets and flies were floating all over the pool, was very disappointing
Anell
Stayed 1 night in Aug 2023
Response from RDH on Aug 20, 2023
Dear Anell,We thank you for spending your time with us and for sharing your review. Your kind words regarding the warm welcome provided by our Renaissance Ambassadors were quite the treat to find though we apologize if debris had not yet been removed from the pool. We service the space daily, and we fully appreciate the value of a relaxing afternoon in the water. We apologize once more, and we look forward to winning your heart in full the next time we see you.All the best,Renaissance Dallas Hotel
Everyone was great. Very convenient. I will stay here in future.
Dallas
Stayed 2 nights in Aug 2023
Response from RDH on Aug 14, 2023
Greetings Dallas,We are thrilled to read that you will one day be joining us again and until we next welcome you to our iconic Texas city, we thank you for the wonderful accolades. All the best,Renaissance Dallas Hotel
Check in was great and quick. Room was clean and quiet. Enjoyed my quick visit
ROSALYN
Stayed 1 night in Jul 2023
Response from RDH on Aug 1, 2023
Dear Rosalyn,It was a pleasure to have you settle in with us and we are pleased to read that we impressed at every turn. We hope ours is a hotel you will turn to when planning your Dallas return and we look forward to seeing you then.All the best,Renaissance Dallas Hotel
8/10 Good
Christopher
Jul 23, 2023
Liked: Cleanliness, room comfort
It was great! Very clean and comfortable beds! Love the shower!!
Christopher
Stayed 2 nights in Jul 2023
Response from RDH on Jul 25, 2023
Dear Christopher,It sounds like a winning experience all the way around and we are delighted to know that you so enjoyed your stay. We appreciate the accolades, and we look forward to further impressing the next time we serve as your host. Until then.All the best,Renaissance Dallas Hotel
8/10 Good
alicia
Jul 20, 2023
Liked: Cleanliness, room comfort
On the morning of check out, I called the front desk for a luggage cart. She was very rude. Then I asked if there was a valet charge because the man at check in told me just let them know and they would take it off. She tells me, 'uh, obviously they (the valet) didn't walk over here and tell us you valeted.' I did not get her name but she would remember being rude to me. That last encounter ruined all the good things. She needs a refresher in CUSTOMER SERVICE or get out of that field because she is not for customer service.
alicia
Stayed 1 night in Jul 2023
Response from RDH on Jul 23, 2023
Dear Alicia, We thank you for joining us and for sharing your review. While we appreciate the high marks, we are sorry to learn that we fell short of creating a perfectly treasured experience. While our team is typically noted for their genuine hospitality, we regret to learn of the moment of inconsistency you experienced and we hope you can accept our sincerest of apologies. We hope you find comfort in knowing that this will be researched further and your feedback will be incorporated into our ongoing coaching and training.Once more, the pleasure was ours and we hope to shine even brighter upon your return.All the best,Renaissance Dallas Hotel
10/10 Excellent
Evan
Jul 17, 2023
Evan
Stayed 2 nights in Jul 2023
Response from RDH on Jul 23, 2023
Dear Evan,We thank you for your perfect marks and we had great joy in welcoming you to Dallas. On behalf of your many friends at the hotel, we hope to welcome you again in the months and years ahead and we invite you to be in touch if we can assist in planning your return.All the best,Renaissance Dallas Hotel
10/10 Excellent
Gy
Travelled with family, Travelled with family and small children
The hotel was very clean, it is very conveniently located. The staff was great and our room was clean and quiet. The rooftop pool and gym are clean and well kept. This is a great place to stay.
Gy
Stayed 2 nights in Jul 2023
Response from RDH on Jul 18, 2023
Dear Gy,Your endorsement leaves us smiling from ear to ear and we thank you for taking the time to share your review. Your comments regarding the warm welcome provided by our Renaissance Ambassadors capture our attention most though we are also thrilled to learn that our rooftop fitness area and tranquil pool also captured your attention. We thank you once more and we look forward to welcoming you time and again for many years to come.All the best,Renaissance Dallas Hotel
10/10 Excellent
NANCY
Jul 10, 2023
Liked: Cleanliness, room comfort
NANCY
Stayed 1 night in Jul 2023
Response from RDH on Jul 14, 2023
Dear Nancy,What a treat! We are humbled by your perfect scores, and we thank you for taking a moment to pass along your endorsement. We would be thrilled if you continued your Dallas discoveries with us again in the months and years ahead and we look forward to spoiling you upon your return.Cheers,Renaissance Dallas Hotel
Pool area is so dated. you should certainly have an indoor pool and outdoor. The outdoor pool needs to renovated. Thanks loyal Marriott member.
Abhijit
Stayed 1 night in Jun 2023
Response from RDH on Jul 10, 2023
Dear Lindsay D,It takes a team to create an experience like yours and we thank you for shining a light on so many of our Renaissance Ambassadors. Val, Debra, Jasmine, and Jeremy are all shining stars and fortunately for us, we have a constellation of many. We look forward to celebrating your kind words with those mentioned and we hope your spectacular visit will soon motivate you return. If we can assist in making those plans, we invite you to be in touch.Cheers,Darren ParkerDirector of Operations
Greetings John,We are humbled by your perfect scores, and we thank you for taking a moment to let your fellow travelers know that they can be confident in entrusting us to serve as a home-base for their own Dallas visits. It was a pleasure to serve as your host and we hope your perfect experience soon inspires another. Until then.Cheers,Renaissance Dallas Hotel
10/10 Excellent
vicki
Jun 26, 2023
vicki
Stayed 1 night in Jun 2023
Response from RDH on Jun 27, 2023
Greetings Vicki,Your perfect scores melt our hearts, and we thank you for taking a moment to share. It was a pleasure to welcome you to Dallas and we hope to do so time and again for many years to come.Cheers,Renaissance Dallas Hotel
Enjoyed my stay.. Breakfast was excellent! Was a little disappointed that I could not enjoy the pool area due to some were acting to ratchet..
Arleene
Stayed 1 night in Jun 2023
Response from RDH on Jun 22, 2023
Dear Arleene, We thank you for joining us and we are pleased to learn that the morning culinary experience was so wonderfully enjoyed. Your high marks mean the world to us, and we look forward to ensuring that time beside the pool is part of your agenda the next time we see you. Until then. Cheers, Renaissance Dallas Hotel
Dear Alaina,Chris is indeed a gem, one of many on our team, and we are pleased to read that he made you feel so at home. We thank you for sharing your marvelous review and we encourage you to join us again just as soon as you can.Cheers,Renaissance Dallas Hotel
10/10 Excellent
Amie
Travelled with family
May 14, 2023
Liked: Cleanliness, room comfort
Amie
Stayed 1 night in May 2023
Response from RDH on Jun 2, 2023
Dear Amie,Thank you! Your perfect scores melt our heart, and we hope we can soon spoil you with another perfect retreat. Until then.All the best,Renaissance Dallas Hotel
We enjoyed our stay! The location was clean and the staff was friendly.
Baylor
Stayed 1 night in Apr 2023
Response from RDH on Jun 2, 2023
Dear Baylor,Greetings to you and yours and thank you for choosing our hotel to serve as your city abode. We thank you for the kind words regarding the genuine hospitality provided by our team and our housekeeping colleagues will be thrilled to learn that their efforts also captured your attention.Hosting you again would be a great joy and we invite you to hurry back just as soon as you can.Cheers,Renaissance Dallas Hotel
10/10 Excellent
Missy
Mar 5, 2023
Missy
Stayed 1 night in Mar 2023
Response from RDH on Mar 9, 2023
Thank you, Missy.It was a pleasure to serve as your host and we look forward to serving you time and again for many years to come.All the best,Renaissance Dallas Hotel
Dear Katie,Greetings from Dallas and thank you for entrusting us to serve as your host. It was a joy to welcome you to our iconic city and we hope the treasured experience soon results in you joining us again. Until then.Cheers,Renaissance Dallas Hotel
6/10 Okay
Dennis
Feb 2, 2023
Dennis
Stayed 3 nights in Jan 2023
Response from RDH on Mar 6, 2023
Dear Dennis,Greetings from Dallas and thank you for sharing your review. In finding your scores, we fear we may have missed the mark in creating an exceptional experience and we wish to apologize if that was the case. When you next settle in, as we hope you will, we invite you to let us know if we can do anything more to ensure you are relaxing in total comfort. Until then.All the best,Renaissance Dallas Hotel
Thanks Fran.it was a pleasure to serve as your host and we hope to welcome you time and again for many years to come.All the best,Renaissance Dallas Hotel
Dear Deedra,Your comments were a joy to find, and we thank you for taking the time to share. We trust the treasured Dallas experience will soon have you planning your return and we look forward to welcoming you back upon your return to our iconic and enchanting city.Cheers,Renaissance Dallas Hotel
This hotel is designed poorly and is overall inconvenient.
To get to the pool and gym area you must walk up dusty metal stairs.
I saw other guests that had difficulty getting out of the limited parking garage - the card the hotel provides doesn't work all the time.
Staff were rude and not willing to help after i told them about the predicament. Avoid this hotel that is overpriced for such limited services and outdated design.
WESLEY
Response from RDH on Jan 9, 2023
Dear Wesley,Greetings and thank you for sharing your review. We are disheartened to learn that your visit was not better enjoyed, and we extend our apologies for any inconveniences that you may have incurred, including the possible demagnetizing of your key to the garage. What concerns us most are your comments regarding the interactions had regarding this concern and we apologize if there was a moment of inconsistency in engaging with our team. We appreciate you bringing this to our attention, and we look forward to shining much brighter the next time we see you.All the best,Renaissance Dallas Hotel
the transportation arrangements to bring clients to the Dallas expo was incredible. Thank you. It make our trip so easy to get around, specially because my husband had an injury on his feet.
Thank you
Martin
Response from RDH on Jan 7, 2023
Dear Martin,It was a pleasure to welcome you both. It sounds like you attended an event at the nearby Dallas Market Center, and we are thrilled to learn that you so enjoyed your visit. We appreciate the kind words, and we hope your time allowed you the chance to explore the nearby culinary options in Uptown and Oaklawn. If not, we encourage you to do so the next time we see you. Until then.All the best,Renaissance Dallas Hotel
10/10 Excellent
Wayne
Travelled with group
Jan 2, 2023
Liked: Cleanliness, room comfort
Wayne
Stayed 1 night in Dec 2022
Response from RD on Jan 5, 2023
Greetings Wayne,We welcome you to our extended Renaissance Dallas family and we thank you for sharing your stellar review. Welcoming you again would be our delight and we encourage you to hurry back just as soon as you can.All the best,Renaissance Dallas Hotel
10/10 Excellent
Verified traveller
Jan 2, 2023
Liked: Cleanliness, room comfort
Verified traveller
Stayed 4 nights in Dec 2022
Response from RDH on Jan 5, 2023
Greetings,Your high marks are received with our enthusiasm, and we hope the months ahead provide us the chance to serve you again. All the best,Renaissance Dallas Hotel
10/10 Excellent
Juan
Dec 17, 2022
Juan
Response from RDH on Mar 10, 2023
Dear Juan,Our Renaissance Ambassadors thank you for the rave review and we hope your travels soon bring you back to us again.All the best,Renaissance Dallas Hotel
10/10 Excellent
Anna
Dec 5, 2022
Anna
Response from RDH on Mar 7, 2023
Thank you, Anna.It would be a joy to welcome you again and we invite you to hurry back just as soon as you can.Cheers,Renaissance Dallas Hotel
8/10 Good
Micah
Dec 3, 2022
Liked: Cleanliness
Mattresses too firm
Micah
Stayed 1 night in Dec 2022
Response from RDH on Dec 6, 2022
Hello Micah,Thank you for sharing your review. It was a pleasure to host you and we hope to do so again one day soon.Cheers,Renaissance Dallas Hotel