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Reviews of Motel 6 Arlington, TX - UTA

2 out of 5
Motel 6 Arlington, TX - UTA
703 Benge Dr, Arlington, TX

Reviews

6.6
Rating 10 - Excellent. 178 out of 572 reviews" "
Rating 8 - Good. 132 out of 572 reviews" "
Rating 6 - Okay. 63 out of 572 reviews" "
Rating 4 - Poor. 53 out of 572 reviews" "
Rating 2 - Terrible. 146 out of 572 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Marisela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well this wasn’t a visit I wanted to do but my AC at home wasn’t working so it’s a decent area and good price and room was nice
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the room was very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Pamela,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Christopher

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do we begin? Checking in involved a locked front door with a little service window. The room was…. interesting. I couldn’t tell if it was boogers or brain matter on the ceiling. The buckshot in the wall was a nifty piece decor. Would not recommend.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on Apr 18, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Jamal

Disliked: Cleanliness, staff & service, property conditions & facilities
Management is the worse
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Jamal,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Jamal

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff unbelievable.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Jamal,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 21, 2024
Hi Julia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Lynnae

Stayed 1 night in Feb 2024

2/10 Terrible

Henry

Stayed 2 nights in Jan 2024

2/10 Terrible

liz

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Management is the worse very rude and doesnt care about your needs they will kick you out for anything
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Liz,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Pedro,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Herminia

Travelled with partner
The room was horrible the doors were broke everything was bad and old the bed sheets were burned
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Herminia,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covers was dirty when I arrived asked for new covers never got them to the next morning I had to go down stairs myself and get them
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

David

Stayed 1 night in Jan 2024

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jessica

Stayed 1 night in Dec 2023

6/10 Okay

Kim

Disliked: Staff & service, room comfort
Pass This One By
I have stayed in many Motel 6 properties because they are pet friendly. That being said I have NEVER encountered such poor service ever. I checked in at 7:30 at night. The lobby door was locked. The owner/manager came to what was a type of gas station attendant window to ask what I wanted. Told him I had a reservation but he would not let me into the lobby. I had to stand in the cold and he could care less. The room was fair. Bed was very uncomfortable as you could feel the springs and one cockroach did walk by me so I will assume there were others. The room had a fridge and microwave but nothing else. It's an adequate place to stay in a pinch but would not recommend it if you have other options.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 3, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Jeremiah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall, not to bad a bit more than the other hotels. Did not get the room I wanted. The staff are not friendly people. They, lock the doors to the office and talk to you via a small whole in the window no matter what time it is. The house keeping knock on the door at 10am allot of people would like to sleep in.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Jeremiah, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Eva

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very convenient location, close to ATT Stadium which is the reason we were there. Staying for only one night so we figured it couldn't be that bad.....we were wrong cause it was. Looks like the pic but 40 years later. Same bedspread from back in the day when they took the pic. It was very worn and torn and thin. Sheets looked slept in and we were very hesitant to sit on the bed. We covered it with our own sheets. Pillows were dirty and stained. We did not use them either. When we got back from the game at night and got into our room someone knocked twice on our door. We did not open it of course and they eventually left. They must have seen us arrive. It was myself and my daughter so it was a scary moment. Bathroom was "clean" and so were the towels and I was grateful for that. Walls and doors were very dirty. Absolutely needs some tlc. I will never stay there again....its the worst hotel I've ever stayed in. Check in and check out was quick, thankful for that as well. It is definitely not a safe place to stay.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Eva, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

2/10 Terrible

Shawna

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Don

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would think that any hotel that carries your corporate name should be held to a standard of excellence. Motel 6 is not known for being the fanciest or nicest but they are usually clean and I feel safe. It wasn't either of these things.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and friendly staff
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Adam

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Actually was a nice little place. Clean , quiet, hot water…. Just hate motels with no carpet. They have fake hardwood which is nice , I prefer carpet is all.
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Dec 21, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Joshua

Disliked: Staff & service, property conditions & facilities
Close to the road
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet wouldn’t flush and ask for a plunger and never received it and couldn’t use restroom on my stay
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 12, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Cameron A. #Team6

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

2/10 Terrible

Fantasia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Helen

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
I will never stay there again .We had to talk to the front desk through a glass door .The desk person doesnt stay at the desk doesnt answer the phone and has a mask mandate .The covers on the bed had stains on it.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 29, 2023
Hi HelenAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for the amount you pay! Nice people
Stayed 3 nights in Nov 2023

4/10 Poor

TOMMY

Disliked: Room comfort
it's itching . like a bug in there
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 16, 2023
Hi Tommy,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Edward

Stayed 2 nights in Nov 2023

2/10 Terrible

Gracie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 16, 2023
Hi Gracie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Quintil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area outside seems unsafe. The noise from the other rooms was so loud at night that it made it difficult to sleep. One of the towels had a really long hair on it. They cleaning person knocked early every day, but did not understand English well, so they just left towels and did not replace the trash bags. Being kept up late and woken up early is a form of torture. The outlet may have been defective, because my phone was completely dead in the morning, which cause me to sleep through my alarm and miss my flight. The front desk attendant was very rude and uncaring. When I went to the service desk, he was looking at his Apple iPhone and had Apple AirPods on. When I asked him if he could please put my phone on his charger, he said that his charger was broken. When I mentioned that my charger was not working, and there may have been something with the outlet in the room, he said that I was supposed to pay to use the room and charge. I had paid to use the room, so that was a very condescending comment. I know that this is not 5-Star Service, but having some sort of humanity and being a person that doesn’t completely disregards others and treats others like trash would be beneficial to live in a society of people and even more to be in the service industry. I had stayed in this hotel many times, due to the price. I know that you get what you pay for. But, the lack of regard for another human being was just over the top for my wanting to stay at this place again.
Stayed 4 nights in Oct 2023
Response from Brand Experience Team on Nov 15, 2023
Hi John,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and my room was very nice .
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Nov 15, 2023
Hi David, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible trashy place!
Worst rooms in town, waste of money bathrooms are gross bed sheets and pillow cases are not clean. Hands down horrible and they wouldnt give me a refund. I literally just let them keep the money and did not stay there! Get red roof or la quinta its waaaayy better!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Joshua,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

4/10 Poor

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Wasnt allowed inside to handle my reservation. Had to work through a hole in the glass. No breakfast and couldn't even get a plastic fork to eat with. Very unprofessional.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

sandra

Stayed 1 night in Oct 2023

8/10 Good

Dexter D.

Stayed 1 night in Oct 2023

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy process, fast service.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 27, 2023
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Jonathon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Staff & service, room comfort
Good for the price.
The area seemed off with guests working on cars in the lot and people just kind of hanging out in front of the office. The room was nice sized but definitely dated. Room smelled clean but the sheets were a tad dirty. Again, for the price, not too bad.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 10, 2023
Hi David,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 Terrible

Frank Bertocchi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

JOCELIN

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We booked 2 double non smoking rooms. When we got there, from out of state, they told us they only had 1 room for us and there was nothing they could do to fix their mistake.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Jocelin,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night desk rude
Evening Front desk guy is not helpful and is very rude. Room AC was broken, light fixtures broken, no padlock on entry door, no padlock on adjoining room, it was a nonsmoking room and it stunk like weed and cigarettes, linens had cigarette burns and the refrigerator didn’t work. Immediately after checking in I went to the front desk to request a new room. Reasons stated: safety, smell, cleanliness, Ac and lights not working. I was told that was one of their best rooms and nothing else was available. This was a blatant lie on a number of levels. First off there were other available rooms and I have stayed here multiple times and this room was significantly lower quality than the other rooms I have stayed in. I know it’s a no frills motel but you can treat your customers better.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Justin,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6