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The room smelled horrible and there was random stains on the walls. It really smelled like my rabbit's cage when it needs to be cleaned. There was also cigarette holes in the blanket. Tried to watch tv, but it wouldn't turn on. The remote was also sticky and visibly had stuff stuck to it. I just needed to sleep a few hours before i got back on the road for a 5 hr drive, but i was too uncomfortable to sleep.
Veverly
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 19, 2024
Hi Veverly, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6
Response from Brand Experience Team on Mar 12, 2024
Hi C,Thank you for the perfect rating!Lilith#Team6
8/10 Good
Yamilca
Feb 24, 2024
Liked: Cleanliness, staff & service
Beds need update, but everything was clean and quiet, usually motel 6 bedrooms have microwave, this one doesn’t have, they should. But overall you get what you pay for, it was quiet and clean.
Yamilca
Stayed 3 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
8/10 Good
Carlos Alberto Camacho
Travelled with family
Jan 14, 2024
Liked: Cleanliness
Nobody cleaned the room in 4 days
Carlos Alberto Camacho
Stayed 4 nights in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6
Stayed here numerous times, always a good experience, good & safe area, clean facility, friendly staff, convenient to restaurants, and never experienced any loud guests.
James
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 6, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
No phone no refrigerate no microwave, door flew open, in 1st room after 3 hour's and 5 request and showing 3 different staff members were I moved to a second room only to be horrified further.
Asa
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 29, 2023
Hi Asa,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
Response from Brand Experience Team on Aug 29, 2023
Hi Reynaldo,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6
Roaches and bugs in the room the towels had stains the sink had drainage problems
Ray
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 11, 2023
Hi Ray, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6
We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Nancy Y.#Team6
Hello good morning. I came here for business and I booked a king bed smoking room. Upon arrival I was told that I booked a twin bed and I said no I didn’t and showed the man and he said well will you be okay with a twin . So I had to say yes I had been driving for 5 hours to get to this town and I was exhausted. The thing is this, if I pay for something then that is what is expected- I’m sure that’s how it is for every person in this earth. Next thing is the room had a funky smell to it , cigarette burns in the covers . Not enough towels. And no microwaves in the rooms! Everyone has to go down to the lobby to be able to heat up food which is absolutely ridiculous. The air conditioning in my room was not good at all it looked like someone tore the buttons out so good luck figuring that out!last but not least , they have washers and dryers that definitely should be free because you have a room! But it costs $2 in change . And the front won’t give you change in exchange for dollars ! I am beyond disappointed and y’all have got to do better ! The room I got was spacious that was the only cool thing.
Verified traveller
Stayed 3 nights in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
2/10 Terrible
Patricia
Jun 12, 2023
Patricia
Stayed 1 night in Jun 2023
4/10 Poor
Aaron
Business traveller
May 24, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The old saying you get what you pay for that’s what happened here my tv didn’t work well first night riches bed broke on me a complete disaster proceed with caution
Aaron
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 6, 2023
Hi Aaron,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
Cleanest Motel6 I’ve been to. Bath tub was bright white as well as sheets. Not a hair in sight. I was pleasantly surprised. Only downside, there was no fridge or microwave in my room. I don’t have many expectations for an $80 stay but a microwave is one. overall, I would rebook again if I needed a room in the area again.
Vonicqua
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 9, 2023
Hi Vonicqua,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6
We arrived at the hotel and had no problem checking in up front. Then we went to our room. First of all it looked nothing like the pictures we saw. There was a bed a small table and 2 chairs . We went on in to see about getting settled. It was supposed to be a non smoking room yet there were cigarette holes in the sheets. My husband and I were not happy but got no results from up front when we complained. We got ready for bed and my husband pulled back the cover and there was a blood stain in the sheet. Again when we complained nothing was done . We put our own sheet on the bed. Our bathroom sink was stopped up and maintenance never fixed it there were no wash rags in our room just one towel .Then during the night my husband killed 3 roaches. And that was it. We got up ASAP checked out. We complained to the manager but we're told there was nothing they could do about any of it. It was not a happy experience. Iwe do not recommend anybody stay here at the Motel 6 West in Euless. Totally a disappointing experience .
Verified traveller
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 24, 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6
I wouldn't recommend this place to anyone. The roaches were so bad I ended up leaving. It was so disgusting I've never stayed anywhere as disgusting and gross in my entire life. This place clearly has a roach infestation and needs to be closed down or thoroughly treated by professionals.
Jennifer
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 18, 2023
Hi Jennifer,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6
It was great. Beds were comfy rooms were clean the only issue I has was door to restroom would fully close it I’m ok with that since it still closed enough lol
Anita
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 7, 2023
Hi Anita,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6
The room had stains on the sheets and holes. The room smelled like feet and fecal matter. Also once we asked to be moved, the manager was rude.
Shataniqua
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Mar 28, 2023
Hi Shataniqua,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
4/10 Poor
Alejandro
Mar 1, 2023
Liked: Staff & service
Disliked: Cleanliness
I saw one cockroach on the bed and a small one on the floor a few hours after arriving in room. Prior to I did not have food on the bed or even in the room. I came from airport straight to motel property and unpacked. Additionally, the towels had visible stains on them and were short/smaller than other comparable towels for shower self-drying purposes.
Alejandro
Stayed 3 nights in Feb 2023
Response from Nancy Y. on Mar 2, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
6/10 Okay
Haleigh
Travelled with group
Jan 31, 2023
Liked: Cleanliness, staff & service, room comfort
the tv did not have the correct remote so we could not watch it. the beds were not comfortable. Are room smelt of ssmoke when we walked in. the shower had no hot water
Haleigh
Stayed 2 nights in Jan 2023
Response from Nancy Y. on Mar 2, 2023
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6
There are roaches everywhere in this place. I will never stay here again. The guy behind the counter when i checked in gave me my room key and luckily a lady walked out of the room before i tried to go inside because that could have been really bad and it would have been the motels fault. You could tell that they dont care about their business because there was a huge drawing in the closet area that should be painted over. All in all a horrible experience.
Kyle
Response from Nancy Y. on Mar 2, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6
Bad room roaches and had get another room ac did not or heat put me another room just bad next door roaches just bad never stay here again hell hole.
Dennis
Stayed 1 night in Dec 2022
Response from Nancy Y. on Mar 2, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
There were cockroaches all over, dead and alive. The doors looked like they had been kicked in and they were not repaired. The safety latches on the doors only hade half the latch. The people who run it do not know what is going on with the place and dont know how to run it. When i took a shower the water was hot. I went through 3 different rooms before i got one that was good enough. The hotel is absolutely horrible.
Mark
Response from Nancy Y. on Mar 2, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
I have changed a couple of rooms none of the rooms had heating worst ever experience
harish
Stayed 1 night in Dec 2022
Response from Nancy Y. on Mar 2, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
You can not go into the lobby to check in to the motel. They take your card and ID through a small window slot and walk away. You cant see what they are doing with your card or ID and they take longer than normal to check you in to your room. They refuse to give you a receipt the next day for your stay when you check out. They are not welcoming or friendly. The ice machine was broken and there were two bugs in our room. There were also people sleeping in cars in the parking lot.
Brian
Stayed 1 night in Dec 2022
Response from Nancy Y. on Mar 2, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6