Meeting facility

Reviews of Holiday Inn Irving Las Colinas, an IHG Hotel

3 out of 5
Holiday Inn Irving Las Colinas, an IHG Hotel
110 W John Carpenter Fwy, Irving, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 467 out of 1004 reviews" "
Rating 8 - Good. 248 out of 1004 reviews" "
Rating 6 - Okay. 151 out of 1004 reviews" "
Rating 4 - Poor. 66 out of 1004 reviews" "
Rating 2 - Terrible. 72 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

marcus

Travelled with family
I was excited about sitting in the hot tub after my travel. It was cold. The pool had dead crickets/ cockroaches floating in it. The shuttle smelt like a hamster habitat. It was slighty disconcerting that there is a young man demanding tickets for the breakfast. Seems as if that would of been addressed during check in.
Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Apr 17, 2024
Hello Alexander,We are glad to hear that you had a wonderful experience during your stay with us! Our team looks forward to welcoming you back soon for another enjoyable visit.

6/10 Okay

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Despite having a reservation I had to wait over two hours for a room to be ready. Staff was friendly but distracted, too much looking at cellphones. Hotel was clean, bed comfortable and a great location. *I did not get the wakeup call I requested at the front desk, nearly missed my early morning flight.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Alan, Thank you for providing feedback on your recent stay with us. We appreciate your kind words about the cleanliness, comfort of the bed, and our hotel's location. We apologize for any inconvenience you experienced with the delay in room readiness and the missed wake-up call. Your comments will be shared with our team for improvement.

10/10 Excellent

Girard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Girard,We're thrilled to hear you had a fantastic stay with us! If you have any more feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience!

6/10 Okay

Lori

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty. Carpet needed vacuumed, shower/tub was dirty. Baseboards were dirty. You need new management in the housekeeping dept. Breakfast staff was outstanding. Front desk personnel were not helpful. You have a shuttle van out front, you should offer transportation to airport. At that price, you shouldn’t have to pay for breakfast.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Lori,We appreciate your detailed feedback on the cleanliness and service encountered during your stay. We will share your praise for the breakfast staff and note your observations about the housekeeping and front desk teams for improvement. Your suggestions for complimentary airport transportation and inclusive breakfast pricing will be shared with our management for further consideration. Thank you for taking the time to review your experience with us.

10/10 Excellent

Matt

Stayed 3 nights in Feb 2024
Response from Manager on Mar 29, 2024
Hello Matt,We're excited to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

karen, PINE BLUFF

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello karen,We're pleased to hear you had a positive experience with our team during your stay. Thank you for taking the time to share your feedback with us. We hope to welcome you back again soon for another enjoyable visit.

8/10 Good

MOIRA PATRICIA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean & comfortable bed and room. Surprisingly quiet considering it’s on an off-ramp. Fast check in/out. Would stay again.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello MOIRA PATRICIA,We are delighted to hear that you enjoyed our clean and comfortable rooms, as well as our efficient check-in and check-out process. Your feedback on the quietness of our location is valuable, and we appreciate your kind words. We look forward to welcoming you back in the future.

10/10 Excellent

karen, PINE BLUFF

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello karen,We appreciate your kind words about our staff and service. It's wonderful to hear you had a positive experience during your stay. If you have any further feedback or if there is anything we can assist you with, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Refolia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well managed and was very clean. The Pleasant Staff could train others in Guest Service. There were frequent hospitable smiles and actions.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Refolia,We are delighted that you found our hotel well-managed and clean. We appreciate your kind words about our pleasant staff. Providing exceptional guest service is our priority, and we are glad to hear that it reflected in your experience. Thank you for your feedback, and we look forward to welcoming you back in the future.

6/10 Okay

Veronica

Liked: Staff & service
Disliked: Cleanliness
.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Veronica, We appreciate your feedback and regret to hear about the inconvenience you experienced during your stay. Your comments will be shared with our team for their review. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Tiffany

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hot tub and pool was amazing . The bar and bartender Ms Jackie was very entertaining
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Tiffany,We are delighted to hear that you enjoyed our hot tub, pool, and bar. Ms. Jackie is indeed a gem at providing entertaining service to our guests. Your positive feedback is valuable to us, and we hope to welcome you back for another enjoyable stay.

8/10 Good

Dionni

Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Dionni, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Maya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower in room was not working properly. Was told no management works on weekends which isn’t true and no maintenance. Tried to call back after stay to speak to manager and was not nice. Places on hold several times without notification or asking.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Maya, We apologize for the inconvenience you experienced during your stay. Our team always strives to provide prompt service. Your feedback will be shared with the appropriate departments for future improvements. Thank you for bringing this to our attention.

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello CARLOS, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Diana,We are thrilled to hear that you had such a wonderful experience at our hotel! Please do not hesitate to reach out if you would like to share more about your stay. We look forward to welcoming you back again soon!

6/10 Okay

Paul, Port Saint Lucie

Travelled with family and small children
Liked: Cleanliness, staff & service
Excellent staff! Property in need of some updating. Breakfast was awesome.
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Paul, We're pleased to hear you enjoyed our excellent staff and awesome breakfast during your stay. We appreciate your feedback on the property and will take it into consideration for any future updates. If you have any further comments or suggestions, please feel free to contact us.

10/10 Excellent

RONY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniness
Stayed 5 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello RONY,Thank you for sharing your feedback. We appreciate you bringing this to our attention so we can address it accordingly. Our team strives to maintain high cleanliness standards, and we regret that we fell short during your stay. We will definitely look into this matter further to ensure a more enjoyable experience for our future guests.

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cleaned and nice. When I first used the bathroom the toilet was making a crazy sound and I messaged the front desk and they sent someone within mins and got it fixed and when I came back they even gave me a little sorry bag which I thought was very sweet. The bed its self wasn’t the most comfortable but was fine. I only stayed for 2 days for a class near by so I couldn’t use much of the amenities but I would say the breakfast was very mid and would be better not spending the 15 bucks to get breakfast and grab something near or bring food yourself. Overall the hotel staff were very nice and room was good
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello Javier, Thank you for taking the time to share your experience with us. We're glad to hear that our housekeeping team was prompt in addressing the issue with the toilet and that you appreciated the gesture of our sorry bag. We apologize if the bed didn't meet your personal comfort preferences. We also appreciate your feedback regarding the breakfast, and we will consider it for future improvements. We're glad to hear that our staff treated you well and that you had a good overall stay.

10/10 Excellent

Brilee

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean and close to Dallas
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Brilee,Thank you for choosing to stay with us and for your kind feedback regarding the cleanliness of our hotel and its proximity to Dallas. We strive to provide a great experience for all our guests. We appreciate your valued patronage and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Joseph, Wallkill

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Dec 2023
Response from Manager on Feb 3, 2024
Hello Joseph,Thank you for your kind feedback! We appreciate you taking the time to share your positive experience with us. We strive to provide excellent accommodations and service to all of our guests. We hope to have the pleasure of welcoming you back soon for another fantastic stay.

8/10 Good

NORMA

Business traveller
Liked: Cleanliness, staff & service
The gym equipment is outdated and the hot tub was out of service.
Stayed 4 nights in Jan 2024
Response from Manager on Feb 3, 2024
Hello NORMA,Thank you for your feedback regarding the gym equipment and the hot tub. We apologize for any inconvenience caused during your stay. We strive to provide the best amenities for our guests and your comments will be shared with our team for further improvements. We appreciate your understanding in this matter.

10/10 Excellent

Vamshidhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Vamshidhar,Thank you for choosing our hotel for your stay. We are pleased to hear that you had a good experience with us. Your satisfaction is our priority and we hope to welcome you back in the future.

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great value and convenient location.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Damon,Thank you for your kind words! We're delighted to hear that our staff provided you with excellent service during your stay. It's also wonderful to know that you found our hotel to be a great value and conveniently located. We aim to provide a positive experience for all our guests and we're glad we succeeded with you. Should you need accommodations in the future, we would be honored to welcome you back.

6/10 Okay

Dakota

Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Dakota, We're sorry to hear that your experience at our hotel was not outstanding. We encourage you to reach out to our hotel directly with any feedback you may have so that we can address any concerns and improve our services. We strive to provide the best possible stay for our guests.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived early and Randy checked me in without charging and he upgraded my room for me. He was so nice and has excellent customer service skills. He was attentive to me and also offered recommendations for night life entertainment. I would definitely go back to this hotel.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Natalie,Thank you for your kind review! We're delighted to hear that Randy provided you with excellent customer service and ensured a smooth check-in experience. It's great to know that he went the extra mile by upgrading your room and offering recommendations for entertainment. We appreciate your feedback and look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Response from Manager on Jan 12, 2024
Hello Candace,Thank you for sharing your positive experience with us! We're glad to know that you had an excellent stay at our hotel. Your satisfaction is our top priority, and we're thrilled that we exceeded your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

4/10 Poor

Kathy

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Kathy, We're sorry to hear that your experience fell below expectations. We value your feedback and encourage you to reach out to us directly so that we can address any issues you encountered during your stay. We hope you'll give us another chance in the future to provide you with a better experience.

10/10 Excellent

Christal

Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
It was nice
Stayed 2 nights in Jan 2024
Response from Manager on Jan 9, 2024
Hello Christal,to hear that you found your stay at our hotel to be enjoyable! We strive to provide a pleasant experience for all of our guests. Should you have any future plans to visit, please feel free to reach out to us directly and let us know how we can make your next stay even better.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but boring.
Nice hotel. Clean. Great service, but the room was very boring for they money. I had to ask for the walk in shower....but it didn't come with the balcony...i asked for the balcony, it doesn't come with a walk in shower. TV is really small....walls are plain white, lights are all white LEDs. Warm lighting would've helped. Felt like a hospital room.
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Richard,We appreciate your kind words about our hotel, its cleanliness, and the great service provided during your stay. We apologize if the room did not meet your expectations in terms of its design and amenities. Our goal is to accommodate various preferences and we regret any inconvenience caused. Your feedback will be shared with our team for consideration in future improvements. We hope you had a pleasant overall experience with us and apologize for any disappointment caused.

4/10 Poor

Melissia

Disliked: Cleanliness, amenities, property conditions & facilities
The property didn't look as nice as other Holiday Inns. It was also overpriced for the BASICS of a hotel.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Melissia, Thank you for your feedback. We appreciate your thoughts on our hotel. We constantly strive to maintain our property and provide value for our guests. If you have any further concerns, please reach out to our management team directly.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello David,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service and it's always rewarding to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.

2/10 Terrible

Perry

Disliked: Property conditions & facilities
As soon as I walked in I smelled mildew. All through the halls , in my room. The beds were creaking all night. Beds are not comfortable AT ALL. The pool itself was pretty cool. However the pool area was not very clean. I will not recommended staying here if you are looking for a comfortable stay.
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Perry, Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team always works diligently to ensure a clean and comfortable environment for our guests. We appreciate your comments, which will be shared with the relevant departments for review and improvement. We value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Yesenia

Travelled with family
Disliked: Staff & service
They took forever to give me my room, even though I made my reservation online.
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Yesenia, Thank you for sharing your feedback regarding the check-in delay experienced during your stay. We apologize for any inconvenience caused. Our team is dedicated to improving our processes and ensuring a smoother check-in experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous and helpful
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Thomas,Thank you for sharing your feedback about the courteous and helpful service you experienced during your stay with us. We strive to provide exceptional customer service to all our guests, and we're glad to hear that our staff met your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean comfy front desk was so care breakfast delicious everything
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Adriana,Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel clean, comfortable, and that our front desk provided excellent care. It's great to know that you enjoyed our delicious breakfast as well. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Moranda

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The smell in the hotel was absolutely horrible
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Moranda, We appreciate your feedback regarding the smell during your stay. We apologize for any inconvenience this may have caused you. We value cleanliness and are in the process of addressing this issue. Thank you for bringing it to our attention.

6/10 Okay

Janae

Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello Janae, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly so that we can address any issues you may have experienced during your stay. We value your feedback and strive to provide a pleasant experience for all guests.

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello Araceli,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

sherry, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and stay was comfortable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello sherry,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a comfortable experience with us. We strive to ensure our guests enjoy their time at our property. We look forward to hosting you again soon.

10/10 Excellent

Jade

Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Jade,We are thrilled to hear that you had such a wonderful experience during your recent stay at our hotel. We aim to provide exceptional service and create a memorable stay for all our guests, and we are glad that we succeeded in doing so for you. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We would love to welcome you back for another outstanding stay in the future.

2/10 Terrible

HIDEAKI

Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello HIDEAKI, We're sorry to hear that you had a disappointing experience during your stay. We value your feedback and encourage you to reach out to us directly so we can address any specific issues you encountered. We strive to provide excellent service to all our guests and would appreciate the opportunity to make it right.

6/10 Okay

Valarie

Travelled with partner
Liked: Property conditions & facilities
Front desk was tight kind of dismissive. The cab we called at 11 AM ever came. We had a difficult time getting help with that. We end up calling our own taxi/ride.
Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Valarie,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with our front desk staff. We strive to offer exceptional service and your comments will be shared with the team for further improvement. We regret that you had difficulty with the taxi service and we appreciate your resourcefulness in finding an alternative. We hope to have the opportunity to welcome you back in the future for a more seamless stay.

8/10 Good

Arnold

Business traveller
Liked: Cleanliness, staff & service
Overall...just fine and what I expected. The bath towels however were really bad. So hard that they almost hurt.
Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello Arnold,We appreciate your feedback on your recent stay with us. We apologize for any inconvenience caused by the bath towels. We strive to provide comfortable amenities for our guests and will address this issue with our housekeeping team to ensure better quality in the future.

8/10 Good

Aaron

Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Aaron, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Annalisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect place for a solo weekend away.
Stayed 2 nights in Sep 2023
Response from Manager on Dec 5, 2023
Hello Annalisa,Thank you for choosing our hotel for your solo weekend getaway! We're thrilled to hear that you found our property to be the perfect place for your stay. We hope you enjoyed our amenities and had a relaxing time during your visit. If you have any future travel plans, we would love to welcome you back.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Michael,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay with us! We appreciate your kind words and hope to welcome you back in the future for another exceptional experience.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Jason,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and are glad to hear that you had such a exceptional experience at our hotel. Your satisfaction is our top priority and we strive to provide a memorable stay for all our guests. Should you have any future travel plans, we would be delighted to welcome you back for another outstanding stay.

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Chris,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted that you had such an exceptional experience during your stay. Our team takes great pride in providing excellent service and ensuring our guests have a memorable stay. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello samuel,Thank you for taking the time to leave us a positive review! We're delighted to hear that you had a fantastic experience during your stay at our hotel. Our team works hard to ensure all our guests have a memorable and enjoyable stay. We appreciate your kind words and look forward to welcoming you back in the future.