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Reviews of Hilton Garden Inn Dallas/Market Center

3 out of 5
Hilton Garden Inn Dallas/Market Center
2325 N Stemmons Fwy, Dallas, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1005 reviews" "
Rating 8 - Good. 274 out of 1005 reviews" "
Rating 6 - Okay. 133 out of 1005 reviews" "
Rating 4 - Poor. 76 out of 1005 reviews" "
Rating 2 - Terrible. 69 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Debbie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The beds are really uncomfortable. I could tell the mattresses are pretty low quality and my back and hips hurt me all night. I didn’t sleep well at all.
Stayed 2 nights in Apr 2024

6/10 Okay

Jacqui

Business traveller
Liked: Staff & service
Disliked: Amenities
Generally, I like Hilton Garden Inns. This one was fine but the carpet felt dirty and stained throughout the hotel and in the room and I kept thinking to myself that they should replace it all. It was fairly warm and humid the day I arrived and the general areas in the hotel were stifling hot and muggy. Also, I tried 4 different ice machines before I finally asked the front desk, and they sent me to the 8th floor. The staff was extremely nice and polite which was wonderful. Overall, it was ok but probably the least nice HGI I've stayed at. It would be great if they had a shuttle too.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slight issue with checking in, but other than that, this was an excellent experience. Breakfast was outstanding.
Stayed 2 nights in Mar 2024

6/10 Okay

Nancy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hot tub never worked one day. The maintenance turned jets on one day we were there 6 we really should get a refund only reason we stayed there and we specifically asked before entering if hot tub was working of course they said yes when of course was a big NOT
Stayed 6 nights in Mar 2024

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine
Stayed 3 nights in Mar 2024

4/10 Poor

Nilofar Mohammed

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioning in the room was not working and was terrible the whole night
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice but the ages of the carpeting and bath tub are showing.
Stayed 1 night in Mar 2024

10/10 Excellent

J

Great place
Stayed 2 nights in Mar 2024

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The room was clean and spacious.
Stayed 1 night in Mar 2024

8/10 Good

Tamara, Humble

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like cigarettes and bedding was changed and dirty replaced it multiple stains on bedding
Stayed 3 nights in Mar 2024

6/10 Okay

Betty

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
Carpet on 6 th floor was filthy. Toilet paper holder in bath was broken. Maid never left water to mdd as he coffee. Loud and noisy outside . For the price of the room and parking fees it was not worth the money I paid. A big disappointment.
Stayed 3 nights in Mar 2024

10/10 Excellent

noel

Stayed 1 night in Mar 2024

6/10 Okay

Charles

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Way overpriced. Needs updating. Hallway carpets bad. Bathroom tub a mess. Paid way too much. More than I’ve paid for much nicer hotels. A pool towel sat in the gym floor by the treadmill for two days. Staff were friendly and bed was comfortable. Overall room was clean but the place needs a facelift.
Stayed 3 nights in Feb 2024

6/10 Okay

Alisa

Stayed 2 nights in Mar 2024

8/10 Good

Stephen

Stayed 1 night in Mar 2024

4/10 Poor

Matthew

Business traveller
Disliked: Property conditions & facilities
Would not stay there again. I got in at 10 pm and the room was 80 degrees because it was 95 degrees outside that day. Guests can not change the system between hot and cold and the staff does not pay attention. I had to go downstairs and talk to the front desk (no one would answer the phone) to get someone to turn on the air conditioner. That’s crazy to me. The last thing I want to do when getting in late is to hunt someone down to make it comfortable enough for me to sleep.
Stayed 2 nights in Feb 2024

6/10 Okay

Meredith

Stayed 3 nights in Oct 2023

10/10 Excellent

Cassandra, Houston

Stayed 1 night in Feb 2024

6/10 Okay

Johnny

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ridiculous to pay for parking
Stayed 1 night in Feb 2024

6/10 Okay

Tahaamin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Linda

Travelled with family
Liked: Cleanliness, staff & service
I’d requested an accessible room. My daughter is in a wheelchair and needed a roll in shower. At check in, they had a room where a wheelchair would be extremely difficult and a tub/shower combo. They weren’t sure if there was a tub seat available!! The staff was Excellent and the bell man extremely helpful and friendly. They tried to find her a tub shower when, a real Handicapped/ Accessible room was found. The room was fine except, 1st floor window was to the highway, heat set at 76 degrees, pillows were flat & uncomfortable, only one lamp beside the King bed we both slept in, WiFi needed staff assistance to use! Only maintenance person allowed to adjust the thermostat in all the rooms in the Hotel!! At 11pm when I notified the front desk how excessively hot our room was, Maintenance staff had left for the night. At $172 per night I expected more. Due to the loud highway noise & a very hot room we could not sleep! We left the hotel at 5am & went to the hospital where my daughter underwent surgery at 7am!! A very restless & difficult night that could have been peaceful & calm. As I noted the Staff was superior. I’ll never book at this hotel again, I expected more for the money it cost.
Stayed 1 night in Feb 2024

8/10 Good

Rebecca, Glen Burnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue was we didn’t realize you have to pay for parking on top of the stay. It’s through an app but rather inconvenient and didn’t allow me to manipulate when I needed to make sure the plate was correct. Either charge for parking as part of the hotel rate or don’t because the customer shouldn’t have to do the hotels job and for me that is parking.
Stayed 4 nights in Feb 2024

4/10 Poor

Michael

Stayed 1 night in Feb 2024

4/10 Poor

Lila

Travelled with family
Disliked: Amenities
Plumbing - stool made a terrible noise when flushing. Air-conditioner - did not cool down. Was not informed when reserving room that you had to pay for parking and breakfast. Also listed shuttle, but did not have. Was attending dog show at Market Hall and will never stay there again. Had friends that also stayed there for dog show and had the same complaints.
Stayed 3 nights in Feb 2024

8/10 Good

Lily

Travelled with partner
Liked: Cleanliness, staff & service
Good for what you pay for. The elevators and certain areas smell pretty smoky. The building itself is a bit outdated and dingy looking but it’s clean. The room was clean. The staff were all very nice and welcoming , they gave me and my partner a free breakfast because we were there celebrating a birthday which was nice. Complimentary coffee in the lobby is a nice bonus!
Stayed 1 night in Feb 2024

8/10 Good

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is different at the property, had to download an app and pay someone else for parking. You better lock your car! It’s public parking.
Stayed 1 night in Feb 2024

4/10 Poor

Pedro

Travelled with partner
Liked: Cleanliness, staff & service
Good Location you have to Pay for Parking for some Reason… The Bar is Over Priced cheaper to go a few blocks away . Not really worth the price that you would have to pay once you add it all up.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brittany

Stayed 1 night in Jan 2024

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean and decent room. No breakfast and were charging too much for what they had. Not a lot of choices to eat at in walking distance. Not as close to downtown as I thought it would be. Definitely could not walk. Highways all around.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Aubrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
After the most terrible experience with a hotel across the street, I found this hotel to have a very kind a gracious staff. We had a minor issue getting into our room but was solved quickly by maintenance. Overall the experience was good, the hotel was a little worn out but it was a saving grace for someone that needed a room last minute.
Stayed 2 nights in Jan 2024

8/10 Good

richard

Stayed 2 nights in Jan 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms. Peaceful environment. Very accommodating when your flight is several hours late.
Stayed 10 nights in Dec 2023

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Dec 2023

6/10 Okay

Leonard

Liked: Cleanliness
Good Bad Anniversary
We were celebrating our 55th marriage anniversary. The hotel was nice and reasonably priced. The parking was not free but operated by a third party. So I used my credit card to pay for two nights parking got a printout verification showing we had paid for two nights parking. The next week we get a letter from the parking company stating we owe for two nights parking at $77.00/ night. We check out and discarded our receipt. There is no record on my credit card. We have to pay or risk our car being booted. No recourse. Be careful
Stayed 2 nights in Dec 2023

4/10 Poor

Tiffany

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Shiu Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property charges for parking, if that’s the case, it needs to be disclosed at time of booking
Stayed 3 nights in Dec 2023

10/10 Excellent

Julie

Stayed 2 nights in Sep 2023

10/10 Excellent

Demetricus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Lee

Stayed 1 night in Dec 2023

6/10 Okay

krystal

Liked: Staff & service, property conditions & facilities
Tub was stained, put a towel as a mat, tvs need to be upgraded and housekeepers coming knocking at 8am morning
Stayed 2 nights in Dec 2023

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winner, winner chicken dinner!!
Hotel was clean, bed comfortable, shower nice and strong with good temperature. The breakfast was pretty good, but not great, although they did have a lot of food choices. Overall, I’d highly recommend the hotel and would stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Victor, North Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. I think it is a little ridiculous to charge for parking. There was no garage, just an open lot.
Stayed 3 nights in Dec 2023

2/10 Terrible

Richard

Stayed 2 nights in Dec 2023

10/10 Excellent

Deshawn

Stayed 1 night in Nov 2023

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023