Ratings based on 756 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from神奈川

空港からアクセスがいいホテル

Posted 9-Feb-2017
空港から車で10分ほどにあり、また近くに歩いていけるショッピングモールがあって割と便利なホテル。 コンビニエンスストアが近くにあればなお良い。 ロビー、客室も清潔感があって、またダラスに来た時には利用したい。
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jan-2017
Always a great place to stay , staffs excellent shuttle service excellent!!
Comment from Hotel Management
30-Jan-2017 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay and continued loyalty to our property. We are so glad your enjoyed your stay with us and our shuttle service staff. We hope to welcome you back again soon!
3out of 5
Recommended
for Business Travellers
by A verified traveller fromManchester UK

Good hotel but it needs a revamp

Posted 17-Jan-2017
Pros: Large rooms and plnty of space
Cons: It needs bringing up to date.
Location: Walking distance to Grapvine Mills outlet and other restaurants.
The whole hotel is dated and tired looking although clean and well kept. The staff are very friendly and genuinely helpful.
Comment from Hotel Management
18-Jan-2017 by Hotel Manager, Hotel Management
Dear Gazza, Thank you for your feedback on your recent stay. While our hotel is not new, we are fortunate that capital reinvestments are continuously made throughout our entire property as our quality evaluations and guest scores can reflect. We hope to welcome you back to our property again in the future.
3out of 5
by A verified traveller

Posted 14-Jan-2017
Pros: great receptionist, wonderful waiter at restaurant
Cons: appearance, cleanliness
pleasant staff, hallway smells of smoke even on non-smoking floor, hallways look grimy, bathroom dim and grimy-looking
Comment from Hotel Management
18-Jan-2017 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay. We apologize that our hotel did not fully meet your expectations during your stay. We have shared your feedback with the appropriate staff to address where needed. We hope to welcome you back for a return visit in the future.
4out of 5
Recommended
for Everyone
by A verified traveller

Wonderful staff!

Posted 25-Dec-2016
Great experience. Kids got to swim in beautiful indoor pool and hot tub with two other sweet families. Hotel staff was amazing and gave us vouchers for breakfast and drinks for both days! The only negative was the bedding...no fitted sheet and tucked in flat sheet drove me crazy bunching up all night.
Comment from Hotel Management
10-Jan-2017 by Management, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay with us. We are glad our hotel provided a great experience for your entire family to enjoy. We hope to welcome you back again soon.
5out of 5
Recommended
for Everyone
by A verified traveller

hotel excelente y muy cerca de dos malls

Posted 20-Dec-2016
Pros: todo
Cons: nada
Location: todo super cerca malls y lugares para caminar y visitar
muy agradable cerca de dos malls y con servicio shudell , muy bonitas instalaciones sin duda llegare a este hotel la próxima vez super super recomendable
5out of 5
Recommended
for Everyone
by A verified traveller

Hit with Grandkids

Posted 6-Dec-2016
Stayed overnight with grand kids for Grapevine Christmas fun. They enjoyed playing basketball on the half court and swimming in the indoor pool. Staff were extremely friendly and helpful. We enjoyed everything - lovely facility and great location. Nice breakfast buffet too.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Dec-2016
Great time!! Close to all major attractions in Grapevine. Will definitely stay here again.
Comment from Hotel Management
10-Jan-2017 by Management, Hotel Management
Dear Anonymous, Thank you for your feedback! We are glad our hotel provides a convenient location for you to enjoy all nearby attractions. We look forward to your return visit!
5out of 5
by A verified traveller fromDFW Hilton

Thanksgiving weekend

Posted 27-Nov-2016 on Hotels
it was great. The bed was a little too hard for me but overall I love your hotel.
Comment from Hotel Management
10-Jan-2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for your 5-star rating! We are glad you enjoyed your holiday weekend at our property and we hope to welcome you back again soon.
5out of 5
Recommended
for Everyone
by A verified traveller fromHillsboro, United States of America

Family wedding

Posted 21-Nov-2016
Pros: Location
Cons: More coffee, the coffee maker did not even make two full cups. At the price of this hotel there should be enough coffee for at least two cups each.
We were happy with the hotel except for one morning when my husband was late for breakfast and asked if there was anywhere else in the hotel to get it the lady he spoke to said "not in this hotel." Another women heard this comment and pointed my husband to another restaurant within the hotel that was serving breakfast. Overall the hotel was great and allowed other guest and family to meet in the same hotel. One thing we were not happy with was the handicap parking was quite a ways from the front entrance, not good for handicap guest.