Ratings based on 769 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Overall great, but...

Posted 22-Mar-2017
Great grounds with lots to do, good staff, but what kind of hotel has bars that only open after 4pm? If we are on vacation, a cocktail before 4pm is a must?
Comment from Hotel Management
27-Mar-2017 by Hotel Manager, Hotel Management
Thank you for your feedback. We apologize if our restaurant hours caused any inconvenience for your during your vacation with us. We have shared your concerns with the appropriate staff. We hope you will consider a return visit to our property in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Plesent

Posted 16-Mar-2017
Nice place to stay close to DFW. The staff was great, nice restaurant and bar
Comment from Hotel Management
27-Mar-2017 by Hotel Manager, Hotel Management
Thank you for your feedback. We are glad you enjoyed our restaurant and bar and our convenient location to DFW Airport. We hope to welcome you back again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from katy

Great place !

Posted 13-Mar-2017
We loved the location, the walking trail, outdoors playground, indoor pool, friendly staff and convenience, and for a great price!! We will be back!
Comment from Hotel Management
14-Mar-2017 by Hotel Manager, Hotel Management
Regina, Thank you for your feedback on your stay with us! We are glad you enjoyed our friendly staff and outdoor amenities during your visit. We look forward to your next stay!
5 out of 5
by patti

Family visit

Posted 10-Feb-2017 on Hotels
Hotel was great. My grandkids loved the pool area.
Comment from Hotel Management
27-Mar-2017
Dear patti, Thank you for your feedback! We are glad you and your family enjoyed their stay with us as well as our pool area. We hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jan-2017
Always a great place to stay , staffs excellent shuttle service excellent!!
Comment from Hotel Management
30-Jan-2017 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay and continued loyalty to our property. We are so glad your enjoyed your stay with us and our shuttle service staff. We hope to welcome you back again soon!
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Manchester UK

Good hotel but it needs a revamp

Posted 17-Jan-2017
Pros: Large rooms and plnty of space
Cons: It needs bringing up to date.
Location: Walking distance to Grapvine Mills outlet and other restaurants.
The whole hotel is dated and tired looking although clean and well kept. The staff are very friendly and genuinely helpful.
Comment from Hotel Management
18-Jan-2017 by Hotel Manager, Hotel Management
Dear Gazza, Thank you for your feedback on your recent stay. While our hotel is not new, we are fortunate that capital reinvestments are continuously made throughout our entire property as our quality evaluations and guest scores can reflect. We hope to welcome you back to our property again in the future.
3 out of 5
by A verified traveller

Posted 14-Jan-2017
Pros: great receptionist, wonderful waiter at restaurant
Cons: appearance, cleanliness
pleasant staff, hallway smells of smoke even on non-smoking floor, hallways look grimy, bathroom dim and grimy-looking
Comment from Hotel Management
18-Jan-2017 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay. We apologize that our hotel did not fully meet your expectations during your stay. We have shared your feedback with the appropriate staff to address where needed. We hope to welcome you back for a return visit in the future.
3 out of 5
by Joe L

Posted 8-Jan-2017 on Hotels
Comment from Hotel Management
10-Jan-2017 by General Manager, Hotel Management
Dear Joe L, Thank you for your feedback. We apologize that we did not fully meet your expectations to have a 5-star stay. We hope to welcome you back soon to make it right for you.
5 out of 5
by Richie

Posted 3-Jan-2017 on Hotels
Comment from Hotel Management
10-Jan-2017 by General Manager, Hotel Management
Dear Richie, Thank you for your 5-star review! We appreciate your feedback.
5 out of 5
by Mike

Nice place.

Posted 2-Jan-2017 on Hotels
Room was really nice, but hot, couldn't cool it down for some reason. Everything else was top of the line. The staff was great. Everyone from the valet to the desk clerks were very friendly, welcoming, and accommodating. I have no problem with recommending this hotel, I'll stay there again.
Comment from Hotel Management
10-Jan-2017 by General Manager, Hotel Management
Dear Mike, Thank you for your 5-star review on your recent stay! We are glad to hear you had a "top of the line" stay with us. We look forward to your return visit!