Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
42% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 12-May-2016
Pros: very clean and comfortable
Location: Surrounding area felt safe.
Surrounding area felt safe; breakfast area very clean!
2out of 5
by A verified traveller

No title

Posted 23-Apr-2016
1- shuttle pick up from the airport was more than hour late after I called more than 4 times. 2- front desk reception is close after a certain time for security reasons so you have to call I order to enter the lobby. 3- microwave was dirty, bathroom was not clean, 4-breakfast suck 5- construction going on 6- your better off staying in a cheap motel
5out of 5
by A verified traveller

Great place to stay for travelers.

Posted 22-Apr-2016
Extremely accommodating. Great place to stay if you are needing a room before leaving on a trip. You are able to keep your car in their parking lot and they will shuttle you to and from the airport for no extra charge. One person was flustered on the shuttle about the amount of time it was taking to be picked up, but if you are not willing to pay anything I see nothing wrong with having to spend a little extra time in the process. They are not going to have the same man power behind places that are asking for money for their services. Plan on staying here every time I fly out of Dallas.
4out of 5
by A verified traveller

Posted 8-Apr-2016
It was a good overall experience. The room was bigger than expected. One flaw was the hotel was under complete renovation while i was there and the lovby was a little dusty. But no complaints.
Comment from Hotel Management
20-Apr-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the inconveniences you experienced due to our renovation process. Still, I am glad to read that you had a pleasant stay overall and enjoyed our spacious rooms! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
2out of 5
by A verified traveller

Not worth the price

Posted 2-Apr-2016
I waited 1 1:2 hour or more for shuttle to take me from airport to hotel. The hotel did not have hair dryers in the room nor were they able to supply a curling iron. Expedia charged me $96 for the room. The hotels rate was $65.
1out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Feb-2016 on Hotels
1out of 5
by A verified traveller

This was the worst hotel I have ever stayed in!

Posted 19-Feb-2016
This hotel is old. There was filth splattered on walls, very old very dirty carpet. The bathroom was really bad. The kitchen had nothing. It had fridge, 2 burner cook top and a microwave. But no cookwear. No dishes at all no even a cup. Staff unprofessional. Also no business near. No restaurants, stores, bars, not even a mini Mart. Will never stay there again.
Comment from Hotel Management
1-Mar-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1out of 5
by A verified traveller

Posted 29-Jan-2016
Smelly and horrible service. Do yourself a favor and DO NO stay in this hotel.
Comment from Hotel Management
9-Feb-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure that we are providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2out of 5
by A verified traveller

Posted 30-Nov-2015
for a "fully equipped" kitchen, it was not stocked with anything for cooking. Had to go to front desk, fill out a form and "check out" what we wanted. Other hotels with kitchens like this we could walk in and everything we could want was basically already in the cabinets and drawers. No pool at this location, if you don't look at the site carefully you will miss the fine print "at select locations" when they talk about having pools.
Comment from Hotel Management
12-Jan-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our amenities were not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1out of 5
by A verified traveller

Poor condtion hotel.

Posted 22-Nov-2015
Very poor customer service. The is no attendant at from desk & the hotel smells.
Comment from Hotel Management
11-Jan-2016 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I sincerely apologize that your stay was not to our company's high standards. As this hotel’s manager, I can assure you that I have retrained our staff to ensure we are thoroughly inspecting rooms prior to guest arrivals as well as providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.