Ratings based on 1,361 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2017
Needs renovation; guest noisy after midnight; cleaning crew forgot new towels; breakfast was average..breakfast grill not open on Saturday; obnoxious drunks at bar
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2017
Very comfortable beds. Great breakfast. Great location.
Comment from Hotel Management
14-Apr-2017 by hunter, Hotel Management
Thank you for staying with us
4out of 5
Recommended
for Everyone
by A verified traveller fromDallas Texas

Rooms are comfy and has plenty of room.

Posted 11-Apr-2017
Bar was a bust. They had one bartender and she also did room service. She acted miserable or angry every time you talked to her. Happy hour was nice because she was not there. Her name was Andrea.
Comment from Hotel Management
14-Apr-2017 by hunter, Hotel Management
We apologize the restaurant service was poor. We will work diligently to have this corrected. Thank you for your feedback
3out of 5
Recommended
for Everyone
by A verified traveller

Free Happy Hour!

Posted 20-Mar-2017
Free Happy Hour was awesome! Good breakfast included (buffet & made to order options)!
Comment from Hotel Management
14-Apr-2017 by hunter, Hotel Management
Thank you for your comment and liking our breakfast.
4out of 5
by A verified traveller

Posted 15-Mar-2017
Stayed 3 nights breakfast was terrible 2 of the 3 nights rooms air conditioning would kick on and off about 50 times a night waking me & my family up several times with big bang's. The hot tub was so nasty my suit had to be washed 3 times & it still smells. The pool area was crazy couldn't hear yourself think bad design echo was nuts
Comment from Hotel Management
14-Apr-2017 by hunter, Hotel Management
Thank you for choosing to stay with us. We will work diligently to get these issues resolved.
1out of 5
by A verified traveller fromTX

Posted 6-Mar-2017
We got the tiniest room you have ever seen. It had 2 tiny twin beds, and the smallest bathroom you could barely walk around. I have NEVER stayed at a embassy that was like this. All the other room have a living area with bedroom. As soon as we opened the door we went and asked the front desk why we got a room like that and was told because we used expedia. I travel every month and seek out embassy hotels and always book with expedia so this was false! We had a 2 night stay and the first night in that room was horrible for my family of 4. The 2nd day we went to lobby and asked if they were completely booked for the night. The guy told us no are you needing a room, we said we are just wanting to see how much it cost to get a bigger room (the ones we are use to at embassy) and he said oh then we don't have any available. Everything we asked for or needed for the weekend was either not available or wasn't available to us because we booked with expedia. I'm not sure what this hotel has against expedia because I am a huge fan and always book through expedia just be careful if you book here and get the room you need.
Comment from Hotel Management
14-Apr-2017 by hunter, Hotel Management
I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to make it right.
5out of 5
Recommended
for Everyone
by A verified traveller

nice hotel, comfortable, good location

Posted 14-Feb-2017
second time staying here, I like the hotel, the front desk could be a bit nicer, the breakfast made to order is ok, nothing special as each day had a separate cook and neither of them took care or prise in their work.
Comment from Hotel Management
15-Feb-2017 by Hunter, Hotel Management
Thank you for your comment. We are glad that you enjoyed your stay with us. We hope to have you back again very soon. Safe travels!
5out of 5
by Christina

Posted 17-Jan-2017 on Hotels
Great experience
Comment from Hotel Management
17-Feb-2017 by General Manager, Hotel Management
Thank you for choosing to stay with us. Hope to see you again!
5out of 5
Recommended
for Everyone
by A verified traveller

Nice, comfortable motel close to hospital

Posted 16-Jan-2017 on Orbitz
Pros: Clean, comfortable, convince,
Cons: Could always be cheaper, if service is not compromised
Location: Hospital, business district, restaurant
Staff very helpful, room clean and comfortable ,everything I needed vas available,had a great stay, free is always good as was the breakfast and snacks and happy hour in the afternoon
Comment from Hotel Management
20-Jan-2017 by Hunter, Hotel Management
Thank you for your review. We are glad you chose to stay at our hotel and we are very happy you enjoyed your time with us. We hope you choose to stay with us again next time you are in the Dallas area!
3out of 5
by Patricia

Posted 9-Jan-2017 on Hotels
Comment from Hotel Management
20-Jan-2017 by General Manager, Hotel Management
We are sorry you did not enjoy your stay with us. I am sorry that the service was anything less than perfect. We will continue to correct these issues and hope that you would come back to stay with us so that we can make it right.