Ratings based on 1,307 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Staff and facility

Posted 22-Aug-2016
Staff argued with me about my HHOnors and that because I'd booked through expedia would not get Hilton credit. THey are not happy with Expedia selling their rooms and they made that known. I told them they got the room filled and paid either way with a small commission. Not happy with this hotel. It was under renovation. I opened my door to a workman ripping the wall paper off the wall down the whole hallway. This was a terrible two nights stay
4out of 5
by A verified traveller

Only two things disappointed

Posted 18-Aug-2016
Besides the floor being SUPER sticky in the eating area and bar tender at the manager's reception being less than attentive. The hotel was a good stay. $20 cheaper booking through Expedia than direct with the hotel reservations system
Comment from Hotel Management
23-Aug-2016 by Hunter, Hotel Management
We are sorry you did not enjoy your stay with us. I am sorry that the service was anything less than perfect. We will continue to correct these issues and hope that you would come back to stay with us so that we can make it right.
3out of 5
by A verified traveller fromS

Posted 1-Aug-2016
Unhappy with that my room had lots of roaches had to be moved the key to the new room didn't work had to wait ten minutes on staff who than moved us again to another room and than only offered a free bottle of water.
Comment from Hotel Management
15-Aug-2016 by Hunter, Hotel Management
We are sorry to hear about these issues. We will get this corrected immediately.
5out of 5
by A verified traveller

location and spaciousness

Posted 25-Jul-2016
Cons: breakfast was low-budget… a little above a hampton… EXCEPT for the delicious 'cook to order' station
Location: good location… great access to downtown Dallas and the popular areas.
Easy to get in and out. rooms were the spaciousness i typically expect of an embassy
Comment from Hotel Management
by Hunter, Hotel Management
We are sorry you did not enjoy your stay with us. I am sorry that the service was anything less than perfect. We will continue to correct these issues and hope that you would come back to stay with us so that we can make it right.
1out of 5
by A verified traveller fromhouston

Not

Posted 24-Jun-2016
I think that to be a hotel where people come from many sides deverian to offer services equally and not discriminate a Hispanics guest
Comment from Hotel Management
by hunter, Hotel Management
I am sorry to hear that the services were anything less than perfect during your stay with us.
3out of 5
by Charlie fromSherman

Posted 22-May-2016 on Hotels
Loud a lot of pot smoking but the people that work there are very nice
Comment from Hotel Management
by Kodee Walker, Hotel Management
Thank you for your review . I am sorry that your stay at the hotel was less than perfect. I will make sure that Department heads are aware of the issues that you occurred here at the hotel.
4out of 5
by Deesha fromOklahoma

Those made to order omelets tho :)

Posted 11-May-2016 on Hotels
We needed a two bedroom suite to accommodate a mixed group of teenagers and one adult. This room fit the bill, but at a steep price. Hotel was clean and staff was accommodating. Breakfast was top notch. Would stay here again.
Comment from Hotel Management
16-Jul-2016 by Hunter, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found the service and accommodations to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
4out of 5
by Sharon

Posted 7-May-2016 on Hotels
Comment from Hotel Management
16-Jul-2016 by Hunter, Hotel Management
Thanks for the 4 stars. We hope to see you again soon
4out of 5
by A verified traveller

Posted 7-May-2016 on Hotels
Comment from Hotel Management
16-Jul-2016 by Hunter, Hotel Management
We hope to have you come stay with us again. Thank you for the review
4out of 5
by Kevin fromJersey

Enjoyed my stay - fair price - nice staff

Posted 4-May-2016 on Hotels
Just what I needed... a little R&R while visiting family. The bartender who worked 4/29/16 during the Mgr Reception, and the Housekeeper for room 403 4/30/16 were very kind and an asset to the property (forgive me I forgot their names). I have worked the Hospitality Industry 40 years and the gentleman at the omelette station 4/30/16 was by himself because his co-worker was out that day having surgery (I found out the following day when returned) did not skip a beat, even though the line was long...he smiled and kept right at it! The next day I met the other assistant and asked "where he was day b4...he said that he had had surgery day b4. They mad a great team...don't loose these guys!The lady breakfast bussers were also where all smiles.
Comment from Hotel Management
16-Jul-2016 by Kodee Walker, Hotel Management
Thank you so much for taking the time to send us feedback, especially positive notes. Our staff truly appreciate the recognition and acknowledgment of their hard work. We hope to see you again if you are in the area!