Ratings based on 1,250 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from SYDNEY, AUSTRALIA

Fantastic Place to Stay with Great Staff!

Posted 2-May-2016
Pros: everything
Cons: nothing
Location: downtown Dallas nearby
we stayed in a double room with suite after a long delayed flight from NYC and it could not have been a better experience. room was very spacious, clean and comfortable. hot buffet breakfast was terrific. pool and Jacuzzi were great. lounge areas bright and comfortable to hang around in, plenty of different places to sit and wait to head out to airport etc. and staff were exceptionally friendly and helpful. loved the free drink at bar and snacks from 5.30-7.30pm "courtesy of the manager". I cannot recommend this hotel highly enough for a couple or family group. and just a quick cab ride (or DART trip if you can work that out) downtown as well.
3 out of 5
by A verified traveller from W.

Our A/C did not work properly. Very uncomfortable

Posted 16-Apr-2016
We told the front desk about the air but when we came back that evening nothing had been done nor were we given an explanation or offered another room.
3 out of 5
by A verified traveller

Nice hotel and location

Posted 7-Apr-2016
We had paid for a king premium room, but upon check in we were told they did not have the room we paid for available. We were put in a queen room for a night and then had to change rooms the next morning. We were never put back in the room that we actually paid for.
4 out of 5
by A verified traveller from perth, australia

Nice hotel, spacious

Posted 5-Apr-2016
I would recommend the hotel,the staff and hotel were lovely. My only downside was the location, there was really nothing (dining, shopping) around it. Or maybe that's just Dallas? Not sure.
Comment from Hotel Management
18-Apr-2016 by s, Hotel Management
Thank you for Review Embassy Suites Management
4 out of 5
by A verified traveller

Business

Posted 5-Apr-2016
Room had a Smoking smell in it. Other than that everything was fine. I would stay there again!
4 out of 5
by A verified traveller

Fairly close to American Airlines Center.

Posted 2-Apr-2016
Hotel may be showing it's age a little, but happy hour and hot breakfast made up for anything else!
Comment from Hotel Management
3-Apr-2016 by Alex G, Hotel Management
Thank you for your review
5 out of 5
by A verified traveller from Dallas, TX

Posted 29-Mar-2016
Great experience! Staff was awesome... Glen the bartender especially, he was an amazing... My friends and I really did enjoy ourselves!
Comment from Hotel Management
3-Apr-2016 by Alex G, Hotel Management
Thank you for your review
4 out of 5
by A verified traveller

Posted 22-Mar-2016
I had a nice stay. The room seemed slightly run down.
Comment from Hotel Management
24-Mar-2016 by Alex G, Hotel Management
Thank you for your review! Next week we will start with the renovation of the hotel and rooms. After big renovation our hotel rooms will have totally new look. Please come and visit us again.
3 out of 5
by A verified traveller from CA

Overrated

Posted 8-Mar-2016
The room smelled like mildew & urine. The phones didn't work, even to call the front desk, so I used my cel phone, only to be continuously hung up on. When I finally got an answer, the desk clerk was rude & told me it was probably my phone. Not wanting to dispute with her, I just asked for room service. Now that was excellent. The omelet man in the morning was rude my first day but when he realized I was going to be around for some days, by day 3, he was super nice. The maids didn't clean my room on Sunday, because when they walked in I said to them (in Spanish) give me 5mins. They never returned.
3 out of 5
by A verified traveller from TX

Ok hotel stay

Posted 1-Mar-2016
Pros: Big rooms
Cons: Breakfast , see above
Came to Dallas to have a fun weekend. Hotel was very busy, pool area too loud and nobody in control on a Saturday night. Please ask guests to get dressed before they show up in the breakfast area. Several people were in the breakfast area in their night clothes, this is ok if you are 2 , not 40.
Comment from Hotel Management
14-Mar-2016 by Alex G, Hotel Management
I am sorry that your stay at the hotel was less than perfect. Please accept our sincerest apologies for any aggravation or inconvenience experienced during your visit.