Ratings based on 313 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Never again

Posted 9-Jan-2017
From check in to check out it was terrible. The reception girl Alex was so rude and not helpful at all. The toilet in our room never flushed and room smelled terrible. Very uncomfortable.
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Best Hilton hotel we have ever stayed in!

Posted 5-Nov-2016
Pros: Evervything was just wonderful, but the room was fantastic. Large suite with king size bed separate living room area with TV and kitchen area , bedroom had TV great pillows and air was controllable.
Cons: The food on the breakfast line was a bit cold and biscuits too hard. All elevators were not working so had to walk around to get one with my husband's oxygen machine.
Location: We were given a discount because we had a dr. appt at Southwestern Medical hospital..call a month before appt.
Comment from Hotel Management
14-Nov-2016 by Hunter, Hotel Management
Thank you for your review. We are glad you chose to stay at our hotel and we are very happy you enjoyed your time with us. We hope you choose to stay with us again next time you are in the Dallas area!
3out of 5
by A verified traveller fromUS

Poor maintenance, nice staff.

Posted 27-Oct-2016
For $300 a night (which was the rate after all taxes and fees), there shouldn't be mold growing the shower soap holder. The phone to reach the front desk in the room shouldn't be completely busted and inoperable. The AC intake vent in the suite shouldn't rattle at a volume where you can't even hear the television (thankfully, I could close the door separating the bedroom and the suite to seal off most of the noise at night). On the plus side, the staff was polite, morning breakfast offering was solid, and food service staff was especially nice. However, the condition and maintenance of the room was disappointing in several particular ways as mentioned above. Also, if you stay here be sure to ask for a room that isn't facing the shipping warehouses on the west side of the building or you'll be subject to the beeping of tractor trailers maneuvering throughout the night. I would not recommend staying here unless in an absolute pinch, or if the rate was significantly lowered.
Comment from Hotel Management
5-Nov-2016 by Hunter, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the condition of the suite. We have just started updating our hotel and will continue to work on improvements over the next couple of months. We hope you will consider staying with us in the future.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Sep-2016
We were pleased with the accommodations and the offering at Happy Hour, and the Breakfast is terrific.
Comment from Hotel Management
21-Oct-2016 by Hunter, Hotel Management
Thank you for your review. We are glad you chose to stay at our hotel and we are very happy you enjoyed your time with us. We hope you choose to stay with us again next time you are in the Dallas area!
5out of 5
Recommended
for Families
by A verified traveller

Great location

Posted 8-Sep-2016
Just a few minutes from everything, but not in the middle of all the congestion of downtown Dallas. Great value and a great place to stay.
Comment from Hotel Management
9-Sep-2016 by Hunter, Hotel Management
Thank you for your comment. We are glad that you enjoyed your stay with us. We hope to have you back again very soon. Safe travels!
2out of 5
by A verified traveller

Staff and facility

Posted 22-Aug-2016
Staff argued with me about my HHOnors and that because I'd booked through expedia would not get Hilton credit. THey are not happy with Expedia selling their rooms and they made that known. I told them they got the room filled and paid either way with a small commission. Not happy with this hotel. It was under renovation. I opened my door to a workman ripping the wall paper off the wall down the whole hallway. This was a terrible two nights stay
Comment from Hotel Management
25-Aug-2016 by Hunter, Hotel Management
I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to make it right.
4out of 5
Recommended
for Everyone
by A verified traveller

Only two things disappointed

Posted 18-Aug-2016
Besides the floor being SUPER sticky in the eating area and bar tender at the manager's reception being less than attentive. The hotel was a good stay. $20 cheaper booking through Expedia than direct with the hotel reservations system
Comment from Hotel Management
23-Aug-2016 by Hunter, Hotel Management
We are sorry you did not enjoy your stay with us. I am sorry that the service was anything less than perfect. We will continue to correct these issues and hope that you would come back to stay with us so that we can make it right.
3out of 5
by A verified traveller fromS

Posted 1-Aug-2016
Unhappy with that my room had lots of roaches had to be moved the key to the new room didn't work had to wait ten minutes on staff who than moved us again to another room and than only offered a free bottle of water.
Comment from Hotel Management
15-Aug-2016 by Hunter, Hotel Management
We are sorry to hear about these issues. We will get this corrected immediately.
5out of 5
Recommended
for Everyone
by A verified traveller

location and spaciousness

Posted 25-Jul-2016
Cons: breakfast was low-budget… a little above a hampton… EXCEPT for the delicious 'cook to order' station
Location: good location… great access to downtown Dallas and the popular areas.
Easy to get in and out. rooms were the spaciousness i typically expect of an embassy
Comment from Hotel Management
by Hunter, Hotel Management
We are sorry you did not enjoy your stay with us. I am sorry that the service was anything less than perfect. We will continue to correct these issues and hope that you would come back to stay with us so that we can make it right.
1out of 5
by A verified traveller fromhouston

Not

Posted 24-Jun-2016
I think that to be a hotel where people come from many sides deverian to offer services equally and not discriminate a Hispanics guest
Comment from Hotel Management
by hunter, Hotel Management
I am sorry to hear that the services were anything less than perfect during your stay with us.