Ratings based on 1,321 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Great location

Posted 8-Sep-2016
Just a few minutes from everything, but not in the middle of all the congestion of downtown Dallas. Great value and a great place to stay.
Comment from Hotel Management
9-Sep-2016 by Hunter, Hotel Management
Thank you for your comment. We are glad that you enjoyed your stay with us. We hope to have you back again very soon. Safe travels!
2out of 5
by A verified traveller

Staff and facility

Posted 22-Aug-2016
Staff argued with me about my HHOnors and that because I'd booked through expedia would not get Hilton credit. THey are not happy with Expedia selling their rooms and they made that known. I told them they got the room filled and paid either way with a small commission. Not happy with this hotel. It was under renovation. I opened my door to a workman ripping the wall paper off the wall down the whole hallway. This was a terrible two nights stay
Comment from Hotel Management
25-Aug-2016 by Hunter, Hotel Management
I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to make it right.
4out of 5
by A verified traveller

Only two things disappointed

Posted 18-Aug-2016
Besides the floor being SUPER sticky in the eating area and bar tender at the manager's reception being less than attentive. The hotel was a good stay. $20 cheaper booking through Expedia than direct with the hotel reservations system
Comment from Hotel Management
23-Aug-2016 by Hunter, Hotel Management
We are sorry you did not enjoy your stay with us. I am sorry that the service was anything less than perfect. We will continue to correct these issues and hope that you would come back to stay with us so that we can make it right.
3out of 5
by A verified traveller fromS

Posted 1-Aug-2016
Unhappy with that my room had lots of roaches had to be moved the key to the new room didn't work had to wait ten minutes on staff who than moved us again to another room and than only offered a free bottle of water.
Comment from Hotel Management
15-Aug-2016 by Hunter, Hotel Management
We are sorry to hear about these issues. We will get this corrected immediately.
5out of 5
by A verified traveller

location and spaciousness

Posted 25-Jul-2016
Cons: breakfast was low-budget… a little above a hampton… EXCEPT for the delicious 'cook to order' station
Location: good location… great access to downtown Dallas and the popular areas.
Easy to get in and out. rooms were the spaciousness i typically expect of an embassy
Comment from Hotel Management
by Hunter, Hotel Management
We are sorry you did not enjoy your stay with us. I am sorry that the service was anything less than perfect. We will continue to correct these issues and hope that you would come back to stay with us so that we can make it right.
1out of 5
by A verified traveller fromhouston

Not

Posted 24-Jun-2016
I think that to be a hotel where people come from many sides deverian to offer services equally and not discriminate a Hispanics guest
Comment from Hotel Management
by hunter, Hotel Management
I am sorry to hear that the services were anything less than perfect during your stay with us.
3out of 5
by Amy

Posted 18-Jun-2016 on Hotels
Comment from Hotel Management
20-Jun-2016 by Hunter, Hotel Management
Thank you for choosing to stay at our hotel. Hope to see you agian
4out of 5
by regis

Posted 15-Jun-2016 on Hotels
Comment from Hotel Management
20-Jun-2016 by Hunter, Hotel Management
Thank you for staying with us.
5out of 5
by Gina fromHouston

4 1/2

Posted 12-Jun-2016 on Hotels
The staff was pleasant except when I called prior to coming I had to wait 30 minutes to speak to somebody. And the breakfast is free but the flow is confusing
Comment from Hotel Management
20-Jun-2016 by Hunter, Hotel Management
Thank you for staying with us. Sorry that the breakfast flow was not up to par. We will work on getting this issue fixed.
5out of 5
by Melissa fromAustin

Nice Hotel

Posted 10-Jun-2016 on Hotels
It was pleasant, they were nice to work with and even moved me when a party in the first floor was too loud.
Comment from Hotel Management
15-Jun-2016 by Hunter, Hotel Management
Sorry about the noisy party. Thank you for your review. We are glad you chose to stay at our hotel and we are very happy you enjoyed your time with us. We hope you choose to stay with us again next time you are in the Dallas area!