Ratings based on 1,345 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

nice hotel, comfortable, good location

Posted 14-Feb-2017
second time staying here, I like the hotel, the front desk could be a bit nicer, the breakfast made to order is ok, nothing special as each day had a separate cook and neither of them took care or prise in their work.
Comment from Hotel Management
15-Feb-2017 by Hunter, Hotel Management
Thank you for your comment. We are glad that you enjoyed your stay with us. We hope to have you back again very soon. Safe travels!
1out of 5
by A verified traveller

Never again

Posted 9-Jan-2017
From check in to check out it was terrible. The reception girl Alex was so rude and not helpful at all. The toilet in our room never flushed and room smelled terrible. Very uncomfortable.
Comment from Hotel Management
20-Jan-2017 by Hunter, Hotel Management
We are sorry you did not enjoy your stay with us. I am sorry that the service was anything less than perfect. We will continue to correct these issues and hope that you would come back to stay with us so that we can make it right.
4out of 5
Recommended
for Everyone
by A verified traveller

Good

Posted 20-Nov-2016 on Orbitz
Really enjoyed my stay and it was a good experience!
Comment from Hotel Management
23-Nov-2016 by Hunter, Hotel Management
Thank you for your review. We are glad you chose to stay at our hotel and we are very happy you enjoyed your time with us. We hope you choose to stay with us again next time you are in the Dallas area!
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Best Hilton hotel we have ever stayed in!

Posted 5-Nov-2016
Pros: Evervything was just wonderful, but the room was fantastic. Large suite with king size bed separate living room area with TV and kitchen area , bedroom had TV great pillows and air was controllable.
Cons: The food on the breakfast line was a bit cold and biscuits too hard. All elevators were not working so had to walk around to get one with my husband's oxygen machine.
Location: We were given a discount because we had a dr. appt at Southwestern Medical hospital..call a month before appt.
Comment from Hotel Management
14-Nov-2016 by Hunter, Hotel Management
Thank you for your review. We are glad you chose to stay at our hotel and we are very happy you enjoyed your time with us. We hope you choose to stay with us again next time you are in the Dallas area!
5out of 5
by A verified traveller

Posted 30-Oct-2016 on Hotels
Comment from Hotel Management
5-Nov-2016 by General Manager, Hotel Management
Thank you for your review. We are glad you chose to stay at our hotel and we are very happy you enjoyed your time with us. We hope you choose to stay with us again next time you are in the Dallas area!
3out of 5
by A verified traveller fromUS

Poor maintenance, nice staff.

Posted 27-Oct-2016
For $300 a night (which was the rate after all taxes and fees), there shouldn't be mold growing the shower soap holder. The phone to reach the front desk in the room shouldn't be completely busted and inoperable. The AC intake vent in the suite shouldn't rattle at a volume where you can't even hear the television (thankfully, I could close the door separating the bedroom and the suite to seal off most of the noise at night). On the plus side, the staff was polite, morning breakfast offering was solid, and food service staff was especially nice. However, the condition and maintenance of the room was disappointing in several particular ways as mentioned above. Also, if you stay here be sure to ask for a room that isn't facing the shipping warehouses on the west side of the building or you'll be subject to the beeping of tractor trailers maneuvering throughout the night. I would not recommend staying here unless in an absolute pinch, or if the rate was significantly lowered.
Comment from Hotel Management
5-Nov-2016 by Hunter, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the condition of the suite. We have just started updating our hotel and will continue to work on improvements over the next couple of months. We hope you will consider staying with us in the future.
3out of 5
by A verified traveller

Posted 18-Oct-2016 on Hotels
Not a 200 a night room
Comment from Hotel Management
21-Oct-2016 by General Manager, Hotel Management
We are sorry you did not enjoy your stay with us. I am sorry that the service was anything less than perfect. We will continue to correct these issues and hope that you would come back to stay with us so that we can make it right.
4out of 5
by A verified traveller

Posted 17-Oct-2016 on Hotels
Comment from Hotel Management
21-Oct-2016 by General Manager, Hotel Management
Thank you for your comment. We are glad that you enjoyed your stay with us. We hope to have you back again very soon. Safe travels!
4out of 5
by A verified traveller

Posted 17-Oct-2016 on Hotels
I booked a room with two double beds and a sofa couch. when we arrived they said they did not have a room with the sofa bed. I told them I booked one and the reply was when you book with a third party you may and may not get what you ask for. after unfortunately throwing a little fit, they found one with a sofa bed. horrible customer service
Comment from Hotel Management
21-Oct-2016 by General Manager, Hotel Management
Thank you for your review. We are glad you chose to stay at our hotel and we are very happy you enjoyed your time with us. We hope you choose to stay with us again next time you are in the Dallas area!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Sep-2016
We were pleased with the accommodations and the offering at Happy Hour, and the Breakfast is terrific.
Comment from Hotel Management
21-Oct-2016 by Hunter, Hotel Management
Thank you for your review. We are glad you chose to stay at our hotel and we are very happy you enjoyed your time with us. We hope you choose to stay with us again next time you are in the Dallas area!