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Reviews of Element Dallas Fort Worth Airport North

3 out of 5
Element Dallas Fort Worth Airport North
3550 W. IH 635, Irving, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth, St. Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great amenities for the price. Awesomely useful room with king bed and small kitchen
Stayed 2 nights in Apr 2024

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the airport for getting out of town after the eclipse! Free shuttle to airport and anywhere within 3 miles.
Stayed 3 nights in Apr 2024

6/10 Okay

Travis

Business traveller
Liked: Amenities
Disliked: Cleanliness
The room I was in smelled like mold and the shower leaked on the floor so much. The ceiling in the shower was peeling and you could also see mold within the silicon caulk around the shower and floors and molds behind the peeling paint. It is not worth the price they are charging in my opinion. A motel 6 is better and cheaper….
Stayed 1 night in Apr 2024

10/10 Excellent

Mike Yik, DALLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location. Friendly staffs.
Stayed 2 nights in Mar 2024

6/10 Okay

Bridget

Travelled with partner
Liked: Staff & service
The linen was very dingy and unclean. The furniture was dirty. The linen needs to be thrown in the garbage. Julia at the front desk was Awesome.
Stayed 3 nights in Mar 2024
Response from Calvin Sharp DOSM on Mar 27, 2024
I am so sorry to hear about this. Did you let anyone know about your issues during your stay? I didn't see any complaints logged. I will let Judy know you enjoyed her customer service.

10/10 Excellent

Thea Renate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
It was an overall a great experience.
Stayed 12 nights in Feb 2024
Response from Calvin Sharp DOSM on Mar 27, 2024
Thank you for staying with us! We hope you enjoyed your stay and would love to host you again in the near future.

10/10 Excellent

Pui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Calvin Sharp DOSM on Mar 27, 2024
Thank you so much for staying with us! We do hope to host you again in the near future!

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel had a musty smell in the hallways and in the room. The window sill had rust stains that had not been cleaned who knows in how long. The bathroom room had scuffs and shower looked like it had not been cleaned due to dark stains on the shower basin. The mattress was uncomfortable you can almost feel the springs. Tge only good thing was tge lady working the breakfast buffet, she was so kind.
Stayed 1 night in Feb 2024
Response from Calvin Sharp DOSM on Mar 27, 2024
I am so sorry to hear about your experience I was able to pinpoint which room you stayed and have instructed housekeeping and maintenance team to go and take care of issues present in the room. I hope you give us an opportunity to host you again in the future!

10/10 Excellent

Jeanni

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is old. Safe. Nothing special. Price fits the quality.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located.
Stayed 1 night in Dec 2023

8/10 Good

Alok

Business traveller
Liked: Staff & service
Overall average experience. This property need more cleaning in the corridors and instruct the staff to put clean dishes and pots. Breakfast also needs improvement.
Stayed 4 nights in Jan 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Pui

Stayed 1 night in Jan 2024

10/10 Excellent

Terri

Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The lobby and common areas were nice. Easy location to get to. The room was clean except for the furniture. The couch & chair had stains. The window also had a huge puddle of water under it.
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Joan

Liked: Cleanliness, property conditions & facilities
Nice Airport Hotel
Stayed 1 night in Jan 2024

10/10 Excellent

CLARA INES

Stayed 1 night in Jan 2024
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again in the near future!

10/10 Excellent

Adrianna

Stayed 3 nights in Nov 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again in the near future!

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. We will return if we are ever flying into DFW again. The staff was so nice. And the free 24 hour shuttle within a 3 mile radius was a lifesaver to get to and fromnthe aorport as well as to gonoit to dinner. Lots of food options are also availabile right next door too. Comolimentsry breakfast was good too. Our onlynissue was that we had robswitch rooms due to the AC not working in two rooms.
Stayed 1 night in Dec 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
I am so sorry that you experienced and issue! We do hope you allow3 us to host you again in the near future.

10/10 Excellent

Benedicto

Stayed 1 night in Dec 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again in the near future!

10/10 Excellent

Cecilia G

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Calvin Sharp DOSM on Mar 27, 2024
Thank you so much for staying with us! We look forward to hosting you again!

8/10 Good

Nick

Stayed 1 night in Dec 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again in the near future!

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again in the near future!

10/10 Excellent

Sergius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, right after I made a reservation, I called to the hotel with request for shuttle..A representative told me that bus will be there in a 20 minutes at the most..Honestly,I didn’t take that as a confirmation,since I know how does it work in DFW..It was very pleasant surprise when we see the bus in 15 minutes..The hotel’s front desk employee was very patient and very nice explaining to us were we should be..When we arrived to hotel the same gentleman in the most pleasant and professional way lead us through checking in process within a minute.. Because of him we definitely felt very welcomed..
Stayed 1 night in Dec 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again in the near future! I will pass this to the shuttle team and GM. Thank you so much for your kind words.

2/10 Terrible

MARIO EDUARDO

Stayed 3 nights in Dec 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, room was very clean, and staff was friendly.
Stayed 2 nights in Nov 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again in the near future!

10/10 Excellent

April

Stayed 1 night in Nov 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again in the near future!

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We visited for a getaway out of town for the weekend. The hotel was very easy to find and get to. A lot of restaurants within walking distance. Check in was good but not fantastic. The room was clean with only minor issues. The property is starting to get to the point of a little fixing up but is still acceptable. Although I recommend the property, we will probably try to check out some others in the vicinity next time.
Stayed 2 nights in Nov 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again in the near future!

10/10 Excellent

adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when away from home.
Stayed 2 nights in Nov 2023
Response from Calvin Sharp DOSM on Jan 13, 2024
Thank you so much for staying with us! We look forward to seeing you again in the near future!

6/10 Okay

Felicia

Travelled with family, Travelled with pets
This place was clean, the staff was friendly and room was nice; however the temperature on the second floor was uncomfortably warm. If you stay here, stay on the first floor.
Stayed 2 nights in Nov 2023
Response from Management on Nov 15, 2023
Thank you for the feedback. We will address this with the appropriate team members.

2/10 Terrible

Ernest

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 15, 2023
Thank you.

8/10 Good

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 15, 2023
Thank you!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, easy check in, great staff, and walking distance to restaurants.
Stayed 1 night in Nov 2023
Response from Management on Nov 15, 2023
Thanks!

2/10 Terrible

josh

Stayed 3 nights in Nov 2023
Response from Management on Nov 15, 2023
We appreciate the review.

10/10 Excellent

Stella

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I loved the WiFi
Stayed 12 nights in Oct 2023
Response from Management on Nov 15, 2023
Thanks for the review!!

6/10 Okay

Hilda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is fine. Customer service horrible, as well as shuttle service from airport. We waited 1 hour and 20 minutes for the shuttle bus. After calling the hotel six times, Jack the receptionist’s response was “you have other transportation options like a taxi or Uber. Not fair. They advertise to have free shuttle transportation 24/7. Will never stay at this place again.
Stayed 1 night in Nov 2023
Response from Management on Nov 15, 2023
Thank you for the feedback. We will address this internally.

10/10 Excellent

Aramis Cosme

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Management on Nov 15, 2023
Thanks!

10/10 Excellent

Angel

Good value.
Stayed 2 nights in Nov 2023
Response from Management on Nov 15, 2023
Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Management on Nov 15, 2023
Thank you!

8/10 Good

LaMonte

Business traveller
Liked: Amenities
Centrally located and easy access to the highway and shopping
Stayed 1 night in Oct 2023
Response from Management on Nov 15, 2023
Thanks!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived after midnight and our shuttle was very nice and polite. The front desk was cheerful and very helpful. We will definitely stay here again
Stayed 1 night in Oct 2023
Response from Management on Nov 15, 2023
We're glad you enjoyed your stay!

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently close to the airport.
Response from Management on Nov 15, 2023
Thank you for the review!

10/10 Excellent

bongseok

Stayed 10 nights in Oct 2023
Response from Management on Nov 15, 2023
Thanks!

4/10 Poor

Lizzette

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Nov 15, 2023
Thank you for the feedback.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, would stay here again
Stayed 1 night in Oct 2023
Response from Management on Nov 15, 2023
We look forward to having you back!

10/10 Excellent

Praveen

Stayed 8 nights in Jun 2023
Response from Management on Nov 15, 2023
Thank you for the review.