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Reviews of DoubleTree by Hilton Dallas - Campbell Centre

4 out of 5
DoubleTree by Hilton Dallas - Campbell Centre
8250 N Central Expy, Dallas, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1004 reviews" "
Rating 8 - Good. 218 out of 1004 reviews" "
Rating 6 - Okay. 82 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 50 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Patty

Liked: Staff & service
I booked this property because it is close to SMU and I thought a dependable brand. The stay was ok but I wouldn’t return. The room was too warm and turning down the temp did not help. The room was dark which I assumed was to hide the fact the room needed updating or maybe cleanliness issues. The towels were like sandpaper.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Mar 2024
Response from A Baxter, GM on Apr 16, 2024
We look forward to having you back.

6/10 Okay

Jack, North Merrick

Travelled with family
Liked: Cleanliness
Our room could benefit from better lighting at the door/closet area. We had to turn the light on in the bathroom when using the closet. The bathroom vanity was dated and the shower water pressure was low. The room did have a safe but no microwave. The hotel is mediocre and could benefit from some improvements.
Stayed 3 nights in Apr 2024
Response from A Baxter, GM on Apr 10, 2024
Thank you for your feedback. We always appreciate hearing from our guests.

10/10 Excellent

Kiersten

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access for business travel around Dallas. Options for food nearby. The staff was friendly and helpful.
Stayed 3 nights in Apr 2024
Response from A Baxter, GM on Apr 8, 2024
Thank you for sharing your experience. We are happy you enjoyed your stay.

10/10 Excellent

Stephanie, Prosper

Business traveller
Very impressed. My new fav for the area when in town for work
Stayed 1 night in Apr 2024
Response from A Baxter, GM on Apr 8, 2024
Thank you so much for your kind words. We look forward to having you back soon.

8/10 Good

Montse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the proximity to shopping, my only complexing is the bathrooms that could be renovated.
Stayed 2 nights in Apr 2024
Response from A Baxter, GM on Apr 8, 2024
Thank you for your feedback.

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for condition and location
Stayed 1 night in Apr 2024
Response from A Baxter, GM on Apr 8, 2024
We appreciate your feedback. Please come visit again soon.

10/10 Excellent

Rose

Stayed 1 night in Jan 2024
Response from A Baxter, GM on Apr 8, 2024
Thank you!

8/10 Good

Nadeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean
Stayed 1 night in Mar 2024
Response from A Baxter, GM on Apr 3, 2024
Thank you for sharing your feedback.

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a good price for location near top golf and shopping. Ima bit stuffy in the room and hallways.
Stayed 2 nights in Mar 2024
Response from A Baxter, GM on Apr 1, 2024
Thank you for your feedback. We hope you'll visit again the next time in our area.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable! I would stay here again
Stayed 3 nights in Mar 2024
Response from A Baxter, GM on Mar 29, 2024
Thanks for your feedback. We are happy you enjoyed your stay.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 1 night in Mar 2024
Response from A Baxter, GM on Mar 29, 2024
We look forward to seeing you again.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was friendly and attentive to needs. Bed was comfortable and room was quiet. Nice place to stay.
Stayed 1 night in Mar 2024
Response from A Baxter, GM on Mar 28, 2024
Thank you for your nice comments. We are glad you enjoyed your stay.

4/10 Poor

Andy

Stayed 3 nights in Mar 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel because of the proximity to shopping and restaurants while shopping. Liked the availability of garage parking because of threatening severe weather. Disliked the fact that the lamp between the beds didn’t work correctly. The staff was not informed by Expedia that we amended our stay and locked us out of our room. Fortunately a manager was available to check records and reissue new key cards. If we were to stay in the future, I would want to be on a higher floor because of train noise.
Stayed 2 nights in Mar 2024
Response from A Baxter, GM on Mar 25, 2024
Thank you for your feedback. We are happy to read that you enjoyed your stay and apologize for the issues you experienced.

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good location to Northpark shopping and restaurants.
Stayed 1 night in Mar 2024
Response from A Baxter, GM on Mar 18, 2024
Thank you for your feedback. We are happy you enjoyed your stay.

10/10 Excellent

Gilbert

Travelled with family and small children
Hotel was clean staff was great and the the 11th floor was beautiful a lot of parking space.
Stayed 2 nights in Mar 2024
Response from A Baxter, GM on Mar 12, 2024
Thank you for your comments. We are happy to see that you enjoyed your stay. Please visit again when you are in our area.

10/10 Excellent

Joanna

Elevators were fast 👌
Stayed 2 nights in Mar 2024
Response from A Baxter, GM on Mar 12, 2024
Thank you for taking the time to comment on your stay. We are thankful you enjoyed our elevators. Please come ride them again soon.

6/10 Okay

Timothy

Business traveller
Disliked: Property conditions & facilities
For the price the hotel was not up to par, it was old and rundown. Not the caliber of other Double Tree Hiltons. My wife stayed here earlier and had the same thoughts, and she was surprised I stayed here. Never again at the near $300 a night rate.
Stayed 1 night in Mar 2024
Response from A Baxter, GM on Mar 12, 2024
Thank you for your feedback. We apologize that your stay did not meet your expectations. If we can ever be of assistance during future trips to Dallas please don't hesitate to let us know.

6/10 Okay

VENKATESHA

Business traveller
Liked: Cleanliness, staff & service
Good place, but needs some work. The views from your room can significantly vary depending on the room, and that needs to be made clear prior to booking, so that we can decide if we want to upgrade or not. Hotel room needs some repairs.
Stayed 2 nights in Feb 2024
Response from A Baxter, GM on Feb 26, 2024
Thank you for your feedback. We hope you will visit again.

10/10 Excellent

Brila

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views
Stayed 2 nights in Feb 2024
Response from A Baxter, GM on Feb 26, 2024
We agree the views are pretty amazing. Please visit again soon when you are in our area.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, staff was helpful, and rooms were nice and clean
Stayed 1 night in Feb 2024
Response from A Baxter, GM on Feb 26, 2024
Thank you for your feedback. We are happy you enjoyed your stay.

4/10 Poor

Geffery

Stayed 2 nights in Feb 2024
Response from A Baxter, GM on Mar 25, 2024
Thank you for taking the time to rate your stay.

2/10 Terrible

Jon

When we checked into our room, it had barbells, free weights, a stationary bike and half of the floor was dedicated to exercise. It was absolutely not what we had reserved. As a Hilton Honors member, I thought we would be treated better than that. The manager said they had no other rooms for us. We checked out and went to a different hotel!
Stayed 1 night in Feb 2024
Response from A Baxter, GM on Feb 19, 2024
Thank you for your feedback. We apologize for not having your preferred room type available when you arrived. We hope you will give us another opportunity in the future.

6/10 Okay

Victoria

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower drain was clogged and the tub would fill up while taking a shower. Water didn’t get hot, maintenance said it was a boiler issue and it was fixed but never got hot after it was “fixed”. Everything else was okay but just a very average stay.
Stayed 1 night in Feb 2024
Response from A Baxter, GM on Feb 19, 2024
Thank you for taking the time to comment on your stay. We apologize for the issues you experienced in your room. We hope that you will consider us again the next time you are in our area.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from A Baxter, GM on Feb 19, 2024
It looks like you enjoyed your stay. Please come visit again soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for my purposes. The staff was efficient and nice.
Stayed 1 night in Feb 2024
Response from A Baxter, GM on Feb 14, 2024
Thanks for the feedback. We are excited that you enjoyed your stay.

10/10 Excellent

Jasmin M

Stayed 2 nights in Feb 2024
Response from A Baxter, GM on Mar 25, 2024
Thank you for taking the time to rate your stay. We hope you'll visit again.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the highway.
Stayed 2 nights in Feb 2024
Response from A Baxter, GM on Feb 12, 2024
Thank you for your feedback.

10/10 Excellent

Sahil

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from A Baxter, GM on Feb 12, 2024
Thank you for sharing your feedback. Please visit again soon.

8/10 Good

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff were very accommodating. Grab and go items were a bit pricey but overall a great experience at Double Tree.
Stayed 2 nights in Feb 2024
Response from A Baxter, GM on Feb 12, 2024
We appreciate you commenting on your stay. We hope you'll visit again soon.

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything about our stay… Such a beautiful hotel… would recommend to all…
Stayed 1 night in Jan 2024
Response from A Baxter, GM on Feb 5, 2024
Thank you for sharing your feedback. We are happy you enjoyed your stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room - shower was a little dirty
Response from A Baxter, GM on Jan 30, 2024
We are happy you enjoyed the room. We apologize for the shower issue.

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Jan 2024
Response from A Baxter, GM on Jan 25, 2024
Thank you for your feedback. We are happy you enjoyed your stay.

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2023
Response from A Baxter, GM on Jan 24, 2024
It looks like you enjoyed your stay. We hope to see you again soon.

8/10 Good

Billy Ray

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was nit but slightly dated. We had issues with our heat in the room sich could not be fixed and was moved to another room. The staff however were accommodating and worked hard to make up for where the hotel fell short.
Stayed 2 nights in Jan 2024
Response from A Baxter, GM on Jan 22, 2024
Thank you for your feedback. We apologize for the issues with the heat in your room however happy you found the team accommodating when the issue was reported. Please come visit again.

4/10 Poor

Sherri

Liked: Cleanliness, staff & service, room comfort
Only 1 mirror in the room, room was very dark, and in our opinion need better security
Stayed 3 nights in Jan 2024
Response from A Baxter, GM on Jan 15, 2024
Thank you for your feedback. We hope you'll consider us again when you are back in our area.

10/10 Excellent

CARLOS

Stayed 1 night in Jan 2024
Response from A Baxter, GM on Jan 30, 2024
Thank you for rating your stay!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from A Baxter, GM on Jan 8, 2024
Thank you for the 10!

10/10 Excellent

Woiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from A Baxter, GM on Jan 15, 2024
Thank you for taking the time to rate your stay.

4/10 Poor

Jeff

Liked: Cleanliness, property conditions & facilities
The tv in the room is located on wall at a 90° angle and does not pull out to angle or face bed. Very poor layout to watch tv from the bed.
Stayed 3 nights in Dec 2023
Response from A Baxter, GM on Jan 4, 2024
Thank you for your feedback. We will look to address this during our next room refresh. Please come visit again soon.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great experience, good location
Stayed 1 night in Dec 2023
Response from A Baxter, GM on Jan 4, 2024
We are happy your enjoyed your stay and found the location to be convenient.

10/10 Excellent

Louis

Travelled with family
Liked: Amenities
Thank you and great cookies!!!
Stayed 2 nights in Dec 2023
Response from A Baxter, GM on Jan 2, 2024
Thank you for your feedback. We are happy you enjoyed your stay and our great cookies.

8/10 Good

Jose

Stayed 1 night in Dec 2023
Response from A Baxter, GM on Dec 29, 2023
Thank you!

2/10 Terrible

Paul

Stayed 3 nights in Dec 2023
Response from A Baxter, GM on Jan 19, 2024
We apologize that you didn't have a better stay. If there is anything that we can address for you, please don't hesitate to give us a call.

10/10 Excellent

Donald

Stayed 4 nights in Dec 2023
Response from A Baxter, GM on Dec 28, 2023
We are happy to see that you enjoyed your stay.

10/10 Excellent

CARLOS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, enjoyed
Stayed 1 night in Dec 2023
Response from A Baxter on Dec 28, 2023
Thank you for your positive rating.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice holiday!
The hotel was in close proximity to family and attractions. We went to the arboretum. The room was clean, so comfortable, and spacious. I love the crabtree and evelyn products!
Stayed 3 nights in Dec 2023
Response from A Baxter, GM on Dec 18, 2023
Thank you so much for your feedback. We are thrilled you enjoyed your stay and the location of the hotel. Please visit again the next time you are in our area.

2/10 Terrible

Jose

Stayed 1 night in Dec 2023
Response from A Baxter, GM on Dec 18, 2023
Thank you for taking the time to rate your stay. It looks like it didn't go well but without any feedback we don't know how we could have done better. If you would like to share details please feel free to give us a call.

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Solid place to stay. The cookies are amazing!
Stayed 1 night in Dec 2023
Response from A Baxter, GM on Jan 25, 2024
We are glad you enjoyed your stay and the cookies. Please come visit again soon.