Reception

Reviews of Super 8 by Wyndham Dallas Love Field Airport

3 out of 5

Reviews

5.6
Rating 10 - Excellent. 189 out of 1003 reviews" "
Rating 8 - Good. 195 out of 1003 reviews" "
Rating 6 - Okay. 158 out of 1003 reviews" "
Rating 4 - Poor. 127 out of 1003 reviews" "
Rating 2 - Terrible. 334 out of 1003 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Laura-beth

Business traveller
All in all the property was well kept I did have a few roaches in my room. There’s a lot of security measures like you can’t get in the front door without a key card.
Stayed 1 night in Apr 2024

2/10 Terrible

deon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty, room was not clean kids was loud with playing in hall way on second floor , front desk clerk was rude and unwelcoming made me feel very uncomfortable ,funds has not been returned as of yet , management should do something about this totally unacceptable
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Travelled with family, Business traveller
Liked: Staff & service
Good for the price if you are not to picky
Stayed 1 night in Apr 2024

2/10 Terrible

KeLacia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The foreign lady that works at the front was very rude and vague. I tried to be civilized and professional while talking about the issue I had at the facility but I’ll never book here again. They can go to hell as long as their “policies”. Very unprofessional staff and y’all can do a lot better
Stayed 1 night in Apr 2024

2/10 Terrible

Craig

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My toilet wasn’t working and when I informed the clerk she told there was nothing that could be done and that if I moved rooms I would have to pay extra. No came to fix my toilet til Sunday morning after being there since Friday evening and no I’m not stretching the truth. There was roaches in the room that I complained about and was met with a “what you want me to do” This is a guaranteed no-no for a return stay…
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 19, 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Roberto

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 19, 2024
Hi Roberto,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Ibrahim

Travelled with family
Disliked: Cleanliness, amenities
There was no hot water in the bathroom. It was dirty and dusty. Bad experience
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 19, 2024
Hi Ibrahim,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Sulma, Baytown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service clean nicely decorated
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Good

Eric

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Property under construction and crew left the elevator, stairwell and hallway a dirty dusty mess.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Eric,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Mike

Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Mike,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Excellent

Pedro D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice excellent
Stayed 4 nights in Mar 2024

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
One side nothing works the other side is new but smells terrible.
Stayed 3 nights in Mar 2024

8/10 Good

tia

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Still waiting on my Onekey points adter checkout
Stayed 5 nights in Mar 2024

10/10 Excellent

tia

Travelled with family and small children
Disliked: Amenities
Good
Stayed 6 nights in Mar 2024

10/10 Excellent

Marcos

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Raven

Disliked: Cleanliness
No breakfast, pool closed.. False claims
Stayed 3 nights in Mar 2024

2/10 Terrible

MaKayla

Disliked: Staff & service, property conditions & facilities
The carpet in the room is so dirty and disgusting. It honestly looks like a crime scene on the floor. Paid for the night and checked out because the floors were so nasty and the entire room smelled like a pack of cigarettes even though we had a non smoking room. I called the front desk to ask if they could switch our room due to the extremely dirty floor and they said they didn’t have any more rooms for the night.
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. We will try our best meet your expectations in the future.

8/10 Good

Angel Adriano

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Rizwan

Stayed 1 night in Mar 2024

4/10 Poor

Karen

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
While traveling with 3 kids, they put us in a room with no tv. The phone didn’t work, stains on the carpet, didn’t even have coffee ready by 7 am. I guess it’s true, you get what you pay for. Beds were comfortable though.
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
We are so sorry for the inconvenience. We will try our best meet your expectations in the future.

2/10 Terrible

Eddie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1) They never said the property was under construction when we booked. 2) The room we got was on the 3rd floor with all the construction and no A/C. 3) The room we got was PreOccupied, someones stuff was in the room.4) When we got another room on 2nd floor the key didnt work, went back 2x before key worked. 5) Shower head was clogged and drippy with hardly no pressure and the towels were scratchy. when we asked for more towels, they said they were all the same and thats all they had. 6) The next evening after we got back from activities, our keys didnt work again. We went back 3x before key worked again...Over all, the worst experience at a hotel, with the worst customer service ever!! and They asked for $100 deposit which was not stated or required, when we booked room...
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. We will try our best meet your expectations in the future.

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024

2/10 Terrible

Maraely

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Antoinette

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
In my room, the AC unit didn't work, and I smelled gas coming from it, the Telephone didn't work, and I heard a banging from the Ice machine all night and it didn't have free breakfast.
Stayed 4 nights in Feb 2024
Response from MG on Mar 6, 2024
We are so sorry for the inconvenience. We will try our best to resolve the issues you had with the room.

2/10 Terrible

Jesus

Stayed 1 night in Feb 2024

2/10 Terrible

Ashley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Don’t waste your money. This place is gross and the staff is very rude. Expedia says breakfast included but they don’t serve breakfast. We weren’t given a time for breakfast when we checked in so we attempted to call from the phone in the room. It was broken and we couldn’t hear anything. When we used our cellphone to call and ask the lady at the front desk was very rude and loud stating she already told us over the phone the first time we called. She also hung up on us. I would not waste my time on this place. There’s better options and maybe their staff aren’t rude and stupid.
Response from MG on Mar 6, 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. We will try our best meet your expectations in the future.

2/10 Terrible

Emmanuel, El Paso

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bad smell and roaches where coming out off sink did not stay and was still charge for one night
Stayed 3 nights in Jan 2024

2/10 Terrible

Jamee

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Would not stay here the days we where supposed to stay the hotel smelled
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Jamee, it's regrettable to read your comments about the unpleasant odor you encountered during your planned stay. Ensuring a refreshing ambiance for our guests is of paramount importance. We'll make certain to check into this. We hope you will reconsider visiting us again.

10/10 Excellent

Kamlesh, Westmont

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed staying at This Hotel.. Highly Recommended.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Kamlesh, it's delightful to hear that you enjoyed your recent stay at the OYO Townhouse Dallas Love Field Airport. We're thrilled that you would recommend us to others. We appreciate your feedback and look forward to welcoming you back soon.

6/10 Okay

Johnny

Business traveller
Disliked: Room comfort
It was ok. The clerks were hit or miss. FYI, to MGMT,we are the paying customers your not doing me any favors letting me stay here
Stayed 7 nights in Dec 2023
Response from Customer Service on Jan 8, 2024
Johnny, thank you for sharing your feedback. We're sorry to hear about your inconsistent experience with our team members. Please know, the primary aim of our colleagues is to provide welcoming and attentive service to valued guests such as yourself. Your comments will assist us in carrying out necessary improvements. We do appreciate your patronage and hope for a chance to enhance your next stay with us.

2/10 Terrible

Jobe

Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 8, 2024
Jobe, we see you've left a rating without any feedback. It would truly aid us in improving our services if you share more concrete experiences or concerns you may have had during your stay. We value your opinion, and we are always here to listen and make adjustments based on our guest feedback.

10/10 Excellent

Candice, Tyler

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean. The hotel staff was very helpful and friendly. I love that the coffee bar was available 24/7. The lobby and lounge area was comfy and quiet.
Stayed 7 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Candice, it's wonderful to hear your experience at the OYO Townhouse Dallas Love Field Airport was pleasant. We appreciate your kind words about our pristine rooms, our dedicated team members, and our 24/7 coffee bar. Our comfy and tranquil lobby and lounge area are indeed ideal spots to relax! We're grateful for the time you took to share your impressions and hope to see you again soon.

4/10 Poor

Truong

Stayed 2 nights in Dec 2023

2/10 Terrible

Solo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The exterior of the property looked nice, once I entered I immediately got the smell of weed. The room I was staying in had chipped paint on the walls, the sofa was missing cushion covers, hair in the tub.
Response from Customer Service on Jan 13, 2024
Solo, we regret to hear about your experience. Issues with odors and room cleanliness are typically not the norm at our establishment. We understand there were some aspects of your room that didn't meet your expectations. Our team will look into these matters, ensuring all rooms provide a comfortable and pleasing environment. Thank you for your feedback, as it helps us improve.

4/10 Poor

Nicasio

Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for sharing your feedback, Nicasio.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

2/10 Terrible

Cathy

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Thank you for sharing your feedback, Cathy.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Keith

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Thanks for the amazing rating, Keith!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at OYO Townhouse Dallas Love Field Airport!

10/10 Excellent

Changhee

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Changhee, thank you for choosing OYO Townhouse Dallas Love Field Airport. We're delighted to know we met your expectations and appreciate your high rating. We aim to provide a great experience for our guests and your feedback encourages us to continue doing so. We look forward to welcoming you back.

6/10 Okay

Binde

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Binde, thank you for taking the time to leave a rating for your experience with us. We hope your future visits are filled with nothing but positive experiences. Safe travels!

2/10 Terrible

Hannah

Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Carlos

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were dirty and had some weird liquid on them, and dog hair. The floor smelt like smoke, and the whole property was supposed to be smoke free, the towels were dirty, and the floors were sticky. Couldn’t sleep due to loud noises in the parking lot, even though it is a gated property.
Stayed 4 nights in Dec 2023

2/10 Terrible

Cassandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The entire building smelled like a smoke house, the cigarette smell made me so nauseous that I could barely sleep. Found a roach that greeted us when we walked in. The bathroom had mold all over the tub and the toilet looked like it wasnt cleaned. Carpet had soiled stains all over and looked so nasty as well as the chair. Towels felt like sand paper and didnt even get wash cloths.
Stayed 1 night in Dec 2023

8/10 Good

earnest

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 16, 2023
Earnest, thank you for choosing OYO Townhouse Dallas Love Field Airport and sharing your ranking. We're glad to have met your expectations and we're always striving for full satisfaction. Your continued patronage is much appreciated and we look forward to welcoming you back soon.

2/10 Terrible

Savonda

Had roaches

8/10 Good

Savonda

Liked: Cleanliness
Convenient
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 15, 2023
Savonda, it's wonderful to see that you found the OYO Townhouse Dallas Love Field Airport's location to your liking. We're grateful for your patronage and are looking forward to welcoming you back for another convenient stay soon.

8/10 Good

Drew

Liked: Property conditions & facilities
The area has quite a bit of nightlife and a verity of dining, from bars to B.B.Q.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Drew, it's wonderful to hear that you appreciated the vibrant nightlife and variety of dining options around the OYO Townhouse Dallas Love Field Airport. We're sure that our future guests will appreciate your feedback about the vicinity. We hope for the chance to welcome you back in the near future.

2/10 Terrible

Daisy

Business traveller, Travelled with family
Disliked: Cleanliness, room comfort
No ac in room / floors are dirty /place is run down /did not feel safe /checked out in 15 mins for safety of my family/receptionist is rude and had security escort me off /do not stay
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Daisy, we regret hearing about your less-than-ideal experience. Your comfort and safety are our utmost priority. It is alarming to hear about the issues related to cleanliness and the room's air conditioning system. We are also concerned about your interaction with the reception. Rest assured, your feedback will be addressed with the appropriate departments for necessary improvements. We hope to have another opportunity to better serve you in the future.

8/10 Good

lynda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The toilet backed up and we had to switch rooms. They had no clean towels, we had 2 towels for 4 people for 3 days. Also they had no sheets or blankets for the pull out couch, which was super dirty and not suitable for sleeping on. The breakfast was waffles or a microwavable breakfast sandwich. They coffee was fresh brewed for each cup and very tasty and they had a good selection of creamer.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 16, 2023
Lynda, we value your feedback. It's unfortunate to hear about your plumbing issue necessitating a room change, and we regret that the towel and bedsheets provision was not up to the mark during your stay. We also take note of your mixed experience with the sofa bed. On a brighter note, we're glad you enjoyed our fresh-brewed coffee and diverse creamer selection. Your comments will be shared with our team members to ensure we elevate our guests' experience moving forward. We hope to serve you better during your future visits.