Awful awful awful. Like the title says, I found a bag of someone else’s underwear in my room. The floor obviously hadn’t been vacuumed, the mirrors were covered in fingerprints (so obviously hadn’t been cleaned either), and the window was just one giant smudge of handprints. The lamp shades were disgusting, and somehow the room was filled with a chokingly strong smell of disinfectant, even though everything in it was filthy. I didn’t feel safe there at all. I left and went to another hotel—didn’t really feel like staying there was even a choice. Worst hotel experience of my life, even if I was only there about 20 minutes before running away. The hotel refused to refund my room, even though I had pictures as proof. So not only are they fine with their rooms being disgusting, they also don’t even care about a customer’s experience. This place deserves to go out of business.