Ratings based on 1,047 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from FL

Good price, close to airport

Posted 16-May-2017
I like that the hotel room has dispensers for shampoo, conditioner, lotion, and shower gel. It just would have been more useful if they weren't empty.
Comment from Hotel Management
16-May-2017 by Blanca , Hotel Management
J, Thank you for staying with us, we appreciate you being our guest and would like to apologize for the missing toiletries in your room. We understand you frustration and appreciate you letting us know of this incident.
1 out of 5
by A verified traveller from Seattle

I never stayed there.

Posted 8-May-2017
Pros: See previous.
Cons: PICKUP AND POLICY REGARDING CANCELLATION.
At the end of a long day of flying[about 11 hours], I arrived in Dallas, was taken by wheelchair to the pickup point. I called the hotel and was told my wait would be at least 30 minutes. This was not only unacceptable to me but also to the wheelchair pusher, so I cancelled and was told by the hotel employee I would have to pay anyway. The time was close to midnight, and I am 75 years old.
Comment from Hotel Management
11-May-2017 by Blanca, Hotel Management
Gloria, We are sorry to hear that you did not stay with us. Our 24 hour shuttle is a shared ride service therefore up to 30 minutes is the standard wait time. The cancellation policy is dependent on the type of reservation booked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the airport.

Posted 30-Apr-2017
Great stay. Nice. Comfortable accommodations. Not much more to say than that.
Comment from Hotel Management
1-May-2017 by Blanca , Hotel Management
Thank you for staying with us; we appreciate you being our guest. Knowing that you had a great stay gives us great pride. We look forward to welcoming you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Apr-2017
Not the nicest facility, but convenient and inexpensive...
Comment from Hotel Management
26-Apr-2017 by Blanca , Hotel Management
We appreciate you being our guest and are happy to know that our location was convenient for your needs. We look forward to welcoming you again to our property.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Apr-2017
Close to airport. Very friendly staff and helpful. Nice place to stop for the evening we were in town.
Comment from Hotel Management
26-Apr-2017 by Blanca , Hotel Management
Thank you for staying with us; we appreciate you being our guest. and happy to hear that our staff was courteous and attentive. Knowing that you enjoyed your stay with us gives us great pride and look forward to your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, great price.

Posted 18-Apr-2017
Very comfortable, clean, at a very good price. Best Western really updated themselves with this new hotel concept.
Comment from Hotel Management
26-Apr-2017 by Blanca, Hotel Management
Thank you for staying with us; we appreciate you being our guest and are a glad to know that you enjoyed our clean facility. We look forward to welcoming you again during your next visit to our area.
1 out of 5
by A verified traveller from Ca.

No sleep!

Posted 14-Apr-2017
If you need to sleep before your early flight don't come here! Ear piercing fire alarms went off at 5 am great way to be woken up then they don't answer the phone. I am a handicapped woman on the 3rd floor who now can not get down. Thank God there wasn't a real fire but it was sure difficult to get me and my suit case down 3 flights of stairs. No deal here no help from staff and to think I paid for this. You got me this time Best Western but never again!
Comment from Hotel Management
17-Apr-2017 by Blanca , Hotel Management
Lisa, Please accept our apology for the inconvenience we caused due to our fire alarm. We understand your disappointment and truly regret not providing you with a pleasant experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Conneciticut

Excellent Value

Posted 8-Apr-2017
All rooms are suites with microwave and mini-fridge. Room was clean and well appointed. Breakfast above average choice of items. Convenient to airport.
Comment from Hotel Management
10-Apr-2017 by Blanca , Hotel Management
Ernie, Thank you for staying with us, we appreciate you choosing our property for your stay and am are glad to know that you enjoyed our breakfast selections as well as our spacious guest rooms. We look forward to your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from North Dakota

Awesome service

Posted 4-Apr-2017
Very organized schedule of shuttle pick up and delivery! Awesome staff and very hospitable.
Comment from Hotel Management
5-Apr-2017 by Blanca , Hotel Management
Hilda, Thank you for staying with us, we appreciate you being our guest and are happy to hear our Shared Ride Airport Service was prompt and attentive. We look forward to your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveller

Staff was really attentive & breakfast was great

Posted 22-Mar-2017
Staff was really attentive and took care of our request in a timely manner. Breakfast was great and fresh eggs, sausage, and bacon. Wish we had stayed more days.
Comment from Hotel Management
22-Mar-2017 by Blanca, Hotel Management
Thank you for staying with us, we appreciate you being our guest and are glad to know that our staff was attentive to your needs and that you enjoyed our breakfast selections.