Ratings based on 1,090 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel by the airport

Posted 7-Jul-2017
Stayed on a planned 12 hour layer over here. They lost my reservation but still took care of me with a similar room. Shuttle pick up took approx 35min to get picked up as they share a service with several other hotels.
Comment from Hotel Management
11-Jul-2017 by Blanca, Hotel Management
Thank you for staying with us; we appreciate you being our guest and regret any inconvenience we may have put you trough. We hope to see you again on your next visit to our area.
5 out of 5
Recommended
for Everyone
by A verified traveller from AZ

Close to the airport

Posted 2-Jul-2017
Love it, clean, big room, good breakfast,
Comment from Hotel Management
3-Jul-2017 by Blanca, Hotel Management
Florentin, Thank you for staying with us; we appreciate you being our guest and are happy to hear that you enjoyed our Breakfast Selections and Clean Guest rooms. We look forward to seeing you again during your next visit to our area.
4 out of 5
Recommended
for Everyone
by A verified traveller from FL

Good price, close to airport

Posted 16-May-2017
I like that the hotel room has dispensers for shampoo, conditioner, lotion, and shower gel. It just would have been more useful if they weren't empty.
Comment from Hotel Management
16-May-2017 by Blanca , Hotel Management
J, Thank you for staying with us, we appreciate you being our guest and would like to apologize for the missing toiletries in your room. We understand you frustration and appreciate you letting us know of this incident.
1 out of 5
by A verified traveller from Seattle

I never stayed there.

Posted 8-May-2017
Pros: See previous.
Cons: PICKUP AND POLICY REGARDING CANCELLATION.
At the end of a long day of flying[about 11 hours], I arrived in Dallas, was taken by wheelchair to the pickup point. I called the hotel and was told my wait would be at least 30 minutes. This was not only unacceptable to me but also to the wheelchair pusher, so I cancelled and was told by the hotel employee I would have to pay anyway. The time was close to midnight, and I am 75 years old.
Comment from Hotel Management
11-May-2017 by Blanca, Hotel Management
Gloria, We are sorry to hear that you did not stay with us. Our 24 hour shuttle is a shared ride service therefore up to 30 minutes is the standard wait time. The cancellation policy is dependent on the type of reservation booked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the airport.

Posted 30-Apr-2017
Great stay. Nice. Comfortable accommodations. Not much more to say than that.
Comment from Hotel Management
1-May-2017 by Blanca , Hotel Management
Thank you for staying with us; we appreciate you being our guest. Knowing that you had a great stay gives us great pride. We look forward to welcoming you again soon.
5 out of 5
by Martin

Excellent hotel

Posted 26-Apr-2017 on Hotels
Excellent hotel, very clean, good breakfast, good van service, comfortable beds, good value for the money. I will be using the new best westerns more frequently.
Comment from Hotel Management
1-May-2017 by Blanca, Hotel Management
Martin, We appreciate you being our guest and are glad to know that you had an excellent stay with us. We always want out our guests to have a pleasant and memorable stay and knowing that you enjoyed your stay with us gives us great pride. We look forward to your next stay with us.
5 out of 5
by Barbara

Posted 25-Apr-2017 on Hotels
Comment from Hotel Management
1-May-2017 by Blanca, Hotel Management
Barbara, Thank you for staying with us; we appreciate you being our guest. Knowing that you enjoyed your stay with us gives us great pride and look forward to seeing you again during your next visit to our area.
4 out of 5
by Camille

Great EXCEPT the shuttle bus from Airport

Posted 25-Apr-2017 on Hotels
I stayed for one night for work and everything was great EXCEPT one thing....shuttle bus took almost an hour to pick me up from the airport. I was highly upset after calling and was advised a 15 min wait and I called back over 5 times for ETA and all I got was I cant tell you exactly. Other than that from checking in the hotel to checking out was great! Room was clean, attendants were great and breakfast was delicious. Would stay again!!
Comment from Hotel Management
1-May-2017 by Blanca, Hotel Management
Thank you for staying with us; we are very happy to hear that you enjoyed your stay with us and regret your experience with our 24 Hour Shared ride airport shuttle. We are continuously working with our provider to better our guest experience. We hope to see you again on your next trip to our area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Apr-2017
Not the nicest facility, but convenient and inexpensive...
Comment from Hotel Management
26-Apr-2017 by Blanca , Hotel Management
We appreciate you being our guest and are happy to know that our location was convenient for your needs. We look forward to welcoming you again to our property.
5 out of 5
by Susan

Posted 24-Apr-2017 on Hotels
Comment from Hotel Management
26-Apr-2017 by Blanca, Hotel Management
Thank you for staying with us; we appreciate you being our guest. Knowing that you enjoyed your stay with us gives us great pride. We look forward to seeing you again during your next visit to our area.