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Reviews of Aloft Las Colinas

3 out of 5
Aloft Las Colinas
122 E John Carpenter Fwy, Irving, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 641 out of 1005 reviews" "
Rating 8 - Good. 213 out of 1005 reviews" "
Rating 6 - Okay. 70 out of 1005 reviews" "
Rating 4 - Poor. 35 out of 1005 reviews" "
Rating 2 - Terrible. 46 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024

10/10 Excellent

Edith

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Edith, it's truly heartening to hear your high regard for the Aloft Las Colinas experience. We're thrilled you enjoyed your stay and can't wait to welcome you back for another seamless visit.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can hear anything and everything in the hallways. Slamming doors running ect
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Christopher, thank you for sharing your experience at Aloft Las Colinas. We appreciate your feedback about the noise level, and understand that tranquility is essential for a comfortable stay. Rest assured we are looking into such concerns to maintain a serene environment. We're delighted that your overall stay was enjoyable, and would be pleased to welcome you back in the future.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well maintained property
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Thomas, we're thrilled to hear you appreciated the upkeep and aesthetics of Aloft Las Colinas. It's our goal to provide pleasant surroundings for our guests. We can't wait to welcome you back on your next trip.

8/10 Good

Foong

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
We appreciate your lovely rating, Foong!The satisfaction of our guests is important to us so we can't wait to see you back again at Aloft Las Colinas soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Tynirsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property for a quiet getaway We really enjoyed everything about this property
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Tynirsha, it's delightful to learn that Aloft Las Colinas served as the idyllic location for your tranquil getaway. We're glad you relished everything about your stay. We strive to provide a unique experience tailored to our guests' needs. Looking forward to welcoming you back for another peaceful retreat.

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Michael, we're thrilled to see your top rating for Aloft Las Colinas! We aim for perfection and it seems we hit the mark with your stay. Thank you for choosing us and we eagerly look forward to your next visit.

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed in the pool area, dirty chairs, pool dirty and not heated as advertised on website. Then to crawl into bed and find a DIRTY sock in the sheets.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Stacey, we're deeply sorry to hear about your experience. We understand the initial area of concern pertains to the pool area. We assure you that maintaining cleanliness is paramount to us, and we will certainly address this with the team. For the inconvenience in your room, we apologize and want to assure you that your experience was not typical. It is extremely important to us that every guest has a comfortable and clean room. We hope for the opportunity to host you again in the future and make up for this unfortunate incident.

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just about perfect. I would suggest putting dampeners on all the bedroom doors because they all slam extremely loud. We woke up 5 or 6 times throughout the night just because you could hear every door shut on the floor we were on
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Taylor, it's wonderful to hear that your stay at Aloft Las Colinas was just about perfect! Your insight regarding the bedroom doors has been noted and we will certainly consider your suggestion for further improvements. We regret any inconvenience caused and look forward to ensuring a better, more peaceful sleep environment during your next stay with us.

10/10 Excellent

Deserae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythinh and everyone was so nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Deserae, it warms our heart to hear that you had a lovely experience at the Aloft Las Colinas. We're thrilled that our hotel and team members left such a favorable impression. Please come back and visit us again soon!

10/10 Excellent

Darrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Darrick, it's wonderful to know you had a 5-star experience at Aloft Las Colinas. We hope to have the pleasure of welcoming you back in the near future. Thanks for choosing us.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Todd, thank you for your top-score rating on Expedia! It's great to hear that your stay at Aloft Las Colinas met your expectations. We look forward to hosting you again in the future!

10/10 Excellent

ZAKI UDDIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Zaki, we're thrilled to hear your feedback regarding the cleanliness at Aloft Las Colinas. Your satisfaction with our impeccable standards makes us proud. We look forward to welcoming you back for another delightful stay!

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Salvador, it's wonderful to see that you had a positive experience at Aloft Las Colinas. We are grateful for your high rating and we hope to have the opportunity to welcome you back in the future! Thank you for choosing to stay with us.

10/10 Excellent

Hasan, Euless

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 14, 2024
Hasan, it's fantastic to hear you had a wonderful experience at Aloft Las Colinas. Your succinct comment of "Great" makes our day! We hope to be your host again in the future, ensuring your next visit is just as splendid.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highways
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 14, 2024
Eric, it's great to hear that the convenient location of Aloft Las Colinas was beneficial for you. We appreciate your positive feedback. Looking forward to your next stay with us.

10/10 Excellent

Dakota

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Thank you for the 5/5 rating, Dakota!It's excellent you enjoyed your time at Aloft Las Colinas so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Milaad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went smooth, staff was excellent. Rooms were great.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Milaad, it's great to hear that your stay at the Aloft Las Colinas was seamless. We're pleased our team members provided you with excellent service and that you appreciated our spacious rooms. Your kind feedback brings joy to our team, and we look forward to hosting you again.

10/10 Excellent

JULIE, Cornelius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Julie, thank you for your review! We're pleased to hear that you had an enjoyable stay at Aloft Las Colinas. We're looking forward to your next visit.

10/10 Excellent

Milihka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe and the staff is simply amazing!
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 4, 2024
Milihka, we are thrilled to hear about your recent stay experience at Aloft Las Colinas. Your fantastic comments about our hotel's cleanliness, safety, and our wonderful team members are greatly appreciated. We're looking forward to having you with us again.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Again and again this place rocks! Stay here often and it's always great!!!!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Gary, we're truly delighted to read your enthusiastic feedback about repeated stays at Aloft Las Colinas. Ensuring our guests have excellent experiences is our priority, and your gratifying words reinforce this. Looking forward to your next visit!

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall stay and hotel was 15-20 from everything
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Sidney, thank you for sharing your delightful experience at Aloft Las Colinas. We're pleased you enjoyed your overall stay and found our location to be conveniently situated. It brings us joy knowing we served you well. Looking forward to welcoming you back for another great experience.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room, hotel offers basic amenities. We enjoyed having a cocktail in the evening. Friendly staff.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
James, it's splendid to hear you found your room at Aloft Las Colinas neat and cozy, and that you appreciated our fundamental amenities. We're also thrilled you enjoyed your evening cocktail! Your kind words about our team members are greatly valued. We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice , clean a great stay.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thanks, Tara! It's outstanding your time at Aloft Las Colinas was fantastic. We can't wait until your next visit!

10/10 Excellent

Elexsus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Thanks for the perfect rating, Elexsus!We're pleased to hear that you have fully enjoyed your stay at Aloft Las Colinas, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean amenities.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Alicia, thank you for taking the time to share your experience at Aloft Las Colinas. We're thrilled to hear that our accommodating team members and pristine facilities added to the quality of your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for sharing your perfect rating with us, Joaquin!It's wonderful to see how much you appreciated your time at Aloft Las Colinas! We want everyone to feel right at home at Aloft Las Colinas. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 20, 2024
Thank you for the 5 out of 5 rating, Natalie!We're thrilled to see how much you enjoyed staying at Aloft Las Colinas. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thanks for the fantastic rating, Marla!It's outstanding we could exceed your expectations during your stay at Aloft Las Colinas. We're all looking forward to your next stay with us.

10/10 Excellent

sibongile

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean despite being a dog friendly,youd never know it
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Sibongile, it's delightful to hear your high remarks about the pristine condition and contemporary design of Aloft Las Colinas. As for being pet-friendly, we strive to maintain our standards for all our guests to enjoy. We look forward to welcoming you back anytime.

4/10 Poor

Tommy

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
Tommy, it seems your experience at our hotel did not meet expectations based on your rating. We are committed to improving our services and would greatly appreciate if you can provide more details about your stay. Your feedback matters to us, and we hope to serve you better in the future.

6/10 Okay

Antonio

Liked: Staff & service
The place was okay, not worth the price but it was a last option for me. It look like a renovated place. Lighting was alittle low and little details that made it seem like an old hotel renovated. Lighting outlets missing, plug ins crooked.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Antonio, it's crucial to hear about your experience. Your observation regarding certain design features and upkeep aspects gives valuable insight for future improvement. We will ensure your feedback is shared with the appropriate teams to review and consider. We would be grateful for another opportunity to provide you with a more satisfying visit in the future.

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Brandie, we appreciate your top-rated review for Aloft Las Colinas. Nothing could make us happier than knowing you had an outstanding experience. Our team looks forward to welcoming you back in the future!

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for sharing, Courtney!At Aloft Las Colinas, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Kelvin

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 4, 2024
Kelvin, it is great to see the perfect score you awarded to Aloft Las Colinas! We sincerely appreciate it and look forward to your return visit in the near future. Safe travels until then.

10/10 Excellent

niesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation Vibes
The state here was favorably relaxing. the area that the hotel is in is very modern with a lot of eateries around as well as places for things to do.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Niesha, it's wonderful to know you had a relaxing experience at Aloft Las Colinas. We're thrilled you appreciated our contemporary location, surrounded by restaurants and various activities. We hope to see you again soon for another favorable stay.

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Boris, it's great to hear that you had a fantastic stay at Aloft Las Colinas. We hope you'll think of us the next time you're in town. We aim to exceed your expectations again.

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property!
Response from Customer Service on Jan 13, 2024
Andrew, it's great to know you had a delightful stay at Aloft Las Colinas. We're thrilled you enjoyed our property. We look forward to welcoming you back on your next visit to the area.

8/10 Good

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall. The lights in the parking lot area were not working which can be concerning for safety. Many time the front desk staff were not present or barely acknowledge guest.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Chandra, thank you for sharing your experience at Aloft Las Colinas. We're glad to know your stay was generally enjoyable. We apologize for any concerns around parking lot lighting and any perceived lapse in service. These issues have been noted and will be raised with our team members for improvements. We hope to have another opportunity to serve you better in the future.

4/10 Poor

Trang

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Trang, it's unfortunate to learn that your stay didn't meet your expectations. We're eager to improve, and would greatly appreciate it if you could share more about your experience. Feedback is crucial to deliver a better service. Thank you for your time.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Thank you for the amazing rating.We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Aloft Las Colinas soon!Thanks again for leaving your feedback!

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good however the water from shower was not hot at all...just luke warm and that was disappointing.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Rochelle, it's good to hear that your stay at Aloft Las Colinas met your overall expectations. We appreciate you bringing to light the issue with water temperature. Your comfort is important to us, and we'll ensure to conduct a thorough inspection to understand and rectify the situation better. We're looking forward to your next visit.

8/10 Good

Michael R

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Michael R, thank you for choosing Aloft Las Colinas and also for taking the time to leave a rating. We appreciate this gesture and hope to serve you again on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
We appreciate your stellar rating for the Aloft Las Colinas! It's wonderful to hear that your stay with us met your expectations. We're thrilled to have been your choice of accommodation and we look forward to welcoming you back in the near future.

10/10 Excellent

Lonnie

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Lonnie, it's wonderful to hear that your stay at Aloft Las Colinas was a pleasant experience. We strive to provide exceptional service and exceed our guests' expectations. We're excited to welcome you back on your next visit.

6/10 Okay

Matthew

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for taking the time to submit this feedback, Matthew.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Joshua, Lebanon

Good location and a nice property
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
Thank you for the perfect rating, Joshua!We are very pleased to hear that you had a wonderful stay at Aloft Las Colinas. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Cimberli

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Cimberli, thank you for choosing to stay at Aloft Las Colinas. We're thrilled to see your high rating and appreciate your patronage. It is our hope to welcome you again in the future for another excellent stay. Safe travels until then.

10/10 Excellent

Manda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the room and lobby. Easy to get to with access to shopping and restaurants
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Manda, thank you for sharing this wonderful feedback. It's a joy to learn you enjoyed your stay at Aloft Las Colinas, including our convenient location close to shopping and dining outlets. We're delighted that the charm of our rooms and lobby added to your experience. We look forward to welcoming you back.

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Thanks for the perfect rating, Walter! We can't wait to see you again soon for another amazing experience at Aloft Las Colinas.