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Reviews of DoubleTree by Hilton Hotel Arlington DFW South

4 out of 5
DoubleTree by Hilton Hotel Arlington DFW South
1507 N Watson Rd, Arlington, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 553 out of 1049 reviews" "
Rating 8 - Good. 242 out of 1049 reviews" "
Rating 6 - Okay. 112 out of 1049 reviews" "
Rating 4 - Poor. 61 out of 1049 reviews" "
Rating 2 - Terrible. 81 out of 1049 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cathy

Travelled with family
Liked: Cleanliness
The window was so dirty you could hardly see out. The breakfast buffet was terrible and overpriced.
Stayed 5 nights in Apr 2024

8/10 Good

Omero

Liked: Cleanliness, property conditions & facilities
the only thing i didnt like was that reservations must be on line, not walk-in, other than that it is ok.
Stayed 1 night in Apr 2024

8/10 Good

Anthonia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
it is nice and neat
Stayed 2 nights in Apr 2024
Response from Gerardo on Apr 11, 2024
Thank you for taking the time to provide us with your feedback! We're happy that your stay was near perfect and we hope to see you again soon in the near future and we can provide you with a perfect stay.

10/10 Excellent

Stella, San Angelo

Travelled with group
Liked: Amenities
Staff was very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from RKolta on Apr 8, 2024
Dear Stella, Thanks for giving US the opportunity to serve you during your stay, wish to see you again soon.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful hotel with the friendliest staff. Extremely impressed!
Stayed 1 night in Apr 2024
Response from RKolta on Apr 8, 2024
Dear Karen,Thanks for staying with Us, and giving us 5 out 5, wish to see you back soon.

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerardo on Apr 4, 2024
Thank you for taking the time to provide us with a perfect review! We're glad we were able to provide you with a perfect experience. We hope to see you again in the near future!

8/10 Good

Virginia, Little Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but I didn't get a cookie. :(
Stayed 1 night in Mar 2024
Response from Gerardo on Apr 4, 2024
We are so sorry to hear that we were not able to provide you with a perfect stay! We promise if you give us another chance, we will have a cookie waiting for you! Thank you again and we hope to see you soon

10/10 Excellent

Andrick

Stayed 2 nights in Mar 2024

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome and very friendly. Although this is an older property, it is kept in great condition.
Stayed 1 night in Mar 2024
Response from Gerardo on Mar 25, 2024
Thank you for taking the time to provide us with such positive feed back. We hope to see you again in the near future!

4/10 Poor

Ebony

Liked: Cleanliness
Disliked: Staff & service
Ok stay
Stayed 3 nights in Mar 2024
Response from Gerardo on Mar 25, 2024
Thank you for taking the time to share your experience with us. I truly apologize that we were not able to meet your expectations. We hope that you will give us another chance in the near future.

8/10 Good

Keith

Stayed 2 nights in Mar 2024

2/10 Terrible

ANTHONY

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation was cancelled last minute due to a flight delayed and had to sleep in a car rental for the night.
Stayed 4 nights in Mar 2024
Response from Gerardo on Mar 25, 2024
Thank you for taking the time to share your experience with us. I will make sure the proper channels are aware of your reservation attempts and will try to figure out what occurred.

2/10 Terrible

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Expedia advertises that you have EV charging here. You do not. Really screwed me over. EV owners have to make a plan. You broke my plan costing $20 and an hour.
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Heather- We truly apologize for your experience. This isn't the impression we want any guests to have. Thank you for bringing this to our attention. This gave us the insight for us to contact Expedia and update them that we do not currently have EV Charging and they have removed this from their site. Again, we apologize for your experience but, want to say Thank you for letting us know! If you stay at our property again, please contact the General Manager for a complimentary breakfast. It is the least we can do. Sincerely, Reda Kolta General Manager

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 21, 2024
Hello Crystal- Thank you for staying with the DoubleTree by Hilton, South Arlington. We are sad to see your score of (1). We do wish for every guest to have a memorable experience. Since you didn't leave any feedback, please contact me directly if you wish. I would be happy to hear of your experience so we can correct the issue moving forward. Thank you again for your stay, Reda K, GM

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness
Asked for hair dryer at the front desk at 5 p.m. never received it! Had to leave at 7 p.m. with wet hair!
Stayed 2 nights in Mar 2024
Response from Gerardo on Mar 25, 2024
We thank you for the feedback and we apologize that we were not able to meet your expectations and needs. We will make sure to address these concerns with the correct departments and hope that you will give us another chance in the near future.

6/10 Okay

Stephanie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Long line took an hour to check in
Stayed 1 night in Mar 2024
Response from Gerardo on Mar 25, 2024
We thank you for taking the time to provide us with this feedback and apologize that we were not able to meet your expectations. We hope you will give us another chance in the future.

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
When we arrived we had to wait in line over 30 minutes to check in. Check in was at 3 pm and we arrived at 4 pm. Rooms were not ready and we did not get the King room with accessibility bathroom that we had booked. We ended up on top floor with two queen beds a good distance from elevator. Staff was trying but apparently they were already working 3 hours past the time they were supposed to get off.
Stayed 1 night in Mar 2024
Response from Gerardo on Mar 25, 2024
We thank you for taking the time to provide us with this feedback and apologize that we were not able to meet your expectations. We hope you will give us another chance in the future.

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024
Response from Gerardo on Apr 4, 2024
Thank you for taking the time to provide us with such amazing feedback on your perfect stay! We hope to see you again in the near future!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. I’ve stayed here twice and will continue to stay when I’m in the area. The rooms are clean and quiet. And the breakfast is extremely good too.
Stayed 1 night in Mar 2024
Response from Gerardo on Mar 25, 2024
Thank you for providing us with this positive feedback! We are so glad we were able to provide you with a perfect stay. We hope to see you again in the near future!

2/10 Terrible

Curtis

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerardo on Mar 25, 2024
Thank you for taking the time to provide us with this feedback and we are sorry that we did not provide you with a perfect stay. We hope that you will give us another chance in the future

10/10 Excellent

Amanda

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from RKolta on Mar 4, 2024
Dear Amanda,Thank you for taking the time to tell us about your experience at DoubleTree By Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you,

2/10 Terrible

LaBradford

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Had to wait 2 and a half hrs to check in once I arrived at 3pm. It was the longest ever in my travels
Stayed 1 night in Mar 2024
Response from RKolta on Mar 4, 2024
Dear LaBrandford,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at DoubleTree By Hilton Arlington,.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you,Sincerely,

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RKolta on Mar 4, 2024
Dear Victoria,Thank you for taking the time to tell us about your experience at DoubleTree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you,Sincerely,

8/10 Good

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from RKolta on Feb 21, 2024
Dear Jessica,Thank you for taking the time to tell us about your experience at Holiday Inn DALLAS DFW AIRPORT AREA WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or Sincerely,

8/10 Good

Nolekia, Longview

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff. Nice rooms. Excellent area with plenty of attractions
Stayed 1 night in Feb 2024
Response from RKolta on Feb 13, 2024
Dear Nolekia,Thank you for taking the time to tell us about your experience at Doubletree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing DoubleTree, and if I can be of assistance to you, please contact me directly at or Sincerely,

10/10 Excellent

Jennifer, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcoming staff and being greater with cookies was awesome! I was happy that I was able to enjoy a cookie due to nut allergies. Not many people consider that, so it was nice! The food in the bar area was really good. Our room was nice and comfy and spacious. Would definitely stay here again!
Stayed 4 nights in Jan 2024
Response from RKolta on Feb 18, 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at Holiday Inn DALLAS DFW AIRPORT AREA WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or Sincerely

10/10 Excellent

Reynaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place room was perfect and the staff was excellent.
Stayed 1 night in Dec 2023
Response from RKolta on Feb 7, 2024
Dear Reynaldo,Thank you for taking the time to tell us about your experience at Holiday Inn DALLAS DFW AIRPORT AREA WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or Sincerely,Reda Kolta

10/10 Excellent

Miguel, La Puente

Travelled with partner
Stayed 4 nights in Jan 2024
Response from RKolta on Feb 7, 2024
Dear Miguel,Thank you for taking the time to tell us about your experience at Holiday Inn DALLAS DFW AIRPORT AREA WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or habibreda@gmail.com.Sincerely,Reda Kolta

10/10 Excellent

Anetha L

Business traveller, Travelled with group
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from RKolta on Feb 13, 2024
Dear Anetha,Thank you for taking the time to tell us about your experience at Doubletree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing DoubleTree, and if I can be of assistance to you, please contact me directly at or Sincerely,

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Jan 2024
Response from RKolta on Feb 18, 2024
Dear Jamie,Thank you for taking the time to tell us about your experience at Holiday Inn DALLAS DFW AIRPORT AREA WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Sincerely,

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Not perfect, not bad
Bed was good and comfortable. TV was adequate, but I wish it was a larger screen, and I wish the menu feature was more intuitive. The heating and AC unit wasn't always easy to regulate, and the one in my room made some noise, even when it wasn't running. I reported it, but I don't think they could find anything wrong. But something was indeed wrong. Facilities need some work and some upgrading, but overall, I had a good stay.
Stayed 4 nights in Dec 2023
Response from RKolta on Feb 13, 2024
Dear Valued Customer,.Thank you for taking the time to tell us about your experience at Doubletree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing DoubleTree, and if I can be of assistance to you, please contact me directly at or Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from RKolta on Feb 18, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn DALLAS DFW AIRPORT AREA WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Sincerely,

4/10 Poor

Luis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I like the proximity to AT&T Stadium. However this no longer a 4 or 5 star hotel. Its in need of some serious updating and repairs. Elevators were slow and housekeeping was using the guest elevators because theirs were not working. It's sad.
Stayed 1 night in Dec 2023
Response from RKolta on Feb 13, 2024
Dear Luis,Thank you for taking the time to tell us about your experience at Doubletree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing DoubleTree, and if I can be of assistance to you, please contact me directly at or Sincerely,

10/10 Excellent

Kelly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Response from RKolta on Feb 7, 2024
Dear Kelly,Thank you for taking the time to tell us about your experience at Holiday Inn DALLAS DFW AIRPORT AREA WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or habibreda@gmail.com.Sincerely,Reda Kolta

8/10 Good

Breezely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The transportation to the games and the staff were very nice.
Stayed 2 nights in Dec 2023
Response from RKolta on Feb 13, 2024
Dear Breezely,Thank you for taking the time to tell us about your experience at Doubletree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing DoubleTree, and if I can be of assistance to you, please contact me directly at or Sincerely,

4/10 Poor

Damarcus

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service. Worst check in
Horrible check in. I arrived exactly at 3pm with my family check in only to find 30 people waiting in the lobby for the same kind of room as me. When I arrived I “checked in” with the front desk employee and I was told to wait until a room was available. After about 45mins to an hour of waiting, the employee yelled for everyone to come to the desk to get a room. I waited n line for almost 15 mins just for the female employee to tell me I have not been waiting long enough to get a room and for me to go to the back of the line. I then had to wait in line again for another 15-20mins. When I finally got our room and got up to the hotel room my key did not even work! Then I had to wait in line AGAIN for another 10 mins before someone would fix my hotel room key. Horrible experience and service. Would not recommend this place after my experience.
Stayed 1 night in Dec 2023
Response from RKolta on Feb 13, 2024
Dear Damarcus,Thank you for taking the time to tell us about your experience at Doubletree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing DoubleTree, and if I can be of assistance to you, please contact me directly at or Sincerely,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from RKolta on Feb 13, 2024
Dear Kenneth,Thank you for taking the time to tell us about your experience at Doubletree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing DoubleTree, and if I can be of assistance to you, please contact me directly at or Sincerely,

10/10 Excellent

Roberto

Stayed 1 night in Dec 2023
Response from RKolta on Feb 7, 2024
Dear Roberto,Thank you for taking the time to tell us about your experience at Holiday Inn DALLAS DFW AIRPORT AREA WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly atSincerely,Reda Kolta

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from RKolta on Feb 13, 2024
Dear Samantha,Thank you for taking the time to tell us about your experience at Doubletree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing DoubleTree, and if I can be of assistance to you, please contact me directly at or Sincerely,

6/10 Okay

Logan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property looks great when you walk into the lobby, but then you get to the rooms and it seems just like a cheap motel.
Stayed 1 night in Dec 2023
Response from RKolta on Feb 13, 2024
Dear Logan,Thank you for taking the time to tell us about your experience at Doubletree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing DoubleTree, and if I can be of assistance to you, please contact me directly at or Sincerely,

6/10 Okay

Treavor

Travelled with family
Liked: Staff & service
Good room. Bed is very comfortable and room was clean. Breakfast was not so great. I will stay there again.
Stayed 1 night in Dec 2023
Response from Justus on Dec 26, 2023
Thank you for your review! we hope to see you again soon.

2/10 Terrible

Ahmad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To many roaches unclean rooms
Stayed 4 nights in Dec 2023
Response from Justus on Dec 26, 2023
we apologize for you experience we definitely thank you for you taking the time out to let us know.

10/10 Excellent

Ruth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. This is a gorgeous hotel. The Christmas decor was amazing. Everyone was super friendly and very helpful. Thank you for a pleasant stay. Will recommend Renee Willis
Stayed 1 night in Dec 2023
Response from Justus on Dec 26, 2023
Thank you so much we are happy that you enjoyed your stay.

10/10 Excellent

Trisha

Stayed 1 night in Dec 2023
Response from RKolta on Feb 13, 2024
Dear Trisha,Thank you for taking the time to tell us about your experience at Doubletree by Hilton Arlington.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing DoubleTree, and if I can be of assistance to you, please contact me directly at or Sincerely,

2/10 Terrible

Brandi

Stayed 1 night in Dec 2023
Response from Justus on Dec 26, 2023
Thank you for taking out the time to rate us! we hope that you will come again and allow us to wow you with a better experience.

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was fast & staff was very courteous. Room was great & bed very comfortable!
Stayed 1 night in Dec 2023
Response from Justus on Dec 26, 2023
Thank you so very much your feedback means a lot to us.

6/10 Okay

Altarsha

Stayed 3 nights in Dec 2023
Response from Justus on Dec 26, 2023
Thank you for taking out the time to rate us! we hope that you will come again and allow us to wow you with a better experience.

10/10 Excellent

Estelle

Stayed 1 night in Dec 2023
Response from Justus on Dec 26, 2023
Thank you for your amazing feed back!

10/10 Excellent

Micah

Stayed 1 night in Dec 2023
Response from RKolta on Dec 11, 2023
Dear Micah,Thanks for taking the time to write up your feedback and thanks for rating us 10/10, we appreciate your business and wish to see you back soon.Sincerely,

2/10 Terrible

Marcus

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty and staff didn’t seem To care
Stayed 1 night in Dec 2023
Response from Justus on Dec 26, 2023
Thank you for taking out the time to rate us! we hope that you will come again and allow us to wow you with a better experience.