Cocktail bar

Reviews of Shangri-La Dalian

5 out of 5
Shangri-La Dalian
66 Renmin Road, Dalian, Liaoning

Reviews

9.0

Wonderful

Rating 10 - Excellent. 171 out of 293 reviews" "
Rating 8 - Good. 96 out of 293 reviews" "
Rating 6 - Okay. 14 out of 293 reviews" "
Rating 4 - Poor. 9 out of 293 reviews" "
Rating 2 - Terrible. 3 out of 293 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

SONNY, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Jie, Clyde Hill

Stayed 3 nights in Dec 2023

8/10 Good

Huaying

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit old but very good location. There was some noise in the lobby.

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is grand and comfortable, especially live music performance in the cafe on certain days.
Stayed 3 nights in Nov 2023

8/10 Good

Junfeng, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael, Winfield

Liked: Staff & service, amenities, property conditions & facilities
Nice and safe area.
Stayed 2 nights in Sep 2023

6/10 Okay

Samuel

Stayed 7 nights in Sep 2023

8/10 Good

Yi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
A good business hotel in Dalian
It’s a typical business hotel, and you can expect all your need during a one night stay. Quite a few restaurants and small stands nearby, which will make your business trip a little more interesting.
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2019
Response from SLDA on Jan 7, 2020
Dear Guest, Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very professional
Excellent service and facilities, staff very friendly and customer focused , I had to take a later flight than expected, the reception staff kindly arranged a late check out for me, would recommend their hotel for business or pleasure
Stayed 2 nights in Dec 2019
Response from SLDA on Dec 16, 2019
Dear Guest, Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dated setup. Clean and good. There are newer hotels around.
Stayed 3 nights in Nov 2019
Response from 酒店公关部 on Nov 27, 2019
Dear Guest, Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from April on Nov 23, 2019
尊敬的客人,您好!很感谢您对我们酒店的评价。您能在出游之时选择入住我们的酒店是我们的荣幸,很开心得知您在入住期间对我们的服务和设施感到满意,我们一直秉承“热情好客,亲如家人”的服务之道,为客人提供喜出望外的服务。期待您的再次光临,祝您生活愉快!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from April Zhang on Nov 21, 2019
尊敬的客人,您好!很感谢您对我们酒店的评价。您能在出游之时选择入住我们的酒店是我们的荣幸,很开心得知您在入住期间对我们的服务和设施感到满意,我们一直秉承“热情好客,亲如家人”的服务之道,为客人提供喜出望外的服务。期待您的再次光临,祝您生活愉快!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't buy breakfast. Go elsewhere.
Great stay. Breakfast better if you have the executive floor and above. Not worth 150rmb for what they have.
Stayed 2 nights in May 2019
Response from SLDA on Oct 2, 2019
Dear Guest, Thank you for choosing to stay with us during your recent visit and I appreciate that you spent your treasure time to write a specific review for us. I must sincerely apologize that you were inconvenienced during your stay. I have carefully looked into your valued feedback and actions have been taken immediately to enhance and improve the service. It is our hope that this one experience you’ve had with us will not deter you from continuing support to our hotel. It has been our pleasure to have you as our guest. I look forward to welcoming you back to the hotel in the near future and exceeding your expectations.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Dalian
The best hotel I have stayed in during my business visits to Dalian. The service and facilities were as always impeccable. During my most recent visit a special mention for Ivy Wang on reception who was extremely helpful and polite during my stay. I definitely recommend this hotel if you are in Dalian on a business trip.
Stayed 2 nights in Apr 2019
Response from SLDA on Sep 30, 2019
Dear Guest, Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff made my stay very welcoming. The noise around my room was a bit troublesome
Stayed 2 nights in Mar 2019
Response from SLDA on Mar 10, 2019
Thank you for choosing to stay with us during your recent visit . I must sincerely apologize that you were inconvenienced during your stay. I have carefully looked into your valued feedback and actions have been taken immediately to enhance and improve the service. It is our hope that this one experience you’ve had with us will not deter you from continuing support to our hotel. It has been our pleasure to have you as our guest. I look forward to welcoming you back to the hotel in the near future and exceeding your expectations.

8/10 Good

Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good breakfast.
Stayed 1 night in Feb 2019
Response from SLDA on Mar 8, 2019
Dear Guest, Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

8/10 Good

Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good service.only thing was the basin got chocked while washing.
Stayed 1 night in Feb 2019
Response from SLDA on Mar 12, 2019
Dear Guest, Thank you for choosing to stay with us during your recent visit to Dalian. We appreciate that you have taken the time to share your feedback with us. We are sorry for the inconvenience caused. Rest assured that your feedback is being shared with the respective departments for discussion and training purpose. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from SLDA on Dec 23, 2018
Dear Guest, Thank you very much for your nice comments, I will be very happy to share them with my team members. Guests' satisfaction is always Shangri-La hotel's first priority, we will continue to work on ways to delight our guests and to ensure that they have a pleasant stay in Dalian. Again, Thank you very much and welcome back to your Dalian home soon.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from SLDA on Dec 21, 2018
Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Have stayed at this hotel a few times and its always a good experience. It is close to a lot of things, always very clean, pretty comfortable beds and the staff is very nice with good English. We did room service during our stay. The menu is limited but the food is really good. The only downside is the room was a bit warm and the window wouldn't open. Otherwise no problems. Would recommend.
Stayed 2 nights in Nov 2018
Response from SLDA on Dec 8, 2018
Dear Guest, Thank you for choosing to stay with us during your recent visit to Dalian. We appreciate that you have taken the time to share your feedback with us. We are sorry for the inconvenience caused. Rest assured that your feedback is being shared with the respective departments for discussion and training purpose. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.

10/10 Excellent

tatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
Good Location, comfortable rooms and good breakfast
Stayed 2 nights in Jun 2018
Response from SLDA on Dec 6, 2018
Dear Guest, Thank you for staying with us during your recent visit to Dalian. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. I do hope to welcome you back again to the Shangri-La Hotel, Dalian the next time you return to our lovely city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a pleasant hotel that allows travellers to relax in peace at the end of the day.
Stayed 4 nights in Oct 2018
Response from SLDA on Nov 18, 2018
Dear Guest, Thank you very much for your nice comments, I will be very happy to share them with my team members. Guests' satisfaction is always Shangri-La hotel's first priority, we will continue to work on ways to delight our guests and to ensure that they have a pleasant stay in Dalian. Again, Thank you very much and welcome back to your Dalian home soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from SLDA on Nov 4, 2018
尊敬的客人,您好!感谢您对大香格里拉大酒店的点评。您的反馈能让我们了解客人的真实感受,从而使我们不断提高服务质量。大连香格里拉大酒店拥有560间客房,位于大连市繁华的商业街上。酒店拥有各种餐饮、娱乐和休闲设施,同时还可提供设备俱全的会议、宴会及服务。全新升级的THE SWING是一间洋溢着浓郁的运动激情与摩登元素的现代化酒吧,让您身临其境的感受到高端的高尔夫模拟设备带来的完美体验及调酒师精心调制的鸡尾酒带来的无限快感。为您提供最贴心周到的服务,是我们一贯的宗旨。希望您下次下榻时还能收获同样愉快的入住体验。

10/10 Excellent

Christopher, LA

Excellent Hotel & Staff
Excellent hotel in an ideal location. The staff in executive lounge are all amazing! Miss Coco Wang in particularly went the extra mile to help me on several occasions. Top quality service!
Stayed 1 night in Sep 2018
Response from SLDA on Nov 1, 2018
Dear Guest, Thank you very much for your nice comments, I will be very happy to share them with my team members. Guests' satisfaction is always Shangri-La hotel's first priority, we will continue to work on ways to delight our guests and to ensure that they have a pleasant stay in Dalian. Again, Thank you very much and welcome back to your Dalian home soon.

10/10 Excellent

Sam, Hillsborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Horizon club is a nice facility for quick check in and other services and to have drinks, snacks, breakfast and gathering with friends. The ATM machine in the lobby doesn’t work but there are banks conveniently located across the street. The in-hotel Shang Palace Restaurant serves fine Cantinese food.
Stayed 2 nights in Jul 2018
Response from SLDA on Aug 23, 2018
Dear Guest,Thank you for staying with us during your recent visit to Dalian. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. I do hope to welcome you back again to the Shangri-La Hotel, Dalian the next time you return to our lovely city.

10/10 Excellent

Steve , Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Bed Pillows, there is improvement needed as all pillows similar but need different types for guest to choose.ie/ firm, medium .. all are soft!
Stayed 1 night in May 2018
Response from Martin Brenner on May 21, 2018
Dear Guest, Thank you for choosing to stay with us during your recent visit to Dalian. We appreciate that you have taken the time to share your feedback with us. We are sorry for the inconvenience caused. Rest assured that your feedback is being shared with the respective departments for discussion and training purpose. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Service
The hotel service was very good, especially the ladies and gentlemen manning the Horizon Club Lounge. Will stay here again anytime I am in Dalian on business.
Stayed 7 nights in Apr 2018
Response from Martin Brenner on Apr 18, 2018
Dear Guest, Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Jono, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always!
One of my favorite hotels ever. Great staff, food and facilities. The rooms are luxurious and I always feel at home
Stayed 1 night in Dec 2017
Response from SLDA on Feb 5, 2018
Dear Guest,Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Dear Guest,Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

PONG-IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Dear Guest,Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

8/10 Good

Vincent, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in city center, close to all amenities
Hotel property is well maintained, close to all amenities, staff are friendly and helpful, clean and comfortable room, the Japanese and Chinese restaurants offer good selection of food and wine
Stayed 1 night in Oct 2017
Response from SLDA on Nov 2, 2017
Dear Guest,Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

8/10 Good

ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay at fabulous hotel
You can never go wrong by staying at Shanghai Hotel chain. Breakfast buffet is good with huge spread
Stayed 5 nights in Sep 2017
Dear Guest,Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Tracy, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly and professional staff.
It was my first time visiting Dalian. Before I went , I had read lots of reviews of different hotels. And I decided to stay in Shangri La. Not disappointed, love this city. For sure I will come back again .
Stayed 5 nights in Sep 2017
Response from Helen Qu on Sep 19, 2017
Dear Guest, Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

8/10 Good

Roger, Rickmansworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near the convention centre
A good Shangri La hotel - all as expected. Comfortable room, but be aware of potential smoking rooms. Decent faclities
Stayed 3 nights in Jun 2017
Response from Helen Qu on Jul 10, 2017
Dear Guest, Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

8/10 Good

WARREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good locations
Very pleasant
Stayed 3 nights in May 2017
Dear Guest, Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Scott, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Absolutely no complaints. Very attentive and helpful front desk staff. Always available and happy to assist.
Response from Helen on Jun 16, 2017
Dear Guest, Thank you for choosing to stay with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. I look forward to welcoming you back to the hotel in the near future.

6/10 Okay

WARREN

Liked: Cleanliness, room comfort
Disliked: Staff & service
Centrally located
Pretty ok but the service from the front desk and the restaurant need further improvement. Message so are not communicated Abd the breakfast was bad. The waitresses are not courteous.

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Very comfortable room, cleaners is top one. front desk is very handy, and door man was very willing to help out with our heavy luggage.

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a great stay, I will come back again

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and professional for business trips
good overall stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

KOH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to standard as a 5 star hotel
Shangrila supposed to be a 5 star hotel. Very disappointed on the check out service especially by the lady supervisor. We queued for 20 minutes and i told her to speedup. She told me in a loud tone that she do not have cash at her counter and went to the male staff counter. The room is old and outdated, flushing of toilet is irritating, whole hotel is full of dust Lobby lounge magaritas is terrible, alike drinking water, the coffee is weird taste and tge chocolate cookies already expired in taste We asked for another 2 bottles of water and was rejected. What a 5 star standard is this?

10/10 Excellent

nakaba, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel

8/10 Good

Cindy Y Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Doug, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dalian visit
I stayed at the Shargri la hotel in Dalian. This hotel is a great place to stay. Close to many things. The main reason is the staff go above customer service. And the rooms are up to date. Great hotel
26 floor looking at the main st

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good service excellent room breakfast was ok not 5 star

10/10 Excellent

Faiz, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would stay there again.
Great hotel over all, they do whatever it takes to keep the guest happy and hard working. Always made us feel welcome for the 4 nights we stayed and helped us explore Dalian china and told us the best places to visit and helped us with the language barrier by translating everything. Comfortable rooms, great buffet breakfast nice view close shops by. Were doing renovations but still had a gym facility there until their new one opened up.

4/10 Poor

Benjamin, Mexico

Disliked: Cleanliness, room comfort
dont like this hotel
dont like the hotel too old... so we moved to the new Hyatt