Shangrila supposed to be a 5 star hotel. Very disappointed on the check out service especially by the lady supervisor. We queued for 20 minutes and i told her to speedup. She told me in a loud tone that she do not have cash at her counter and went to the male staff counter.
The room is old and outdated, flushing of toilet is irritating, whole hotel is full of dust
Lobby lounge magaritas is terrible, alike drinking water, the coffee is weird taste and tge chocolate cookies already expired in taste
We asked for another 2 bottles of water and was rejected. What a 5 star standard is this?