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Reviews of Snow Valley Resorts

3 out of 5
Snow Valley Resorts
Snow view area, The Mall, Dalhousie, Himachal Pradesh

Reviews

6.8
Rating 10 - Excellent. 5 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 8 out of 29 reviews" "
Rating 4 - Poor. 4 out of 29 reviews" "
Rating 2 - Terrible. 3 out of 29 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rahul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. View from every room. Breakfast served had good varieties. Food is also very good. Very well behaved staff. Has a play room too to involve your kids in odd hours.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 26, 2022
Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel, team and services. At Snow Valley Resorts we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We look forward to having more opportunities to be of service to you. Manager, Snow Valley Resorts,

6/10 Okay

Vishal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel has all basic facilities but its very old. We had a bad experience because we were told rooms have valley view but our Presidential rooms were on the lowest level with no view. Avoid presidential rooms if valley view is a priority.
Stayed 2 nights in Dec 2021

10/10 Excellent

Ankita

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
The location of the property is great but its over priced.
Stayed 1 night in Jun 2021
Response from Manager on Aug 4, 2021
Dear Guest, Thank you for taking out time to review us and for posting your compliments. We are happy to note that you have had a memorable stay with us. We do look forward to having more opportunities to be of service to you.

8/10 Good

Nidhi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Feb 2021
Response from Mahind on Feb 10, 2021
Dear Guest, Thanks for the stay. Hope to see you soon.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dull rooms, Normal washrooms Sticky & smelly blanket
Stayed 1 night in Dec 2019
Response from Manager on Feb 11, 2020
Dear Guest, Thank you for taking the time out to convey your feedback regarding your visit to our hotel. We deeply regret that we did not meet the usual standard one can expect from Snow Valley Resorts, and I hope you will accept my sincere apologies. Guest satisfaction is a prime credo for us and we take all feedback very seriously, thus we will work on our areas of improvement as per your observations. Rest assured that my team and I have noted your feedback and it will be investigated with the seriousness it deserves. We thank you for your patronage and look forward to welcoming you soon back again in the near future. Manager, Snow Valley Resorts, Dalhousie

2/10 Terrible

Hari

Travelled with family
Disliked: Room comfort
Avoid this hotel if there is a snowfall..
Unfortunately there was a snowfall and road was blocked from bus stand. We reached at about 9.30 pm and we have to walk on the ice in dark for 1.8 km to reach hotel. When I called hotel they suggested to ask people and walk to hotel. After reaching hotel there was a confusion about my booking. The details they received from Hotels.com/Expedia was different than what I booked. Next day again there was a problem for breakfast. My booking was showing that breakfast was included but the confirmation received by hotel was showing only room plan. I tried to call hotels.com customer service but the number was busy and can not sort out the issue. Hotel management expressed their apology for
Stayed 2 nights in Dec 2019
Response from Manager on Dec 25, 2019
Dear Guest, Thank you for taking the time out to convey your feedback regarding your visit to our hotel. We deeply regret that we did not meet the usual standard one can expect from Snow Valley Resorts, and I hope you will accept my sincere apologies. Guest satisfaction is a prime credo for us and we take all feedback very seriously, thus we will work on our areas of improvement as per your observations. Rest assured that my team and I have noted your feedback and it will be investigated with the seriousness it deserves. Regarding your booking we have Room only confirmation from Expedia and voucher received at our end doesn't include Breakfast. So fault was not at our end. During snowfall movement of all vehicles was stopped and all are helpless during this time. We thank you for your patronage and look forward to welcoming you soon back again in the near future. Manager, Snow Valley Resorts, Dalhousie

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property , very friendly staff, special mention for Mr Vijay khatoch. Rooms were good but bathrooms could be far better, they could easily be upgraded
Stayed 3 nights in May 2019
Response from Manager on May 29, 2019
Dear Guest, Thank you for taking out time to review us and for posting your compliments. We are happy to note that you have had a memorable stay with us. We do look forward to having more opportunities to be of service to you. Manager, Snow Valley Resorts, Dalhousie

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Dislike :- Food quality, furniture cleanliness, washroom cleanliness
Stayed 3 nights in May 2019
Response from Manager on May 26, 2019
Dear Guest, Thank you for taking the time out to convey your feedback regarding your visit to our hotel. We deeply regret that we did not meet the usual standard one can expect from Snow Valley Resorts, and I hope you will accept my sincere apologies. Guest satisfaction is a prime credo for us and we take all feedback very seriously, thus we will work on our areas of improvement as per your observations. Rest assured that my team and I have noted your feedback and it will be investigated with the seriousness it deserves. We thank you for your patronage and look forward to welcoming you soon back again in the near future. Manager, Snow Valley Resorts, Dalhousie

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Mahinder on May 26, 2019
Thanks

8/10 Good

Shuddhasattwa

Liked: Staff & service, room comfort
Nice stay
The location is superb.. inbetween Subhas Chowl and Gandhi Chowk .. view from the rooms is superb .. try the Maharaja Corner room ... food is expensive and not up to the mark .. rooms not that clean ..
Response from Manager on Apr 14, 2018
Dear Guest, Thank you for taking the time out to convey your feedback regarding your visit to our hotel. We deeply regret that we did not meet the usual standard one can expect from Snow Valley Resorts, and I hope you will accept my sincere apologies. Guest satisfaction is a prime credo for us and we take all feedback very seriously, thus we will work on our areas of improvement as per your observations. Rest assured that my team and I have noted your feedback and it will be investigated with the seriousness it deserves. We thank you for your patronage and look forward to welcoming you soon back again in the near future. Manager, Snow Valley Resorts, Dalhousie

6/10 Okay

Udit

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Pros and Cons: Snow Valley Resort, Dalhousie
The location of the hotel (not a resort actually) is very good.Walking distance from the market. the view from the hotel is rooms is awesome. The quality of rooms is good but not worth the cost which we paid. Room size (Maharaja) is good with a decent sized bathrooms but the fall seal sealing had dampness on our floor suggesting fungus growth inside (although it could not be seen). The walls outside the room also had bit of dampness especially on our floor i.e 3rd. There is a small terrace for the kids to play but no other play area. Food quality of breakfast was average not worth the cost. The parking space is limited within the hotel but cars can be parked on the main road (Paid Parking but not informed by the hotel staff and had to bear the extra cost and pay the fine). Insist on a parking space at the reception desk and they will arrange it for you. This is a place with scenic beauty, nice location but with average quality food, without any garden or play area for kids. Worth a stay if you get it at around 2500-3500Rs/room with breakfast. Over all for us it was a nice stay at Dalhousie.
Stayed 1 night in Sep 2017
Response from Manager Snow Valley Resor on Nov 11, 2017
Dear Guest, At the very onset I would like to thank you for sharing this review of your recent stay with us. I am glad to hear that you have taken along with you some beautiful memories and experiences . Would also like to thank you for your candid feedback. Its sound bites like these that act like stepping stones in our pursuit of ever learning, improving and delivering a richer holiday experience. We thank you for your patronage and look forward to welcoming you soon back again in the near future. Manager Snow Valley Resorts, Dalhousie

6/10 Okay

Amit

Stayed 3 nights in Aug 2017

6/10 Okay

Lopesh

fine
Stay was ok. Was not happy with rooms alloted
Stayed 2 nights in Jun 2017

10/10 Excellent

Vivek, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel !! Great value for Money !!!
Our family visited Dalhousie in the 1st week of October..After long speculation we had booked 2 Maharaja rooms in Snow Valley and must say it was upto the mark from all aspects & trust me you will not regret your decision...The moment we entered our room we were so overwhelmed with the spectacular view from the huge glass window/pane..Also, the rooms-beautifully decorated & clean, the bed-very comfy,the washroom-very clean, the service & hospitality-the best..the special divaan (or i donno what you may call it!!) kind of seating was awesome...we enjoyed our morning tea sitting there along with the mesmerizing view :)...the hotel is centrally located in Dalhousie & can boast of its awesome location - proximity to mall road, gandhi chowk & subash chowk !!!..Also Panchpula is very nearby..3 Km approx..The buffet spread for breakfast & dinner was generous and toooo yummy !!! Loved the food a lot !! Also, the person at the reception (sorry for not asking his name) was very helpful & prompt...Wifi service with good speed...and the icing on the cake was the complimentary DJ and snacks nite that they provided !!..each one of us njoyed a lot..cant stop raving about it !!!...would surely visit again & recommend others too !!...Keep up the good work :)
Response from General Manager on Feb 7, 2017
Thanks

8/10 Good

vicky, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Hotel location is very good but the service of restaurant is very slow.

4/10 Poor

Raj, Mumbai

Not value for money.
We had booked 7 rooms for 2 nights under MAP plan. We had been to Chandigarh, Manali & Dharamsala before reaching Dalhousie. This was the most expensive property that we had booked & going by the blog reviews, we had high expectations from Snow Valley Resorts. However we were very disappointed as the food quality (Breakfast as well as dinner) was far from desirable. For the price that we paid the spread was very basic & limited. When we asked for fruits for breakfast they provided us with bananas (can you beat that !!!!) & that too on day 2. As for day 1, guess what - they said that their fruit supplies did not reach the hotel though the market is only 10 min walk away. Saw other guests registering similar concerns. Even for the drivers, the hotel did not have a dormitory arrangement & neither did they provide complementary food which most of the other hotels were doing.

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Shallu, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while in Dalhousie
The room we got was nice, clean and cozy. People at hotel were very helpful. Our package included dinner and breakfast. Food was quite good. Overall our experience in Snow Valley Resorts was wonderful. i will recommend this hotel.

8/10 Good

Rohit, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and good place to stay
It was awesome to stay at this hotel. Location of hotel is great. View from hotel is awesome. Staff of hotel is very good & cooperative. Food available in hotel is tasty . 24hrs hot water . I was very happy staying in this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View was excellent good was good
Very good experience

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
badexperience hotel review
very unhygenic common toilets,smelly rooms,bathroom were not as per standard which they charge,they charge extra for CORNER MAHARAJA ROOM but there is no difference between maharaja room & CORNER MAHARAJA ROOM,food quality was not gud,plates were not cleaned.overall i pay more & get very less.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Perfection in the valley
The snow valley is the place to stay if ur heading for Dalhousie...its proximity to the mall road makes it even better. The view from the room makes it perfect. Even the children loved their stay for two reason that food was to their liking and then there was ample space in the room. Initially i thought their rates were high as they charged 6700/- per night but after the quality which they offered it was all worth it. If i visit again i will choose the same hotel.

6/10 Okay

Verified traveller

Liked: Room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
hotel conditions
The location is good with good view of mountain. The restaurant food quality is good. The staff is even better. But, the hotel condition is not good. It is undergoing renovation and hence very dirty. The quality to cost ratio is poor.

6/10 Okay

M.Dutta, Faridabad

Centrally located
It was a comfortable stay.

4/10 Poor

Akrish, Gurgaon, Haryana, India

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor value for money
The bathroom was not cleaned when we arrived. The pot had stains in it and I had to call the hotel staff and ask their housekeeping to do a better job, which they did without any complaints. The promised package from Expedia was Breakfast and Lunch or Dinner (Modified American Plan). We ended up reaching a day late and agreed to forfeit one day's charges (obviously- and I had no problems with that). However, the hotel charged us for lunch though we had not taken dinner at their place. Other than this, the hotel is strictly OK and not value for money at the price that Expedia charged us. One does not expect to find a dirty bathroom when one arrives. Also, their breakfast, and food in general is not very good. I've had better stays at much lower prices in other hill stations. The only good thing about this place is the view of the Himalayas from the hotel room, which is absolutely breathtaking. However, I would strongly suggest looking at other options before zeroing in on this one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort