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Reviews of Pullman Dakar Teranga

5 out of 5
Pullman Dakar Teranga
10 Rue Colbert, Place de L' independance, Dakar

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 178 reviews" "
Rating 8 - Good. 49 out of 178 reviews" "
Rating 6 - Okay. 20 out of 178 reviews" "
Rating 4 - Poor. 11 out of 178 reviews" "
Rating 2 - Terrible. 5 out of 178 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

tersandro

Stayed 3 nights in Feb 2024
Response from Awa on Apr 1, 2024
Bonsoir tersandro,Nous sommes désolés que votre expérience du Pullman Dakar Teranga n'ait pas été à la hauteur de vos attentes et vous serions reconnaissants si vous pouvez donner plus de détails sur l'expérience vécue.Au plaisir de vous lire et espérant avoir l'opportunité de regagner votre confiance lors de votre prochain séjour parmi nous,sincèrement.Awa Diop DiagneResponsable Qualité

8/10 Good

Mbaita

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Would highly recommend.
Stayed 4 nights in Jan 2024
Response from Awa on Feb 16, 2024
Dear Mbaita,thank you for sharing your positive experience with the Expedia community. Your kind words will be shared with the entire team.See you soon at Pullman Dakar Teranga,sincerely.Awa Diop DiagneQuality Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was fantastic! I would like to recognize Cisse, who works evening at the restaurant and Anne at the reception desk as doing a superb job. Mamadou also was excellent as well as Papis, a great guide, and also the lady who runs the breakfast. Housekeeping was very good too
Stayed 3 nights in Jan 2024
Response from Awa on Jan 24, 2024
Dear Tim,Thank you for your lovely comments regarding the service you received from our team and for taking the time to mention the team members who exceeded your expectations by name, as we are able to personally congratulate them for their positive impact on your stay with us. See you soon, sincerely.Awa Diop DiagneQuality Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A safe space. Very welcoming staff
Stayed 4 nights in Dec 2023
Response from Awa on Dec 27, 2023
Dear Michael,This is a wonderful review that really makes us proudThank you for choosing to stay with us. See you soon at Pullman Dakar Teranga,sincerely.Awa Diop DiagneQuality Manager

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good but the immediate area outside the hotel is very congested sometimes during the day.
Stayed 1 night in Nov 2023
Response from Awa on Dec 1, 2023
Dear Lois,Thank you for your constructive comment about the Pullman Dakar Teranga.We look forward to welcoming you back with us,sincerely.Awa Diop DiagneQuality Manager

10/10 Excellent

Mame

Liked: Cleanliness, staff & service, property conditions & facilities
Property is modern and up to date
Stayed 2 nights in Nov 2023
Response from Awa on Nov 24, 2023
Dear Mame,Thanks for your appreciations on our hotel.See you soon at Pullman Dakar Teranga,sincerely.Awa Diop DiagneQuality Manager

8/10 Good

Pierre

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place.
Stayed 1 night in Nov 2023
Response from Awa on Nov 24, 2023
Bonjour Pierre,Thank you for your appreciation and for this positive comment on Pullman Dakar Teranga.Looking forward to welcome you back, Regards.Awa Diop DiagneQuality Manager

10/10 Excellent

Chukwumere

Stayed 4 nights in Nov 2023
Response from Awa on Dec 1, 2023
Bonjour Chukwumere,Nous apprécions beaucoup cette note très positive.Au plaisir de vous accueillir de nouveau au Pullman Dakar Teranga.Sincèrement.Awa Diop DiagneResponsable Qualité

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Awa on Nov 24, 2023
Bonjour,Nous vous remercions pour votre feedback.A très bientôt au Pullman Dakar Teranga,Sincèrement.Awa Diop DiagneResponsale Qualité

2/10 Terrible

randy

Stayed 2 nights in Sep 2023
Response from Awa on Sep 18, 2023
Bonjour Randy,Nous sommes surpris et désolés de lire cette note.Cependant, nous vous serions reconnaissants si vous pouvez nous donner plus de détails sur l'expérience vécue afin de nous permettre de nous améliorer.Au plaisir de vous lire et à bientôt au Pullman Dakar Teranga.Sincèrement.Awa Diop DiagneResponsable Qualité

10/10 Excellent

Quanah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Awa on Jun 6, 2023
Bonjour,nous vous remercions pour ce feedback positif sur notre établissement.A très bientôt au Pullman Dakar Teranga,sincèrement.Awa Diop DiagneResponsable Qualité

8/10 Good

Kandace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties and very safe. The only issues is, bring your own face towels/wash cloths. The staff provided one the first day but couldn’t understand when we requested more. Service at the restaurant is VERY slow and inconsistent. The staff however is very nice, very safe property, and very clean.
Stayed 4 nights in May 2023
Response from Awa on May 25, 2023
Dear Kandace,We lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall stay expérience in our hotel, therefore we are sincerely sorry to read your comments on the service you received from housekeeping, restaurant and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We hope that you will give us the opportunity to better serve you in the near future.See you soon!Sincerely.Awa Diop DiagneQuality manager

2/10 Terrible

Emmanuelle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel - to be avoided
I stayed one week at the Pullman Teranga. It was an horrible experience: the staff just ignore you when you have a request, they never respond to the phone, the pool was privatised, without any warning, so we could not enjoy it although we paid for it, 1 day of 2 they forget the water in the room, the door of my room was not closing properly so I felt very insecure at night. I sent 5 emails to get my flight ticket printed: never got the print. The air-conditioning is not efficient in the bedroom, the door of my bathroom was broken and the mirror was rust... so please, run away, there are other Luxury Hotels in Dakar.
Stayed 8 nights in Mar 2023
Response from Awa on Mar 21, 2023
Dear Emmanuelle,thank you for choosing our hotel for your stay in Dakar.It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. concerning the shortcomings, we are terribly sorry and offer you all our apologies.We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.We hope that you will give us the opportunity to better serve you in the near future.Looking forward waiting you soon in Pullman Dakar Teranga,Best regards.Awa Diop DiagneQuality Manager

4/10 Poor

ADAMA

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointed
I went to the Pullman Teranga and we were overall disappointed by the quality of this hotel. It is supposed to be a 5 starts but the carpet is dirty, our rooms were not cleaned every day even when we put the sign to clean, we were out of bath towels for 2 days and the staff was very disorganized overall.
Stayed 8 nights in Feb 2023
Response from Awa on Feb 23, 2023
Dear Adama,We are very sorry that we werent able to make your stay pleasant .We apologize for these shortcomings and will forward your comment o the manager concerned for improvement.Hoping that you will give us the opportunity to regain your trust during your next stay;best regards.Awa Diop DiagneQuality Manager.

6/10 Okay

Matilda

Disliked: Staff & service
Too noisy
Stayed 7 nights in Feb 2023
Response from Awa on Feb 24, 2023
Dear Matilda,We are sorry to read that your recent experience at Pullman Dakar Teranga was not pleasant because of the noise you mentioned.Please accept our sincere apologies for the inconvenient caused.We hope to have the opportunity to regain your trust during your next visit,Best regards.Awa Diop DiagneQuality Manager

6/10 Okay

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in the middle of the Dakar and close to the port and beach. Facilities were top notch although check in was very slow. The beach club connected to the hotel was a plus
Stayed 3 nights in Jan 2023
Response from Awa on Jan 24, 2023
Dear Ahmad,hank you for the great review of our hotel! We are glad that you enjoyed your stay.Regarding your remark on the check in, we take good note and transmit to the manager concerned for improvement.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Happy new year!Sincerely,Awa Diop DiagneQuality Mamanager

2/10 Terrible

joseph

Disliked: Staff & service, property conditions & facilities
Response from Awa on Nov 24, 2023
Bonjour Joseph,Nous sommes désolés que votre expérience n'ait pas été à la hauteur de vos attentes.Espérant avoir l'opportunité de mieux vous servir lors de votre prochain séjour,sincères salutations.Awa Diop DiagneResponsable Qualité

4/10 Poor

joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Strongly recommend not staying at this hotel. There is a luxury boutique hotel right behind it, the Sekubi, which is much nicer.
Stayed 1 night in Nov 2022
Response from Awa on Nov 30, 2022
Dear Joseph,We are sorry to read that your expectations were not met.While we are very sorry to hear about your disappointment with your stay at our hotel, we would appreciate it if you could provide us with more details about your experience to help us identify areas that we need to work on to improve the experience of our future guests. Don't hesitate to contact me and hope to see you again in Pullman Dakar Teranga.Sincerely.Awa Diop DiagneQuality Manager

6/10 Okay

Ola

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location of the property was fine. Facilities were good. Not quite sure this is a 5 Star property. Definitely overpriced. Front desk staff were the absolute worst. I read reviews about bad front desk service and had lowered expectations even then they couldn't even meet me up with low expectations. They were quite unhelpful; language and attitude were abrasive and sometimes downright unprofessional. Staff at the restaurants were however excellent. Makes you wonder why the hotel's management will keep this set of people at the Front desk. Would I stay here again. Yes. I would.
Stayed 2 nights in Nov 2022
Response from Awa on Nov 29, 2022
Dear Ola,Thank you for taking the time to tell us about your experience at the Pullman Dakar Teranga.We are terribly sorry that the front desk service experience did not meet your expectations; allow us to express our sincerest apologies.Please note that this is a real exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.We appreciate your sharing and it is our hope that you will give us the opportunity to better serve you in the near future.Looking forward waiting you soon at Pullman Dakar Teranga,Best regards.Awa Diop DiagneQuality manager

10/10 Excellent

Keith

Stayed 10 nights in Oct 2022
Response from Awa on Nov 24, 2023
Bonjour Keith,Merci pour cette note très positive.A très bientôt au Pullman Dakar Teranga,sincèrement.Awa Diop DiagneResponsable Qualité

10/10 Excellent

Lundon, San Francisco

Liked: Cleanliness, staff & service, amenities
Property is an oasis within the hustle and bustle of a port city. I had a suite and welcomed with wine and fruit. I didn’t arrive until 130am and checked in with ease. I should have booked a car service to and from the airport directly with the hotel, it would have saved me stress and money. Otherwise, the spa, pool, lounge, restaurants were an added touch for my holiday.
Stayed 6 nights in Oct 2022
Response from Awa on Oct 18, 2022
Dear Lundon,Thank you for the great review of our hotel and services ! We are glad that you enjoy staying with us and hope to welcoming you again very soon.Sincerely.Awa Diop DiagneQuality manager

6/10 Okay

Alexandra

Stayed 2 nights in Oct 2022
Response from Awa on Oct 11, 2022
Bonjour Alexandra,Merci beaucoup pour votre feedback, sachez qu'il est très important pour nous d'avoir l'avis de nos clients.N'hésitez pas à prtager avec nous votre expérience du Pullman Dakar Teranga,Au plaisir de vous lire,sincèrement.Awa Diop DiagneResponsable Qualité

6/10 Okay

Rene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The service at the property was top notch! I celebrated my birthday there and they were attentive and had a personal touch. However I would say that we expected the rooms to be more up to date than they were. We did also enjoy their great amenities like the spa.
Stayed 2 nights in Sep 2022
Response from Awa on Oct 11, 2022
Dear Rene,Thank you for your amazing review regarding you recent stay with us.We appreciate the kind words about our hotel, our team and take note for rooms.Looking forward waiting you soon at Pullman Dakar Teranga,Best regards.Awa Diop DiagneQuality manager

10/10 Excellent

Mamadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2022
Response from Awa on Sep 2, 2022
Dear Mamadou,Thank you for your appreciation.See you soon at Pullman Dakar Teranga.Sincerely.Awa Diop DiagneQuality Manager

8/10 Good

Lance, Franklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
First trip to Africa for this American. The Pullman Teranga is a well run hotel with beautiful views of the ocean. Speaking some French Is helpful but not necessary. Housekeeping service was great. Lobby bartender makes a mean Negroni. Had a good business dinner in the restaurant. Enjoyed poolside drinks and food.
Stayed 4 nights in Jul 2022
Response from Myriam on Jul 28, 2022
Dear Lance thank you for choosing the Pullman Teranga Dakar to live your first trip to Africa we are happy that you have enjoyed all the services during your stay, we hope to see you again very soon. Sincerely Aby Myriam Pouye Quality service

10/10 Excellent

J Asha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
When lights are out, very difficult to find bathroom.
Stayed 2 nights in May 2022
Response from Awa on Jun 22, 2022
Dear Asha, Thank you for the feedback on your room experience. Regarding the light, you have to insert and leave your room card in the wall switch at the entrance. We are sorry that you had to move around in the dark. We hope to welcome you back to the Pullman Dakar Teranga, sincerely. Awa Diop Diagne Quality Manager

10/10 Excellent

gibril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole entire experience was excellent. My favorite staff and hotel in west Africa. Amazing people, ama big facility, reception was alway 100 and the room took my breath away. Great job Pullman. You have inspired me.
Stayed 1 night in Jun 2022
Response from Awa on Jun 16, 2022
Dear Gibril, Many thanks for your words and for taking the time to share your experience at Pullman Dakar Teranga. I and all the teams are touched to receive your meaningful feedback. Looking forward waiting you very soon at Pullman Dakar Teranga, Best regards. Awa Diop Diagne Quality manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk a Mess
Wonderful, but the staff at the front desk were NOT helpful at all.
Stayed 2 nights in May 2022
Response from Awa on Jun 16, 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Dakar Teranga. We are sorry that your experience at the front desk did not meet your expectations; please allow us to express our sincerest apologies. We transmit your comment to the manager for improvement. Awa Diop Diagne Quality Manager

8/10 Good

Merele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk
It was wonderful except that the front desk people weren’t really helpful
Stayed 5 nights in May 2022
Response from Awa on Jun 16, 2022
Dear Merele, Thank you for the great review of our hotel. Concerning your remark on the front desk people, we take note and transmit to the manager for improvment. Looking forward to welcome you back at Pullman Dakar Teranga, sincerely. Awa Diop Diagne Quality Manager

10/10 Excellent

K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Awa on May 18, 2022
Bonjour, Merci pour cette formidable note à la suite de votre récent séjour au Pullman Dakar Teranga. A très bientôt parmi nous, Sincèrement. Awa Diop Diagne Responsable Qualité

10/10 Excellent

M GUILLON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022
Response from Awa on May 18, 2022
Bonjour Mr Guillon, Tous nos remerciements pour cette excellente note sur notre établissement. Au plaisir de vous accueillir à nouveau au Pullman Dakar Teranga. Sincèrement. Awa Diop Diagne Responsable Qualité

10/10 Excellent

Darrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome! Loved everything about it.
Stayed 2 nights in Mar 2022
Response from Awa on Mar 7, 2022
Dear Darell, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards. Awa Diop Diagne Quality manager

10/10 Excellent

Hawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Arrived at the hotel after 1.am but was still greeted warmly and had a seamless experience
Stayed 1 night in Jan 2022
Response from Awa on Jan 18, 2022
Dear Hawa, We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. See you soon at Pullman Dakar Teranga, regards. Awa Diop Diagne Quality Manager

10/10 Excellent

NIGEL TALBOT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A helpful and very pleasant environment
Stayed 2 nights in Jan 2022
Response from Awa on Jan 14, 2022
Dear Nigel Talbot, We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards. Awa Diop Diagne Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021
Response from Awa on Dec 27, 2021
Bonjour, nous vous remercions pour cette belle note de 10/10 sur notre établissement. Au plaisir de vous accueillir de nouveau au Pullman Dakar Teranga. Sincèrement. Awa Diop Diagne Responsable qualité

10/10 Excellent

Manhal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect during my stay at Pullman.. thank you
Stayed 5 nights in Nov 2021
Response from Awa on Nov 30, 2021
Dear Manhal, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. See you soon, sincerely. Awa Diop Diagne Quality Manager

10/10 Excellent

emily aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
week - end get away
really enjoy my stay \ i feel like a posh lady /
Stayed 1 night in Oct 2021
Response from Awa on Oct 26, 2021
Dear Emily Aida, Thank you for your feedback positif and for your appreciation. We are happy to read your amazing comment. See you soon at Pullman Dakar Teranga. Sincerely. Awa Diop Diagne Quality Manager

10/10 Excellent

salimata

Stayed 1 night in Jul 2021

10/10 Excellent

M Guillon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Teky on Aug 17, 2021
Dear Guillon, Merci pour votre superbe appréciation. N'hésitez pas à partager votre expérience vécue au Pullman Dakar Teranga. Au plaisir de vous accueillir de nouveau parmi nous. Sincèrement. Tekyath Assani Service qualité

10/10 Excellent

Renata

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The Best Hotel in Dakar
The Pullman was the absolute best hotel I’ve stayed in since being in Senegal! The staff, management, amenities were amazing. And the food….just incredible! I ❤️ this place!
Stayed 3 nights in Jul 2021
Response from Awa on Jul 29, 2021
Dear Renata, Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. See you soon at Pullman Dakar Teranga. Best regards. Awa Diop Diagne Quality Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. I believe in writing clear and honest reviews. We need them when traveling around the world. This is an excellent choice.
Stayed 3 nights in Jun 2021
Response from Awa on Jul 5, 2021
Dear Guest, Thank you for your amazing review. It is a pleasure to read your comment and appreciations on our hotel. See you soon at Pullman Dakar Teranga, Sincerely. Awa Diop Diagne Quality Manager

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKED EVERYTHING AT THIS HOTEL FROM THE ROOMS TO THE FOOD TO THE STAFF.
Stayed 3 nights in Jun 2021
Response from Awa on Jun 10, 2021
Dear Guest, Thank you for your positif feedback and for your appreciations. We will be sure to share them with the team. See you soon, best regards. Awa Diop Diagne Quality Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2021
Response from Awa on Feb 16, 2021
Dear Guest, Nous apprécions votre feedback positif à la suite de votre récent séjour au Pullman Dakar Teranga. Sincèrement. Awa Diop Diagne Responsable Qualité

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Forlorn 80s type hotel saved by excellent location
This seems to be an overpriced/ overevaluated 3 stars hotel (lobby - 4 stars) which survives because of its excellent location on the beach front where it also manages a decent swimming pool. Everything in the hotel feels 80s, and kind of nostalgic, but the views from rooms are priceless. The staff is quite remarkable, especially Gerti and Aminata at the reception desk.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Awa on Jan 4, 2021
Dear Guest, Tous nos remerciements pour cette note de 5/5. N'hésitez surtout pas à partager avec nous l'expérience vécue au Pullman Dakar Teranga. Au plaisir de vous lire, sincèrement. Awa Diop Diagne Responsable Qualité

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2020
Response from Awa on Dec 1, 2020
Dear Guest, Tous nos remerciements pour cette excellente note. N'hésitez surtout pas à partager avec nous l'expérience vécue au Pullman Dakar Teranga. Au plaisir de vous lire, sincèrement. Awa Diop Diagne Responsable Qualité

10/10 Excellent

RENEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was superb.
Stayed 3 nights in Aug 2020
Response from Awa on Aug 12, 2020
Dear Renel, Thank you for you superb feedback, it's a pleasure to read it. See you very soon at Pullman Dakar Teranga, regards. Awa Diop Diagne Quality manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant and professional. The reception and lobby areas were luxurious with a subtle local touch. The room was spacious, clean and looked recently furnished.
Stayed 1 night in Feb 2020
Response from Awa on Feb 19, 2020
Dear Guest, Thank you very much for sharing your experience with us. We are happy you had a nice stay with us and that you appreciated the reception, the lobby with local touch and the room. We also appreciate your kind words for our staff, their friendliness and professionalism. We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Looking forward waiting you soon at Pullman Dakar Teranga, Best regards. Awa Diop Diagne Quality manager

6/10 Okay

Paul, Vancouver

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was small, hard to move around. Shower did not drain so had to keep it short to avoid flooding the room. 3 of seven days housekeeping took away our towels and left only one bath towel. Perhaps we were to share? Food at beach bar is better than at restaurant. However breakfast buffet is good. Hard to feel value though as it costs $30 USD per person.
Stayed 7 nights in Jan 2020
Response from Awa on Feb 10, 2020
Dear Paul, Thank you for taking your time to tell us about your stay at Pullman Dakar Teranga. We are sorry this negative experience with us. We took note and shared your comment about shower and towels with our technical and housekeeping managers for an urgent action but also to prevent these one-off problems from recurring. We apologize for inconvenients. We hope that you will give us the opportunity to better serve you in the near future. Looking forward waiting you soon at Pullman Dakar Teranga, Best regards. Awa Diop Diagne Quality manager