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CEREJA Hotel & Resort Da Lat – Avis

4 out of 5
CEREJA Hotel & Resort Da Lat
Hoa Phuong Tim, Phuong 3, Da Lat, Lam Dong

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 18 avis sur 29." "
Note de 8 – Bien, d’après 6 avis sur 29." "
Note de 6 – Acceptable, d’après 1 avis sur 29." "
Note de 4 – Médiocre, d’après 3 avis sur 29." "
Note de 2 – Terrible, d’après 1 avis sur 29." "

9,0/10

Propreté

8,4/10

Service et personnel

8,8/10

Commodités

8,8/10

État et installations de l’hébergement

10/10

Écoresponsabilité

Avis

10/10 – Excellent

Jean

Séjour de 1 nuit en août 2023
Cereja Hotel & Resort a répondu le 11 août 2023
Dear Mr. Jean, Thank you so much for your contribution! We appreciate your feedback and will keep trying to deliver the best service to our guests! Wish you have a wonderful time! Cereja Hotel & Resort Da Lat!

4/10 – Médiocre

Lotte

Séjour de 3 nuits en mars 2023
Cereja Hotel & Resort a répondu le 11 août 2023
Dear Mr. Lotte, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to us directly at 097 608 7272 if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Best Regards, CEREJA Hotel & Resort

10/10 – Excellent

SANGSOON

Séjour de 4 nuits en novembre 2022
Cereja Hotel & Resort a répondu le 23 déc. 2022
Dear Mr. Sang Soon, Let us take this opportunity to thank you very much for choosing Cereja Hotel & Resort on your vacation in Dalat City. It was our pleasure to welcome you at Cereja. Your comments are the strength to help us improving better. We look forward to welcome you again next time with the best service. Wish you have a nice day! Cereja Hotel & Resort Dalat,

10/10 – Excellent

Lee

Séjour de 1 nuit en novembre 2022
Cereja Hotel & Resort a répondu le 26 nov. 2022
Dear Mr. Lee, Let us take this opportunity to thank you very much for choosing Cereja Hotel & Resort on your vacation in Dalat City. It was our pleasure to welcome you at Cereja. Your comments are the strength to help us improving better. We look forward to welcome you again next time with the best service. Wish you have a nice day! Cereja Hotel & Resort Dalat,

8/10 – Bien

Siu Ki Angela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is great for a relaxed trip out in the lakes. For Dalat first-timers like us, it was probably not the best choice because we had to take taxi/GrabCar all the time to join day tours that picked up guests from the city center only (hotel shuttle schedule was very sparse during our stay in late Oct). The extra car ride took time, costed money and caused challenges when many drivers were reluctant to cover this location or having a hard time navigating the winding roads in the dark.
Cereja Hotel & Resort a répondu le 15 nov. 2022
Dear Ms. Siu Ki Angela, Let us take this opportunity to thank you very much for choosing Cereja Hotel & Resort on your vacation in Dalat City. It was our pleasure to welcome you at Cereja. Your comments are the strength to help us improving better. We look forward to welcome you again next time with the best service. Wish you have a nice day! Cereja Hotel & Resort Dalat,

10/10 – Excellent

Volkan, Las Vegas

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property right on the lake.
Séjour de 2 nuits en juillet 2022
Cereja Hotel & Resort a répondu le 15 nov. 2022
Dear Mr. Volkan, Let us take this opportunity to thank you very much for choosing Cereja Hotel & Resort on your vacation in Dalat City. It was our pleasure to welcome you at Cereja. Your comments are the strength to help us improving better. We look forward to welcome you again next time with the best service. Wish you have a nice day! Cereja Hotel & Resort Dalat,

10/10 – Excellent

Thi Minh Ha

Séjour de 1 nuit en août 2022

8/10 – Bien

Gerald

Séjour de 1 nuit en juillet 2022
Cereja Hotel & Resort a répondu le 25 juill. 2022
Dear Mr. Gerald, Thank you so much for your contribution! We appreciate your feedback and will keep trying to deliver the best service to our guests! Wish you have a wonderful time! Cereja Hotel & Resort Da Lat!

6/10 – Acceptable

Claus

Séjour de 2 nuits en juin 2022

10/10 – Excellent

Jesse

Séjour de 2 nuits en mai 2022
Cereja Hotel & Resort a répondu le 21 mai 2022
Dear Mr. Jesse, Thank you so much for your contribution! We appreciate your feedback and will keep trying to deliver the best service to our guests! Wish you have a wonderful time! Cereja Hotel & Resort Đà Lạt!

10/10 – Excellent

YOSHIAKI

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
立地が良い。静かでのんびり過ごせる。慌ただしい旅行向きではないが、ダラットの中心地には車で15分くらい。
Séjour de 1 nuit en avril 2022
Cereja Hotel & Resort a répondu le 9 mai 2022
Dear Mr. Yoshiaki, Let us take this opportunity to thank you very much for choosing Cereja Hotel & Resort on your vacation in Dalat City. It was our pleasure to welcome you at Cereja. Your comments are the strength to help us improving better. We look forward to welcome you again next time with the best service. Wish you have a nice day! Cereja Hotel & Resort Dalat,

2/10 – Terrible

Kawakatsu

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel didn’t open ( they didn’t open business), when I arrived at hotel. I already paid the hotel fee by credit card. Please return back to me immediately.
Séjour de 1 nuit en février 2022

8/10 – Bien

Alexandra

Séjour de 3 nuits en avril 2021

4/10 – Médiocre

PHUC

Voyage en famille
Points faibles : Service et personnel
Séjour de 1 nuit en avril 2021

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My sister and I took a weekend getaway and we felt in love with this place! Quiet, peaceful, beautiful hotel & surrounding. The staffs were very friendly and helpful. They offered early check in and free upgrade to an amazing Deluxe Lake View room. They also have free shuttle from the resort to Da Lat city center and return, which is a plus. Breakfast choice was quite simple, but no big deal for us. Overall, we were very happy with this hotel and highly recommend this place for retreat.
Séjour de 1 nuit en mars 2021

10/10 – Excellent

khuong

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2021

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was so nice and helpful. The room was very clean. Overall our stay there was the best. We will recommend it to our friends and will stay there again.
Séjour de 2 nuits en mars 2020
Cereja Hotel & Resort Management Team a répondu le 12 mars 2020
Dear Sir/Madam, Thank you very much for your positive feedback to our hotel! We're very happy that you enjoyed our accommodation and appreciate our staff's efforts to make your stay more comfortable. We hope we will have chances to welcome your friends and you again in the near future. Wish you have a wonderful time ahead. Regards,

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2020
Cereja Hotel & Resort Management Team a répondu le 21 févr. 2020
Thank you so much for your contribution! We appreciate your feedback and will keep trying to deliver the best service to our guests! Wish you have a wonderful time!

8/10 – Bien

Anne W

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Peaceful and luxurious getaway
The location and buildings are great. The lake view is tranquil; this is rare in Vietnam. The staff was friendly. The only issue that I had was that the hotel restaurant closed for a private party and there was no western food for two of the three nights we stayed. Also, by 8:00 one morning, the meat options of the buffet were gone. Bring your own transportation. Overall though, the resort was very peaceful and comfortable. I recommend it if you want to have rest and be only 20 minutes away from Dalat city.
Séjour de 3 nuits en décembre 2019
Cereja Hotel-Resort Da lat a répondu le 6 janv. 2020
Thank you very much for your comment, we hope to welcome you more in future with much better services!

8/10 – Bien

JessicaLy, Paris

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A suitable place for relaxation, my parents appreciate the holiday here. We enjoy the feeling of being in Europe, beautiful and luxurious view. The staffs are friendly, although I checked in and out late, they were willing to support.
Séjour de 1 nuit en octobre 2019

10/10 – Excellent

NguyenVu, Ha Noi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tiếp tân và phục vụ phòng dễ thương, chuyên nghiệp. Phòng tiện nghi và đẹp. Buffet sáng tốt nhưng chất lượng yaourt không đạt chắc men để làm không còn tốt nữa. Khuôn viên rất đẹp. Đi dạo rất thoải mái. Phòng mình có view thấy hồ và rừng thông rất đẹp. Sẽ đặt lại phòng cho chuyến du lịch tới. Có một góp ý nhỏ nên bỏ thêm cho một đồ cạo râu như các resort 4* khác. Việc này không lớn nhưng là một tiện nghi cho người thuê phòng. Hiiii mấy ngày nghỉ này râu minh mọc lởm chởm luôn!
Séjour de 1 nuit en octobre 2019

10/10 – Excellent

Kenny, Sydney

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A suitable place for relaxation, my parents appreciate the holiday here. We enjoy the feeling of being in Europe, beautiful and luxurious view. The staffs are friendly, although I checked in and out late, they were willing to support.
Séjour de 1 nuit en octobre 2019

10/10 – Excellent

Thy, Laos

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was nice, about 20 minutes drive away from the main center which kept it well away from the noise. The only downside to our experience was breakfast, despite the variety the quality wasn't where we were expecting given it's proximity to the main farming centre of the country Da Lat.
Séjour de 1 nuit en octobre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was my second visit to this property because of its beauty, setting on a lake out of town it’s a perfect tranquil location to relax. Absolutely beautiful. The only downside of this beautiful location is the location outside of town. If you don’t have a car or motorcycle you will need to use grab, taxi or the scheduled shuttle service.
Séjour de 1 nuit en octobre 2019

10/10 – Excellent

Ha, New York

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I definitely would like to comeback next time. Staff are helpful though a bit slow in service. Facilities are well equipped and very nicely organized. Meals are good and tasty. I would give a 9 score.
Séjour de 1 nuit en octobre 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Mình đã có trải nghiệm ở đây thật sự tuyệt vời luôn. Không gian yên tĩnh và trong lành nhất ở Đà Lạt, kiểu như được thiên nhiên ưu ái nằm trong rừng thông và bao bọc xung quanh là hồ nên không khí không hề mất đi cái bốn mùa trong ngày của Đà Lạt. Mình nhất định sẽ lại đến và bạn bè mình có đến cũng sẽ chỉ ở đây thôi! Đã yêu Đà Lạt rồi giờ còn yêu luôn Cereja Resort.
Séjour de 1 nuit en octobre 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel...modern and updated. A bit off beaten path so had difficulty finding a taxi familiar with location. Front desk staff took us in gold card to view hotel orchard where they grow some of the fruit used in the breakfast buffet. I would stay at this hotel again
Séjour de 1 nuit en août 2019

4/10 – Médiocre

Patricia

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Way below expectations
If you appreciate peace and quiet and don’t like construction noise. This isn’t the place for you. Not sure how long this will continue but overall a terrible stay. Hammering and drilling started at 6pm-close to 10pm (because I called reception) then began again at 6am (music and construction and/or mowing the lawn!?). The place is new and rooms are nice but the service is terrible as they wouldn’t accommodate a change of room when I told them it was too loud(I was the ONLY other guest in the entire hotel and they said no). This is a new hotel so maybe their understanding of service is a new concept, but now that I’ve experienced the hospitality of Vietnam in other hotels; I have to say this was the worst stay. I can only compliment the breakfast buffet as it was nice and the room service food was actually well done too.
Séjour de 1 nuit en août 2019
David a répondu le 26 août 2019
Dear Ms Patricia First and foremost we want to sincerely apologize for the situation. We always strive to provide the best service to our guests; then we will check what happened and thank you for your reviews.