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Reviews of Mercure Curitiba Batel Hotel

3.5 out of 5
Mercure Curitiba Batel Hotel
R. Alferes Angelo Sampaio, 1177, Batel CEP, Curitiba, PR

Reviews

8.6

Excellent

Rating 10 - Excellent. 184 out of 372 reviews" "
Rating 8 - Good. 130 out of 372 reviews" "
Rating 6 - Okay. 36 out of 372 reviews" "
Rating 4 - Poor. 14 out of 372 reviews" "
Rating 2 - Terrible. 8 out of 372 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

alex

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
O hotel em geral é bom. Cama confortável e chuveiro bom. Chegamos mais cedo do horário programado para o check in e os staffs não permitiram a nossa entrada mesmo com quarto disponível. Tivemos que pagar parte de uma diária + 5%. Como estávamos cansados do voo, pagamos o valor que nos foi cobrado. A grande maioria dos hotéis são mais maleáveis quanto ao check in mais cedo, caso haja disponibilidade sem cobrança. O que não foi ocorreu.
Stayed 1 night in Jul 2023

8/10 Good

Daniella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good business hotel. Internet worked well. Chairs in the room comfortable to work. Comfortable bed and balcony was super appreciated after a long work day.
Stayed 2 nights in Jul 2023

4/10 Poor

Thomas

Travelled with family
Disliked: Staff & service, amenities
Sadly I cannot recommend the Mercure. The staff was awkward towards us and would often ignore our family in favor of native speaking guests even while in line. While I highly recommend the restaurant downstairs and the breakfast, a majority of the staff in which we interacted with needs to take notes from the staff at the Radisson just a few blocks down the road. They added charges to our rooms and were caught by surprise we actually reviewed them. They apologized a thousand times… but clearly they like to take advantage of foreign guests. My suggestion for the Mercure team, etiquette and awareness. If you are paying top dollar you expect top results. Paying the same price at the Radisson and it’s a stark contrast in favor of the Radisson.
Response from Pamella Martinez Coordenadora de Recepção, Reserva on Dec 19, 2022
Thanks for the comments.At check-out, we asked for the items to be checked for all guests, when it was found that there were no minibar consumptions, they were duly reversed.We look forward to a future opportunity.

10/10 Excellent

Mario

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Nice bar!
Stayed 2 nights in May 2022

10/10 Excellent

Valquiria

Stayed 1 night in Feb 2022

8/10 Good

Claudio

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

10/10 Excellent

JOMAR P.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent. Pamella and David were outstanding hosts.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Funcionários atenciosos, quarto confortável e limpeza excelente. O café da manhã é maravilhoso!
Stayed 3 nights in Sep 2021

8/10 Good

José

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
It's an option when staying in Curitiba
The location of this hotel is the best reason to choose it. The building shows signs of ageing and require cosmetic improvements.
Stayed 4 nights in Mar 2020

10/10 Excellent

Antonio Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet room, cool furniture with gym and pool
Quiet room and cool furniture with gym and pool. Breakfast available with many options, including Nexpresso coffee
Stayed 1 night in Nov 2019
Response from Henrique Pena on Nov 25, 2019
Dear Antonio, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice place, well maintained
Stayed 1 night in Nov 2019
Response from Henrique Pena on Nov 20, 2019
Dear, Thank you for share your feedback with us! We hope to see you again very soon!! Best regards, Henrique Pena General Manager Mercure Curitiba Batel

8/10 Good

JOSNEY

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great service
The hotel was overall good. The only issue is that it is located in a noisy area. Clean and great service.
Stayed 1 night in Nov 2019
Response from Henrique Pena on Nov 14, 2019
Dear Josney, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security guy should be more friendly. Another is OK FOR ME.
Stayed 1 night in Mar 2019

10/10 Excellent

Anne Laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Curitiba
Great location. Staff is really friendly and customer oriented, they all speak English which is a plus in Curitiba! Excellent breakfast and great restaurant. Really convenient walk to many stores and restaurants nearby.
Stayed 1 night in Mar 2019
Response from Mercure Curitiba Batel on Mar 7, 2019
Dear Ms. Anne Laure, Thank you for taking the time to share your feedback. We are very happy you enjoyed your stay with us. We hope to welcome you back to our hotel very soon! Sincerely, Henrique Pena General Manager Mercure Curitiba Batel

10/10 Excellent

Antonio Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet room, fast check-in & out, great breakfast
Quiet room, friendly staff, fast and accurate check-in and check-out, great breakfast

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Roberto, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still good, but rooms need renovation.
Service is flawless, with friendliest staff. Breakfast is delicious, with plenty of options. Public areas are in good shape, but rooms need some renovation. The tiny bathroom is a big negative.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a good location. Close to shopping, good restaurants and night life. Staff is very kind. Rooms are spacious and comfortable. If you are a foreign traveler, the cable TV accommodates English speaking guests.

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jay, Miami

Disliked: Staff & service, property conditions & facilities, room comfort
2 times 1 month. Gave smokers room, I hate smokin
Stayed same hotel like 3 weeks before, and the elevators did not work. My secretary told me to give another chance, for on night only. The check in was normal, I was given the keys for the room and being so tired I went to sleep fast. Wake up 1AM sneezing smelling are odor, realized that they gave me a "smokers room", when my profile on Le Club makes very clear that my preference is non-smoking, I see an ashtray on the counter and realized that was the reason for my discomfort. The front desk people don't seem to care, they don't smile don't greet customers with enthusiasm, it seems like there is a morale problem. When I voiced my concern next morning they didn't seem to care!! so it goes 2 for 2, my last time there.

4/10 Poor

Jay, mia

Disliked: Cleanliness, staff & service, room comfort
Poorly managed, front desk people insensitive.
First 2 mornings elevators did not work, I waited 10 minutes and took the service elevators. used by housekeepers. Went to front desk to complain got some blank stares. Not engaged at all. After breakfast, same situation, one would think that they would put a sign saying, OUT OF SERVICE, but again they were too busy talking amongst themselves. called room service 4AM, took 20 minutes to answer. Coffee and Milk waited another 20 minutes to get it. Complained they took off the bill. The only hotel I've seen that makes you wait 40 minutes for coffee, Mattress soft, needs to be replaced, cigarette burns on floor on a non smirking room!!!! The hotel doesn't have "culture of service" except for one girl who made the check late evening.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Shane, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything as expected and top notch. Great hotel, great service

10/10 Excellent

Sam, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely pleased
The Location is great... few minutes walk to Batel main venue The stuff was absolutely nice and on the money The facility is incredible... little gym but great pool and sauna.. Breakfast is not too fancy but right on

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

deal01304, London

Liked: Cleanliness, staff & service, room comfort
Undergoing refurb, excellent customer service
Having stayed in Mercure hotels across Brazil we were very surprised at the condition of our original room. I immediately raised my concerns with the reception team and thankfully the customer service is first rate. A genuinely concerned and very polite gent addressed all of my concerns and provided us with a new room which he personally inspected in advance. When refurbished the hotel should be as good as the other Mercure hotels in Brazil.

8/10 Good

MS, USA/Brazil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
The hotel is good and in a great location which is hy we chose it. We were in town for the weekend and needed easy access to this general area. The staff was plesant and te room (2br suite) was large enough for us. It was clean and had the microwav and fridge we needed, however it was lacking a few basics for the kitchen that should be included with a room having a kitchen. The biggest issue was that it is on the main street and the windows in the hotel are very old and thin, so there was a LOT of street noise. With a 2yr old in our room the noise kept him awake for a while as it did for us when we went to sleep. also, we called for help withth eluggage when checking out but no one arrived so had to take all the bags ourselves without a cart. I am sure we could have buged them to help but after waiting 10mins we just had to leave. Overall a good rating, call it 3.8 out of 5.

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel Stay
Nice Hotel well located - good for Business travellers

8/10 Good

frails25, Dayton, OH, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce hotel.
Very nice hotel, great location. staff spoke good english.

8/10 Good

Ferrari, Brasilia - DF

Liked: Cleanliness, staff & service, room comfort
Ferrari
It is a good hotel. Not amazing, but good. People are friendly but there are many problems with the service. They never came to get the dish after I ordered room service. The gym has some good stuff but not all machines were working properly. The food is good. The hotel location is perfect. And that's all.

6/10 Okay

J, London, UK

Liked: Cleanliness, property conditions & facilities, room comfort
It is an okay hotel in Curitiba
For the price, you get what you pay for. The area is okay. You have to walk or take cabs to get anywhere, so it isn´t that convenient. I did not feel that welcomed by the staff and they speak very little English, so it was hard to communicate.

8/10 Good

Maria, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely would go back, nice staff, good location, comfortable
like I said, would choose the same hotel again. Very nice staff, good location, clean rooms and the price condition fair.

8/10 Good

Henrique, Rio de Janeiro, Brazil.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable. Good Location.
Good hotel, affordable price and nice location.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Goed centraal gelegen, aardig personeel, kamer schoonmaaksters moeten wel beter hun best doen, minpuntje.
Stayed 9 nights in Jan 2024

10/10 Excellent

Hyago R

Stayed 1 night in Jan 2024

8/10 Good

Alice Mei Lan Kuk

Liked: Cleanliness, amenities, property conditions & facilities
A camareira era muito atenciosa e solicita Só achei a recepção um pouco seca, mas atenderam minhas solicitações
Stayed 3 nights in Dec 2023

10/10 Excellent

Marcus V

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poderia repetir, facilmente!!!
Quarto bem grande, bem decorado é agradável. Café da manhã feito com muito capricho, área muito confortável. Staff excelente.
Stayed 1 night in Dec 2023

10/10 Excellent

RODRIGO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Necessitamos de um espaço para reunião de negócios e fomos rapidamente atendidos, com organização de café, água, canetas, papel, etc. Excelente!
Stayed 1 night in Oct 2023

10/10 Excellent

Jean

Stayed 2 nights in Dec 2023

8/10 Good

Fernanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eu amei a estadia. O único ponto que gostaria de deixar para o hotel é o quarto tem um cheiro forte, como se fosse um retorno do esgoto. Quando saímos do quarto, ao retornar era perceptível. No mais, minha experiência foi ótima.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rodrigo dos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo custo/beneficio.
Stayed 3 nights in Nov 2023

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Alexandre

Stayed 1 night in Nov 2023

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Marcelo Augusto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

andreia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Péssimo atendimento, falta de respeito com cliente
Primeiramente houve problema com minha reserva - nesta plataforma aparece adolescente de 17 anos como criança. E escolhi.uma suíte executiva, que entendi havia um sofá cama. Chegando no hotel, foi-me cobrado uma diferença por meu filho ser considerado adulto. Ok. Momento em que ressaltei a importância de ser corrigida a informação nesta plataforma. Paguei sem problemas. Contudo, meu filho assinou o check-in, portanto foi visto.pelo concierge, e este não nos disse que não havia lugar para ele dormir no quarto. Não era um sofá cama! Era apenas um pequeno sofá! E, pior! Foi colocado lençol para ele dormir. Eu até agora não acredito neste episódio. Mais, os manobristas da garagem PAGA são extrememante mal educados e desorganizados. Você fica horas esperando.pelo carro, não sabem onde colocam.as chaves, e se você reclamar eles respondem de forma bem rude. Não recomendo este hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Felipe Trajano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023