Restaurant

Reviews of Ramada by Wyndham Cumberland Downtown

3 out of 5
Ramada by Wyndham Cumberland Downtown
100 South George Street, Cumberland, MD

Reviews

7.0

Good

Rating 10 - Excellent. 220 out of 1001 reviews" "
Rating 8 - Good. 346 out of 1001 reviews" "
Rating 6 - Okay. 220 out of 1001 reviews" "
Rating 4 - Poor. 132 out of 1001 reviews" "
Rating 2 - Terrible. 83 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

alison, silver spring

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello alison,We're thrilled to hear that you found our hotel to be conveniently located near shopping areas. Our prime location is ideal for guests looking to explore the city's shopping options. Thank you for your feedback, and we hope to welcome you back soon for more shopping adventures!

10/10 Excellent

Sue

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love that you can hear the trains going by. Great water pressure.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Sue,We're so pleased to hear you enjoyed the unique experience of the train passing by and the water pressure during your stay with us. We appreciate your feedback and hope you had a comfortable visit overall. Your comments are truly valued as we strive to create memorable experiences for all our guests.

8/10 Good

chris

Liked: Staff & service
Convenient to historic district.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello chris, We're glad you found our location convenient to the historic district. We hope this added to your overall experience in the area. Your feedback is appreciated, and we look forward to welcoming you back for another visit.

10/10 Excellent

Rebecca

It was fine!
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Rebecca,We appreciate your feedback and are glad to hear you had an overall decent experience at our hotel. Thank you for staying with us.

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Tabatha, We are sorry to hear that you were not completely satisfied with the breakfast during your stay. Guest feedback is essential for us to improve our services, and we appreciate you bringing this to our attention. If you have any further comments or suggestions, please feel free to reach out to our management team.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello James,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We strive to provide a pleasant and memorable experience for all our guests. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.

2/10 Terrible

Emily

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Incredibly rude staff and unforgiving cancellation policy even in case of weather. We explained how we got stranded half way there due to our car breaking down and a snow storm and the managers only responds was “well rules are rules”
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Emily, We apologize for any inconvenience you experienced during your stay. Our cancellation policy is in place to ensure fairness and consistency for all guests. We understand that unexpected circumstances can arise, but unfortunately, we are unable to deviate from our policy in such cases. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Dave

Travelled with family
Liked: Staff & service
Like the renovations. Coffee pot in the room didn’t work.
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Dave,Thank you for your feedback! We're glad to hear that you liked the renovations. We apologize for the inconvenience with the coffee pot and appreciate you bringing it to our attention. We have shared your comments with our maintenance team for immediate attention. Should you have any further concerns, please don't hesitate to contact our management team directly.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. Employees behind check in desk were very helpful and friendly. Easy parking, rooms were clean and comfortable. Restaurants close by. Lots of shopping. Lots of places nearby to go visit and explore. I will definitely visit again.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Deborah,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you had an awesome experience with our friendly and helpful staff. It's great to know that you found our parking convenient and our rooms clean and comfortable. We're glad you enjoyed the proximity to restaurants and shopping, as well as the attractions in the area. We can't wait to welcome you back on your next visit.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing. We arrived at 2:10 and were told that they would charge us a $20 fee to check in 50 minutes early. Staff are indifferent. Breakfast provided was minimal. Run down appearance to the facility.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize if the early check-in fee was not clearly communicated to you. Our staff strives to provide excellent service, so we regret to learn of any indifference displayed. We understand that our breakfast options may not have met your expectations, and we will take your comment regarding the facility's appearance into consideration. We appreciate your honest feedback and hope to have the opportunity to provide a better experience in the future.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Richard,Thank you for your 5-star rating! We are thrilled to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area.
Response from Manager on Feb 9, 2024
Hello Robert,We're glad to hear that you enjoyed our hotel's location! Thank you for choosing to stay with us.

10/10 Excellent

Francisca

Liked: Staff & service, property conditions & facilities
Friendly staffing. Affordable price. Free breakfast.
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Francisca,Thank you for your positive feedback! We're thrilled to hear that our friendly staff, affordable pricing, and complimentary breakfast made your stay enjoyable. We appreciate your kind words and hope to welcome you back in the future for another great experience.

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is extremely out of date. It is located right next to a railroad track. The train goes by at midnight and 4:30am. The plumbing in the room needs repairs. I do not recommend staying here at all.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Timothy, Thank you for sharing your feedback with us. We apologize if the hotel’s facilities did not meet your expectations. Our proximity to the railroad track is mentioned on our website, and we understand that it may not be suitable for everyone. We appreciate your comments regarding the plumbing and will address this with our maintenance team. We are constantly working towards improving our guest experience.

6/10 Okay

Eli

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Eli,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Good

courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Great location for railfanning Friendly staff Walkable to canal shops and western maryland scenic railway Negs: Building could use updating No amenities like lobby coffee or breakfast
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello courtney,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our excellent location for railfanning and found our staff friendly. We apologize for any inconvenience caused by the lack of amenities and will take your comments into consideration for future improvements. If you have any further concerns, please reach out to our management team directly.

4/10 Poor

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities
I've stayed here before, but was disappointed during this stay because my room was pretty dirty. The bathroom was particularly gross. There were stains/steaks from a previous guest in the toilet, and mucus was caked up in the sink. There was also a hole in the wall that had not been repaired - it looked like a former guest had punched the wall? All together, it just made me feel uncomfortable, because I wondered what else had not been cleaned. I also think the breakfast is a bit disappointing. Most options are loaded full of sugar: waffles, honey buns, white bread, apple juice, sugary yogurt, etc. I'd like to see some healthier options available.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Lindsey, Thank you for choosing to stay with us again and for taking the time to share your feedback. We apologize for the cleanliness issues you experienced in your room and the disappointing condition of the bathroom. We strive to provide a clean and comfortable environment for all our guests, and we will address your concerns with our housekeeping team to ensure this does not happen again. Regarding our breakfast options, we appreciate your input and will take it into consideration as we continue to improve our offerings. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Mary Ann,Thank you for sharing your feedback about your recent stay. We appreciate your positive rating and we're glad to hear that overall you had a pleasant experience with us. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Brenda

Stayed 1 night in Oct 2023
Response from Manager on Nov 15, 2023
Hello Brenda,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

2/10 Terrible

Dekel, Dunwoody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Dekel, Thank you for sharing your feedback regarding your recent stay. We regret to hear that your experience did not meet your expectations. We would like to apologize for any inconvenience caused during your stay. Your feedback is valuable to us and we will certainly take it into consideration as we strive to improve our services. We hope to have the opportunity to better serve you in the future.

8/10 Good

Lee

Travelled with partner
Liked: Staff & service, amenities
Being what is termed a "railfan" I liked the Hotels proximity to the Western Maryland Scenic Railroad and the CSX Railroads Mainline activity. What I did not like was the lack of any dining facilities at the Hotel and an impression of some neglect of the Hotels facilities i.e. a paper notice taped in the elevator that ice was available only on the 6th floor. Also empty vending machines and dirty window glass were noted during my stay there. The Staff however were very friendly and courteous.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Lee, Thank you for choosing our hotel for your recent stay. We are delighted to hear that our proximity to the Western Maryland Scenic Railroad and CSX Mainline met your expectations as a railfan. We appreciate your feedback regarding the lack of dining facilities and the impression of neglect of some of our hotel facilities. Rest assured, we will take your comments into consideration for future improvements. However, we are glad to know that our staff provided you with friendly and courteous service. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service
The property was very clean but definitely needs some updates in furniture and needs painting.
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Kenneth,Thank you for your feedback. Glad to know that you find our hotel clean. We appreciate your comments and will take them into consideration for future improvements and modernization.

6/10 Okay

Tirsa

The noise from the trains was disturbing.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Tirsa, We apologize for any inconvenience caused by the train noise. Our team is always working on minimizing disturbance for our guests.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend this property!
The property should be torn down or gutted and remodeled. I can not believe that Wyndham has their name associated with such a 2-star property. The hotel is very dated and subpar. Elevators are very jerky and feel unsafe. The certification expired in 2022. See photos. Clearly a violation. The room looked like it had been recently painted, but curtains were dirty and torn. The black curtain was broken and would not close, so light comes in room in the morning. The windows were filthy. Sheets had stains, and the mattress was the worst I have ever slept on. It must have been years old. A dirty old sock was under the bed. Tables were dusty, and only the shower head worked, but I could not fill the tub. I do not recommend this property to anyone. I paid 350.00 for 2 nights in this dump. Hotel parking is limited and not convenient. Hallways smell like curry and drink and ice machines were only working on the 6th floor. I was highly disappointed in this property and Hotels.com for their rating.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Dear Guest, Dear valued guest, we apologize for the inconveniences you experienced during your stay. We appreciate your feedback and we will address these issues promptly to ensure a better experience for all our guests. Thank you for bringing this to our attention and please reach out

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Deborah,Thank you so much for your fantastic rating! We always strive to provide the best service possible. We can't wait to have you back again in the future!

2/10 Terrible

Tracy

Travelled with partner
Disliked: Amenities, property conditions & facilities
View was of the roof - roomed stuck of cigarettes and musty- continual breakfast was not fit to even try-
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Tracy,We apologize for the inconvenience you experienced during your stay. Our team will address the issues mentioned to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
they help us with our trikes up the steps and stored them when we left to get our truck. thank you-thank you for your help.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Paul,Thank you for your kind feedback! We're glad that our team was able to assist you with storing your trikes. We appreciate your gratitude and hope to welcome you back soon.

8/10 Good

Deborah

Liked: Staff & service
Stayed 10 nights in Oct 2023
Response from Manager on Oct 17, 2023
Hello Deborah,Thank you for your positive review! We strive to provide excellent service and are delighted to hear that you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Boris,Thank you so much for the fantastic review! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Danielle,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Chasity

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience we've ever had. Room was not clean. When we opened the curtains the view was the roof and equipment. The window was filthy, looked like birds had smacked into it and no one cleaned the blood off. The toilet seat was broken. The tub looked dirty but I believe it was just stained and the bed was hard. All this was observed in the 3 minutes we were in our room. I went downstairs to speak to someone about changing rooms or getting a refund. The gentleman said i would have to talk to the manager but the manager was not there. He said all other staff even housekeeping is gone by 3pm when he arrives. He said they had no available rooms and that we could check out and he gave me the email for the manager. Since I booked through expedia, I had to contact them and they contacted the hotel who refused to refund. Parking also sucked. We will never book this hotel again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Chasity,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Kenneth,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Charlotte

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Charlotte,Thank you for your positive rating! We are glad you enjoyed your stay at our hotel. We hope to welcome you back again soon.

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Robert,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Stuart

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Manager on Oct 7, 2023
Hello Stuart,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Nancy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Nancy ,Hello Nancy, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Tom

Disliked: Cleanliness, property conditions & facilities, room comfort
might have been nice at one time....
the included breakfast was bare minimum. my room stunk of lysol, which was covering something worse. would not stay here again.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hi Tom,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service and some odor in your room. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Ilsa

Stayed 2 nights in Sep 2023
Response from Manager on Oct 18, 2023
Hello Ilsa,Thank you for rating our hotel highly! We appreciate your feedback.

4/10 Poor

Tara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel backs up to a railroad and trains ran ALL night long. So, if you're not accustomed to sleeping beside a rail road, this is not the place for you. The bathroom tub was also super dirty, and I just can't with lack of sanitation.
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello Tara ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the GAP trail head.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hi Dan,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

4/10 Poor

Donna

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Donna, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities
Kinda gross. Smells like stale cigarettes and just very worn down.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Timothy,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A downtown property just two short blocks from the historic district. Hotel is old and in need to renovation but room was adequate and resonably priced.
Response from Manager on Sep 23, 2023
Hello Scott ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value, clean, safe
Staff slightly cold but helpful just the same. Good value. Walkable to grocery and food
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello ANGELA ,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the Amtrak or CSX drivers go a little long on the horn as they pass through at night.
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hi John,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

8/10 Good

TuJuan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello TuJuan,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Samuel, Stirling

Liked: Cleanliness
Hotel was a bit tired but was clean and the staff friendly. Area around the hotel was a bit quiet but there was places to eat and drink within walking distance
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Samuel,Thank you for your review and comments regarding our staff as well as our area. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023
Response from Manager on Sep 22, 2023
Hello Lisa,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Hello Roy,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

William

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I chose this hotel because of the restaurant. Upon arrival, we were told the restaurant was closed for renovations. The areas of the hotel that have not been renovated yet are disgusting. Staff at checkout completely ignored me as I tried to check out. Terrible. I would never stay here again!
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello William ,I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.