Title: Hotel Villa del Conquistador - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Villa del Conquistador Family-friendly hotel with free valet parking and a sauna ![Outdoor pool](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/c3a3c1e7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/569badec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/cf4e29f0_edited_9c62.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Ballroom](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/0e16f76d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room, Garden View](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/0eb1e2c7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Villa del Conquistador sits near Cuernavaca Cathedral, offering Mexican cuisine at Los Alcatraces and poolside cocktails. Guests unwind in the sauna or book massages, manicures, and body treatments. The property features on-site golfing and mini golf for outdoor recreation. 8.2 Very good ## Popular amenities - Spa - Bar - Parking available - Breakfast available - Room service - Pool ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=6453736&PinnedHotelID=6453736&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=6453736&PinnedHotelID=6453736&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=6453736&PinnedHotelID=6453736&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=6453736&PinnedHotelID=6453736&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6453736&PinnedHotelID=6453736&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6453736&PinnedHotelID=6453736&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6453736&PinnedHotelID=6453736&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6453736&PinnedHotelID=6453736&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/ba6b0b91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room Standard - Sleeps 2 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/42f463cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard 8.0 Very good 1 review - Sleeps 4 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/fe53ffa4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite Junior - Sleeps 4 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/00a9514b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Master - Sleeps 6 ![Standard Room](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/3e380054.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning TV Ceiling fan Rainfall showerhead Private bathroom Coffee/tea maker Free bottled water IPod dock - Sleeps 2 - 1 Queen Bed ![Double Room, Garden View](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/b61f1548.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Garden View 7.4 Good 10 reviews ### Highlights Air conditioning TV Ceiling fan Rainfall showerhead Private bathroom Coffee/tea maker Free bottled water IPod dock - Sleeps 4 - 2 Double Beds ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/6dc4f045.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, Terrace 9.0 Wonderful 2 reviews ### Highlights Air conditioning TV Ceiling fan Free extra futon mattress Rainfall showerhead Private bathroom Coffee/tea maker Free bottled water - Sleeps 3 - 1 King Bed ![Master Suite with Private Terrace and Pool View](https://images.trvl-media.com/lodging/7000000/6460000/6453800/6453736/258d9d06.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite with Private Terrace and Pool View ### Highlights Air conditioning TV Ceiling fan Rainfall showerhead 2 bathrooms Private bathroom Coffee/tea maker Free bottled water - Sleeps 6 - 1 King Bed, 2 Twin Beds and 1 Double Futon OR 1 King Bed, 1 Double Bed and 1 Double Futon ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Villa-Del-Conquistador.h6453736.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Villa-Del-Conquistador.h6453736.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.95598%2C-99.22899&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=f-yoWyhIhYxzY-pC9IfZrVGzbTU=) Paseo del Conquistador 134, Col Lomas de Cortes Cuernavaca, Cuernavaca, MOR, 62240 #### What's nearby - University of the State of Morelos - 5 min drive - 2.7 km - Galerias Cuernavaca Mall - 9 min drive - 8.3 km - AVERANDA - 9 min drive - 8.6 km - Teopanzolco Archaeological Zone - 10 min drive - 3.8 km - Cuernavaca Cathedral - 14 min drive - 4.9 km #### Restaurants - ‪Chaparrito's Tacos - ‬10 min walk - ‪Casa Nila - ‬5 min walk - ‪Taqueria El Especial - ‬10 min walk - ‪Patio 101 - ‬11 min walk - ‪Tacos Charmin - ‬12 min walk ## About this property ### Hotel Villa del Conquistador Family-friendly hotel near University of the State of Morelos Located close to Teopanzolco Archaeological Zone and Borda Gardens, Hotel Villa del Conquistador provides a poolside bar, a terrace, and shopping on site. For some rest and relaxation, visit the sauna, and indulge in a body treatment, a massage, or a manicure/pedicure. The on-site Mexican cuisine restaurant, Los Alcatraces, offers breakfast, lunch, and dinner. In addition to mini golf and a garden, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool - Free self parking and valet parking - Continental breakfast (surcharge), an outdoor tennis court, and an area shuttle - A porter/bellhop, meeting rooms, and a front-desk safe Room features All guestrooms at Hotel Villa del Conquistador offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and free bottled water. Other conveniences in all rooms include: - Rainfall showers and free toiletries - 32-inch TVs with cable channels - Coffee/tea makers, ceiling fans, and limited housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/7000000/6070000/6068400/6068331/32f4b4c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Hotel & Suites Cuernavaca by IHG Cuernavaca - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,015 reviews CA $112 CA $134 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=6068331&PinnedHotelID=6068331&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/40000/34500/34477/896aa082.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hosteria Las Quintas Hotel Las Quintas - Pool - Kids pool - Parking included - Free WiFi 9.2 Wonderful 1,000 reviews CA $110 CA $132 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=34477&PinnedHotelID=34477&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/3000000/2270000/2267800/2267752/26d368be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Cuernavaca Delicias - Pool - Pet-friendly - Kids pool - Free WiFi 8.8 Excellent 1,001 reviews CA $98 CA $119 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=2267752&PinnedHotelID=2267752&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/75000000/74270000/74260700/74260666/85f64242.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mesón de las Delicias Central Cuernavaca - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 536 reviews CA $94 CA $113 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=74260666&PinnedHotelID=74260666&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1160000/1155500/1155434/5976197b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aristos Cuernavaca Rancho Cortes - Pool - Pet-friendly - Kids pool - Free WiFi 8.4 Very good 1,000 reviews CA $85 CA $102 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=1155434&PinnedHotelID=1155434&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/7000000/6560000/6558800/6558780/7ea432a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Vista Hermosa Vista Hermosa - Pool - Kids pool - Parking included - Free WiFi 9.0 Wonderful 553 reviews CA $120 CA $144 total includes taxes & fees Nov 12 - Nov 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=6558780&PinnedHotelID=6558780&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/980000/978800/978751/89d8ecb2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Racquet Cuernavaca Rancho Cortes - Pool - Spa - Kids pool - Parking included 8.2 Very good 981 reviews CA $87 CA $105 total includes taxes & fees Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=978751&PinnedHotelID=978751&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9700000/9697400/9697327/1513f43d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### One Cuernavaca Cuernavaca - Pool - Breakfast included - Parking included - Free WiFi 8.8 Excellent 1,025 reviews CA $94 CA $114 total includes taxes & fees Nov 12 - Nov 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=9697327&PinnedHotelID=9697327&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; 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Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 650 per pet (varies based on length of stay), plus a deposit of MXN 650 per night Welcoming dogs only 2 total (up to 22 lbs per pet) Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately MXN 100 to 360 per person - Pet deposit: MXN 650 per night - Pet fee: MXN 650 per pet (varies based on length of stay) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hotel Villa Conquistador Cuernavaca Hotel Villa Conquistador Villa Conquistador Cuernavaca Villa Conquistador Del Conquistador Cuernavaca Hotel Villa del Conquistador Hotel Hotel Villa del Conquistador Cuernavaca Hotel Villa del Conquistador Hotel Cuernavaca ## Frequently asked questions ### Does Hotel Villa del Conquistador have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Hotel Villa del Conquistador? > As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Hotel Villa del Conquistador on Nov 9, 2025 start from CA $97.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cuernavaca-Hotels-Hotel-Villa-Del-Conquistador.h6453736.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Villa del Conquistador pet-friendly? > Yes, Hotel Villa del Conquistador allows dogs (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 650 per night and a fee of MXN 650 per pet, per night. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Hotel Villa del Conquistador? > Self parking and valet parking are free at this property. ### What time is check-in at Hotel Villa del Conquistador? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Hotel Villa del Conquistador? > Check-out is at noon. ### Where is Hotel Villa del Conquistador located? > This family-friendly Cuernavaca hotel is within 3 mi (5 km) of University of the State of Morelos, Teopanzolco Archaeological Zone, and Borda Gardens. Cuernavaca Cathedral and Galerias Cuernavaca Mall are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Villa del Conquistador Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.4 Location ### 8.8 Staff & service ### 8.8 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 80 8 - Good 49 6 - Okay 22 4 - Poor 13 2 - Terrible 10 ### 10/10 Excellent #### Mario May 24, 2024 Liked: Cleanliness, staff & service, amenities Good experience ##### Mario Stayed 1 night in May 2024 ### 8/10 Good #### Angel Aug 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel grounds and pool are very nice and the staff is friendly and helpful. It also feels safe. Generally it is quiet, except in the early morning as the my are setting up the buffet. The rooms are relatively spacious and clean. The downside is that the rooms are relatively old and in need of a renovation. ##### Angel Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Omar Dec 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \- ##### Omar Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Esmeralda Sep 1, 2024 Liked: Staff & service, property conditions & facilities Ok ##### Esmeralda Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Oscar David Mar 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ok ##### Oscar David Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### ARMANDO Oct 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las regaderas de algunas habitaciones requiren un poco de mantenimiento para que el flujo sea homogeneo ##### ARMANDO Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Hector Enrique Sep 25, 2025 Liked: Amenities Todo muy bien, excelente ubicación e instalaciones. ##### Hector Enrique Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### KARINA Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente lugar para hospedarse, el servicio es maravilloso, todos muy amables en todo momento, las instalaciones muy bonitas y cómodas!!! ##### KARINA Stayed 2 nights in Sep 2025 ### 8/10 Good #### Ana Isabel Sep 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Disfrutamos mucho de nuestra estancia estos días. El personal fue muy amable y el hotel es muy bello, con áreas verdes y alberca ![zona de alberca](https://a.travel-assets.com/ugc/hotel-reviews/24019fe6-2d66-4b29-9879-984af0cb6516-1757724461201.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![áreas verdes](https://a.travel-assets.com/ugc/hotel-reviews/4537a86b-d427-4567-96a1-8571121fdaeb-1757724461188.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ana Isabel Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Miguel Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Este hotel sigue siendo una gran opción para hospedarse en Cuernavaca. Posee mucha vegetación, una alberca bonita con calefacción, amenidades para recreación, deportes y descanso. Su restaurante posee una buena calidad de alimentos y gran ambiente para pasar una linda noche. El valet y la recepción para registrarse dan un gran servicio. Las habitaciones son agradables, tranquilas y con camas cómodas. Tal vez si renovaran su mobiliario, sería mucho mejor porque da la impresión de verse vieja y descuidada. ##### Miguel Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Betty Aug 18, 2025 Liked: Cleanliness, amenities Beautiful Pool, Garden and Tennis Courts , nice place for morning buffet in a nice patio with a big fountain , good food! ##### Betty Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Rodrigo Eduardo Aug 15, 2025 Bien ##### Rodrigo Eduardo Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Isabel Aug 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustó el servicio de todo su personal. Los jardines que dan frescura y tranquilidad. El desayuno buffet. ##### Isabel Stayed 1 night in Aug 2025 ### 8/10 Good #### gaby Aug 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La zona tranquila, destruí del hotel todo muy cordial, ##### gaby Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Gloria Del Carmen Aug 4, 2025 Liked: Cleanliness, staff & service, amenities La comida es muy buena en bufet ##### Gloria Del Carmen Stayed 1 night in Jul 2025 ### 6/10 Okay #### Bautista Bastida Jul 28, 2025 Liked: Cleanliness, amenities Ya es un hotel que le hace falta afinar degalles de remodelacion, su personal me ayudo con una cena romántica pero segun era secreta y llegando a recepción soltaron la sopa. Pedi un vino y no llegó el que era. La verdad el hotel se puede respirar la tranquilidad y su compromiso con el orden es inegable ##### Bautista Bastida Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### ISABEL Jul 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio y es un gran hotel petfriendly, te dan una pelotita, bolsitas para la popó y premios para tu mascota. ##### ISABEL Stayed 1 night in Jul 2025 ### 8/10 Good #### Ricardo Feb 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen sabor en la comida, alberca templada. ##### Ricardo Stayed 1 night in Feb 2025 ### 8/10 Good #### José Antonio Dec 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's good ##### José Antonio Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Richard Dec 1, 2024 Liked: Room comfort #### Mascota de asistencia certificada. El hotel en general bien, habitación cómoda, deben de reportar la información que tienen sobre las mascotas de asistencia, el personal de recepción no tenía claro y no sabes que es una mascota de asistencia certificada. Quisieron cobrarme $600 por noche por mi mascota de asistencia emocional certificada, cuando en su información dicen que el acceso es gratis. Deberían de cuidar estos detalles ya que hacen pasar un mal momento el huésped, Saludos. ![](https://a.travel-assets.com/ugc/hotel-reviews/517C6E46D67FA4AD62191DC676D3214E463998451733064857994.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Richard Stayed 3 nights in Nov 2024 ### 4/10 Poor #### francisco Nov 18, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Es bonita pero ya necesita una remodelación Ya todo está anticuado y viejo . Sucio Los colchones viejos La regadera vieja y en mal estado Deberían cambiar ya todos los muebles Sábanas sucias Muy buena atención. Todos muy serviciales excelente servicio ##### francisco Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Aalberto Nov 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar muy acogedor con excelente servicio!!! ##### Aalberto Stayed 1 night in Oct 2024 ### 6/10 Okay #### Gabriela Oct 21, 2024 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Está muy descuidada, mobiliario viejo, despintado ##### Gabriela Stayed 1 night in Oct 2024 ### 4/10 Poor #### GRECIA Oct 20, 2024 Liked: Cleanliness Disliked: Property conditions & facilities El agua de la piscina no está templada, en la habitación no tuvimos agua caliente cuando llegamos, la televisión era muy vieja y no funcionaba tan bien, los precios del restaurante son caros y no tienen relación costo beneficio. ##### GRECIA Stayed 2 nights in Oct 2024 ### 8/10 Good #### Alfonso Aug 29, 2024 Liked: Staff & service, amenities Buena distribución y comoda ##### Alfonso Stayed 2 nights in Aug 2024 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - 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