Title: Hotel Boutique Castilla de Leon - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Boutique Castilla de Leon Hotel in Cuenca with a 24-hour front desk ![Daily continental breakfast for a fee](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/6087fe1c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/bd7412a5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Triple Room](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/cfe3250e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/4a44ea2a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/9c5e06d6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Boutique Castilla de Leon in Downtown Cuenca offers a quiet garden atmosphere with practical amenities. The business center and in-room WiFi keep guests productive. The hotel's gift shop showcases local treasures, and meeting rooms are conveniently accessible nearby. 7.4 Good ## Popular amenities - Breakfast available - 24/7 front desk - Room service - Laundry - Housekeeping - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=19967212&PinnedHotelID=19967212&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=19967212&PinnedHotelID=19967212&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=19967212&PinnedHotelID=19967212&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=19967212&PinnedHotelID=19967212&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19967212&PinnedHotelID=19967212&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19967212&PinnedHotelID=19967212&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=19967212&PinnedHotelID=19967212&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=19967212&PinnedHotelID=19967212&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![Twin Room](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/7a05812c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights LCD TV Renovated in 2017 Private bathroom Satellite channels Daily housekeeping - 215 sq ft - Sleeps 2 - 2 Twin Beds ![Quadruple Room](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/86a1f148.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room 8.0 Very good 2 reviews ### Highlights LCD TV Renovated in 2017 Private bathroom Satellite channels Daily housekeeping - 215 sq ft - Sleeps 4 - 2 Twin Beds and 1 Double Bed ![Standard Triple Room](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/cfe3250e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room ### Highlights LCD TV Renovated in 2017 Private bathroom Satellite channels Daily housekeeping - 215 sq ft - Sleeps 3 - 3 Twin Beds ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/ca764a0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed ### Highlights LCD TV Renovated in 2017 Private bathroom Satellite channels Daily housekeeping - 215 sq ft - Sleeps 3 - 1 King Bed ![Family Room, Multiple Beds](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/d21f94a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds ### Highlights LCD TV Renovated in 2017 Sofa bed Private bathroom Satellite channels Daily housekeeping - 193 sq ft - Sleeps 7 - 3 Twin Beds and 1 Double Bed ![Shower, towels](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/48b1de63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 8.0 Very good 1 review ### Highlights LCD TV Renovated in 2017 Private bathroom Satellite channels Daily housekeeping - 43 sq ft - Sleeps 1 - 1 Twin Bed ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/ca764a0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, Mixed Dorm 7.0 Good 2 reviews ### Highlights LCD TV Renovated in 2017 Private bathroom Satellite channels Daily housekeeping - Sleeps 2 - 1 Double Bed ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/6a5c8a96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room 10.0 Exceptional 1 review ### Highlights LCD TV Renovated in 2017 Private bathroom Satellite channels Daily housekeeping - Sleeps 3 - 1 Large Twin Bed and 1 Twin Bed ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/72830d94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Room, Mixed Dorm ### Highlights LCD TV Renovated in 2017 Private bathroom Satellite channels Daily housekeeping - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuenca-Hotels-Hotel-Boutique-Castilla-De-Leon.h19967212.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuenca-Hotels-Hotel-Boutique-Castilla-De-Leon.h19967212.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-2.89562%2C-79.00153&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qEZ2cXdxoX9ADux6p9u7Xz2JNdM=) Hermano Miguel y Mariscal Lamar, Cuenca #### What's nearby - Plaza Rotary Market - 1 min walk - 0.0 km - Calderon Park - 5 min walk - 0.5 km - New Cathedral of Cuenca - 7 min walk - 0.6 km - Río Tomebamba & Calle Larga - 10 min walk - 0.9 km - Alejandro Serrano Aguilar Stadium - 17 min walk - 1.5 km #### Getting around - Luis Cordero (Hermano Miguel) Station - 2 min walk - Gaspar Sangurima Tram Station - 3 min walk - Cuenca (CUE-Mariscal Lamar) - 4 min drive #### Restaurants - ‪Latitud Cero Taproom - ‬5 min walk - ‪Negroni - ‬7 min walk - ‪Guajibamba - ‬5 min walk - ‪Hotel Santa Lucia - ‬5 min walk - ‪Café Del Parque - ‬6 min walk ## About this property ### Hotel Boutique Castilla de Leon Remodeled hotel, renovated in 2017 and located in Downtown Cuenca Take advantage of a garden, dry cleaning/laundry services, and a business center at Hotel Boutique Castilla de Leon. Guests can connect to free in-room WiFi. Other perks at this hotel include: - Continental breakfast (surcharge), a TV in the lobby, and luggage storage - Meeting rooms, a gift shop, and a banquet hall - Concierge services, a front-desk safe, and smoke-free premises Room features All guestrooms at Hotel Boutique Castilla de Leon offer amenities such as free WiFi. Extra amenities include: - Bathrooms with showers - LCD TVs with streaming services and premium channels - Daily housekeeping and phones ## Similar properties ![Sports bar](https://images.trvl-media.com/lodging/9000000/8460000/8453500/8453477/9042870a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Presidente by NASS Downtown Cuenca - Breakfast included - Free WiFi - Restaurant - Parking available 7.6 Good 107 reviews CA $42 CA $42 total Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=8453477&PinnedHotelID=8453477&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Suite, 2 Bedrooms, 2 Bathrooms](https://images.trvl-media.com/lodging/6000000/5660000/5652500/5652490/a57144cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa de las Rosas Cuenca Historic Center - Free airport shuttle - Free WiFi - Restaurant - Breakfast available 8.2 Very good 179 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=5652490&PinnedHotelID=5652490&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/93000000/92510000/92507000/92506935/c027a227.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique La Ronda by Chat Noir Downtown Cuenca - 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Forum Downtown Cuenca - Breakfast included - Parking included - Free WiFi - Business services 9.2 Wonderful 452 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=9459054&PinnedHotelID=9459054&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/96000000/95990000/95984900/95984880/59f56fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vaway Hotel Downtown Cuenca - Pet-friendly - Parking included - Free WiFi - Restaurant 9.0 Wonderful 96 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=95984880&PinnedHotelID=95984880&HadPinnedHotel=true®ionId=-1&adults=2) ![Triple Room](https://images.trvl-media.com/lodging/5000000/4590000/4585300/4585292/2b1d9888.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel El Conquistador Downtown Cuenca - Breakfast included - Free WiFi - Restaurant - Air conditioning 7.8 Good 134 reviews CA $133 CA $147 total Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=4585292&PinnedHotelID=4585292&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/37000000/36090000/36084100/36084081/ed50a590.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Azul de la Plaza Downtown Cuenca - Breakfast included - Free WiFi - Business services - Laundry 9.6 Exceptional 32 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=36084081&PinnedHotelID=36084081&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/4d1a2889.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel NASS Casa del Aguila Downtown Cuenca - Breakfast included - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 64 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Offsite parking available from 8:00 PM to 8:00 AM (USD 7 per night) - Street parking available - Onsite parking options include a garage ### Food and drink - Continental breakfast available for a fee 7:30 AM to 8:30 AM on weekdays and 8:00 AM to 9:30 AM on weekends; USD 7.75 to 15.75 for adults and USD 5.75 to 9.75 for children ### Things to do - TV in common areas ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business center - Conference space - Meeting rooms ### Outdoors - Garden ### Accessibility - No elevator ### More - 1 building - 3 floors - Banquet hall - Built in 1897 - Renovated entire property - 2017 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - LCD TV with premium digital channels - Streaming services ### Food and drink - Limited room service ### More - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions The property charges 9 percent for credit card payments Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 4 children can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%). We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately USD 7.75 to 15.75 for adults, and USD 5.75 to 9.75 for children - Nearby parking fee: USD 7 per night (98 ft away; open 8:00 PM to 8:00 AM) - Credit card charges are subject to a surcharge of 9 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher ### We should mention This property does not have elevators No pets and no service animals are allowed at this property Parking height restrictions apply ### Property is also known as Hotel Boutique Castilla Leon Cuenca Hotel Boutique Castilla Leon Boutique Castilla Leon Cuenca Boutique Castilla Leon Boutique Castilla Leon Cuenca Hotel Boutique Castilla de Leon Hotel Hotel Boutique Castilla de Leon Cuenca Hotel Boutique Castilla de Leon Hotel Cuenca ## Frequently asked questions ### Is Hotel Boutique Castilla de Leon pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hotel Boutique Castilla de Leon? > As of Nov 7, 2025, prices found for a 1-night stay for 2 adults at Hotel Boutique Castilla de Leon on Nov 9, 2025 start from CA $38.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cuenca-Hotels-Hotel-Boutique-Castilla-De-Leon.h19967212.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at Hotel Boutique Castilla de Leon? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Hotel Boutique Castilla de Leon? > Check-out is at noon. ### Where is Hotel Boutique Castilla de Leon located? > Located in Downtown Cuenca, this hotel is steps from Plaza Rotary Market and Civic Plaza. Esqueletologia Museum and Museum of the Canari Identity are also within 10 minutes. Gaspar Sangurima Tram Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Boutique Castilla de Leon Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.0 Location ### 7.6 Staff & service ### 7.8 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 54 8 - Good 29 6 - Okay 30 4 - Poor 7 2 - Terrible 21 ### 10/10 Excellent #### Mikjail Jan 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great!! Great and cheap ##### Mikjail Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Pablo Jun 2, 2025 Liked: Cleanliness, amenities Disliked: Staff & service How can you charge more to your “guest” lunch than regular customer. It’s supposed to offer guest the chance to consume more inside your place rather than outside! Meal for guests was $7 and regular customer $5 ?? Not big difference but it counts. ##### Pablo Stayed 1 night in May 2025 ### 2/10 Terrible #### Estefania Oct 28, 2025 Disliked: Cleanliness, amenities Organización poco profesional, desayuno pésimo ##### Estefania Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Fernando Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina). ##### Fernando Stayed 6 nights in Oct 2025 ### 6/10 Okay #### John Sep 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities M ##### John Stayed 1 night in Sep 2025 ### 6/10 Okay #### gabriel Aug 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El único problema es que llegue alas 2 de la tarde y no me dejaron entrar de lo demás está bien por eso no le doy 5 estrellas ##### gabriel Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Ruth Aug 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Definitely will stay there again ##### Ruth Stayed 1 night in Aug 2025 ### 6/10 Okay #### Maya Aug 8, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities La atención de la chica ayudante más joven era terrible no recibía saludos ni respondía el gracias y sólo te observa con mala cara y te atendía en las mañanas en la cafetería con un aburrimiento y enojo que contagiaba las vibras y al verte entrar al hotel en vez de recibirte amablemente te miraba con una cara de que vayas en de aquí !! Muy desagradable esa actitud. ##### Maya Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Lipsi Jul 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊 ##### Lipsi Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Eliana Jun 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo estuvo excelente ##### Eliana Stayed 3 nights in Jun 2025 ### 2/10 Terrible #### Samuel Apr 28, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities No elevator, and the worst stairs I have ever climbed. ##### Samuel Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Kevin A Apr 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Sasha was fantastic! ##### Kevin A Stayed 6 nights in Mar 2025 ### 6/10 Okay #### Maxwell Mar 24, 2025 Disliked: Staff & service, amenities A run down old hotel. Missing things like towels, tv remote, bed side lights. Shower get bathroom floor wet. automatic lights flooded my room with light. No windows to outside. The olace appears to be run by very young, inexperienced people without a lot of hospitality training. I will not be returning. ##### Maxwell Stayed 2 nights in Mar 2025 ### 4/10 Poor #### Verified traveller Mar 7, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mala experiencia No es fácil comunicarse con el hotel. La limpieza deja mucho que desear, la atención del personal no es la mejor. Me habían dicho que la estadía incluía el parqueadero pero no fue así y además fue una noche muy bulliciosa. Tenía reservación para dos noches, pero preferí perder el dinero e irme a otro hotel. ##### Verified traveller Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Michelle Feb 17, 2025 Disliked: Staff & service #### Observaciones Servicio Al inicio no encontraban mi reserva, no pidieron cédula para el ingreso ##### Michelle Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Katherine Feb 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities El desayuno puede ser mejor. ##### Katherine Stayed 1 night in Feb 2025 ### 6/10 Okay #### Maria Feb 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Overnight stay in Cuenca We stayed in a family room for 1 night. The hotel is in a very good location. To the north the area is a bit more dodgy but to the south it’s close to the Central Park and the area is better. ![](https://a.travel-assets.com/ugc/hotel-reviews/50E842F5A69CFD56824A75FB29473A373DC3EB6A1738674415045.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 1 night in Feb 2025 ### 10/10 Excellent #### David Nov 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very good hotel ##### David Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Jhomar Nov 17, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel te ofrece aparcamiento, sin embargo al llegar no tienen, sino que un convenio con un señor que tiene un parking a dos cuadras del hotel, te piden que las toallas las dejes limpias, porque si encuentran alguna mancha te cobran 30 dólares de recargo, sin embargo las sábanas están manchadas, luego si algún mueble está dañado a tu salida tienes que pagar más recargos, pero no tienen en cuenta que la estructura de su hotel está en mal estado; la pintura descascarada y tornillos sobresaliendo de la pared debajo de la almohada( con el que me golpee en la noche), si sales muy pronto(antes de las 6) otro recargo. La chica de la recepción cero empatía… Al día siguiente al check out pedimos hoja de reclamación y lo que nos hizo fue decir “escribe en esta hoja en blanco”, que no tenían hojas de reclamación, pedí una nuevamente y se fue por 10 minutos a buscar una y cuando nos cansamos de esperar porque teníamos que seguir con nuestro viaje, bajamos y estaba hablando con sus otros compañeros en la cocina del restaurante de abajo. No lo recomiendo para nada. Solo quieren sacarte dinero en recargos por cualquier cosa por mínima que sea. He estado en hostales con muchísima mejor atención y empatía con el cliente. ##### Jhomar Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Andres Oct 23, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities El hotel no es como luce en las fotografías ##### Andres Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Patricio Oct 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities s/ ##### Patricio Stayed 1 night in Oct 2024 ### 4/10 Poor #### Monty Aug 30, 2024 Disliked: Amenities, property conditions & facilities The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location ##### Monty Stayed 14 nights in Aug 2024 ### 10/10 Excellent #### Raul Aug 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustó su ubicación, buena atención. ##### Raul Stayed 1 night in Aug 2024 ### 8/10 Good #### Dioselina Aug 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was under construction but the staff were amazing. ##### Dioselina Stayed 1 night in Apr 2024 ### 8/10 Good #### Dania Jul 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you! ##### Dania Stayed 5 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Harbour Plaza Metropolis](https://www.expedia.ca/Kowloon-Hotels-Harbour-Plaza-Metropolis.h904596.Hotel-Information) > > [Quality Inn Toronto Airport](https://www.expedia.ca/Toronto-Hotels-Quality-Inn-Toronto-Airport.h528218.Hotel-Information) > > [InterContinental Marseille - Hotel Dieu by IHG](https://www.expedia.ca/Marseille-Hotels-InterContinental-Marseille-Hotel-Dieu.h5094762.Hotel-Information) > > [MarriottHotelsResorts Hotels in Charlevoix](https://www.expedia.ca/Charlevoix-Hotels-Marriott-Hotels-Resorts.0-0-d55083--bMarriottHotelsResorts.Travel-Guide-Filter-Hotels) > > [Hotels in Oakville](https://www.expedia.ca/Oakville-Hotels.d9236.Travel-Guide-Hotels) > > [Le Meridien New York, Central Park by Marriott](https://www.expedia.ca/New-York-Hotels-Le-Meridien-New-York.h6468003.Hotel-Information) > > [Monte Carlo Inn Airport Suites](https://www.expedia.ca/Toronto-Hotels-Monte-Carlo-Inn-Airport-Suites.h849781.Hotel-Information) > > [Hotels in Duluth](https://www.expedia.ca/Duluth-Hotels.d1029.Travel-Guide-Hotels) > > [Delta Hotels by Marriott Toronto Airport & Conference Centre](https://www.expedia.ca/Toronto-Hotels-Delta-Hotels-By-Marriott-Toronto-Airport-Conference-Centre.h19088.Hotel-Information) > > [Hotels in Austin](https://www.expedia.ca/Austin-Hotels.d178234.Travel-Guide-Hotels) > > [Hotels near Banff National Park](https://www.expedia.ca/Banff-National-Park-Hotels.0-l602291-0.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Goffs (YHZ) to Ottawa (YOW)](https://www.expedia.ca/lp/flights/yhz/yow/halifax-to-ottawa) > > [Flights from Toronto (YYZ) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yyz/las/toronto-to-las-vegas) > > [Flights from St. John's (YYT) to Deer Lake (YDF)](https://www.expedia.ca/lp/flights/yyt/ydf/st-johns-to-deer-lake) > > [Flights from Toronto (YYZ) to Bogotá (BOG)](https://www.expedia.ca/lp/flights/yyz/bog/toronto-to-bogota) > > [Flights from Great Falls (GTF) to Phoenix (AZA)](https://www.expedia.ca/lp/flights/gtf/aza/great-falls-to-mesa) > > [Flights from Toronto (YYZ) to Kelowna (YLW)](https://www.expedia.ca/lp/flights/yyz/ylw/toronto-to-kelowna) > > [Flights from Mundoo (IFL) to Calgary (YYC)](https://www.expedia.ca/lp/flights/ifl/yyc/innisfail-to-calgary) > > [Air Canada Toronto (YYZ) to Delhi (DEL) flights](https://www.expedia.ca/lp/flight-routes/air-canada-from-pearson-intl-to-indira-gandhi-intl/ac/yyz/del) > > [Flights from Buenos Aires (EZE) to Santiago (SCL)](https://www.expedia.ca/lp/flights/eze/scl/buenos-aires-to-santiago) ### Cars > [Enterprise Car Rentals In Palm Springs Intl](https://www.expedia.ca/Enterprise-Car-Rentals-In-Palm-Springs-Intl.d6031288-c15.Car-Rental-Guide-Suppliers) > > [Car rentals in Mesa](https://www.expedia.ca/Car-Rentals-In-Mesa.d8820.Car-Rental-Guide) > > [Car rentals in Cranbrook](https://www.expedia.ca/Car-Rentals-In-Cranbrook.d6058315.Car-Rental-Guide) > > [Car rentals in Toronto](https://www.expedia.ca/Car-Rentals-In-Toronto.d178314.Car-Rental-Guide) ### Activities > [Things to do in Corpus Christi](https://www.expedia.ca/Things-To-Do-In-Corpus-Christi.d915.Travel-Guide-Activities) ### Packages > [The Great Northern Casino](https://www.expedia.ca/The-Great-Northern-Casino-Grande-Prairie.d631597994965315584.Vacation-Attraction) > > [Bahamas](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/13/Bahamas) ### General > [Visit Riviere-Rouge](https://www.expedia.ca/Riviere-Rouge.dx6295860)