Standard Room, 2 Queen Beds
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Reviews of Hotel Astor

3.5 out of 5
Hotel Astor
Antonio Caso #83, entre Insurgentes y Reforma, Mexico City

Reviews

8.4

Very good

Rating 10 - Excellent. 432 out of 1001 reviews" "
Rating 8 - Good. 393 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Froylan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restorant manager and staff Really good service good food Fresh and delicios
Stayed 4 nights in Mar 2024

8/10 Good

Everett

Liked: Cleanliness, amenities, property conditions & facilities
Everything good
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Stayed 3 nights in Jan 2024

10/10 Excellent

Rogelio, houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jaime

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Many places to eat close by and close to major public transportation routes. Clean towels changed and housekeeping kept our room nice and tidy. Did not like that the area was very dated and lonely at night but did not feel unsafe. elevator was old and noisy, bed was extremely hard, was charged 3 pesos for drinking cups, I asked for an extra pillow and never got it and asked if they had earplugs and the person at the desk looked annoyed by my question. I will never stay here again when I come back to CDMX.
Stayed 5 nights in Dec 2023

10/10 Excellent

Fabio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are large and have nice furniture
Stayed 4 nights in Nov 2023

8/10 Good

Thonatiuh, CANTON

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location. Rooms were great, really clean. Beds were spacious and comfortable. Close to mass transportation. I will improve the cleanliness of the restroom. The shower needed to be descaled really bad. Water did not come out properly. I used the hand towel to kind of clean it and it was gross. Lots of build up. It needs to be part of the daily cleaning routine.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lydia V

Liked: Cleanliness, amenities, property conditions & facilities
Centrally located, clean, security conscious, courteous staff, convenient and delicious dining.
Stayed 7 nights in Oct 2023

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was good 👍
Stayed 1 night in Oct 2023

10/10 Excellent

Margarita

Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant Junior Suite with large bathtub
Stayed 2 nights in Sep 2023

8/10 Good

Luis

Liked: Cleanliness
Everything is good l like the Hotel :)
Stayed 1 night in Sep 2023

10/10 Excellent

Victor

Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Aaron

Liked: Cleanliness
Fine spot, lacking a fridge was a surprise
Stayed 2 nights in Sep 2023

8/10 Good

Sandra Nava

Liked: Cleanliness, property conditions & facilities
Limpio, moderno, ejecutivo y cómodo
Stayed 1 night in Aug 2023

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno en general
Stayed 1 night in Aug 2023

8/10 Good

Everett

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023

2/10 Terrible

jose

Travelled with family
Disliked: Amenities, property conditions & facilities
Management is rude. They are not accommodating to your needs. Even if your room is for four people they will only give you two towels. They don’t give you enough PT. Hotel doesn’t have fridge, microwave or coffee. This is not a four star hotel.
Stayed 6 nights in Jul 2023

10/10 Excellent

Jose A

Travelled with family
Liked: Cleanliness
Great location very close to Paseo de la Reforma. Hotel offer a water bottle but no cup of any type it has safe in room but not iron
Stayed 1 night in Jul 2023

2/10 Terrible

Elio

Disliked: Cleanliness
Stayed 4 nights in Jul 2023

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio, el personal muy amable. El desayuno incluido fue delicioso
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Clean room. Excellent location. Friendly staff.
Stayed 8 nights in Jun 2023

6/10 Okay

Edson Ocampo

Disliked: Amenities
Stayed 2 nights in Jun 2023

6/10 Okay

Ricardo

Travelled with family
Better pictures than reality
The hotel is well located, one block from Insurgents. In a basic hotel, with a basic, almost rude service.
Stayed 1 night in Jun 2023

10/10 Excellent

Everett

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jun 2023

10/10 Excellent

Kasey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Lizeth

8/10 Good

Jaime

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Dilawar

Liked: Cleanliness, amenities, property conditions & facilities
Awesome 👍
Stayed 4 nights in Mar 2023

10/10 Excellent

Silvestre Antonio Perez

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and Safe
Stayed 4 nights in Feb 2023

10/10 Excellent

Patricia, spokane

Stayed 3 nights in Feb 2023

10/10 Excellent

Juan pablo

Stayed 1 night in Dec 2022

2/10 Terrible

Daniel

Stayed 1 night in Sep 2022

2/10 Terrible

Daniel

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First of all I want to start by saying that I’m very upset highly upset I booked 5 rooms months before I get to the hotel by 2pm with a party of 9 they allowed us to keep our luggage there in the lobby till check in never once did they mention 2 rooms where over booked then out of the 5 rooms we only got 2 but 1 was also not given to us cuz they could not open the door we set there waiting for 1 hr for them to finally tell us we will not open the door cuz we can’t open it I just wanna say I will never book with hotel Astor they made me look like an ass me and my wife had to leave to another hotel and my cousin and her husband had to book at another hotel as well I’m absolutely disappointed very disappointed never will I book I’ve been a loyal customer for 2 years already but that ended yesterday
Stayed 1 night in Sep 2022

6/10 Okay

Benedict

Liked: Cleanliness
Pros: clean rooms, big beds, excellent servers in the restaurant Cons: no menus at breakfast - the waiters just show you pictures of dishes (there are roughl
Stayed 4 nights in Sep 2022

6/10 Okay

Ignacio

Stayed 3 nights in Sep 2022

2/10 Terrible

Jasbir

Business traveller
Disliked: Cleanliness, room comfort
No hot water, no pressure
Stayed 2 nights in Aug 2022

4/10 Poor

Manuel Avila

Travelled with family
Liked: Amenities, property conditions & facilities
the reception staff isn’t very friendly. actually rude. they look like government employees with a terrible sense of cordiality. not booking there again.
Stayed 1 night in Aug 2022

10/10 Excellent

Jordie

Stayed 2 nights in Jul 2022

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Love this hotel. Bed was very uncomfortable. I told front desk and they showed me two other rooms and didn’t find another bed that was suitable , must just be the king beds. I stayed there befor and it was very comfy with two queen beds. Over all was a great stay. Staff was great.
Stayed 7 nights in Jul 2022

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

2/10 Terrible

Ruben

Stayed 4 nights in Jul 2022

10/10 Excellent

Michael A

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I was here for a business meeting and it was also during Gay Pride. I found the proximity to the parade and festivities a fun way to experience Mexico in all of it beauty in a uniquely fascinating way. The Taqueria across the street was also a welcome addition in that it was a convenient meeting place to meet friends.
Stayed 2 nights in Jun 2022

2/10 Terrible

Jose

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard bed rude staff
Stayed 2 nights in May 2022

10/10 Excellent

Ivan Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pretty cool with the Jacuzzi
Stayed 1 night in May 2022

8/10 Good

Joel, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel is just a simple accommodation. It's worth the price. The good thing is that the area is very safe
Stayed 4 nights in Apr 2022

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, room comfort
Not bad not great
Hot water either took about 20 mins to get hot. Or was just mildly warm. Super small elevator. Great restaurant with good service.
Stayed 3 nights in Apr 2022

8/10 Good

Ivan Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were good size and so soft regarding the price
Stayed 1 night in Apr 2022

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly staff, good breakfast. We stayed in hotel for 8 days and every day we enjoyed more. It’s very close to many tourist locations. Very clean , good A/C. Fast & reliable internet. I will definitely go to this hotel again with this good price.
Stayed 8 nights in Mar 2022