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Reviews of Super 8 by Wyndham Crystal Lake

2 out of 5
Super 8 by Wyndham Crystal Lake
577 Crystal Point Dr, Hwy 14, 1 Mile W of Hwy 31, Crystal Lake, IL

Reviews

6.6
Rating 10 - Excellent. 83 out of 450 reviews" "
Rating 8 - Good. 137 out of 450 reviews" "
Rating 6 - Okay. 100 out of 450 reviews" "
Rating 4 - Poor. 72 out of 450 reviews" "
Rating 2 - Terrible. 58 out of 450 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vadim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 1 night in Apr 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Staff & service
Paint peeling on walls. Very dirty under the bathroom sink Bed was comfortable
Stayed 1 night in Apr 2024

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I asked the desk attendent to help with my suitcase up the stairs.... he moved my room downstairs. There was hair in my bathtub, sink, mold around the toilet and faucet. The attendent did not meet/greet me when I walked in.
Stayed 1 night in Mar 2024

6/10 Okay

Michael, Rockton

Disliked: Cleanliness, property conditions & facilities
Room looked as if it hadn’t been swept prior to our arrival. However the staff was accommodating to our change in plans and provided a late us with a later checkout tike
Stayed 1 night in Mar 2024

4/10 Poor

Manuel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cigarette smell was pretty bad.
Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and friendly service and the lowest price of any of the motels in town
Stayed 4 nights in Jan 2024

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Just Poor
It was terrible!!!! The halls smelled like weed…the noise level was terrible….. Had a fight and police called(not me) on the room down the hall….. the breakfast area was dirty
Stayed 2 nights in Dec 2023
Response from VICTOR on Dec 27, 2023
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the challenges you encountered during your stay. Your feedback is extremely important to us, and we appreciate your candor.We are truly sorry for the unpleasant situations you described, including the issues with noise, odors, and the incident down the hall. Please rest assured that we are taking immediate action to investigate and address each of these concerns to prevent any recurrence.In regard to the cleanliness of the breakfast area, we also apologize for falling short of our usual standards. We will be reinforcing our cleaning protocols to ensure a more pristine environment for our guests.We understand the impact these issues may have had on your experience, and we want to make it right. If you would be willing to provide more details or discuss your stay further, Your satisfaction is our priority, and we are committed to ensuring your next visit exceeds your expectations.Once again, we appreciate your feedback and the opportunity to address these matters. Thank you for bringing them to our attention.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Had a doctor's appointment 5 minutes away
Stayed 1 night in Dec 2023
Response from VICTOR on Dec 27, 2023
THANK YOU FOR YOUR STAY. HOPE WILL SERVE YOU IN FUTURE.

8/10 Good

NemesisX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities

8/10 Good

olivia

Stayed 1 night in Nov 2023
Response from VICTOR on Dec 27, 2023
THANK YOU

4/10 Poor

Alan

Business traveller
Very Noisy. No carpet in hallway.
Stayed 1 night in Sep 2023
Response from VICTOR on Dec 27, 2023
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the challenges you encountered during your stay. Your feedback is extremely important to us, and we appreciate your candor.We are currently reviewing our facilities to identify areas for improvement, and your feedback will be instrumental in our decision-making process.To address the noise issue, we will be implementing measures to enhance sound insulation and minimize disruptions to our guests' comfort. We value your patronage and hope to have the opportunity to provide you with a more pleasant experience during your next visit.

6/10 Okay

Afaq

Stayed 2 nights in Nov 2023
Response from VICTOR on Dec 27, 2023
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused during your stay. I can assure that We will make sure to meet your expectations in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Wally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room was very clean as was the bathroom - very
Stayed 3 nights in Oct 2023

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Staff & service
Ok if you get a deal
This hotel was chosen for one night because the Holiday Inn was booked. This was fairly expensive for what you get . The room was decent but I won't be back.
Stayed 1 night in Sep 2023

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Nothing unique. I’m not sure about how well it’s cleaned since the shower didn’t work! Had to try and wash hair in the sink- My wife wasn’t able to shower either or try to was hair in the sink since there was only 1 shampoo packet. There was 3 bars of soap but if the shower wasn’t working I imagine I’m not the only one who couldn’t shower. I will let the staff know when I check out. I hope I will get something if a rebate but I’m not counting on it.
Stayed 1 night in Sep 2023

10/10 Excellent

NemesisX

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice workers. Very accommodating
Stayed 1 night in Sep 2023

4/10 Poor

Sultana, harvard

Disliked: Cleanliness
I didn’t know hotels still have smoking? It was gross. I’ll never go back.
Stayed 1 night in Sep 2023

4/10 Poor

Melissa

Disliked: Property conditions & facilities, room comfort
Horrible experience
Staff when check in was nice but later could never find her only some guy that stays there alot answered my questions. No wifi , strange man drinking and taking to him self watching us all as we walked in side door. Smoked weed outside side door. Bathroom sealing was dark in corner over shower but paint white to try hide it. Beds wear hard. Guy next door and across hall kept going in and out doors all night then at 4:30 am ppl above us got up amd stomped back and forth across their floor amd sound like coming down on us. I was so over it by the next day after breakfast but because after check out time we was still chargered for room even tho we left and drove 5 hours to just go home it was so horrible.....never again !!!!
Stayed 2 nights in Sep 2023

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I actually did not stay at the property. My husband accidentally reserved for the wrong day and time. Upon arriving at the motel the worker was not friendly, he kept saying we didn’t have a reservation and when we realized it was the wrong time and date he didn’t even try to help. He just said we had to contact the 3rd party we reserved through. We asked if we could check in earlier and he kept saying they had no rooms available when we clearly saw rooms that were not being occupied. When we tried to cancel the reservation through Expedia we were informed we could cancel but we wouldn’t be getting a refund. It’s a shame that you all are comfortable with keeping people’s money! I will never use Expedia again for any reservation!!
Stayed 1 night in Sep 2023

2/10 Terrible

Mark

Disliked: Cleanliness, amenities, property conditions & facilities
The big flat screen TV didn't work so they moved me to another room. The new rooms tb was half the size of the first one, but it worked. I got a room with a single bed so I would have a comfortable chair to sit on. The chair in the new room was dirty, ripped and falling apart. I was on the 2nd floor yet, there was a big cricket in residence. Parking by the front door was full, parked around back to find the back door broken. Since anyone could walk through this door from the outside I did not feel safe staying there. The overall look of the place is worn down and in need of updating. The cosmetics of a hotel can be overlooked as long as it's clean and safe. This place was neither. I would never recommend this place or stay there again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Teresa Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Some smoke smell
Stayed 2 nights in Aug 2023

6/10 Okay

dorn

Liked: Cleanliness, staff & service
Had room next to lobby and ice machine. TV in lobby area was on most of the night. Pretty loud as was the ice machine. Poor room insulation.
Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful over priced covered in pubes mast shower piss smelling garbage overpriced rude staff and hotel
Stayed 3 nights in Aug 2023

10/10 Excellent

Shelley

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent staff friendly. LOVE the all flooring, no carpet! Quiet. Near shopping, restaurants . Would come back here again. Con:. The bathroom tub could use some attention. Sheets were a bit worn.
Stayed 2 nights in Aug 2023

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Found old food in fridge. Moved to another room due to concern it was not cleaned properly. Rooms had musty smell. Previous repairs were not professional done. Complete renovation Is in great need. Staff was great. Location very good. Security not good. Anyone could come in the back door. There is a security pad by the door, but not working.
Stayed 3 nights in Aug 2023

10/10 Excellent

Brodie

Stayed 1 night in Aug 2023

4/10 Poor

Christina

Stayed 1 night in Aug 2023

2/10 Terrible

Wendi

Disliked: Property conditions & facilities
Regarding Super 8 Crystal Lake, IL reservation # 72619447774292 on 7/29/23 Nowadays reservations are made through companies like EXPEDIA, so it is not on the motel when theres an issue. They could care a less! We stay in motels frequently for pleasure and this was by far the WORST MATTRESS WE HAVE EVER ENCOUNTERED. We didn't choose the $66 motel, rather at $133 per night one would expect a good bed. We want to be refunded our $133 immediately.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for & you're not paying much
Three towels had grease spots on them. The interior hasn't been updated in years. The first morning there was a very loud fight with a lady sobbing in the hallway. Two mornings later there were two police officers in the lobby talking to two young fellows. The receptionist never spoke to me to even say hi when passing by.
Stayed 5 nights in Jul 2023

10/10 Excellent

tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good, very clean and staff friendly
Stayed 4 nights in Jul 2023

4/10 Poor

Justin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hallways smelled like smoke Sheets and bedspread were “maybe” clean Staff were nice people
Stayed 2 nights in Jul 2023

6/10 Okay

Jami

Travelled with family
Liked: Staff & service, property conditions & facilities
For the price, it was fine. Hallways smelled of smoke but overall okay.
Stayed 1 night in Jul 2023

4/10 Poor

Gregory

Stayed 1 night in Jul 2023

8/10 Good

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good price. Comfortable room.
Stayed 2 nights in Jun 2023

4/10 Poor

Nancy

Disliked: Cleanliness, property conditions & facilities
Stay anywhere but here! Smelled like stale cigarettes and hole in bedspread caused by cigarette. Bathroom sink was so low that it was almost unusable.Gross! Gross!Gross!
Stayed 1 night in Jul 2023

10/10 Excellent

William

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, clean, quiet, and overall excellent stay.
Stayed 2 nights in Jul 2023
Response from JACK on Jul 7, 2023
THANK YOU,SUPER 8

8/10 Good

Shirley, Racine

Stayed 1 night in Jul 2023

8/10 Good

Nancy

Stayed 4 nights in May 2023
Response from JACK on Jun 9, 2023
THANK YOUSUPER 8

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite open parking around alot
Stayed 1 night in Apr 2023

6/10 Okay

Nan

Stayed 2 nights in Apr 2023

6/10 Okay

Joseph, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service
Mattresses were very bad, and bedding was uncomfortable.
Stayed 2 nights in Apr 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Andrew

Stayed 1 night in Mar 2023

10/10 Excellent

Owen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from VICTOR on Mar 18, 2023
THANK YOU FOR YOUR BUSINESS, SEE YOU AGIN SOON.

8/10 Good

Shari

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good area with lots of shopping and restaurants.
Stayed 1 night in Mar 2023
Response from VIC on Mar 18, 2023
THANK YOU FOR YOUR BUSINESS, SEE YOU AGIN SOON.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Super8 on Jan 22, 2023
Thank you for staying with us.

2/10 Terrible

John

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Difficulty checking in because “computer was down. No attempt by receptionist to resolve issue even after waiting 45 min. Finally called her manager and through simple troubleshooting realized the computer had gotten unplugged. REALLY!!!
Stayed 1 night in Dec 2022

10/10 Excellent

DALE

Liked: Cleanliness, staff & service
The front desk was very nice, he allowed me to check in early after my long drive. alot of the people that were in other rooms were very rude and disruptive with loud music & banging, wasn't sure if they were usual guests of the hotel?
Stayed 1 night in Dec 2022