Laptop workspace, blackout drapes, iron/ironing board

Reviews of Days Inn by Wyndham Harriman

2 out of 5
Days Inn by Wyndham Harriman
120 Childs Rd, Harriman, TN

Reviews

7.0

Good

Rating 10 - Excellent. 79 out of 294 reviews" "
Rating 8 - Good. 92 out of 294 reviews" "
Rating 6 - Okay. 47 out of 294 reviews" "
Rating 4 - Poor. 41 out of 294 reviews" "
Rating 2 - Terrible. 35 out of 294 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Locally there are many fast food restaurants within a short distance away.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Gary,Thank you for your perfect rating and positive feedback! We're glad to hear that you had an easy check-in and check-out experience with us. It's also great to know that you found our location convenient, with many fast-food restaurants nearby. Your satisfaction is important to us, and we appreciate your support. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Stephanie

Liked: Staff & service, property conditions & facilities
Affordable and easy to locate
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Stephanie,Thank you for your perfect rating and for sharing your experience! We're thrilled to hear that you found our hotel affordable and easy to locate. Providing convenient and accessible accommodations for our guests is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front counter staff was very friendly. I came in a day before to see if they would put some flower's in the room that I purchased. They were in the room when we arrived.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Michael,Thank you for your perfect rating and for sharing your positive experience! We're delighted to hear that our front counter staff was very friendly and accommodating, and that they arranged for the flowers you purchased to be placed in your room before your arrival. Providing excellent service and ensuring our guests feel welcomed and valued is important to us. We're glad we could make your stay special, and we look forward to welcoming you back for another fantastic experience in the future!Sincerely, Hotel Manager

10/10 Excellent

amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Had a good stay
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Amanda,Thank you for your perfect 5 out of 5 rating! We're glad to hear that you had a good stay with us. Your satisfaction is our priority, and we're delighted that you enjoyed your experience. We appreciate your feedback and hope to welcome you back again soon for another great stay!Sincerely, Hotel Manager

6/10 Okay

amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear amber, Thank you for taking the valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Jeremy,Thank you for the perfect rating! We're glad to hear that you found our hotel to be a good place. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very clean. A few details to note - toilet needs bolting to the floor. Shower rod loose. Thanks for the stay! Cheers!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Bryan,Thank you for your perfect rating and for sharing your feedback with us! We're delighted to hear that you had a great stay and found our hotel very clean. We appreciate you bringing the issues with the toilet and shower rod to our attention, and we'll address them promptly to ensure a more comfortable experience for our future guests. Cheers to you, and we look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and considerate. Updates have been made and the bed and pillows were comfortable.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 28, 2024
Dear Sarah,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found our staff very friendly and considerate during your stay. It's great to know that you also appreciated the updates made to the hotel and found the bed and pillows comfortable. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back again soon for another comfortable stay!Sincerely, Hotel Manager

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 23, 2024
Dear Tonya,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Good

kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Kendall,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

6/10 Okay

Rita

Breakfast sucks
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Rita,We apologize that our breakfast did not meet your expectations. We value your feedback and will review our offerings to improve the overall experience for our guests. If there are specific items or improvements you'd like to suggest, please feel free to share them with us. We appreciate your input and hope to have the chance to provide a more satisfying breakfast on any future visits.Sincerely, Hotel Manager

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Bobby,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

4/10 Poor

Darren

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Dear Darren,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

2/10 Terrible

Caleb

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Caleb,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and it was a great trip for us!
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Sylvia ,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that the staff was friendly and your trip was great. If there's anything specific you enjoyed, or if you have any suggestions for improvement, feel free to let us know. We appreciate your positive feedback and look forward to hosting you again in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Michael, Huntsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical value oriented hotel. It appears the room I’m staying in has been recently renovated. It’s fairly quiet on the backside of the hotel. Good value for the money.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Michael,Thank you for the perfect 5-star rating! We're glad to hear that you found value in your stay and that the room appeared to have been recently renovated. It's great that you're enjoying a fairly quiet environment on the backside of the hotel. We appreciate your feedback and look forward to providing you with continued value on your next visit!Sincerely, Hotel Manager

8/10 Good

Greg

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Greg,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Good

Marceline

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 17, 2023
Dear Marceline,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was fast, the room was clean and comfortable. There was a train nearby, but it didn't wake us. I would stay there again.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Dear Shari,Thank you for your perfect 5/5 rating and positive comments about your stay. We're pleased to hear that check-in was fast, the room was clean and comfortable, and the nearby train did not disturb your sleep. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Safe travels!Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
You get what you pay for, I guess
The front desk staff were all very friendly. It’s not the worst hotel experience I’ve ever had, but I doubt that I would stay there again. From now on I will be willing to pay more for something a little nicer. When I opened the door to the room, a strong musty smell hit me in the face. It seemed clean otherwise. No premium tv channels. Could hear every noise outside the room, as well as noises from the neighboring rooms, which made it very difficult to sleep.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest,Thank you for your feedback about your recent stay. We appreciate your compliments about the friendly front desk staff. However, we apologize for the issues you encountered during your stay, including the musty smell, the lack of premium TV channels, and the noise disturbances. We understand the importance of a comfortable and restful stay, and we're sorry we fell short of your expectations. Your input is valuable to us, and we will use it to improve our services and facilities. We hope you consider giving us another chance in the future.Sincerely, Hotel Manager

10/10 Excellent

Larry

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Larry,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 3, 2023
Dear Kathy,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. It is an honor to be rated so highly by you! Sincerely,Hotel Manager

4/10 Poor

Janelle

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Janelle,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

2/10 Terrible

Angela

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 17, 2023
Dear Angela, We have noted your 1-star review.I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely,Hotel Manager

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stay was good, had an issue with tv, staff fixed it. Would stay again.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Dave,Thank you for the perfect 10 out of 10 rating! We're pleased to hear that your stay was good and that the staff was able to resolve the TV issue promptly. We look forward to hosting you again, and your feedback is greatly appreciated.Sincerely, Hotel Manager

6/10 Okay

SONIA

There’s always room for improvement but all in all I got what I paid for. I’m neither unhappy or totally thrilled so somewhere in the middle.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear SONIA,Thank you for your honest feedback. We appreciate your balanced perspective. We're constantly working to improve our services, and your input helps us in that process. If there are specific areas where you believe we could enhance your experience in the future, please feel free to share. We hope to have the opportunity to make your next stay more enjoyable.Sincerely, Hotel Manager

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe place to stay
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 28, 2023
Dear Christine,Thank you for sharing that you found the hotel to be a safe place to stay. Safety and security are essential aspects of any accommodation, and it's great to hear that you had a positive experience in this regard. If you have any more feedback or details about your stay that you'd like to share, please feel free to do so.Sincerely, Hotel Manager

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was that the breakfast did not include toast, bagels, muffins, yogurt, eggs or fruit. Waffels & cold cereal were available .
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 10, 2023
Dear Kathy,We appreciate your feedback and are glad you had an overall positive experience during your stay. We will take your comments into consideration as we improve our breakfast offerings. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, quiet, comfortable. Had a good night sleep with no worries. Would stay here again.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Catherine,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and had a comfortable night's sleep. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

6/10 Okay

Donna, Ellijay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 2, 2023
Dear Donna,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 Poor

Christina, pocahontas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had a bad smell and sheets were definitely not clean
Response from Hotel Manager on Jul 16, 2023
Dear Christina,We apologize for the unpleasant smell in your room and the cleanliness issues with the sheets. It is our priority to provide a clean and comfortable environment for our guests, and we take your feedback seriously. We will investigate the matter and address it with our housekeeping team to ensure such issues are not repeated in the future. Please accept our apologies for any inconvenience caused. If you have any further concerns or require assistance, please don't hesitate to contact our front desk. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 14, 2023
Dear Guest,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

6/10 Okay

Tammie

Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 31, 2023
Dear Tammie,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Deborah

Travelled with family, Business traveller
Liked: Cleanliness
Quite and clean
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 11, 2023
Dear Deborah,Thank you for your positive feedback! We're pleased to hear that you found our hotel to be quiet and clean. Providing a peaceful and clean environment is important to us, and we're glad that we met your expectations. We appreciate your review and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Poor

Brooklyn

Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 31, 2023
Dear Brooklyn,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and informative. The room was recently renovated and the upgrades were nice.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 10, 2023
Dear Shanna,Thank you for sharing your positive experience with us! We're delighted to hear that our staff was friendly and helpful during your stay. It's also great to know that you appreciated the recent renovations in the room and found the upgrades to be nice. We strive to provide a comfortable and enjoyable experience for our guests, and we're glad that we met your expectations. Thank you for choosing our hotel, and we hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Tammie

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The Days Inn team was so very nice and helpful.The property was very clean and up to date.I would recommend Days Inn to all my friends,and family Thank you,Keep up the awesome work
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 10, 2023
Dear Tammie,Thank you for your kind words and positive feedback! We're thrilled to hear that you had a pleasant experience during your stay at Days Inn. Our team takes pride in providing excellent customer service, and we're glad they were able to assist you. We're also delighted that you found our property to be clean and up-to-date. Your recommendation means a lot to us, and we appreciate your support. Thank you for choosing Days Inn, and we look forward to welcoming you, your friends, and your family back in the future.Sincerely, Hotel Manager

8/10 Good

tommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice property for a reasonable price.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 8, 2023
Dear tommy,We're glad to hear that you found our property to be nice and reasonably priced. Providing a positive experience for our guests is always our goal. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

roseanna

Liked: Cleanliness
This hotel was very clean and the people were very nice. The Butler Goshen, IN
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 2, 2023
Dear Roseanna,Thank you for your feedback! We're thrilled to hear that you found our hotel to be very clean and that our staff was very nice during your stay. Providing a clean and welcoming environment is a top priority for us, and we're glad that it made a positive impression on you. We appreciate your kind words and hope to have the opportunity to welcome you back to The Butler Goshen, IN in the future!Sincerely, Hotel Manager

10/10 Excellent

William

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 21, 2023
Dear William,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Kayla F

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a very convenient location for what we came to town for! PLAYING IN THE DARK PARANORMAL: INVESITGATION COMPLETE AT HARRIMAN CITY HOSPITAL! :)
Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear Kayla F,We're glad to hear that our hotel's location was convenient for your visit to town. It sounds like you had an intriguing experience participating in the paranormal investigation at Harriman City Hospital. We hope you enjoyed your stay with us and had a memorable time. If you have any future trips planned, we would be delighted to accommodate you again.Sincerely, Hotel Manager

10/10 Excellent

Richard W.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were clean & fresh!
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 17, 2023
Dear Richard W,We're glad to hear that you found the beds clean and fresh during your stay. Providing a comfortable and hygienic sleeping environment is important to us. Thank you for sharing your positive feedback, and we hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We just stopped in for a overnight during a trip from one place to another but couldn’t have been happier. Room was clean friendly girl when we checked in around 8pm. Parking lot well lit and a McDonald’s right next door(walking distance I think it had 24hr drive Thur all in all a very well kept days inn!!
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Dear Keith,Thank you for choosing to stay with us during your trip. We're thrilled to hear that you had a positive experience at our hotel. Our team takes pride in providing clean and comfortable accommodations, and we're glad to know that you found the room to your satisfaction. It's also great to hear that our staff was friendly and that you appreciated the well-lit parking lot and nearby amenities. We hope to have the pleasure of welcoming you back to our Days Inn in the future!Sincerely, Hotel Manager

10/10 Excellent

Walter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the interstate and beautiful setting.
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 13, 2023
Dear Walter,Thank you for your feedback! We're glad to hear that you found our hotel to have easy access to the interstate, making your travels more convenient. Additionally, it's wonderful that you enjoyed the beautiful setting surrounding our property. We strive to provide a pleasant and convenient experience for our guests, and we appreciate you choosing our hotel. Should your travels bring you back to the area, we would be delighted to host you again.Sincerely, Hotel Manager

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Nauseating
Booked a non-smoking room but room reeked of smoke, so much so it infused my packed clothes. The edge of the bathroom sink was stained with numerous cig burns. Everything was rundown and filthy -- not one-night-the-staff-dropped-the-ball dirty, but, rather, years-of-indifference-led-here dirty. The bathroom countertop hadn't been wiped of obvious scum and sheets were suspect. It took 20 minutes of tinkering to get the TV to work. Flies hovered near the bathroom. I slept in my clothes on top of the covers and got up to leave at daybreak. I regret every aspect of my mercifully short encounter with this place.
Stayed 1 night in May 2023
Response from Hotel Manager on May 22, 2023
Dear Andrew,We deeply apologize for the negative experience you had during your stay. It is distressing to hear that your room did not meet the cleanliness standards we strive to maintain. We understand the importance of providing a fresh and comfortable environment for our guests, and we apologize for falling short in this regard. Your comments regarding the smoke odor, stained bathroom sink, overall cleanliness, TV functionality, and presence of flies will be addressed with our housekeeping and maintenance teams to ensure such issues are promptly resolved. We regret that we were not able to provide you with a satisfactory experience, and we appreciate your feedback as it helps us improve. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

8/10 Good

Charlene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on May 11, 2023
Dear Charlene,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on May 10, 2023
Dear Anthony,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cl an and quiet
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 17, 2023
Dear Richard,Thank you for your kind review. We are delighted to hear that you enjoyed your stay and found the hotel to be clean and quiet. We strive to make sure our guests have a comfortable and enjoyable stay, and we appreciate you taking the time to share your experience.Sincerely, Hotel Manager

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here many times over the years. This hotel has recently gotten a rehab to include updated furnishings and a coat of paint. Aside from the migrant construction workers who can be loud there were no real issues this trip.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 28, 2023
Dear Robert,Thank you for taking the time to share your feedback with us. We are delighted to hear that you have stayed with us multiple times and have noticed the updates we have made to our facilities. We are constantly making changes and upgrades to ensure that we provide a comfortable and enjoyable stay for our guests.We also appreciate your feedback regarding the noise from the construction workers, as we take all guest complaints seriously. We will review this issue and take steps to mitigate any disturbances to our guests.We are grateful for your loyalty and look forward to welcoming you back on your next visit for an even better experience at our hotel. If you have any further comments or suggestions, please do not hesitate to contact us.Sincerely, Hotel Manager

4/10 Poor

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked last year and specified a non-smoking room. We were allocated a room that smelled of smoke and had ashtrays in the room. We couldn’t be moved as the hotel was full. I was given an apology and was told the owner would call. No reduction in my bill. And no call from the owner…..
Response from Hotel Manager on Mar 28, 2023
Dear Ian,Thank you for sharing your experience with us. We sincerely apologize for failing to provide you with the non-smoking room you requested during your stay. We understand how frustrating it can be to be given a room that does not meet your requirements, and we regret that we were unable to address this issue for you at the time.We take all guest complaints seriously, and we are currently reviewing our procedures to ensure that we meet your expectations in the future. We apologize for our inability to offer you a different room and for the lack of response to your complaint. We appreciate your feedback and assure you that we will use it to improve our service going forward.Thank you for being our guest, and we hope to have the opportunity to welcome you back and provide you with an improved stay.Sincerely, Hotel Manager