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Reviews of Copthorne Hotel Manchester Salford Quays

4 out of 5
Copthorne Hotel Manchester Salford Quays
Clippers Quay, Salford Quays, Salford, England

Reviews

8.0

Very good

Rating 10 - Excellent. 385 out of 1000 reviews" "
Rating 8 - Good. 355 out of 1000 reviews" "
Rating 6 - Okay. 146 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very tired decor/furniture in rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Ursula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff very friendly and helpful. Room was very clean and comfortable, though a little dated for the price.
Stayed 1 night in Feb 2024
Response from Raj Singh on Apr 13, 2024
Dear UrsulaThank you very much for taking the time to share your feedback following your recent stay with us at The Copthorne. We genuinely value and appreciate your feedback and are very happy you enjoyed your experience with us.I am delighted to read that you felt well cared for by our great team of service professionals and that you appreciated the recommendations from the staff and our breakfast offerings. Thank you also for your compliments on the bedroom.It was my pleasure to share your kind words with our entire team this morning who were very happy to receive this feedback.We very much look forward to welcoming you back to The Copthorne in the near future.Kind Regards,Raj SinghGeneral Manager

8/10 Good

Denise

Liked: Staff & service
Needs updating, decor and furniture a little tired.
Stayed 1 night in Apr 2024
Response from Raj Singh on Apr 13, 2024
Dear Denise,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 Good

Adedotun, Ashtead

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Dinning area was small. Hot water ran out in the hot water dispenser. A lady had to come out with a bucket of hot water and pour it in. I was abit taken aback by that.
Stayed 1 night in Mar 2024

6/10 Okay

Lorraine

Stayed 6 nights in Mar 2024
Response from Raj Singh on Apr 6, 2024
Hi Lorraine,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Holly-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet stay! Parking was easy to get to. Lovely comfy beds for a great night sleep.
Stayed 1 night in Mar 2024
Response from Raj Singh on Mar 29, 2024
Hi Holly-Anne,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

4/10 Poor

Balbinder, Sully, Penarth

Business traveller
Disliked: Property conditions & facilities
Shower didn’t work and the cold tap didn’t work in bath.
Stayed 1 night in Mar 2024
Response from Raj Singh on Mar 29, 2024
Dear Balbinder,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

6/10 Okay

Alison

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel decor is quite old (looks as though it hasn't been refurbished since the 1980s); bathroom extractor fans don't work - clearly a known issue as they have signs reminding guests to keep the doors closed so the steam doesn't trigger the fire alarm) Restaurant menu is limited - same options available in the bar, I would have liked to see a fish option (not just meat & vegetarian dishes(
Stayed 1 night in Mar 2024
Response from Raj Singh on Mar 26, 2024
Dear Alison,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price Great view from room
Stayed 1 night in Mar 2024
Response from Raj on Apr 2, 2024
Dear Mr. Shaun,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Alicita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Small,cozy, close to old Trafford. Great breakfast and close to transportation
Stayed 4 nights in Mar 2024
Response from Raj Singh on Mar 18, 2024
Dear Ms.Alicita,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great transport links, nice staff and a good breakfast. All very reasonably priced. Recommended.
Stayed 2 nights in Mar 2024

6/10 Okay

Robin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

ryan

Stayed 2 nights in Mar 2024

6/10 Okay

richard

Travelled with partner
Liked: Cleanliness, staff & service
This was an interesting area of Manchester over all and we enjoyed being able to comfortably walk to other areas of the Quay's. However, the hotel itself was a little shabby,certainly in need of an update in the rooms. The bar area was small and expensive with the constant annoying supermarket noise playing in the background. The parking was an added expense but convenient. Staff were friendly and helpful.
Stayed 1 night in Feb 2024
Response from Raj Singh on Feb 22, 2024
Hi richard,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

4/10 Poor

Balbinder, Sully, Penarth

Disliked: Staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

Andrew

For a 4* hotel, my room did not match my expectations. Curtains did not close properly, missing some curtain rings. The desk chair desperately needed re stuffing or replacing. Could only find 2 sockets. Cracked tiles in the bathroom, with others coming off the wall. Cold sink tap that needed extreme pressure to turn off. I can’t imagine when this room was last refurbished , the carpets & furniture looked very tired. Bed was very comfortable & staff very friendly.
Stayed 3 nights in Feb 2024
Response from Raj Singh on Feb 13, 2024
Dear Andrew,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 Good

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
enjoyed our stay - near Manchester media city
Stayed 1 night in Feb 2024
Response from Raj Singh on Feb 9, 2024
Hi John,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

8/10 Good

Angus

Liked: Cleanliness, property conditions & facilities
Good price for money
Stayed 1 night in Jan 2024
Response from Raj Singh on Feb 9, 2024
Hi Angus,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Maureen, Carlisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, welcoming staff, efficient and speedy check-in.
Stayed 1 night in Feb 2024
Response from Raj Singh on Feb 9, 2024
Hi Maureen,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Graham

Stayed 1 night in Feb 2024

6/10 Okay

Olugbenga A

Travelled with partner
Liked: Staff & service
Good location.
Stayed 1 night in Jan 2024
Response from Raj Singh on Feb 3, 2024
Dear Olugbenga AI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral ManagerI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service
Great staff
Stayed 2 nights in Jan 2024
Response from Raj Singh on Jan 28, 2024
Hi JulieI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Amit

Stayed 3 nights in Jan 2024
Response from Sam kenny on Jan 27, 2024
Hi Amlt I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

2/10 Terrible

Roxanna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam kenny on Jan 27, 2024
Hi RoxannaI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral ManagerHi RoxannaI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

4/10 Poor

Clinton

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and Dated
I felt the hotel was tired. It is a builders hotel. The room was sparse and dated. The only plug was under the telly. The telly didn't have network and called the desk to have nobody show. The fixtures were old and tired, no apparent energy saving measures and the windows were blowing in draughts off the quay. The pillows on the bed were horrible and it affected my sleep. The room I stayed in was not worth the £74 paid for it and also breakfast was not included and if not booked ahead, was @£6 more than the booked cost. I would not stay in this hotel again.
Stayed 1 night in Jan 2024
Response from Raj Singh on Jan 24, 2024
Dear Mr. Clinton ,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Bienfait

Travelled with group
Liked: Amenities
Great place
Stayed 1 night in Jan 2024
Response from Raj Singh on Jan 23, 2024
Dear Ms. Bienfait,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Raj Singh on Jan 30, 2024
Dear Christopher, I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Grace

Stayed 1 night in Jan 2024
Response from Raj Singh on Feb 9, 2024
Hi Grace,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Raj Singh on Jan 23, 2024
Dear Ms. Sarah,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

6/10 Okay

William

Business traveller
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good apart from 3rd degree burns from the shower
Stayed 1 night in Jan 2024
Response from Raj Singh on Jan 14, 2024
Dear Andrew I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Sophia

Stayed 2 nights in Nov 2023
Response from Raj Singh on Feb 3, 2024
Dear Sophia,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel - some basis issues
Good hotel, updated but not modernised. No USB charging ports. TV was out of order. The shower is the most powerful shower I have experienced any hotel I have stayed in anywhere in the world!
Stayed 1 night in Jan 2024
Response from Raj Singh on Jan 11, 2024
Hi Hassan,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget option
Great location near tram stop. Comfortable and spacious room but fixtures in need of some updating. Friendly staff.
Stayed 2 nights in Jan 2024
Response from Raj Singh on Jan 11, 2024
Dear Guest ,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Pauline

Stayed 4 nights in Dec 2023
Response from Raj Singh on Jan 11, 2024
Dear Mr. Pauline ,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

6/10 Okay

Catherine

Disliked: Room comfort
We have stayed several times before with no issues. This time, the man on reception when we arrived took several minutes to even acknowledge we were stood there, even though there were no other people there. The toilet was blocked, fridge didn’t work in the room and the pillows were like pancakes. Plus point was the view was lovely overlooking the quays.
Stayed 2 nights in Jan 2024
Response from Raj Singh on Jan 10, 2024
Dear Catherine,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Raj Singh on Jan 10, 2024
Dear Guest,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Jane

Stayed 6 nights in Dec 2023
Response from Raj Singh on Jan 10, 2024
Dear Jane,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Excellent overnight stay
Excellent service, but many of the lights didn't work. I'm pretty sure if I'd have mentioned it then it would have been resolved but we didn't spend that much time in the hotel so didn't say anything
Stayed 1 night in Jan 2024

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel and the area. The view, but the shower not so much. The bed is comfortable, but kept moving around. Overall it is a beautiful place and moving around is easy.
Stayed 3 nights in Dec 2023
Response from Raj Singh on Jan 4, 2024
Dear Ms. HelenThank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovey hotel, good location
Third time we’ve stayed here and was nice stay every time. Good location, with plenty parking near to tram links which take you all over the city. Friendly staff, and room was very clean and fresh even has a little fridge in the room.
Stayed 1 night in Dec 2023
Response from Raj Singh on Jan 2, 2024
Hi Stuart, I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Delroy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raj Singh on Dec 31, 2023
Dear Mr. DelroyThank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Li Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Ivanin

Liked: Staff & service

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok stay, won’t be coming back though.
The room was great, I had the club room so had a great view over the quay. The service was poor. The menu had been limited to 5 meals due to short staffed but was not warned when making the booking. Had to wait a while even though the hotel was completely quiet to be served at the bar as no staff could be seen anywhere.
Stayed 1 night in Dec 2023
Response from Raj Singh on Dec 23, 2023
Dear Mark,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and apologise that your experience was less than perfect. I would like to discuss your experience with you further, at your convenience please do contact me at the hotel.SincerelyRaj SinghGeneral Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Lovely and helpful reception staff
Stayed 1 night in Dec 2023
Response from Raj Singh on Dec 22, 2023
Dear Peter,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

4/10 Poor

Stephen

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raj Singh on Dec 20, 2023
Dear Mr. Stephen,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 Good

Lauran

Stayed 2 nights in Dec 2023
Response from Raj Singh on Dec 20, 2023
Dear Ms. Lauran Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Iyobosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raj Singh on Dec 18, 2023
Dear IyobosaI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager