Exterior

Reviews of Lizard Creek Lodge

3.5 out of 5
Lizard Creek Lodge
5346 Highline Dr, Fernie, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 1002 reviews" "
Rating 8 - Good. 349 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Denine

Liked: Cleanliness, staff & service, property conditions & facilities
Make sure you reserve at the restaurant brfore you come. We got there at 7 and they weee booked until 8 pm.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen, Littleton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to access the Fernie ski area (ski in/ski out). Lot's of space in the apartment and very comfortable.
Stayed 1 night in Mar 2024

2/10 Terrible

David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dated with zero charm or comfort. Fraying carpets, uncomfortable couch with no pillows, the place is rundown and in desperate need of renovation. Overall terrible value. Definitely won’t stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this property. The access to the ski hill is amazing. We love the views, the amenities and the comfort of the units.
Stayed 3 nights in Feb 2024
Response from Lizard Creek Lodge on Mar 7, 2024
Thank you for the great review. We are always Happy to see you and hope to see you again.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lizard Creek Lodge on Feb 27, 2024
Thank you for the great review. We are glad you enjoyed your stay.

8/10 Good

David

Stayed 4 nights in Feb 2024

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Vanessa

Travelled with family
Loved our stay.
Stayed 3 nights in Feb 2024
Response from Lizard Creek Lodge on Feb 27, 2024
Thank you for the great review. We are happy to hear you enjoyed your stay.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional restaurant on site and unbeatable location
Stayed 6 nights in Jan 2024
Response from Lizard Creek Lodge on Feb 8, 2024
Thank you for your great review Paul, we are happy to hear you enjoyed your stay. We hope to see you again soon.

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Right on the hill makes it easy for ski access. Restaurant has lots of options.
Stayed 2 nights in Jan 2024
Response from Lizard Creek Lodge on Feb 8, 2024
Thank you Charlene for your great review and feedback. We are happy you enjoyed your stay and look forward to hopefully welcoming you back.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lizard Creek Lodge on Feb 8, 2024
Thank you Carl for your great review! We are happy to hear you enjoyed your stay! We look forward to hopefully welcoming you back soon.

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Resort Fee
Hotel was nice enough, was surprised to be charged a resort fee at checkout as this was not mentioned at booking or check in.
Stayed 4 nights in Nov 2023
Response from Lizard Creek Lodge on Nov 22, 2023
We are sorry to hear this fee was a surprise. It is our understanding that this fee is disclosed by Expedia when booking.

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and great suite for our family of 5. We will definitely stay here again!
Stayed 1 night in Nov 2023
Response from Lizard Creek Lodge on Nov 7, 2023
Thank you for the great review we are happy to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Nov 7, 2023
Thank you for the great review we are happy to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Neat and spacious room
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 31, 2023
We are happy to hear you enjoyed your stay, thank you for the great review.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place to stay. Front desk very friendly.
Stayed 2 nights in Oct 2023
Response from Lizard Creek Lodge on Oct 31, 2023
We are happy to hear you enjoyed your stay, thank you for the great review.

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Booked last minute and was very impressed.
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 31, 2023
We are happy to hear you enjoyed your stay, thank you for the great review.

10/10 Excellent

yun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Best Resort Hotel ever!!! The view, service, room, hot tub, everything were perfect! The room even got the fireplace and music turned on before our arrival. And actually it is even better than it looks in the photos. The hotel staff is every easy to contact, they provide service in each a professional way! Our stay is on Sunday, unfortunately the restaurant is not open. But we will definitely come back for it!!! It will be a perfect stay for winter and Christmas seasons. Just love it!
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 26, 2023
Thank you for the great review we are glad you enjoyed your stay.

6/10 Okay

eric

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom was dirty when I arrived…the room next door was a lock off and could hear the conversation the people were having next to me for hrs.
Stayed 1 night in Oct 2023

10/10 Excellent

Erin, Calgary

Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Nov 14, 2023
Thank you for taking the time to send us a review, we are happy to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Sharron

Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 26, 2023
Thank you for the great review we are glad you enjoyed your stay.

8/10 Good

Ben

Business traveller
Liked: Property conditions & facilities
I like the property had air-conditioning. I’ve been at other ski resort condos in the summer and there’s no air-conditioning so that was nice to have.
Stayed 9 nights in Oct 2023
Response from Lizard Creek Lodge on Oct 31, 2023
Thank you for taking the time to rate Lizard Creek Lodge! Your feedback is greatly appreciated. We are so glad that you enjoyed your stay with us, and we look forward to seeing you again in the future!

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! You have to drive into town but the scenery around hotel is beautiful!
Stayed 1 night in Sep 2023
Response from Lizard Creek Lodge on Oct 13, 2023
We are happy to hear you enjoyed your stay, we hope to see you again.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property and a great value.
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 13, 2023
Thank you for the great review. We hope to see you again soon.

10/10 Excellent

Randy

Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Nov 2, 2023
Thank you for your review we are glad you enjoyed your stay.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 13, 2023
Thank you for the great review. We hope to see you again soon.

10/10 Excellent

Loreal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing short stay over thanksgiving
Stayed 2 nights in Oct 2023
Response from Lizard Creek Lodge on Oct 10, 2023
Thank you for taking the time to send a review we are glad you enjoyed your stay.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, look forward to returning.
Stayed 2 nights in Oct 2023
Response from Lizard Creek Lodge on Oct 10, 2023
Thank you for taking the time to send a review we are glad you enjoyed your stay.

10/10 Excellent

James

Stayed 2 nights in Oct 2023
Response from Lizard Creek Lodge on Oct 31, 2023
We are happy to hear you enjoyed your stay, thank you for the great review.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 10, 2023
Thank you for taking the time to send a review we are glad you enjoyed your stay.

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone started what sounded like jackhammering around 9:30am . We were not impressed.
Stayed 2 nights in Oct 2023
Response from Lizard Creek Lodge on Oct 11, 2023
Thank you for taking the time to rate Lizard Creek Lodge! Your feedback is greatly appreciated. We are sorry for the noise, there was a maintenance issue that needed to be fixed. We are so glad that you enjoyed the rest of your stay with us, and we look forward to seeing you again in the future!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great property at the bottom of the ski hill. Nice outdoor heated pool and hot tub.
Stayed 2 nights in Oct 2023
Response from Lizard Creek Lodge on Oct 10, 2023
Thank you for taking the time to send a review we are glad you enjoyed your stay.

10/10 Excellent

Michael, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort.
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 10, 2023
Thank you for taking the time to send a review we are glad you enjoyed your stay.

4/10 Poor

Frank

Travelled with family
Disliked: Property conditions & facilities
Property is tired, hot tubs did not function properly and we’re not clean. Rooms have a musty smell and need to be updated.
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 11, 2023
Thank you for taking the time to rate Lizard Creek Lodge! Your feedback is greatly appreciated. We will inform the appropriate departments of your suggestions.

10/10 Excellent

Heather

Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 26, 2023
Thank you for the great review we are glad you enjoyed your stay.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with lots of amenities
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 4, 2023
We are happy to hear you enjoyed your stay, we hope to see you again.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit that we stayed in was very clean and comfortable. A king sized bed in a separate bedroom and 2 bathrooms! It is a little older, but very well maintained. I think each unit may differ though.
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 4, 2023
We are happy to hear you enjoyed your stay, we hope to see you again.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lizard Creek Lodge on Oct 3, 2023
Thank you for taking the time to post a review. We look forward to seeing you again.

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lizard Creek Lodge on Oct 3, 2023
Thank you for taking the time to post a review. We look forward to seeing you again.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great, lovely cozy place for a weekend getaway. Thank-you.
Stayed 2 nights in Sep 2023
Response from Lizard Creek Lodge on Oct 3, 2023
Thank you for taking the time to post a review. We look forward to seeing you again.

10/10 Excellent

JUSTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value amazing location friendly staff
Stayed 2 nights in Sep 2023
Response from Lizard Creek Lodge on Sep 26, 2023
Thank you for the great review we hope to see you again.

10/10 Excellent

Sherisse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was huge and very clean! The bed was super comfortable which is hard to find! Our room was ready early for us and the staff were excellent!
Stayed 1 night in Sep 2023
Response from Lizard Creek Lodge on Sep 26, 2023
Thank you for the great review we hope to see you again

6/10 Okay

Christopher, Spokane

Disliked: Staff & service
Several things did not work, staff did not seem to care and hot tub and other amenities were dirty and located a long ways away and difficult to find with no directions.
Stayed 1 night in Sep 2023
Response from Lizard Creek Lodge on Oct 11, 2023
Thank you for taking the time to rate Lizard Creek Lodge! Your feedback is greatly appreciated. We will inform the appropriate departments of your suggestions.

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Lizard Creek Lodge on Sep 26, 2023
Thank you for the great review we hope to see you again

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean. Very pleasant staff.
Stayed 1 night in Sep 2023
Response from Lizard Creek Lodge on Sep 26, 2023
Thank you for the great review we hope to see you again

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our lodge was great for what we needed. Nice big kitchen with dining and living. Rain kept us out of the hot tub but we’ll go back again to test it out. Underground parking was a bonus. Dining was closed on the night we stayed so we ordered in. Appreciated the texts from Nathan who was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Lizard Creek Lodge on Sep 27, 2023
Thank you for the great review and hope to see you again.

10/10 Excellent

Randy

Stayed 2 nights in Sep 2023
Response from Lizard Creek Lodge on Oct 10, 2023
Thank you for taking the time to send a review we are glad you enjoyed your stay.

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked the view from our individual deck of the mountains. Liked the fully equipped kitchen. Liked the secured parking, though it was very dirty and door into the hotel needs repair. Did not like that we were not told the pool and hot tub were not available until after we'd already registered and paid online.
Stayed 1 night in Sep 2023
Response from Lizard Creek Lodge on Sep 19, 2023
Thank you for the review. I have passed this review along to management for review.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Sep 2023
Response from Lizard Creek Lodge on Sep 19, 2023
Thank you for the great review.