On the beach, beach massages, scuba diving, snorkeling

Reviews of Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 out of 5
Secrets Aura Cozumel - Adults Only - All Inclusive
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 309 out of 1028 reviews" "
Rating 8 - Good. 242 out of 1028 reviews" "
Rating 6 - Okay. 216 out of 1028 reviews" "
Rating 4 - Poor. 145 out of 1028 reviews" "
Rating 2 - Terrible. 116 out of 1028 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the resort it was amazing definitely coming back soon!!
Stayed 2 nights in Mar 2024

8/10 Good

Devin

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice place, just a bit run down.
Stayed 6 nights in Mar 2024

6/10 Okay

Jared Allen

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff at the property were the best i been around in a long time. Considerate, friendly, willingness to help, just overall good people. That was the best part of the property. The worst was the physical condition of the room. 1. Wet paint on the wall when we checked in. My partner got it all over her hand. Resolved day 1. 2. Small refrigerator not working. Resolved after 3 days. 3. Television did not work. Resolved day 1. 4. Water kept showing up on floor. Never resolved found out it was coming from leaking pipe in the shower wall second to last day of our stay. 5. Whirlpool tub jets did not work. Never resolved. 6. Curtains did not close all the way. Resolved day 2. 7. Recurring curtain issue on day 3. resolved day 3. The staff did ask if we would like a different room and we declined because we liked the view and access to the pool that we had.
Stayed 6 nights in Mar 2024

8/10 Good

Candace, Elk Grove Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and staff was very accommodating and friendly
Stayed 4 nights in Mar 2024

4/10 Poor

Tracy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Please fix the bathrooms. This is not our first time staying and I was disappointed to see the common area bathroom fixtures still we not fixed. The bathroom by Berdeaux walls move when you close the door in the big stall and you need to assemble them to get it to lock. The faucet in the sky bar was falling over and there are others that need to be fixed. The rug in my room was very dirty and had a pill in it from a previous guest. I didn’t want to walk on that rug. My room was clean other than the rug which looks to have never been cleaned.

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice laid back and quiet all inclusive resort. Can’t complain.
Stayed 6 nights in Mar 2024

6/10 Okay

Eric Matthew

Liked: Staff & service
Stayed 5 nights in Feb 2024

4/10 Poor

ROGER

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water for 2 days. A water leak in the bathroom that had parts of the ceiling cave in. The food was terrible. We ended up not eating any of it and instead taking a taxi into town and eat at restaurants. We expected more from a luxury resort.
Stayed 6 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exciting to be there, our first all inclusive experience. Clean, safe, quiet place with helpful, friendly, hard working staff with excellent disposition. That helps a lot. Thank you
Stayed 4 nights in Mar 2024

6/10 Okay

Rick T

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room needs to be renovated. Had toilet leak last 4 doors kept getting told fixed but never was fixed and had to use 12 towels at night to keep it controlled
Stayed 9 nights in Mar 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was nice but original room I was in did not have hot water luckily they were nice enough to put me in better room. All the services seem great but everything is extremely expensive so it’s worth noting you can look elsewhere for some trips or activities. Staff was very accommodating and also very nice.
Stayed 4 nights in Mar 2024

4/10 Poor

Frances LouAnn

Travelled with family
This was our 3rd time at this resort. Property was Not well maintained especially public restrooms. After paying for all-inclusive Junior Suite, we were told we were not “preferred guests” and were limited on when and where we could eat, sit on the beach, etc. in addition to paying $5000 for our stay resort tried to charge us another $900 for amenities we had on past stays. Definitely last time we will be there.
Stayed 4 nights in Mar 2024

4/10 Poor

ernest, laredo

Travelled with partner
Disliked: Property conditions & facilities
We had a HUGE room. with separate bedroom and large living room with an incredible view of ocean. Problem is upon arrival nothing worked. No hot water, phone didn't work, no signature robes, room was not cleaned before 530pm 6 out of 10 days and then only when we complained. Only one place for breakfast for two adjoining resorts. Had to wait in line every day, little nightly entertainment, served wine in plastic-stained goblets at their signature restaurant because they had no glasses. We have been to 8 Secrets, this one was not only worn, but worn out. On the plus side, the French and Asian restaurants were the absolute finest food, service and ambiance. they were responsive to all the issues, but we spent much too much time at front desk trying to get things to work. The TV didn't work for two days, the in-room refrigerator never worked, but the beach is lovely, but I am not sure that makes up for all the minuses. by day 9 we finally had a clean, lovely room and everything was finally functioning. Not what I expect from now Hyatt owned Secrets Brand.
Stayed 9 nights in Mar 2024

6/10 Okay

Lisa

Travelled with group
Liked: Cleanliness
Pools were nice and the food was decent. We had problems with our air condition and it was never fixed. 5 of the 7 nights our room never got below 78 degrees.
Stayed 7 nights in Mar 2024

8/10 Good

Jaime Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Danny

Travelled with group
Property was average. Food was average. Rafael the concierge was amazing as well as Orlando at the bar.
Stayed 5 nights in Mar 2024

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well kept. The staff was wonderful and very accommodating. The room was quiet and the pool was lively which we loved.
Stayed 5 nights in Feb 2024

6/10 Okay

Megan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are returning from Secrets now and to be honest... its a dated resort. But we had a pool side swim up room. It was nice. Kept clean every day. The grounds were well cared for. The staff was very helpful and professional. Will i go back? Provably not... but it was fun while we were there
Stayed 4 nights in Mar 2024

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024

2/10 Terrible

Georgia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was poor service, terrible food and very dirty resort
Stayed 4 nights in Feb 2024
Response from Management area on Mar 5, 2024
Hello Mrs. GeorgiaWe're sorry to hear about your disappointing experience. Your feedback is important to us, and we appreciate your individual perspective. Rest assured, we will take action to address the issues you've mentioned regarding service, food quality, and cleanliness.We remain at your service

2/10 Terrible

Rebecca

Stayed 7 nights in Feb 2024

2/10 Terrible

Henry

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We travel to Mexico every year, this year was a disappointment. A wait for every restaurant and quality of food terrible. Staff don’t seem eager or available to help at all. We had one employee stand out and that was Isabella who brought us drinks at the pool. Bartenders at the pool didn’t even want to serve at swim up! Room was remodeled but shower window was leaking and no one came to fix it. Definitely not a property I would recommend a
Stayed 4 nights in Feb 2024
Response from Management area on Mar 5, 2024
Hello Mr. HenryPlease accept our sincerest apologies for any inconveniences you encountered, from lengthy restaurant waits to issues with food quality and service.Your feedback regarding our staff's availability and willingness to assist is concerning, and we will address this with our team to ensure a more attentive and proactive approach in the future.We're glad to hear that Isabella stood out with her exceptional service, and we will be sure to recognize her efforts. Regarding the maintenance issue in your room, we apologize for the oversight and any inconvenience caused. Rest assured, we will investigate and take necessary steps to prevent such occurrences moving forward.Thank you for bringing these matters to our attention, as your feedback is invaluable to us. We remain at your service

6/10 Okay

Ryan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
4th time to property. Beach is nice, food was not great. Our favorite restaurant, Oceana was limited to “preferred” members only. We did not know this. Other restaurant choices were limited and not near as good. Sushi was good.
Stayed 5 nights in Feb 2024
Response from Management area on Mar 5, 2024
Hello Mr. RyanThank you for being a loyal guest and taking the time to share your thoughts with us. We’re glad to hear you’ve been enjoying the beach lately.We apologize for any inconvenience you may have had with dining availability. Your feedback on Oceana's exclusive preferred guests who booked a Preferred club room will be shared with our team for review and improvement.We are happy to hear that you enjoyed the sushi and will pass on your compliments to our F&B team.We remain at your service

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Secrets staff made my wife’s birthday very special and we loved our visit
Stayed 4 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello MichaelWe are delighted to hear that our staff helped make your wife's birthday special during your visit to Secrets! Creating memorable experiences for our guests is always a top priority for us. Thank you for choosing to celebrate such a special occasion with us. We hope to have the pleasure of welcoming you back for more wonderful experiences in the future!I remain at your service

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place that is very well kept. Dinner buffet was less than desirable but breakfast was better. The restaurants on site were all very good. The entertainment staff, Zayra, Edgar and Vanessa were absolutely outstanding. Above and beyond and just downright fantastic!! My biggest complaint was the pool situation. They were FREEZING!!! Never have I been anywhere where the pool wasn’t heated for the winter. The ocean was warmer water than the pools. Made the stay much less enjoyable than it could have been.
Stayed 6 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello Patrick,Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay at our resort and enjoyed the beautiful beach, fun pool, and excellent service. Your kind words mean a lot to us, and we would be delighted to welcome you back for another amazing experience. I remain at your service

10/10 Excellent

Summer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort! The beach was beautiful and the pool was fun. The service was excellent! Really didn’t have any complaints. We had an absolute blast! Would definitely definitely go again.
Stayed 6 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello SummerThank you so much for your wonderful review! We are thrilled to hear that you loved your stay at our resort and enjoyed the beautiful beach, fun pool, and excellent service. Your kind words mean a lot to us, and we would be delighted to welcome you back for another amazing experience. I remain at your service

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful setting.
Stayed 3 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello Timothy,Thank you for your kind words! We're thrilled to hear that you enjoyed the excellent service and beautiful setting during your stay with us. We hope to welcome you back again soon for another wonderful experience at our resort.I remain at your service

8/10 Good

Mark Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People was nice and helpful, except for Carlos from Expedia. He didn’t do one thing he told me he’d do, but he’s an Expedia employee, not a Secrets employee
Stayed 3 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello Mr. Mark WayneThank you for sharing your experience with us. We're glad to hear that you found our staff to be nice and helpful, although we apologize for any inconvenience caused by Carlos from Expedia. While he is not directly affiliated with Secrets, we value your feedback and will share your comments with the appropriate parties for further review. We hope to have the opportunity to welcome you back for a better experience in the future.I remain at your service

8/10 Good

Paul Russell

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Beach front property was great. Didn’t care for all the sales pitches. They need to redo their beach chair setup. Not near enough seating and guests start informal reserving the night before. At some point this could become controversial
Stayed 7 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello Mr. RussellThank you for sharing your experience with us. We appreciate your feedback regarding the sales pitches, and we'll be sure to communicate this concern with the relevant team for further review. We're glad you enjoyed our beachfront property and apologize for any inconvenience caused by the beach chair setup. Your comments help us improve, and we hope to provide a better experience on your next visit.I remain at your service

6/10 Okay

Gayla

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property needs updated. Our room had a broken safe which we asked to have fixed 3xs, but nothing was done. Beach chairs "reserved" for preferred guests were allowed to be claimed with towels all day which started as early as 8 am. We did not find 4 chairs for our group to sit together the entire week. The food on the property was very disappointing--very bland, but the drinks were good. Staff was nice and helped us with excursions, but rather surprised with the cost of add on special dinners/events. The massage is definitely worth the cost--best I have had!
Stayed 7 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello GaylaThank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will take them into consideration as we strive to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future for an improved stay.I remain at your service

6/10 Okay

Steven M

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello Mr. Steven MThank you for rating us. We are going to continue working to offer the best experience. We remain at your service

4/10 Poor

Karina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this Secrets property. The market buffet had tons of birds eating the food and bugs in the salad bar. Limited and really poor food selection. We went into town 2 days to find a decent breakfast. Whole property is outdated and under maintained compared to other secrets properties. The Boudreaux French restaurant was the only good food we had, mainly just the chicken cordon bleu. The staff is friendly but really understaffed makes it hard to maintain good standards. Hyatt needs to invest in this property asap! Not going back until they do major renovations. Beach was nice.
Stayed 4 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello Karina,Thank you for sharing your feedback. We're glad to hear you enjoyed our friendly staff and the beach. Regarding your concerns, we've taken note of your feedback about the buffet and food selection and will address them with our team. We're also pleased to inform you that we've completed the renovation of our pool view junior suites, and we'll be beginning renovations on the ocean view rooms soon. We appreciate your understanding and hope to welcome you back for an improved experience in the future.I remain at your service

8/10 Good

Barry Carter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property a few times. We have always had beach front preferred rooms and would recommend that. Entertainment in the evening’s could be more common as it seems to be less than other years. The staff is great throughout the resort except for the lobby front desk. They didn’t really care that the guests were there and seemed like they couldn’t get rid of us fast enough. Pool waiters and waitresses were great and also the bartenders were friendly and helpful. AC units in the beachfront preferred units could use an upgrade because we either seemed to be hot or cold. Overall a nice stay at a nice beach I was just let down mostly with the staff at checkout.
Stayed 7 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello Mr. BarryThank you for being a loyal guest and for sharing your feedback with us. We're delighted to hear that you enjoyed your beachfront preferred room and found our staff to be friendly and helpful, especially the pool waiters, waitresses, and bartenders. Your comments about the entertainment and AC units have been noted, and we'll use them to improve our services. We apologize for any inconvenience you experienced at the lobby front desk during checkout and assure you that we'll address this with our team. We hope to welcome you back for another enjoyable stay soon!I remain at your service

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Liked that you could go the the dreams and Sunscape next door to eat since your options are limited at secrets
Stayed 5 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello OliviaThank you for sharing your experience! We're thrilled to hear that you had a great stay and enjoyed the flexibility of dining options at Dreams and Sunscape. We strive to provide a variety of choices to enhance our guests' experience. We hope to welcome you back soon for another enjoyable stay!I remain at your service

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good drinks, okay food. Staff was excellent.
Stayed 7 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello Mrs. MichelleThank you for your feedback! We're delighted to hear that you enjoyed our drinks and that our staff provided excellent service. We appreciate your visit and hope to welcome you back soon for an even better experience. Cheers!I remain at your service

6/10 Okay

Shad

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The service is great. The beach is outstanding.
Stayed 5 nights in Feb 2024
Response from Management area on Feb 26, 2024
Hello Mr. ShadThank you very much for your kind words! We're thrilled to hear that you enjoyed our great service and found the beach outstanding. Your satisfaction is our top priority, and we appreciate your feedback.We hope to have the pleasure of welcoming you back for another fantastic experience in the near future!I remain your service

8/10 Good

Kathryn

Stayed 7 nights in Jan 2024

6/10 Okay

Erin, South Bend

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room was full of mold. Cleaning staff never cleaned, specifically our bathroom and floors.
Stayed 7 nights in Jan 2024
Response from Management area on Feb 6, 2024
Hello Mrs. Erin.Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and it is clear that we have fallen short in this room. Rest assured, we are taking immediate action to address these concerns. Our cleaning staff will undergo additional training to ensure thorough and consistent cleaning practices are followed in all guest rooms. Furthermore, we have conducted a comprehensive inspection of our property to identify and remedy any areas affected by mold.Please do not hesitate to contact me if you need more information about the process we are going to improve. I remain at your serviceEduardo Betancourt

8/10 Good

Wesley

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property is showing age. Had a great time the service was excellent!!! Couldn't be happier with the staff
Stayed 3 nights in Feb 2024
Response from Management area on Feb 6, 2024
Dear Wesley,We're delighted to read that our staff provided excellent service throughout your stay. Your kind words mean a lot to us and serve as motivation to continue delivering exceptional experiences to all our guests. Regarding the property allow us to mention that we have finished with the renovation of all our pool view rooms, french restaurant, and our preferred club lounge and we are now working on plans for the next renovation need it, we are always working to improve; we hope you can visit us soon again and you can experience all these improvements.I remain at your serviceEduardo Betancourt

10/10 Excellent

Whitney Michelle

Stayed 6 nights in Jan 2024

6/10 Okay

Jeanie

Liked: Staff & service
Stayed 4 nights in Jan 2024

2/10 Terrible

carollanne, GULFPORT

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property needs serious maintenance. Despite multiple restaurants ALL are closed are particular hours during the day. Maintenance issues required waiting in our room for the appropriate worker to arrive. Some nights wait times for restaurants were over 2 hours leaving no option but buffet.
Stayed 3 nights in Jan 2024
Response from Management area on Feb 6, 2024
Hello Mrs. Carollanne.We apologize for the inconvenience during your stay. Allow us to mention that we have solved most of the situation you mentioned, we've appointed a new maintenance manager and are actively improving all areas of the property. Our F&B manager is ensuring more consistent restaurant openings, and we're adding food options in the pools. We're sorry for any disruption and we can assure you are going to love all the improvements on your next visit. I remain at your serviceEduardo Betancourt

10/10 Excellent

Ezra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a really nice place and we enjoyed our stay. Would say that the resort and restaurants were under staffed….
Stayed 6 nights in Jan 2024
Response from Management area on Feb 6, 2024
Dear Ezra,We apologize for the inconvenience caused by the high occupancy on the property, Our HR department have improved this and we are now offering the service all our guests deserve.We hope you can give us a second opportunity in the future.I remain at your serviceEduardo Betancourt

2/10 Terrible

D'Audra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sewage smell is awful in the rooms. The jets in the jacuzzi tube don’t work. The maintenance is very slow if they show up at all. The food is terrible. Very little English. Stingy with the alcohol. What they consider a mini bar in the room is a joke. Not very informative about excursions, ferry, off resort shopping, etc. Overall, extremely disappointed.
Stayed 4 nights in Jan 2024
Response from Management area on Feb 6, 2024
Hello Mrs. Audra,We sincerely apologize for the situations you encountered during your stay. We are addressing these concerns with urgency. We have identified the source of the sewage smell and have taken immediate action to rectify it. Additionally, please note that we have recently appointed a new maintenance manager and sub-manager who are working diligently to improve various areas of the resort. Rest assured, we are committed to improving our services and ensuring a more enjoyable experience for our guests. Thank you for bringing these matters to our attention.I remain at your serviceEduardo Betancour

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
We arrived at 145pm and was told we had a swim out room. When I told them it was an ocean view swim out the seemed confused and was told our room would be ready at 3pm. We returned at 330pm and was told it would be 10 minutes. We returned at 4 pm and was told it wasn’t ready yet but they would go and check. He came back and said the room was ready. We went to the room and found the chain lock on the desk and it looked like the door was kicked in. I went to the front desk and was told they would fix it. We did not feel safe in that room. They showed us another room that was old and out dated and smelled of mildew but the door looked safe so we took it. Also the first room had out bottle of wine with no glasses. Went to get a shower and the water pressure was very low and the temp was like warm at best. The next day we had no water for hours. It was eventually fixed but still like warm water. The buffet was repetitive for all meals and not many selections. Ala cart restaurants were fairly good food most of the time matched the menu description by about half. The staff was very good is the upside to this resort. It is definitely not up to the Secrets brand
Stayed 5 nights in Jan 2024
Response from Management area on Feb 6, 2024
Dear AndrewI am deeply sorry for the inconvenience you experienced during your recent stay at our resort. Your feedback is invaluable to us, and I assure you that we are taking immediate action to address the issues you raised. We are now improving all restaurant menus and working on the room renovations, we have finished the renovation in all the Pool view rooms. Please accept our sincere apologies, and we hope to have the opportunity to exceed your expectations in the future.I remain at your serviceEduardo Betancourt

8/10 Good

Lisa, Wichita Falls

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful but, some updates would be nice. We had a very enjoyable time. Really good food choices . Loved parasailing! Also rode 4 wheelers- it was fun! Hotel set up transportation for us. Staff was attentive. Great trip!
Stayed 3 nights in Jan 2024
Response from Management area on Feb 6, 2024
Hello Mrs. Lisa.We are happy to read that you loved our property, our food, and our staff; regarding the renovations, we are happy to let you know that we have finished the renovation of the pool view rooms, our french restaurant, and the preferred lounge, we are now starting with some planning about our next step in renovations, we are sure you are going to love all improvements.We hope to have the honor of hosting you again. I remain at your serviceEduardo Betancourt

2/10 Terrible

Jennifer

Stayed 8 nights in Jan 2024
Response from Management Area on Jan 24, 2024
Dear Jennifer, we wish we knew more about your last experience. If you want to share more, please do not hesitate to contact us.

10/10 Excellent

Evan Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful resort
Stayed 8 nights in Dec 2023
Response from Management Area on Jan 24, 2024
Dear Evan, Thank you so much for choosing Secrets Aura Cozumel!

6/10 Okay

Terria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Management Area on Jan 22, 2024
Dear Terria, thank you so much for staying with us, if you are willing to share more information about your recent experience, please do not hesitate to reach out to us!

8/10 Good

Peter M

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Safe and quiet.. beautiful view Food was not good at all. Breakfast ,lunch and dinner Fridge didnt work the whole time. Ask for new fridge multiple times. Gave up
Stayed 4 nights in Jan 2024
Response from Management Area on Jan 22, 2024
Dear Peter M,Thank you for sharing your feedback about your recent stay. We are pleased to read that you found the resort to be safe, quiet, and with a beautiful view. However, we sincerely apologize for the inconvenience you experienced with the food quality and the refrigerator in your room.Your comments are valuable to us, and we will ensure that they are shared with the appropriate teams to address and improve the areas mentioned. Guest feedback is crucial for us to enhance our services and amenities.If there's anything specific you would like us to address or if you have further details to share, please feel free to contact us directly. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future, providing an improved experience.