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Reviews of Occidental Cozumel - All Inclusive

4 out of 5
Occidental Cozumel - All Inclusive
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 326 out of 1007 reviews" "
Rating 8 - Good. 323 out of 1007 reviews" "
Rating 6 - Okay. 193 out of 1007 reviews" "
Rating 4 - Poor. 90 out of 1007 reviews" "
Rating 2 - Terrible. 75 out of 1007 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Brandi

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Nearly impossible to get a dinner reservation and watered down alochol. Staff was friendly, enjoyed the buffet crew. Buffet is best Ive had.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 17, 2024
Dear Brandi,Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 Okay

sheri

Travelled with family
Liked: Property conditions & facilities
The rooms smelled really musty
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear sheri,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Theresa,Thank you for rating us!We can't wait to see you again!

4/10 Poor

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are pretty and inviting. Rooms are decent and clean. Most of the staff are friendly minus a few that we encountered. The part that will not take us back to stay here is the food. The buffets are the same, everyday. The food is marginal at best, they do a poor job at keeping the buffets stocked and fresh. We had to wait quite sometime or request items that were consistently empty on the buffet. We were frustrated when we checked out as we had emptied our room and told several staff members that stated it was fine to go find our friends, but went back a short time for the pool to say goodbye to friends only to return and be told we would be charged an extra $20 for a late checkout. This was frustrating as several staff members did not communicate this when we told them we were out of the room but visiting with friends. The location is far from town. And there is just too many great options in Cozumel to return to this all inclusive. If only staying for a couple days you may find the occidental a good fit but beyond that, the food menu would get old really fast.
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on Apr 15, 2024
Dear Kristen,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 15, 2024
Dear Todd,Thank you for rating us!We hope to see you soon!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff, friendly, professional, welcoming, and helpful.
Stayed 8 nights in Mar 2024
Response from Guest Experience Manager on Apr 10, 2024
Dear Kelly,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4/10 Poor

Tolga

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Rooms are outdated and very humid. Ac system doesnt work properly. Staf firendly and foods are good and fresh. Don't recommend the rooms.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 4, 2024
Dear Tolga,Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

8/10 Good

Chris, St. Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a beautiful beach
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on Apr 3, 2024
Thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay here. Quiet at night and the food was very good. Beach is much smaller than the pictures.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 1, 2024
Dear Scott,Thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service
The overall property was nice but limited beach area. Pictures deceiving online. Not much area for sitting on the grounds other than at the pools or beach and limited areas to walk/run(one route from front desk to beach). The adult pool, bar, bartender were fabulous! Room was clean and updated. The staff was friendly, helpful and hardworking.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 31, 2024
Dear Douglas,We thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Excellent

Elizabeth Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in every way. I cannot wait to go back!
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Mar 31, 2024
Dear Elizabeth Anne,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 Okay

kelly

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 1, 2024
Dear kelly,Thank you for rating us !

10/10 Excellent

Deborah Rozycki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just beautiful and full of wildlife! Too bad about the beach-but it’s not a deal killer. Plenty of food options-in fact several that we enjoyed. Our room was spacious and comfortable. The staff is very nice.
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Mar 31, 2024
Dear Deborah Rozycki,Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

6/10 Okay

Cary

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Beautiful grounds and beach. Most rooms very nice and plenty big enough. Food mediocre, as expected. Entertainment enjoyable. Always keep money and other "valuables" in the room safe when you are not in the room because housekeeping staff will consider it theirs if left out.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 28, 2024
Dear Cary,Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Resort itself was beautiful, the food was good, but it was hard to get a reservation at the specialty restaurants, make your reservation when you arrive even if you don't think you want to eat at them, they book up fast. I went to Cozumel for the ocean, everything seemed focused on the hotel. You could swim in the ocean but there was no structure, not many fish, only sand. This wasn't my type of Cozumel vacation. It was very humid, because of the hotel being in the mangroves. We stayed in the Royal part of the hotel.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 28, 2024
Dear Pamela,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Mar 28, 2024
Dear Hannah,Thank you again for rating us, we look forward to your next visit.

4/10 Poor

Shelbi

Disliked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 27, 2024
Dear Shelbi,Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on Mar 26, 2024
Thank you for rating us!We hope to see you soon!

8/10 Good

Drew

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 26, 2024
Thank you for rating us!

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The spa was very relaxing and very good massagists.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 26, 2024
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great week here for vacation. Snorkeled the beach with great visibility, had great food options, and staff was very welcoming. Night club was not exciting since it lacked people but still the DJ would play request and bar was available.
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Mar 26, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Jonathan Michael, Fletcher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing and fun time which was our plan. Reservations were difficult, even on the royal level. I would also like to see a specialty coffee shop and maybe a pastry/dessert/ice cream shop.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Mar 23, 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 Okay

Mathew

Liked: Cleanliness
Stayed 7 nights in Feb 2024
Response from Guest Service Manager on Mar 22, 2024
Thank you for rating us!We hope we can see you soon!

6/10 Okay

Anne M, Forest Park

Travelled with family
Liked: Cleanliness, staff & service
The staff was great. The property was clean. The food was okay. It’d be nice to have more options at the lunch buffet like pizza, chicken, and offer flour tortillas. The 9pm seating for dinner was disappointing to say the least. Ran out of food. It would also be nice to have some more activity at the pool, like trivia, bingo or silly games that get the guests involved other than volleyball and ping pong.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Mar 20, 2024
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Sara Lee, Ennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on Mar 21, 2024
Thank you for rating us!We hope to see you soon!

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no umbrellas on the beach.
Stayed 10 nights in Mar 2024
Response from Guest Experience Manager on Mar 19, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Occidental were very friendly and helpful, which I would expect out of a good crew, but this was different. The crew at the Occidental made it feel more like you were a guest in their home than a customer at their resort. If you are looking for a resort with an over-the-top buffet and a multitude of activities that the guests never use, the Occidental is not for you. If you want a great experience with really good/inclusive activities and good food in an atmosphere that is very “home” (and very, very relaxed), the Occidental is for you. The only thing that I would change is that I would have chosen the package above Royal. Royal made check-in very easy, but I would have preferred the amenities in the upgraded package.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 18, 2024
We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

8/10 Good

danya

Travelled with group
It’s very beautiful and very relaxing 😎
Stayed 9 nights in Feb 2024
Response from Guest Service Manager on Mar 12, 2024
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

6/10 Okay

John

Travelled with group
7 out of 9 people in our group became sick from something. Seemed to be food related. We never drake anything other then bottled water or water served at restaurants. Bathroom facilities are limited. Rooms were nice, beach nice, lots of lounge chairs. Shade was limited
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Mar 12, 2024
We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded to Royal Level. Enjoyed the large jacuzzi area for the Royal level guests. Spent most of our time either on the beach or at the Royal Jacuzzi, as the main pool was very crowded and the Adult pool had towels on every chair most days, yet not many people. People would go save chairs early in the morning, then not show up until afternoon. Overall, very nice accommodations! Clean and grounds well kept!
Stayed 7 nights in Feb 2024
Response from Guest Service Manager on Mar 11, 2024
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities
We will be back!
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on Mar 11, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, staff is great. We never had a problem finding something to eat. Enjoyed our stay
Stayed 7 nights in Feb 2024
Response from Guest Service Manager on Mar 11, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 Okay

Dawn

Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Mar 29, 2024
We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Small and quiet
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Mar 9, 2024
Thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Excellent

Jeffrey

Good food.
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Mar 9, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great week ... the campus is SO green, we enjoyed experiencing the many birds, dragonflies, midget coatis native to the island, bats flying at night, lizards... including one that crawled up a tree outside our patio one morning - just gourgeous. The buffet options offer an astounding array every day, salad bar filled with a variety of crisp fresh lettuces including butter leaf, red and green leaf, radicchio, romaine. The fresh jicama, mangoes, papaya was the best flavor I've had. Beautiful little delicious desserts of cake varieties every day, and frozen yogurt. Fish, shrimp, pork, chicken, beef options EVERY DAY. Delicious coffee.... The water is beautiful, the staff warm and welcoming. Walking the boardwalk every day to the pool and beachfront was relaxing in itself. Evening entertainment featured music and dance performances to represent different regions of Mexico and was throughly enjoyed by our child ... Definitely a highlight that wont soon be forgotten. We went snorkeling one afternoon and saw all the fish, turtles, starfish, and sting rays. If youre looking for a quiet and mellow place to just breathe, this is a great spot to do it. If youre looking for an all inclusive mellow week All in all, thumbs up. We'll be back!
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Mar 8, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 Okay

Tara

Travelled with group
Liked: Cleanliness, property conditions & facilities
The resort was clean and the rooms were nice and large. The property is long and narrow and set on a mangrove so there are no “ocean front” rooms. The beach is nice but the chairs could all be replaced. There is very little shade. The ala cart restaurants had decent food but the buffets were small and not very good. Additionally, service at the buffet restaurants was very slow. They were also sticklers for rules. You’re 5 minutes late or you have one extra person? No reservation for you (even though the entire restaurant was empty). The worst part? Everyone in our group of 9 got sick at the resort. We are all seasoned travelers who use bottled water and didn’t travel off the resort (and who have been to Mexico many times and not gotten sick). We spoke to many others who were also sick. It’s hard to be sick in a beautiful paradise.
Stayed 4 nights in Feb 2024
Response from Guest Service Manager on Mar 7, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

CHAD w

Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall a very beautiful resort. Why it was rated it lower? Pro's: - Clean resort with helpful housekeeping staff, which we needed - Beautiful resort in the jungle with a nice beach - Friendly staff Con's: - Limited food options 8 of the 9 people in our part got sick for multiple days. This is a group that travels often to Mexico and usually does NOT get sick. The resort stated that there were no reports of illness, but we confirmed that others in the resort also reported the same issue.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Mar 5, 2024
We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on Mar 4, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Food was great! Staff were wonderful! If I had to say one bad thing, it would be the amount of seaweed at the beach. And in the water. But the staff worked very hard EVERY morning to clean up the beach area from seaweed. A huge Kudos to them! The pool areas were great! You just had to get up VERY early if you wanted a beach chair. Guest put their belongings on chairs to claim them and never show up for hours… Overall we had a wonderful time celebrating our 40th anniversary! Thank you to all the staff!
Stayed 11 nights in Feb 2024
Response from Guest Experience Manager on Mar 2, 2024
Thank you for the time you spent to share your feedback on your recent stay at our Occidental Cozumel, to be considered as one of the best hotels you stayed at is certainly high praise

6/10 Okay

Rochelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach & nice grounds. Big rooms & quiet at night
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Mar 2, 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successIt will be a pleasure welcome you back!

10/10 Excellent

Jena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location set in a jungle and nearby the ocean with a great beach. Very convenient with it being a halfway point between the east side and downtown, about 20 min drive either direction. Breakfast buffet was great with being able to order fresh prepared eggs. Many of the other buffets were precooked and who knows how long it was sitting out. Be careful eating any veggies uncooked. I made the mistake on last day of eating a salad for lunch and got very, very sick. Other than that, a great experience and would go again but avoiding most of the buffet options unless cooked or knowing when it was prepared.
Stayed 8 nights in Feb 2024
Response from Guest Experience Manager on Feb 29, 2024
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

10/10 Excellent

KATHLEEN MARIA DE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the experience! The only things I did not like were that it was far too expensive to go more often and that I wish the staff were paid better. Inside of the air ducts in the rooms probably need cleaning. Everything else was better than I imagined.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Feb 27, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Feb 27, 2024
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

6/10 Okay

Amy, Royal Oak

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice small resort. Staff was very nice. A little dated but clean. Beach has been washed away a little but still nice.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Feb 27, 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

6/10 Okay

John

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the ambiance of the property and the staff are very nice, the drinks are heavily watered down, the food is mediocre at best and usually comes out cold from the kitchen, u less your at the buffet. I had 3 meals at the various restaurants and I didn’t eat any of them due to the temperature of the food and off taste of the beef. Cozumel is beautiful and we’d likely visit again, but likely will not stay at the occidental without some major improvements
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Feb 27, 2024
Many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Occidental Cozumel

10/10 Excellent

Patsy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our vacation. The resort is very clean, we were impressed with the restaurants and meals. The beach is smaller but very nice and clean. We enjoyed walking the shore and the resort has a neat juggle vibe. The entertainment was good, and it's a quiet resort. It was perfect for what we were looking for. Staff was top notch. We'll come back
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on Feb 27, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on Feb 27, 2024
Thank you for rating us! We hope to see you soon!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Feb 22, 2024
Thank you for rating us!We hope to see you soon!

8/10 Good

Richard, Roseburg

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dinner buffet was the only thing we really did not like, and I wish the pizza option opened earlier that 9:30 PM. The property is nice and spread out, the beach is nice and easy to swim in. Roger at the main pool is fantastic he will do what he needs to make your trip comfortable. Make your restaurant reservations early. we decided late to rent a car and they went out of their way to make it happen although the on site car rental had no cars.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Feb 13, 2024
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.