- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this place, excellent service. The food is great and the hotel is comfortable for ones durface intervals;) love it
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Located in Cozumel, Hotel Cozumel & Resort All Inclusive is in the city centre and on the beach. The area's natural beauty can be seen at Chankanaab National Park and Chankanaab Beach Adventure Park, while Dolphinaris and Playa Mia Grand Beach and Water Park are popular area attractions. Travelling with kids? Consider Xcaret Eco Theme Park and Xplor Theme Park. Our guests love the resort's central location.
My wife and I decided to spend our Honeymoon here for New Year’s. The food was great. The pool was clean/big The snorkeling was ok. The rooms were clean and spacious. Good location. Bad points: we arrived to no hand towels/bathmats. The lock on the sliding door to the outside terrace was broken. My wife took a shower around 11pm and then the hot water would not shut off due to a broken pipe. No hot water until around 3 pm the next day. You can borrow snorkeling gear but only for 2 hours (should be daily for the money). Drinks had barely any alcohol. Tried renting a car and were quoted $95 including insurance per day. Not a bad deal holiday/last minute. We got a receipt, paid cash/credit card machine broken. When the car was returned we were told that the cash was ONLY a deposit and we didn’t pay the full amount. They wanted more! Since we had a receipt that said we paid in full the guy backed down only to say that he may be fired for doing this and tried to give us a guilt trip. Unfortunately we had to change our honeymoon plans 3 days early because of a death in the family. I went to the front desk the night before we were going to check out and I signed a statement that said we were checking out three days earlier (starting the next day) because of a loss. We called Expedia (which were very helpful) and the hotel would only refund two days! We even checked out three hours before checkout time to make sure we gave them enough time to use the room. Thanks for the memories.