Outdoor pool, open 7:00 AM to 11 PM, pool umbrellas, sun loungers
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Reviews of Margaritaville Beach House Key West

3.5 out of 5
Margaritaville Beach House Key West
2001 South Roosevelt Blvd, Key West, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 999 reviews" "
Rating 8 - Good. 317 out of 999 reviews" "
Rating 6 - Okay. 127 out of 999 reviews" "
Rating 4 - Poor. 61 out of 999 reviews" "
Rating 2 - Terrible. 35 out of 999 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what makes this property such a wonderful experience! No matter the individual staff members function, they are all focused on excellent guest experience! Special shout out to Constanta for making sure all our needs were met whether we were lounging at the pool or on the patio dining area or dining inside! She greeted us daily and made sure we were always being taken care of!
Stayed 7 nights in Jan 2021

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

6/10 Okay

DJ, Las Vegas, NV

Travelled with group
Liked: Amenities, property conditions & facilities
Nice quiet hotel but paid for an ocean view room and had to move because of a street light shining in on our bed and the windows had no blinds😩
Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, large and comfortable.
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
I think when you book this place as a package with flights and hotel, the Sheraton automatically puts you in the very back old rooms with no robes, no nothing in the rooms. There were plenty of empty rooms not so far back however they wouldn’t put us there. I’ve stayed here several times and the package works was by far the worst one yet.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
No a/c in hallways or elevators, major issues with shuttle. Front desk needs more training, need more staff when they have group check ins,.
Stayed 3 nights in Mar 2020

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service was inconsistent and the bar tenders had a poor Attitude
Stayed 4 nights in Mar 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When our favorite hotel of past years was booked we chose the Sheraton Suites. We stayed for 4 days and decided this would be our new favorite. Rooms are large,clean and comfortable. During our interaction with the staff we found them to be friendly, helpful and wanting us to have a great stay. There was 0ne glitch, our room was missed one day by housekeeping, we called and even though it was late afternoon they sent a maid to clean our room.
Stayed 3 nights in Mar 2020

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a little noisy, and we had trouble getting the room cool enough.
Stayed 1 night in Mar 2020

10/10 Excellent

Melba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bang for your buck. We will be back.
Will stay here again. Great location, huge room with living area and very clean.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great until the college spring break kids came. They did take over the pool area. Took our chairs. Hard to even get in the pool because there were so many of them. DJ was very loud. They were catered to. It was a let down when they arrived.
Stayed 7 nights in Mar 2020

2/10 Terrible

Sheraton, Key west Florida

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upset with hotel , I rented two rooms and they over booked and did not have my room available
Stayed 1 night in Mar 2020
Response from Tiff on Mar 20, 2020
I sincerely apologize for the mistake of overbooking the hotel during your stay. Hopefully this was brought to managements attention and the issue was taken care of. Please feel free to contact us at the hotel. I hope that if your travels ever bring you back to the keys that you will give us an opportunity to redeem your faith in our property.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was advertised as Ocean Front. The room was not ocean front. In fact, this property does not have any ocean front rooms. This property and our room is in a parking lot with a busy road in front of the hotel. After the road came a cement barrier, dunes, and then the ocean. At the very best you might get a ocean view from the third floor. Not OCEAN FRONT. The room itself was dirty and smelled like cigarettes. For the price this hotel is far from worth it. We will never stay at this resort again and do not recommend it to anyone.
Stayed 2 nights in Mar 2020
Response from Tiff on Mar 20, 2020
I sincerely apologize for the dissatisfaction of your stay, I hope that your issues were brought to the attention of an employee or management and there was an effort to resolve your problem. I will be sure to share your feedback with management in an effort to keep this issue from occurring in the future. I hope that if your travels ever bring you back to the keys that you will give us an opportunity to redeem your faith in our property.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The shuttle service to old town was nice. The air conditioning did not work in the afternoon. Our room was 88 degrees Fahrenheit.
Stayed 3 nights in Mar 2020
Response from Tiff on Mar 20, 2020
I em-pathetically apologize for the lack of AC in the rooms. We had some issues with the main cooling unit causing all the rooms to get uncomfortably warm. I hope that your issue was brought to managements attention and compensation was issued. I will be sure to share your feedback in an effort to keep this issue from occurring in the future. I hope that if your travels ever bring you back to the keys that you will give us another opportunity to redeem your faith in our opportunity.

6/10 Okay

Mah, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice location, nice beach across the street, employees were very friendly, but in the section that we were in, the air conditioning was being worked on. 3 guests that I spoke to mentioned how extremely hot and humid that it was on the 3rd floor (top). At first, the desk clerk, stated that there was no problem, but then stated that they were working on the air conditioning. I realize that it can get hot, but I should not be sweating in the room with the temperature set at 62 degrees and be told that they are not aware of any problems. The bathroom slide door was stuck closed, we reported this and the maintenance worker said that you can not close it all the way because of possibility of it happening again.
Stayed 1 night in Mar 2020
Response from Tiff on Mar 20, 2020
I sincerely apologize there was an issue with the main chiller of the AC making all the systems in the room malfunction. In regards to the restroom door, I will be sure to share this issue with maintenance in order to ensure this issue does not occur in the future. I hope if your travels ever bring you back to the keys that you will give us another opportunity to redeem your faith in our property.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Jillian, Boynton Beach, FL

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This ranks as the worst hotel I have ever had the misfortune of staying at. I called the front desk for a room service menu and was told if I wanted one, I had to go there to get one. We ordered dinner which arrived in plastic bags, no plates and plastic cutlery. The food was inedible. On both days of our stay, we came back to the room after 5 pm to find that our room had not been serviced. I could not wait to leave.
Stayed 3 nights in Feb 2020
Response from Tiff on Mar 20, 2020
I sincerely apologize for the dissatisfaction of your stay, I hope that your issues were brought to the attention of management or employee and they were able to offer you some sort of compensation. I will be sure to share you feedback with management in an effort to keep this from happening in the future. I hope that if your travels ever bring you back to the keys that you will give us an opportunity to redeem your faith in our property.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is nice and clean. We booked a room with a garden view, but all we could see was the parking lot. Staff was friendly. There was no info in the room about amenities, room service or how to use the phone. We expected better service for the price.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Tiffany on Mar 1, 2020
Thank you for the positive feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, & shuttle service was great. The room was very clean and a lot of space, decorated well.
Stayed 3 nights in Feb 2020
Response from Tiffany on Mar 1, 2020
Thank you for the positive feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, we had a king ocean front room and it was awesome, the staff and shuttle drivers were superb, we will be visiting again
Stayed 5 nights in Feb 2020
Response from Tiffany on Mar 1, 2020
Thank you for the positive feedback.

8/10 Good

Jon, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtyard view room had no balcony. Not well advertised. Network channels were not available on the TV and TV was analog and had poor picture quality. Brochure and website need to be updated. Some of the information is not correct since the renovation. Resort such as this should have a business center or public computer and printer at a minimum.
Stayed 7 nights in Feb 2020
Response from Tiffany on Mar 1, 2020
Thank you for your feedback, I will be sure to share this with management and staff.

10/10 Excellent

Faldi, New York City, Maspeth

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Brittany Odom on Feb 21, 2020
Thank You for staying with us here at the Sheraton Suites. We appreciate and value your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

4/10 Poor

KYDan, Louisville

Travelled with family
Disliked: Cleanliness, amenities
I liked that they had a shuttle both from the airport and to downtown on the hours. I also liked that there was a beach across the street. The shuttles should have been more often than 1 per hour. Shuttle was limited to 11 passengers (although to their credit the regular shuttle supposedly holds 21 guests was in shop and often someone got left behind.) I also did not like things listed on their website that were not true! First, claimed to have 2 restaurants- yes, but both had same menu (which was 1 page and blah food), claimed local food delivery but staff could only name a pizza place.etc. Had no sundries shop so don’t forget anything eg toothpaste. Also had an issue with what the manager called “sugar bugs”. I acknowledged that we had not done room service so as to be green. She advised room would be cleaned and then sprayed for bugs. Returned that night to find room NOT cleaned so unsure about spraying - but did not see any more bugs -but we might have killed them all (about 20 or so)
Stayed 5 nights in Feb 2020
Response from Brittany Odom on Feb 21, 2020
Thank you for your honest and valuable feed back. Its disheartening to hear that your experience here with us was less than amazing. I sincerely apologize that we missed a opportunity to leave deliver exceptional service to you. Should your travels bring you back to Key West we would hope you give us a chance to WOW you.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Brittany Odom on Feb 21, 2020
Thank You for taking time to give us your honest valuable feedback.

10/10 Excellent

Jairo, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, excellent hotel........ ..... ...
Stayed 1 night in Feb 2020
Response from Brittany Odom on Feb 21, 2020
Thank you, we are so happy you enjoyed your stay, and we value and appreciate your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and setting. Staff is very helpful.
Stayed 3 nights in Feb 2020
Response from tiffany on Feb 17, 2020
Thank you for the positive feedback, we look forward to your next visit.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
A bit dated and very loud commotion in the morning
Stayed 1 night in Feb 2020
Response from tiffany on Feb 17, 2020
I do apologize for the loud commotion, and we are working on the dated aspect of the hotel. Hopefully you will give us another chance once our property is complete. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Tiffany on Feb 17, 2020
Thank you for the positive feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very up to date property and very clean! Excellent overall
Stayed 1 night in Feb 2020
Response from tiffany on Feb 17, 2020
Thank you for your positive feedback.

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020
Response from tiffany on Feb 17, 2020
I do apologize for your unsatisfactory stay, I hope that if your travels ever bring you back to the keys, you will give us an opportunity to redeem your faith in our property.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Long waiting’s for the unpredictable shuttle service, receptionist was just not nice or helpful. Didn’t treat guests kindly.
Stayed 4 nights in Jan 2020
Response from Tiffany on Feb 9, 2020
I do apologize for the long wait with the shuttle, our big shuttle is under maintenance and we are using two vans both of which only hold up to 8 people. In regards to the receptionist, I sincerely apologize for the attitude of the receptionist. We have hired several new people and our working on giving guests the best check in experience possible. I hope that if your travels ever bring you back to the keys that you will give us an opportunity to redeem your faith in our property.

6/10 Okay

W.C, Polk County Iowa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our arrival was disappointing. The hotel overbooked and we ended up at a different hotel for the evening. We had to get Expedia involved to get the hotel to treat us right and fair. The rest of the stay, the hotel was very accommodating and treated us right. The hotel was ok. Housekeeping did not show up everyday. We heard from other guest they didn't show up everyday, also. The food and the bar prices were outrageous. A couple of nice items. The hotel runs a shuttle close to Duval St. all day up to midnight. It's about a 10 minute drive. Tip the driver if you like. A very nice beach is right across the street from the hotel. You can rent a beach cot and umbrella. Food vendors and bathrooms are present at the beach. There are no restaurants or shops within walking distance at the hotel. Overall, a very nice hotel.
Stayed 7 nights in Jan 2020
Response from Tiffany on Feb 9, 2020
We appreciate your feedback, and I sincerely and em-pathetically apologize for the dissatisfaction of certain aspects of your stay. I will be sure to share your feedback with Elizabeth who books the wedding parties, in order to keep these issues from occurring in the future. I hope that if your travels ever bring you back to the keys, you will give us another opportunity to redeem your faith in our property.

6/10 Okay

CharlesMelvin, Troy Ohio

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We were told their was no coffee pots for the room and that we needed to get coffee down the hall way. Another member of our group was given a 36 dollar discount off her bill because she inquired about a coffee pot and was rewarded and we were blown off. Other members our our group had a coffee pot in their rooms.
Stayed 4 nights in Feb 2020
Response from Tiffany on Feb 9, 2020
I sincerely and em-pathetically apologize for you not receiving a coffee pot. We do try and supply coffee pots if we have extras available. Unfortunately I'm not aware of the reasoning behind the refund of what looks like a resort fee. I will be sure to share your feedback with the other staff and employees in order to keep these issues from occurring in the future. Thank you for your feedback and please feel free to contact me at the Sheraton Suites in Key West if you need anything else.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.. everything great...no complaints about anything ...need a little more night live entertainment for the hotel guess and more of a variety 8pm to 12am dining restaurants to choose from...more variety of food to choose from....hamburger...hotdogs...nuggets...fries...hot or lemon pepper wings.
Stayed 2 nights in Jan 2020
Response from Tiffany on Feb 2, 2020
Thank you for your positive feedback.

8/10 Good

gurpreet

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Overall it was a very nice stay. Very close to the beach, nice hotel. Although during our stay there was no Wi-Fi service for three days. Room cleanliness was very good although there is a room for improvement for in-room service, asked for some toiletries but never recieved them. Although we got updated room, the tub itself needs to be updated.Nice touch to include services from sunset water sports on the beach but needs to include umbrellas and beach chairs.
Stayed 3 nights in Jan 2020
Response from Tiffany on Feb 2, 2020
Thank you for your feedback and I will be sure to share your requests with staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just AMAZING
Stayed 1 night in Jan 2020
Response from Melissa on Feb 2, 2020
We are thrilled to hear this - thank you for being our guest!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Key West, good shuttle service, friendly staff
Stayed 2 nights in Jan 2020
Response from Tiffany on Feb 2, 2020
Thank you for the positive feedback.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Key West
Lovely hotel.
Stayed 2 nights in Jan 2020
Response from Tiffany on Feb 2, 2020
Thank you for your positive feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The resort was beautiful. Shuttle service was great to the downtown area. Very convenient. Our only complaint was the wi-fi was very slow and the pool was not heated.
Stayed 2 nights in Jan 2020
Response from Tiffany on Feb 2, 2020
Thank you for your positive feedback.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no heat in the pool first time in four years of staying there. The ADA pool lift has been removed and is broken. No date as to when it will be replaced.
Stayed 9 nights in Jan 2020
Response from Tiffany on Feb 2, 2020
I apologize for your dislike of the pool temperature, I have looked into this matter and maintenance has informed me that the heater in the pool is working properly. We keep the temperature in the pool at a lower temperature due to the higher temperature of Key West. In regards to the ADA chair, we do not have one near the pool only by the hot tub and it is in full working order now. I apologize if it was not working while you were with us, and I hope that if your travels ever bring you back to the keys that you will give us an opportunity to redeem your faith in our brand. Thank you for your time and sharing your feedback.

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Except our check in was late. Our room wasn’t ready to go into until after 4pm.
Stayed 3 nights in Jan 2020
Response from Tiffany on Feb 2, 2020
I apologize for the late check in, we appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Im very happy with the choice i made
Stayed 1 night in Jan 2020
Response from Tiffany on Feb 2, 2020
Thank you for your positive feedback.

10/10 Excellent

jill, Farmingdal, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton was a great place to stay. It was recently updated, and beautiful. Mornings by the pool, and across the street your at the beach. Was concerned that we were a bit far from Duval St, but it actually was nice to break away from the craziness. Would stay here again.
Stayed 7 nights in Jan 2020
Response from Tiffany on Jan 26, 2020
Thank you for the positive feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they were over booked when we got there to check in!!!! So they sent us to a different hotel and comped our room for the night.
Stayed 1 night in Jan 2020
Response from Tiffany on Jan 26, 2020
I do apologize for the inconvenience and hope your stay at the hotel you were walked to was a good one.