Exterior

Reviews of Best Western Plus Chicagoland - Countryside

3.5 out of 5
Best Western Plus Chicagoland - Countryside
6251 Joliet Rd, La Grange, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1008 reviews" "
Rating 8 - Good. 306 out of 1008 reviews" "
Rating 6 - Okay. 77 out of 1008 reviews" "
Rating 4 - Poor. 30 out of 1008 reviews" "
Rating 2 - Terrible. 48 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Himanshu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, we loved it.
Stayed 2 nights in Mar 2024

6/10 Okay

Jeongjin

It was inconvenient because it was an hour And it was inconvenient because there weren't that many restaurants. and a half away from the city.
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities
Always stay here when in town. Excellent staff
Stayed 1 night in Mar 2024
Response from Josh H on Mar 22, 2024
Dear Thomas, Thank you for sharing your experience. We are pleased to hear you found our location ideal and our staff was accommodating to your needs. We hope to have the pleasure of serving you again on a future trip. Sincerely, Josh H General Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Mar 2024
Response from Josh H on Mar 22, 2024
Dear Sandra, thank you for taking the time to leave us a review. We are glad our hotel met your travel needs and we cant wait to welcome you back on your next visit! Sincerely, Alyssa P Front Office Manager.

8/10 Good

ERENDIRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I always try to book this hotel when staying over in Chicago and we are never regret it.
Stayed 1 night in Mar 2024
Response from Josh H on Mar 22, 2024
Dear ERENDIRA, thank you for your honest review! We are delighted to hear all your needs were met here at our facility, we work hard to meet all our guests expectations. We hope to serve you again in the future on your next getaway. Sincerely, Alyssa P Front Office Manager.

10/10 Excellent

Roberto

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Josh H on Mar 22, 2024
Dear Roberto, Thank you for the awesome rating! Our team works hard to meet our guests expectations and we are happy to hear yours has been met. Thank you for staying with us! Sincerely, Josh H General Manager

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean hotel. 20 min from Midway Airport. Great price.
Stayed 1 night in Mar 2024
Response from Josh H on Mar 22, 2024
Dear Jamie, Thank you for taking the time to share your experience with us. We are happy to hear you enjoyed our services and staff. Thank you for staying with us. Sincerely, Josh H General Manager

10/10 Excellent

Ale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Is a lot of store around
Stayed 6 nights in Mar 2024
Response from Josh H on Mar 22, 2024
Dear Ale, Thank you for taking the time to share your experience with us. We are delighted to hear that our hotel met your expectations. We hope we get to welcome you back soon! Sincerely, Josh H General Manager

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed!
Stayed 2 nights in Mar 2024
Response from Josh H on Mar 13, 2024
Dear Tamara, We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting us again soon, we'd love to have you back! Sincerely, Josh H General Manager

10/10 Excellent

Merribeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Josh H on Mar 13, 2024
Dear Merribeth, Thank you for the amazing review! We are happy to hear you enjoyed your stay with us. We can't wait to welcome you back on your next trip to Chicago. Thank you for staying with us! Sincerely, Josh H General Manager

8/10 Good

Ebelin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay ! Nice staff
Stayed 2 nights in Mar 2024
Response from Josh H on Mar 13, 2024
Dear Ebelin, Thank you for the awesome rating! Our team works hard to meet our guests expectations and we are happy to hear yours has been met. Thank you for staying with us! Sincerely, Josh H General Manager

6/10 Okay

Daniel Joseph

Travelled with group
Slightly dated. Breakfast average. Did appreciate staff working with us to check in early!
Stayed 2 nights in Mar 2024
Response from Josh H on Mar 22, 2024
Dear Daniel Joseph, Thank you for your rating! Our team works hard to provide the best service to all of our guests. Thank you for staying with us! Sincerely, Josh H General Manager

8/10 Good

Iesha

Liked: Property conditions & facilities
The bed was so comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Lorenzo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wal-Mart less than half a mile, very nice restaurant next door and a Planet Fitness 3.5 miles away. You can't ask for more.
Stayed 1 night in Feb 2024
Response from Josh H on Mar 22, 2024
Dear Lorenzo, thank you so much for choosing us! We are so happy to see you had an amazing stay each time, and that our location fits your travel needs! I will be sure to share this review with our team as we are always dedicated to making sure our guests expectations are always met! Thank you for staying with us and we cant wait to welcome you back the next time you are in the area! Sincerely Alyssa P Front Desk Manager.

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Feb 2024
Response from Josh H on Mar 22, 2024
Dear Kenneth, Thank you for taking the time to rate our hotel. We are pleased to hear that you enjoyed your stay. We hope we have the chance to welcome you back the next time you are in the area. Thank you for staying with us! Sincerely, Josh H General Manager

8/10 Good

Adrian

Stayed 1 night in Feb 2024
Response from Josh H on Mar 22, 2024
Dear Adrian, Thank you for choosing to stay with us, we enjoyed having you as our guest and it was our pleasure serving you. We hope to see you again in the near future. Sincerely, Josh H General Manager

10/10 Excellent

Sasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Deungela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk was nice, room was clean and efficient. quiet floor. Convenient to food and stores.
Stayed 2 nights in Dec 2023
Response from Josh H on Mar 13, 2024
Dear Deungela, Thank you for sharing your experience. We are pleased to hear you found our location ideal. We hope to have the pleasure of serving you again on a future trip. Sincerely, Josh H General Manager

10/10 Excellent

John, Branson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Josh H on Mar 22, 2024
Dear John, thank you for rating our hotel. We hope you enjoyed your stay and look forward to welcoming you back in the future. Sincerely, Josh H General Manager

10/10 Excellent

Dejan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Laquissha

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
The best part of it all is free parking .. that means alot because everyone else is charging $50 and up for parking each night overall i love this hotel and everytime i come to visit i will be here
Stayed 7 nights in Feb 2024
Response from Josh H on Mar 22, 2024
Dear Laquissha, Thank you for sharing your experience. We are pleased to hear you found our location ideal and our staff was accommodating to your needs. We hope to have the pleasure of serving you again on a future trip. Sincerely, Josh H General Manager

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Josh H on Mar 22, 2024
Dear James, We appreciate you taking the time to rate our hotel. Thank you for staying with us and we hope to welcome you back soon! Sincerely, Josh H General Manager

10/10 Excellent

Dejan

Stayed 2 nights in Feb 2024
Response from Josh H on Mar 22, 2024
Dear Dejan, Thank you for taking the time to rate our hotel. We appreciate your honesty and we hope to welcome you back soon! Thank you for staying with us. Sincerely, Josh H General Manager

10/10 Excellent

Laura, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Feb 2024
Response from Josh H on Mar 22, 2024
Dear Laura, Thank you for the awesome rating! Our team works hard to meet our guests expectations and we are happy to hear yours has been met. Thank you for staying with us! Sincerely, Josh H General Manager

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,friendly staff, nice gym
Stayed 2 nights in Feb 2024
Response from Josh H on Mar 22, 2024
Dear Rochelle, Thank you for taking the time to rate our hotel. We appreciate your honesty, our team works hard to provide superior services to all of our guests. We hope to welcome you back the next time you are in the area. Sincerely, Josh H General Manager

10/10 Excellent

Ebelin

Stayed 4 nights in Feb 2024
Response from Josh H on Mar 22, 2024
Dear Ebelin, Thank you for taking the time to rate our hotel. We appreciate your honesty, our team works hard to provide superior services to all of our guests. We hope to welcome you back the next time you are in the area. Sincerely, Josh H General Manager

8/10 Good

nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, comfortable and not a bad price. Would stay again.
Stayed 1 night in Feb 2024
Response from Josh H on Mar 22, 2024
Dear nicole, Thank you for the awesome rating! Our team works hard to meet our guests expectations and we are happy to hear yours has been met. Thank you for staying with us! Sincerely, Josh H General Manager

10/10 Excellent

Shahzod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Josh H on Mar 22, 2024
Dear Shahzod, We appreciate you taking the time to rate our hotel. Thank you for staying with us and we hope to welcome you back soon! Sincerely, Josh H General Manager

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options
Stayed 1 night in Jan 2024
Response from Josh H on Mar 13, 2024
Dear Roberto, Thank you for rating our hotel. We are happy to hear that you enjoyed your stay with us and our wonderful breakfast. We hope we get to welcome you back soon! Sincerely, Josh H General Manager

10/10 Excellent

Wyatt

Response from Josh H on Mar 13, 2024
Dear Wyatt, Thank you for taking the time to rate our hotel. We are pleased to hear that you enjoyed your stay. We hope we have the chance to welcome you back the next time you are in the area. Thank you for staying with us! Sincerely, Josh H General Manager

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Josh H on Mar 13, 2024
Dear liliana, Thank you for the amazing review! We are happy to hear you enjoyed your stay with us. We can't wait to welcome you back on your next trip to Chicago. Thank you for staying with us! Sincerely, Josh H General Manager

10/10 Excellent

luis

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Josh H on Feb 14, 2024
Dear luis, thank you for taking the time to leave us a review. We are delighted to see you had a great stay with us. We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself!

10/10 Excellent

Gage, South Williamsport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Josh H on Mar 13, 2024
Dear Gage, We're glad to hear that you enjoyed your stay with us. We're happy that you loved our team's service. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Sincerely, Josh H General Manager

10/10 Excellent

Gage, South Williamsport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Josh H on Feb 14, 2024
Dear Gage, Thank you for the excellent rating! Our goal is to go above and beyond to ensure our guests have a memorable experience! We look forward to hosting you again soon. Sincerely, Josh H General Manger

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Josh H on Feb 14, 2024
Dear Jake, thank you for taking the time to leave us a rating! We are delighted to see you had a nice stay and hope to welcome you back in the future!

10/10 Excellent

Brian

Stayed 1 night in Oct 2023

8/10 Good

David

Stayed 1 night in Jan 2024

2/10 Terrible

Patrick

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The shower did not work and I was forced to use the sink in the morning. It was too late to change rooms. HVAC system was extremely noisy. It made it difficult to sleep.
Stayed 1 night in Dec 2023
Response from Josh H on Jan 10, 2024
Dear Patrick, Thank you for sharing your review. It us unfortunate to hear that you did not enjoy your stay. We strive to provide our guests with superior satisfaction and comfort. We hope you give us another chance on your next trip to the area. Sincerely, Josh H General Manager

6/10 Okay

Cecil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind but they were understaffed. My phone wasn’t working the whole weekend. I had to come downstairs to request something. I also asked for my room to be cleaned and it wasn’t. I requested towels and they had none clean. Then they forgot to bring them to me and I had to go back to front desk to ask for them again. I also didn’t have any clean towels on the day of checkout.
Stayed 2 nights in Dec 2023
Response from Josh H on Jan 4, 2024
We appreciate the feedback, Cecil. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. Sincerely, Josh H General Manager

10/10 Excellent

Pawel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to I55. Stayed one night for NYE.
Stayed 1 night in Dec 2023

8/10 Good

Kyra

Stayed 1 night in Dec 2023

10/10 Excellent

Joanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was what I requested
Stayed 2 nights in Dec 2023

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Molly

Stayed 1 night in Dec 2023

8/10 Good

Stephanie

Stayed 1 night in Dec 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

RICKY

Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
The room was nice and clean but last night 12/23/23 we had to move into a new room due to no maintenance being there to help fix the toilet and the bed was super hard to sleep on.
Stayed 2 nights in Dec 2023

8/10 Good

Jan

Stayed 1 night in Dec 2023

10/10 Excellent

Yousif

Stayed 6 nights in Dec 2023