Dear guest, thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the inconvenience caused by the issues with the key, electrics, and shower in your room, as well as the noise from the neighboring room. We will make sure to address these issues with our maintenance team to ensure they are resolved promptly.We are glad to hear that our staff were friendly and that you enjoyed our pool. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

Dear Mr. Mandiya, thank you for sharing your experience. We are sorry your stay did not meet your expectations, but our photos show the real facts. Kind Regards, Giorgia Melis Guest Relations Department Mercure Olbia

Dear Mr Leandro, Thank you for taking the time to tell us about your experience at the Mercure Olbia. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However you have certainly noticed that on the expedia page it says that for any spa treatment (massages and access to the spa area), it is necessary to contact the hotel before the arrival date. By doing so we could have avoided misunderstandings. We are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alessandro Front office manager Mercure Olbia

Thank you for taking the time to tell us about your experience at the Mercure Olbia. We are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Alessandro Front office manager Mercure Olbia

Dear guest, Thank you for taking the time to let us your feedback. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. However you have certainly noticed that on the website it says that for any spa treatment (massages and access to the spa area), it is necessary to contact the hotel before the arrival date. By doing so we could have avoided misunderstandings. We are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alessandro Front office manager Mercure Olbia

Dear Guest, thank you for your feedback; we hope you had a good experience at Mercure Olbia. Please accept our kindest regards Fabio Laudadio Mercure Olbia

Dear Kim we thank you for staying at Mercure Olbia and for taking the time to share your impressions. We are very sorry that your expectations weren't met during and after your stay, please accept our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Fabio Laudadio Mercure Olbia

Dear Anguel, Thank you for taking the time to tell us about your experience at the Mercure Olbia. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Laudadio Mercure Olbia

Dear Steve, Thank you for taking the time to tell us about your experience at the Mercure Olbia. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Laudadio Mercure Olbia

Dear Gary Thank you for taking the time to tell us about your experience at the Mercure Olbia. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Laudadio Mercure Olbia

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Olbia. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Dear Dan, We very much appreciate your comments regarding your stay at the Mercure Olbia. It is always a pleasure to receive positive feedback, these will definitely serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again, we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Dear Patrycja, Thank you for taking the time to tell us about your experience at the Mercure Olbia. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Dear Mr. Toby, we thank you for staying at Mercure Olbia and for sharing your feedbacks. We are happy to notice you enjoyed our greetings, the breakfast, the service provided from our staff and the position of our hotel. We are sorry to notice you were disappointed by the fact that our indoor swimming pool is part of our wellness center and therefore subject to an extra fee, we try to state this as clear as possible in all our online channels. We are planning to build an outdoor swimming pool which could be used by all guests without an extra fee, we hope by that time we will have the opportunity to host you and your family again. Best regards Fabio Laudadio Rooms division manager Mercure Olbia

Dear Mrs. Veronika, We very much appreciate your comments regarding your stay at the Mercure Olbia. It is always a pleasure to receive positive feedback. We will share them with our team since we are sure that this feedback will serve as further encouragement to all of our staff to strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Olbia. It is always a pleasure to receive positive feedback. We will share them with our team since we are sure that this feedback will serve as further encouragement to all of our staff to strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Dear Mr. David, We thank you for chosing Mercure Olbia for your holidays, we are very happy you enjoyed your stay, it is always a pleasure to receive positive feedbacks, we will share your comments with our team as they will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Dear Mr. Alejandro, we thank you for staying at Mercure Olbia and for sharing your feedbacks with us. We are very sorry to read that your satisfaction was just partial and not full, specially regarding the mentioned services please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we already forwarded the specific comments to the right departments, to prevent future occurrences. We are however a little surprised regarding the observation about the bar service, since the lobby bar never closed before 23:30 since May 2017, you maybe referred to the food service, in fact the kitchen closes at 22:00 although some snacks are still served. Thank you for taking the time to share your feedback. We hope to welcome you back in our hotels. Sincerely Fabio Laudadio Rooms division manager Mercure Olbia

Dear Mrs. Beth, we thank you for staying in our hotel Mercure Olbia and for sharing your impressions. We are very happy that you enjoyed your stay specifically for what concerns our SPA & Wellness center and the service given from our staff. Specially this latter points represents for us a great incentive to keep doing our best to meet our guests' expectations, your positive words are much appreciated and we will certainly share them with our entire team. We hope we will manage by the beginning of next year to build the outdoor swimming pool and that you will be one of the first to have the chance to try it. We look forward to welcoming you again here. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Dear Guest, We thank you for chosing Mercure Olbia hotel for your holidays and thank you also for sharing your impressions. We are very happy to read that you enjoyed your stay, specially the cleanliness, the decor of the room and architecture of the building, our facilities (you did not mention the SPA however, we hope you had the chance to visit it) as well as the customer service of our staff It is always a pleasure to receive positive feedbacks and we will share your comments with our team as they will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that you found the Mattress uncomfortable, although this goes against the average opinion of our guests please rest assured that we will make the proper verifications in order to provide a superior service for the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Dear AmMi, We thank you for chosing Mercure Olbia hotel for spending your holiday with your family, thank you also for writing your impressions with this accurate review. We are very happy to read that you enjoyed your stay. It is always a pleasure to receive positive feedbacks, we will share your comments with our team as they will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Only a small note regarding the option to have a micro-wave into the rooms, as you said at the moment we do not implemented this feature however our F&B staff is at all times available to heat meals or milf for babies, whenever necessary. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia